I ordered 2 sweaters, for 2 different people. The one for my husband is too small. I have emailed 3 times to do an exchange. Well within the return window. First off, I ordered this on Thanksgiving, i... See more
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Review summary
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The product (order No 519820) was not as expected (way too small and the zip on the wrong side) but decent-ish. The customer service up until a certain point was okay. Now after returning the item... See more
Company replied
Shipping was very slow and delivery was rejected because there was postage due even though I paid for shipping. The last item I ordered is definitely not the size or color I ordered. I don’t think I w... See more
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My wife purchased a sweater for me as a Christmas present. She placed the order Dec 5th; we finally received the pkg Jan 6. She emailed multiple times to check status or get a refund, never received... See more
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1.8
Poor
176 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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It was a birthday 🎂 gift for one of my…
It was a birthday 🎂 gift for one of my Son’s
October 29, 2025
Unprompted review
Reply from Crosscrownstore
Thank you for choosing us for such a special gift! We hope your son enjoyed it, and we’re honored to have been part of his celebration.
delivery experience is disappointing
Ordered on 11th October, still have not received .
October 28, 2025
Unprompted review
Reply from Crosscrownstore
We sincerely apologize for the delay in your delivery and the frustration it has caused. This is not the experience we strive to provide.
Please contact us at hi@crosscrownstore.com
with your order number so we can investigate the status and assist you promptly.
Don’t waste your money
The order took forever to arrive, we received the wrong size and the clothes don’t even look like the pictures. Aside from all that, the quality is severely lacking. Super disappointing experience.
October 24, 2025
Unprompted review
Reply from Crosscrownstore
Dear Kelli,
We’re truly sorry to hear about your experience and the disappointment it caused. This is not the standard we aim to uphold.
Please contact us at hi@crosscrownstore.com
with your order details so we can make things right. We’d appreciate the opportunity to resolve this to your satisfaction.
Don't buy from this company
Don't buy from this company. They are not a US company. They charged me twice and sent me two of the same orders after waiting a month. The return address to get refunded is in China. It costs three time to return the item than what I paid for it. There is no phone number to call. Only an email which will give you a return address in China.
October 23, 2025
Unprompted review
Reply from Crosscrownstore
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration.
We take issues like duplicate charges seriously, and we would appreciate the opportunity to resolve this for you. Please reach out to us directly at hi@crosscrownstore.com so we can review your case and offer a fair solution.
Product extremely late to deliver
Ordered two sweaters late september 2025 as of this date I have not received product. Attempted to contact cross&crown, their website has no phone number just a website, so I explained my dissatisfaction about delivery, according to them they address it can take approximately two weeks to deliver! Why are these special made products or is it because it comes from China on sail boat!Will never use them again and I caution everyone on this product line!
September 28, 2025
Unprompted review
Reply from Crosscrownstore
We deeply regret the delay with your order and sincerely apologize for the inconvenience. While most of our deliveries arrive within 5–12 business days after shipping, occasional delays may happen due to international logistics.
We understand how disappointing this can be and would appreciate the opportunity to assist you directly. Please contact us at hi@crosscrownstore.com with your order number so we can provide a prompt solution.
Do not buy from this Company!!
Do not buy from this Company!!
I have not received my ordered sweater. Ordered over 3 weeks ago. Thought they were a U.S. company. Turns out they’re a Chinese company. Gave me a bogus tracking number. I will have to go through the charge-back route via my credit card. Feel very foolish for not reading reviews before ordering.
October 16, 2025
Unprompted review
Reply from Crosscrownstore
We're truly sorry for the inconvenience. Some items ship from our international partners, which can affect delivery times.
Please email us at hi@crosscrownstore.com
with your order number so we can promptly assist you and resolve this issue.
This is becoming very common now from…
This is becoming very common now from all clothes that come out from China, I got the same with Old Money London, great pictures, responsive customer service.. but when you get the product its not what is says - I got linen it was not linen - and if you try and return them they wont and the company disappears with your money.
August 18, 2025
Unprompted review
Reply from Crosscrownstore
Thank you for sharing your feedback. After checking our customer database, we were unable to find any orders under your name. At Cross & Crown, we always honor our refund and return policies — our customers are never left without a solution, and we make sure to process refunds when requested and eligible.
