CSB Reviews 

139
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were unhappy with their experience overall. People frequently complained about significantly delayed orders that took months to arrive or never showed up at all. Consumers noted that customer service representatives were extremely difficult to reach and often failed to respond to urgent inquiries. Buyers also expressed deep frustration regarding unexpected sizing inconsistencies and poor material durability after minimal daily use. Some reviewers were happy with the friendly customer support teams who promptly resolved their tracking and order issues. Additionally, a few shoppers praised the comfortable fabrics, flattering styles, and attractive designs of the athletic wear.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, reflecting a wide range of diverse customer... See more

Customer service

Consumers find customer_service to be ambiguous, with opinions sharply divided regarding their support... See more

Order

Reviewers express mixed feelings and high disagreement regarding their order experiences. While some... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing deeply divided opinions regarding the brand's... See more

Response time

Customers had negative experiences with response time, frequently reporting that their emails were ignored... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My favourite activewear brand ever. Obsessed with their Invisible scrunch shorts. I want them in every single colour possible. Recommend sticking with your normal size as they snatch you perfectly.... See more

Company replied

Rated 4 out of 5 stars

Sent me the wrong item, my most expensive item which was the ballet wrap top. Sent an email, 3 days ago INCLUDING follow up email. Mind you all business days. No follow up. Lagging customer service,... See more

Company replied

Rated 1 out of 5 stars

Cute clothes, but the customer service was extremely disappointing. I was basically talking to myself through email with no response. They also sent me the wrong item and never replied to fix it. As... See more

Company replied

Rated 1 out of 5 stars

My experience with Crop Shop Boutique shows why so many customers leave frustrated reviews. The products are good, but the customer service is terrible. When I had issues with returns and lost my birt... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store

Written by the company

CSB is Quality Activewear designed for inside the Gym & Out. Made to wear with confidence.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(139)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Tier Brand

This brand goes above and beyond for its customers. The shipping and return process is very simple which makes exchanging items a breeze. The response time is very quick with regards to replying to customer questions and concerns. CSB is my absolute favorite company. I love the quality of their products and the consistency with sizing. They make the consumer feel as if their opinions truly matter! I’m excited to continually support CSB.

October 29, 2023
Unprompted review
Rated 5 out of 5 stars

No activewear compares

No activewear compares! CSB gives me so much confidence at the gym. I’m obsessed with Fade, my all time fave fabric. I recently had a small fault on my crop top but they were so quick to sort it for me

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Really positive experience ordering…

Really positive experience ordering with CSB for the first time. They have so many fabrics and the customer service girls were so helpful with helping me pick the right one for me, the delivery was fairly quick for Southport

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

All in all: NOT WORTH IT

Cheap and shoddy material for extortionate prices.

I made a bulk purchase, and ALL items bar the ribbed ones have drastically bobbled all over the entire garments after only 1 gentle and cold wash -as per instructions.
My purchase had different drops in, so 1 line cannot be blamed and having read other reviews here and spoken to friends, this is seemingly the usual for csb.
(Instead of concentrating on social media- perhaps turn your attention to garment quality)

Customer service are rude, arrogant and very self-assured. I did consider this was possibly simply their manner in AUS, but I think it’s just how these people are at this brand. Again, seems others have experienced the same with them.

As a Brit and within the fitness industry and fitness promotional industry, please trust me when I say that there are more reliable brands much nearer to home. With clothes that last, staff that are polite and minus the aggro of delayed postage (delayed dispatch).
It really sickens me to see people ripped off, especially when there’s a cost of living crisis.

Many of my friends and promotional colleagues have also tried this brand (we share stories often) and we all have had the same experience both with the items and with the customer service (who are shockingly different on their responses on here fyi). Nearly all of us have donated the items to charity, gave to the homeless shelters or use for heavy duty home maintenance ie) bleach cleaning and gardening in.. after the first wash the items are near knackered anyway.

All-in-all, not worth it.

Additional: CSB have tried to have this review removed. As I proved proof of purchase, this has not been the case! -Does raise the question, how many other honest reviews have actually been taken down!?!

I also note their generic response to all reviewers. According to it, we all bought the same line and range- this is inaccurate and reflective of their excuse driven customer service team.

September 2, 2023
Unprompted review
CSB logo

Reply from CSB

Hi there,

Thank you for your review of your experience and we're sorry to hear this has been the case with your order and overall interaction with our customer service as it's certainly not the experience we are trying to offer.

We have many plans to improve our international shipping between Australia and the UK with the introduction of new warehouses next year as well as duties covered. We do have slightly longer dispatch times during our collection drops as well as when items are on pre-order or an order change or address request is made but we hope with more locally based warehouses this would be removed.

We thank you for sharing your feedback on the products you purchased. Our ribbed styles were only released in our Imperfect collection which contains different fabrics. The imperfect collection is the same CSB many love but didn’t meet our normal standards to launch. It's still functional and wearable, just with some minor imperfections and due to this, it was offered at a heavily reduced rate. This is not a reflection of our full price CSB items that have been through a rigorous QC process.

We are more than happy to assist you in getting a refund for these items If you wish. Please get in touch with us via email and reference this review we would be happy to assist you.

Hope to hear from you!

Rated 1 out of 5 stars

Received dirty

CSB sent me dirty clothes, one of which had dye settled into the creases. I notified customer service who said they didn't consider this faulty as it can be washed... gross.

*edit* I was offered a $25 refund to accept the dirty clothes... each item was over $70. The company is fully aware that they are sending out dirty clothing. They remove any negative reviews on their website.
I have not experienced dye settling into clothes from any other brand...

