I ordered 2 sweaters, for 2 different people. The one for my husband is too small. I have emailed 3 times to do an exchange. Well within the return window. First off, I ordered this on Thanksgiving, i... See more
Company replied
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Review summary
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The product (order No 519820) was not as expected (way too small and the zip on the wrong side) but decent-ish. The customer service up until a certain point was okay. Now after returning the item... See more
Company replied
Shipping was very slow and delivery was rejected because there was postage due even though I paid for shipping. The last item I ordered is definitely not the size or color I ordered. I don’t think I w... See more
Company replied
My wife purchased a sweater for me as a Christmas present. She placed the order Dec 5th; we finally received the pkg Jan 6. She emailed multiple times to check status or get a refund, never received... See more
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1.8
Poor
176 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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If you want junk by here and good luck with the return
i unfortunately ordered some shoes off of this site. when they came to me, they were basically something that they ordered from Temu, after I ordered from them for probably 5 or $10. They were smashed in a plastic bag and weren't even real leather paper-thin material at that with a plastic sole. Upon complaining to try to get a refund, they gave me some return. Address in China, that would cost me over $32 to have it shipped there. Knowing that I probably would not pay that as I'd already dumped $32 plus expedited shipping. Of $11.50. For something that wasn't expedited at all and was a worthless product already. In the end I guess I can be happy they did contact me regarding the information of returning saying that they are refund me 40% of the purchase price on something ill never wear
But Nothing about my shipping, of $11.50 for it was not expedited..
So all in all, I lost over $30 to have a terrible experience with this company, I recommend everybody be aware. What they're dealing with here. although they may be the legit store of some type.It's not the kind of store you wanna deal with. The only guarantee you'll will get is a bad experience, guaranteed!
April 29, 2025
Unprompted review
Reply from Crosscrownstore
Hi there,
Thank you for sharing your feedback. We’re sorry to hear you were disappointed with your experience — that’s certainly not what we aim for. Just to clarify, all our products come from our own selected manufacturers under our quality control, and they are not sourced from platforms like Temu.
We did provide a partial refund as a goodwill gesture, and we truly appreciate you acknowledging that. Your feedback is important to us, and we’ll continue working to improve both our service and product experience.
Warm regards,
Cross & Crown Team
Like tanner shoes pictures look one way…
Like tanner shoes pictures look one way real product low low quality. Do not buy this
March 31, 2025
Unprompted review
Reply from Crosscrownstore
Hi David,
We're truly sorry to hear that your experience didn’t meet your expectations. At Cross & Crown, we put a lot of care into the design and presentation of our products, and it's disappointing to hear you felt the quality didn't match what was shown.
We couldn’t find an order under your name, but please know that all our customers are protected by our 14-day guarantee.
We’d love to assist you directly and make this right. Please reach out to us at hi@crosscrownstore.com with your order number or email used at checkout, and our team will help you with the return process or any other solution that works best for you.
Thank you for your feedback—it helps us improve.
Warm regards,
Customer Experience Team
Cross & Crown
Low quality
Low quality. Same thing for lower price at Target or Walmart. Pictures are great, but actual product fits in a small bag that can be stuffed into a regular mailbox. Not warm. Not worth the wait and shipping from abroad. Not worth the cost.
March 31, 2025
Unprompted review
Reply from Crosscrownstore
Hi there,
We're sorry to hear the product didn’t meet your expectations. At Cross & Crown, we work hard to create pieces that stand out in both design and quality, and we regret that this one missed the mark for you.
We understand your concerns and appreciate your honest feedback. That’s why our team already issued a partial refund as a gesture of goodwill—we always try to find a fair solution when things don’t go as planned.
If there’s anything else we can do to improve your experience, feel free to reach out. Your satisfaction is important to us, and we’re here to help.
Warm regards,
Customer Experience Team
Cross & Crown
Good quality clothes delivered promptly
I liked the look of their products so placed an order, which arrived a few days later. I am very happy with the quality and look of the sweater I received.
February 26, 2025
Unprompted review
Reply from Crosscrownstore
Hi Charles,
Thank you so much for your wonderful review! We are so happy to hear that you enjoyed the quality and style of our sweater. At Cross and Crown, we work hard to ensure not only high-quality products, but also fast delivery so that you have a great shopping experience.
Thank you for choosing our store, and we hope you will come back soon to check out more of our new products!
With gratitude,
The Cross and Crown Team
Avoid...
Avoid...
Trustpilot Reviews back up the negative reviews on the Facebook page for Cross & Crown.
Cross & Crown dissolved in UK in 2018. Director Miss Ivy Seraphine Tsetse (Tsetse: blood sucking fly... FFS)
Website gives an Orlando Florida address but only shows UK Currency prices.
No Phone number.
February 21, 2025
Unprompted review
Reply from Crosscrownstore
Hi Andrew, we have searched our system for your name and unfortunately we have not found any record of you having been a customer of ours to review our service directly.
We would like to clarify that we are an independent company and have no connection with the Cross & Crown UK store. Our tax address is in the United States and we sell to customers all over the world. Our website is designed to adapt to the local currency based on the customer's location, which may explain why you have seen prices in UK currency.