It’s possible there may be some confusion with another store. If you did place an order with us, please contact our support team with your order number so we can assist you right away.
— Cross & Crown Team
Terrible product quality that took…
Terrible product quality that took about 22 days for it to be delivered from China. They obfuscate where their warehouse/shipping origin points are. They gave me a pseudo- USPS making think it's in the US. Nope, the terribly packed crap product is from Shenzhen. Avoid this horrible excuse of a business.
August 23, 2025
Unprompted review
Reply from Crosscrownstore
We’re truly sorry to hear about your experience and regret that it did not reflect the quality and service we aim to provide. Shipping from our Asia-based warehouse can sometimes take longer, and we understand how frustrating that can be. Please know that your feedback is very important to us, and we’d love the chance to make this right. If you could contact us at hi@crosscrownstore.com
with your order number, we’ll be happy to assist you personally.
Kind regards,
Cross & Crown Customer Care
Total scam… Be warned!
Total scam… Be warned!! Save your money… you’ve been warned
July 1, 2025
Unprompted review
Reply from Crosscrownstore
We’re truly sorry to hear that your experience with us didn’t meet your expectations. We understand your frustration, and we're grateful that you gave us the opportunity to resolve the issue with a partial refund.
At Cross & Crown, we always aim to provide the best possible service and high-quality products. If there’s anything else we can do to improve your experience or if you have any further questions, please don’t hesitate to reach out.
Thank you for your feedback, and we hope to regain your trust in the future.
Sincerely,
Cross & Crown Customer Support
STOP! DON'T BUY FROM THIS COMPANY
Bought a summer shirt for my husband that looked cool in the photo. Worn just twice on holiday, didn't even get washed & yet the fabric has disintegrated down one side. It's unfixable & unwearable. A faulty, poor quality item. Feel utterly duped. Terrible fast fashion... Should've known. Like someone else says here, I feel like a mug for not checking the reviews before jumping in. I don't doubt a template 'standard' response will follow to this review... Don't be fooled like me
July 5, 2025
Unprompted review
Reply from Crosscrownstore
Hi Rachel,
We're truly sorry to hear about your experience — and thank you for taking the time to share it with us. That’s absolutely not the standard we aim to deliver at Cross & Crown.
The issue you described is very concerning, especially since the shirt was only worn twice and hasn’t even been washed. We'd really appreciate it if you could send us a few photos of the item, particularly where the fabric has disintegrated. Our quality control team would like to investigate this further so we can better understand what happened and offer an appropriate solution.
We understand your frustration and would love the chance to make this right. Please reach out to us at hi@crosscrownstore.com with your order number and photos, and we'll assist you directly.
Sincerely,
Will
Cross & Crown Customer Support
Beware SCAM
Beware - SCAM
Bought a blue 2 piece summer suite.
- Awful material.
- Looks nothing like the photos
- Stitching is really pathetic
- 3 week delivery from china to uk.
Insist on me paying the return fees. Have heard nothing back!!!
But most of all the size!!!! I ordered an adult large. I’d say it would fit a 5 year old.
Uggh - I feel embarrassed by not checking the reviews first.
May 30, 2025
Unprompted review
Reply from Crosscrownstore
Hi Bevis,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the standard we aim for. We'd like to better understand the issue with the sizing and the product you received — could you please send us some photos? That will help our team investigate and offer a proper resolution.
Please email us at support@crosscrownstore.com and we’ll make it a priority to assist you.
Thank you again for your feedback.
— The Cross & Crown Team
The worst clothing by far that I have…
The worst clothing by far that I have bought on-line. Paid £57 for 2 shirts that took over 3wks to arrive. The quality of the items was very poor. I requested a return they offer a 30% refund if I kept the items. I finally agree a 50% refund. I'm currently using the shirts as rags to clean my car. Don't believe their silky ads.
July 2, 2025
Unprompted review
Reply from Crosscrownstore
Hi Richard,
We’re truly sorry to hear that your experience with us was disappointing. That’s far from the standard we aim to provide, and we understand your frustration regarding the delay and the quality concerns.
Our goal is always to resolve issues in a fair and timely manner, and we regret that our solution didn’t meet your expectations. If there’s anything further we can do to make this right or better understand what went wrong, we’re here to listen.
Please feel free to reach out to us directly at support@crosscrownstore.com.