September 6, 2023
Unprompted review
CSB logo

Reply from CSB

Hi Laura,

Thank you for your feedback here and we're sorry to hear about your CSB items. I can see you have been in touch with our team prior to this review where a partial refund was offered, or the ability to gain a full refund or replacement upon return has also been offered however we are yet to hear back from you and would love to get this fixed for you.

In regards to the items, sometimes lines appear in the fabric that are better known as fold lines/fabric bruising. This can happen occasionally because the items are folded and sitting in bags for a little before they are sent out. This is common among darker-coloured items due to the visibility of the fabric and not something specific to CSB, it can happen to other brands as well. Typically there is nothing to stress about as it tends to steam or wash out however we have offered you the ability to get a refund or a replacement so please get back in touch with us via email as we would love to rectify this for you.

Hope to hear from you soon Laura!

Rated 5 out of 5 stars

Best activewear you’ll ever buy- get it while you can!

This is the best activewear company I have ever found! There isn’t one thing that I don’t love from their account. The design and cut of the clothing is my favourite, it fits like a glove! The material is smooth and comfortable. CSB does not disappoint! Get it while you can!

October 3, 2023
Unprompted review
CSB logo

Reply from CSB

Thank you for sharing your feedback Kristi!

We are so glad you are loving your CSB and can't wait to see you in your next set with us.

Rated 1 out of 5 stars

Not worth the cost

I wrote a review on here but it got taken down.
I bought the serenity top and scrunch shorts. Sizes run small and quality is rubbish. I could have spent less elsewhere and got better quality.
Save your coins not worth it.

July 30, 2023
Unprompted review
CSB logo

Reply from CSB

Hi Kris,

Thanks for your feedback here! Trustpilot may have taken this down if you are unable to supply your order details however we are unable to control this.

We're sorry to hear about your experience with the styles, our Serenity fabric is compressive, ensuring a snug and supportive fit during high-impact workouts which is what our customers were looking for in the gym. We do offer free world wide returns and also refunds on first-time orders if you don't love your CSB.

Please reach out to our team via email at info@shopcsb.com and we'd happily guide you through our returns processes as well as help with which fabric is better suited to you.

Hope to hear from you!

Rated 1 out of 5 stars

Avoid

Customer service - RUDE
Products - OVERPRICED
Brand - STANDARD

Items aren’t advertised in the UK just yet. Infact Europe haven’t remotely been a consideration until recently when customers have complained about the segregation.
Customer service are rude, arrogant (reflective of the company owner) and hide behind ‘we’re a young company’ as their excuse for everything. They are antagonistic and arrogant enough to refuse to acknowledge any fault on their part.

When at fault, successful companies and brands offer good-will gestures to put right their short fallings and to keep the custom - not CSB! They refuse to accept any fault at all. How perfect they are as a ‘young company’ *eyeroll*

Quality of products is sub-standard. After the FIRST (cold and careful) wash, the items start tremendously bobbling all over. (I have some cheaper oh polly items over 5yrs old and they haven’t bobbled yet!)
Designs are bog standard and every brand is currently using the same shapes and designs- often with better quality fabric.
Considering this - items are significantly over priced.

I, like most, bought from Izabelle wearing items that look phenomenal on her, and her personal likability (something Rachel needs to take a leaf and mirror), but all in all- very disappointing.

CSB tried to have my comment removed, rendering it necessary for me to provide proof of purchase.
I can confirm that I did not purchase the fade products as suggested below however have experienced severe bobbling on all items bought.

Those in Europe, for now, there are better brands closer to home.

July 27, 2023
CSB logo

Reply from CSB

Hi there,

We're sorry to hear about your experience and definitely would love to turn this around for you.

As you may know, CSB is based in Australia which can make our time zones tricky for UK and European customers. We do highlight this time in our email and social assets now due to this growing customer base and hope to launch a UK-based warehouse in the future to better support a more suitable launch time.

It sounds like you may have experienced some piling with our Fade fabric due to its gentle nature as highlighted on its product page or our Imperfect collection. We would happily assist in returning this for a refund for you however we cannot locate any orders with your details listed here. Please get in touch with us via the request information link or via email and we would be happy to assist.

Have a great day!

Rated 5 out of 5 stars

Worth every penny

So I have written a 1 star review before I properly tried on and fitted the bras I bought. Now, that I have tried them out properly I have deleted the review and am rewriting it with 5 star rating, because those bras are INCREDIBLE. Very soft fabric, fits amazing and provide great support even tho they don't look or feel like they would. Worth the 10 days wait for the delivery.

March 15, 2023
Unprompted review
CSB logo

Reply from CSB

Thanks for such a lovely review Deborah! We appreicate you sharing your feedback here.

Rated 5 out of 5 stars

WINNER

Have been meaning to write this review for some time now…. I’ve searched years for sports wear that I feel comfortable in - I came across crop shop boutique during a hunt of sportswear that’s made me feel confident. From that day I have never / will never look elsewhere. From the shades to the fit to the comfortability to the breathability to the quality materials to the uniqueness is a 10/10. I will forever be great full to them and look forward to future purchases. I highly recommend to everyone and anyone, after all, putting on clothes you love to make you feel your most authentic confident self will motivate you to hit the gym more.

The professional and effective customer service I have received has been amazing. The CS team have a customer first approach and have ALWAYS made sure I am well looked after before/during/after a purchase.

Love and fitness.

And oh yeah… get ready for people stopping you on the streets 24/7 to ask where your crop tops are from because it will happen!

January 10, 2023
Unprompted review
Show reviews in all languages. (139 reviews)

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