We are committed to providing the best shopping experience to all our customers, wherever they are in the world. If you have any further questions or would like clarification, please do not hesitate to contact us. We appreciate the opportunity to explain.
Do not use. Lousy service.
Same experience as the other recent review. Ordered over a month ago. Sent a tracking number. Seller claims it's a "USPS" tracking number. USPS has no record of it. It's not a real USPS tracking number. Customer service does nothing. They won't issue a refund. Will have to charge back through my credit card company. Do not use.
Edit to add response: I've already reached out to your "support" multiple times and they've done nothing. The "USPS tracking" number you sent is a fraud. USPS has no record of a shipment under that number and it's not even the right format. We get shipments in our building literally every day. Claiming they haven't been able to deliver three times is obviously bullshit. No one else ever has a problem making deliveries. Already submitted a charge back. You can deal with my bank. I'm done with you. You've had 5 weeks and multiple times to make this right and have failed. I'm not the only one. Others are leaving the same reviews here and elsewhere. I'll say again, this is a fraud, a scam, and they refuse to make it right.
February 16, 2025
Unprompted review
Reply from Crosscrownstore
We sincerely apologize for the inconvenience you're experiencing with your order. After reviewing the tracking information, we see that the delivery company made multiple attempts to deliver your package:
February 2nd: Attempted delivery, but the courier reported a 'Public Holiday.'
February 7th: The courier noted that 'Customer is not reachable.'
February 12th: The courier reported that the 'Address is not accessible.'
February 17th: Again, the courier noted that 'Customer is not reachable.'
We understand how frustrating this situation is, and we want to resolve it as quickly as possible. The tracking link was sent to your email, and we encourage you to review it for more details. It’s also important to confirm that the address is correct, as this could be impacting the delivery.
Please reach out to our customer support team at hi@crosscrownstore.com so we can assist you in verifying your address and determine if any additional delivery attempts will be made. If there is anything else we can do to help, we are happy to assist you in resolving this issue.
We value your feedback and appreciate your patience as we work to ensure the best possible outcome.
Bought a sweater never delivered.
Bought a sweater. They sent me bogus tracking info that USPS does not recognize and the package was never delivered and they kept the $. They said the address was not accessible. Nonsense. It was never delivered and they were of no help. I disbelieve anything on their site. Do not order from them.
Regarding their response: There was no attempt at physical delivery to my address. Possibly they screwed up my address in their system. They kept referring me to the tracking information on their website - which is vague and completely inaccurate. The product was apparently returned to them - per their tracking data. I have not been issued a credit.
February 9, 2025
Unprompted review
Reply from Crosscrownstore
We sincerely apologize for the inconvenience caused with your order. After reviewing the tracking information, we found that the delivery company made three separate attempts to deliver your package: on February 4th, 9th, and 15th. According to their records, the address was not accessible, and they were unable to successfully complete the delivery.
Additionally, we sent you the tracking link via email so you could monitor the status of your order in real-time. We understand your frustration, and we want to make sure this gets resolved. Please contact our customer support team at hi@crosscrownstore.com, and we will investigate further to ensure that your address is updated correctly and assist you with finding a solution. Your satisfaction is our priority, and we are committed to providing the best possible service.
Thank you for your patience, and we hope to resolve this promptly
Pooor quality a ‘knit’ sweater type shirt
Ordered a ‘knit’ sweater type shirt. Was not knit, very poor quality. If you want to return it….you pay the shipping, back to SE Asia.
Don’t waste your money
February 3, 2025
Unprompted review
Reply from Crosscrownstore
We're very sorry to hear about your experience with the product. We always strive to ensure that our customers are satisfied with both the quality of our items and our services. We understand your frustration regarding the sweater, and we apologize for the misunderstanding about its material. Regarding returns, we do offer return instructions on our website, and unfortunately, the customer is responsible for return shipping. However, we are always happy to assist with any questions or concerns regarding returns or exchanges.
We appreciate your feedback and hope to have the chance to serve you better in the future.
Deceptive Review Listed on Their Website
Their website states they have a 5 star overall review with trust pilot.
Trust pilot says it 1.5 stars.
Amazon gives it a 3 of 5 rating on some products and 1 on others. I use a chrome extension call Fakespot to determine if the reviews are "fake". The reviews ranged from F to A depending on the item. A lot of the products were not reviewed yet. The item I saw through Facebook had an "F" rating, meaning the reviews were fake.
Deception is Not a good way to earn business from new customers.
I cancelled the item I placed in my cart.
January 21, 2025
Unprompted review
Reply from Crosscrownstore
Thank you for sharing your thoughts. We want to clarify that we take customer reviews and transparency very seriously. Our Trustpilot reviews represent genuine feedback from customers who have purchased from Cross and Crown Store, and we do not engage in deceptive practices.
As for the product reviews on other platforms, we encourage customers to make informed decisions based on their own research. Our goal is always to provide high-quality products and exceptional service, and we welcome any feedback that helps us improve.
If you ever have any concerns or questions about our products or services, please don’t hesitate to contact our support team at hi@crosscrownstore.com. We’re always here to help!
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