Thank you for your honest feedback — it helps us grow and improve.
— The Cross & Crown Team
Avoid this company at all costs
Absolutely no action for a whole week after ordering, when emailed I received a generic answer that as products are made to order they may take longer, this was the cheapest quality bomber jacket in 100% polyester I've ever seen, and as for size, this jacket in Size L is more likely to fit an Ewok than a 6ft Englishman, I can't even be bothered to send it back and encounter the minefield that is returning goods to China, diabolical goods, do not use.
June 28, 2025
Unprompted review
Reply from Crosscrownstore
Hi Richard,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to feel let down by the production and delivery time. As mentioned in our confirmation email, our items are made to order, which can sometimes take a few extra days before dispatch — a choice we make to reduce waste and maintain responsible inventory.
As for the jacket, we're disappointed it didn’t meet your expectations in terms of fabric and sizing. Our sizing charts are based on international standards, but we know fit can vary depending on personal preference and body type. We're always happy to assist with exchanges or returns, and we provide detailed return instructions for those who wish to send an item back.
Even if this piece wasn’t a good match, we hope you’ll consider reaching out to our support team directly. We’d love a chance to make things right.
Thank you again for your feedback — it helps us grow.
Cross & Crown Team
They took over 2weeks to ship and it…
They took over 2weeks to ship and it was not what it looked the quality was bad and returns you pay for return which cost over 100$ to china i would never recommend
June 25, 2025
Unprompted review
Reply from Crosscrownstore
Hi there,
Thank you for your feedback, and we’re sorry to hear about your disappointment.
Our pieces are made to order, which can sometimes lead to slightly longer processing times — a choice we make to reduce overproduction and waste. We do our best to communicate this clearly at checkout and in our confirmation emails.
Regarding returns, we understand that international shipping can be costly and are transparent about our return policy before purchase. We’re actively exploring local return solutions to improve this experience in the future.
We’re sorry the item didn’t meet your expectations, and we appreciate you sharing your thoughts — it helps us grow.
— Cross & Crown Team
Chinese dropship shit goods (Shein and Temu feeling). Really bad scamming.
Omg what a scam! I am so dissappinted - I want to warn anyone thinking of buying from Cross & Crown to stop and find another store. The items on the images look like nothing that you finally receive - you’ll get something like Temu or Shein shit from china. It is really bad.
I thought it was a US store but it was dropshipped from China and returns cost a fortune in shipping.
I ordered two shirts that looked super cool but once they arrived they were made of poor poly- materials, no sturdyness at all and looked really really cheap.
Super dissapointed. 0-stars from me and avoid - there are MANY way better stores out there. Dont be fooled.
June 24, 2025
Unprompted review
Reply from Crosscrownstore
Hi Andreas,
We're genuinely sorry to hear that your experience with us did not meet your expectations.
At Cross & Crown, we take pride in offering original designs and carefully curated pieces that reflect our aesthetic — we are not affiliated with mass-market platforms like Temu or Shein. While it's true that our fulfillment center is located in Asia, we work closely with a select team of tailors and manufacturers to maintain the quality and uniqueness of our garments. All of this is clearly outlined on our website and policy pages.
We’re disappointed to hear that the shirts didn’t meet your expectations in terms of fabric and construction. Our product descriptions include material details and sizing guides to ensure transparency, and we’re always here to help with concerns or questions before purchase.
We also understand that international returns can be inconvenient, and we’re actively working on offering better local solutions to make the process easier for our customers.
Thank you for taking the time to share your feedback — we’re always striving to improve.
Cross & Crown Team
Avoid
Avoid. Website suggests a US company. Drop ships from China. Products advertised as leather are polyurethane when you complain a return in China is offered. Utter charlatans
June 10, 2025
Unprompted review
Reply from Crosscrownstore
Hi James,
We’re sorry to hear about your disappointment and appreciate you taking the time to leave feedback.
While our website is available internationally, we’re transparent about the fact that our fulfillment is handled from our overseas warehouse, which allows us to offer our products to customers worldwide.
We’re sorry if any expectation was misunderstood.
As for returns, our policy is clearly stated on our site, including the return location. We're always here to support customers through that process, and we do not ignore or avoid return communications.
If you'd like to discuss this further, our support team at hi@crosscrownstore.com is available to help.
— Cross & Crown Team
Fraudulent shop
Complete fraud - DO NOT BUY FROM THIS STORE.
Bought two shirts from the store which when they arrived do not match in any shape the material that was advertised.
The pictures online show quality linen with sewed in pinstripe and a chucky cotton knit. What came in the post is printed stripe polyester shirt (in a different colour) and a thin polyester shirt.
When you look at their terms, they basically say that they are not responsible or liable for changes and can basically send you anything that is deemed similar without consequence.
Stay away and go to a different shop.
Update: I have already sent them pics of the items sent Vs what was advertised in my initial email complaint. Was only offered 30% refund if I kept them and 100% if I sent back to china. Also no refund has come through....
June 2, 2025
Unprompted review
Reply from Crosscrownstore
Hi Tariq,
We’re sorry to hear that your order didn’t meet your expectations, and we appreciate you taking the time to leave a review.
If the items you received are truly different from what was advertised — such as being a completely different product in material or design — please send us photos to hi@crosscrownstore.com. Our team will gladly review the case, and if confirmed, we’ll issue a full refund for the affected item.
We’re committed to fair practices and want to ensure our customers feel heard and supported.
— Cross & Crown Team
Terrible
If - I could i would put zero- I am been told items have been delivered and they never arrived. I will be going to the ombudsman as I want a full refund!
June 2, 2025
Unprompted review
Reply from Crosscrownstore
Hi Tomasz,
We’re sorry to see your review and would like to clarify the situation.
Your order was delivered successfully, as confirmed by the tracking information. After reaching out to our team, you agreed to a partial refund, which was processed — and you kept the items.
We aim to be transparent and fair in all interactions and remain available at hi@crosscrownstore.com should you need further assistance.
— Cross & Crown Team
Do not buy from this site
Do not buy from this site! How I wish I had known of Trustpilot prior to buying a "cashmere" sweater from Cross & Crown. It took weeks for the sweater to arrive and was not cashmere; it wasn't even labeled "cashmere." It was cheap, itchy lambswool. The website is very glossy and looks legitimate. The site fails to disclose that their return policy is that you must ship the item to CHINA - very costly. And once you have shipped, then they claim not to have received the item. I would never, ever recommend this site to anyone!
March 17, 2025
Unprompted review
Reply from Crosscrownstore
Hi Alice,
We're truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
We do our best to describe each product accurately, including the materials used — and we never claim our items are made of cashmere if they are not. We’re sorry if there was any confusion regarding this.
Regarding our return policy, we understand that international returns can be inconvenient, and we’re always working to improve this process. If you’ve already shipped your item, please send us the tracking information so we can verify and assist accordingly.
We value transparency and customer satisfaction, and we’re here to help resolve any issues. Please feel free to reach out to our support team at hi@crosscrownstore.com.
— Cross & Crown Team
Chinese junk
Cheap garbage from Temu with higher price tag. I literally went to Temu and bought and received to verify it is the ‘exact’ same thing. Cheaply made look like sweaters online but it is very thin and not real sweater material. It’s a shirt design. Also when trying to return they make you pay to return it and then months later can’t verify they got it back so out $55 for a cheap Chinese shirt that got lost in chinapost. And it cost $35 to ship it back. So be careful who you trust with your $. I got taken for $90. Garbage ‘business’ with garbage customer service skills.
November 25, 2024
Unprompted review
Reply from Crosscrownstore
Hi there,
We’re genuinely sorry to hear about your experience—it’s never our intention for a customer to feel disappointed or misled.
At Cross & Crown, we design and source our pieces with care and are committed to quality and customer satisfaction. While we understand your frustration, we want to clarify that we’re not affiliated in any way with platforms like Temu. Our products are developed independently, and any visual similarities with items elsewhere do not reflect shared manufacturing or quality control.
We also want to be transparent: our return policy is clearly stated on our website and includes information about return shipping. While we don’t provide prepaid labels, we always encourage customers to use a trackable shipping method for returns to avoid issues with lost packages—especially when shipping internationally.
If you still have the return tracking details, please reach out to us at support@crosscrownstore.com, and we’ll do everything we can to assist you further.
Your feedback is important, and we’re always working to improve.
Warm regards,
Customer Experience Team
Cross & Crown
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