CrossFit Copenhagen 

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Rated 1 out of 5 stars

My sister was one of the many people that have been scammed by CrossFit Copenhagen into a membership through a "prize" of free training (look at the large # of negative reviews by others!). Despite he... See more

Rated 1 out of 5 stars

Horrid. Do not give your business to this dishonest and greedy organisation - they use misleading and deceptive advertising about a 'free training prize' in order to trap you into a contract. I though... See more

Rated 4 out of 5 stars

Really good set up with attentive trainers and lots of classes on offer. Much cheaper than CrossFit in London. Things work really smoothly if you can be fairly independent (i.e. use the app, sign... See more

Rated 5 out of 5 stars

Crossfit Copenhagen offers a fabulous training platform! Personally, I love that every class is lead by a professional trainer. It means that I push myself; in a regular gym I find that I just don't i... See more

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Rated 1 out of 5 stars

Another poor and stupid customer…

Another poor and stupid customer trapped in the free offer fraud. I haven't been there for one day but was fined for 1800kr in the end with no success in arguing with human reasons.

I know rules are rules but made by the human. A successful-like company will never do this to potential customers.

January 4, 2019
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Buwuyou,

We're sad to hear that you've had a bad experience with us.
You are welcome to send us an email at kontor@crossfitcopenhagen.dk - we will then look into your case.

Best regards,
Team CFC

Rated 1 out of 5 stars

They are a group of thieves!

I just tried only once for one hour, and for this they charged me around 430kr. I explained them and they ignored me. They are a group of thieves !!!

November 29, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi,

All our memberships are running unless the member actively cancels the membership. Our notice period for cancellation is the running month + a month.

I'm sorry that you had a bad experience with us.

If you send us an email we can take a look at your membership.

Best Regards,
Team CFC

Rated 5 out of 5 stars

This is one of the best things I ever…

This is one of the best things I ever did in my life. I love you guys :)

October 24, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Anrurag,

That's is so great to hear! :)

We hope we can give you a lot of good experiences.

Best Regards,
Team CFC

Rated 1 out of 5 stars

Are you guys not tired of stealing…

Are you guys not tired of stealing people's money ? You don't know anything about customer service, you don't know anything about gaining your clients loyalty and you don't do ANYTHING to keep your customers and keep them happy. I forgot ONCE my membership card at a class and could not register my name. You make me pay for this very common, human mistake 50 kr. I write to you about it and your answer is: that is how it is.
Here is the consequence you get:
Well - I can't wait to find another crossfit club in Copenhagen and never come back to CFC. For the rest of my life, I will not hesitate telling all my colleagues, family and friends to NEVER go to crossfit Copenhagen and let everyone know what a non professional and outrageous company you are.

October 7, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Diana,

I'm a sorry to hear that you have a bad experience with us. Unfortunately we have to be very uncompromising - otherwise they do not have the effect the intention is. Namely that people shows up to the classes they book.

Best Regards,
Team CFC

Rated 1 out of 5 stars

SCAM!!!!

Never in my life had such bad experience with a gym as I had with this one.
First I sign up for their "great offer" and didn't like it because the trainer didn't want to speak English. I've stop going immediately and sign up with Fitness World( so much better) and now I have to pay Crossfit 2000 DKK for something I never used.
Do not recommended!

October 3, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Mirela,

Not all our trainers are comfortable by speaking English - unfortunately.

When you sign up for an offer you have a minimum binding period of 3 months. This is written three times in the process of signing up and is also stated in our membership terms and in the email with the receipt that we've sent you.
Therefore you have actively agreed on a third month. We also inform about the notice period. I'm sorry if you do not feel informed well.

Best Regards
Team CFC

Rated 3 out of 5 stars

They could be better.

I have trained in CFC for two months. It is hard to have a drop-in membership and pay to them. I found their payment system conservative though.

You should have MobilePay to have drop-in memberships. Possibly you are a foreigner if you want a drop-in membership as I am. However, you should be a Danish resident to have MobilePay. So dead end. In the end, the receptionist was helpful and I registered for my friend's name and pay it on the website.

They were quite helpful about the mismanagement as there is not anything in English about rules and payments. Even though they charged me a couple of times for check-ins and late payments, we finally manage to complete 2 months.

I found their website and mobile application quite old. None of the members can follow their exercise progress which is nonsense. They should consider the apps like Wodify or etc.

August 14, 2018
Unprompted review
Rated 1 out of 5 stars

Misleading Ads, Deceitful Staff, Mediocre Gym

I signed up for an intro offer with "no binding period" so long as you resigned before the end of the period. However, the email confirming that I signed up had different terms. I'm certain I read it over multiple times as did my boyfriend. Of course, I was then forced to pay for an additional month. At the gym, the equipment was not well kept and there wasn't enough. At the classes, they did not have ample equipment for everyone to go around. The instructor was okay, but not amazing. Definitely would not recommend.

July 13, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Ryan,

Thank you for your review

We're sorry that you have that impression of us, as it is not our intention for our members to feel as if we've mislead them.

If you send an email to louise@crossfitcopenhagen.dk, then I will look into it

Best,
Team CFC

Rated 5 out of 5 stars

Great!

Great atmosphere an good trainers.

June 20, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Paolo,

Nice to hear that you like our training here and the atmosphere.
Have a great day,
Best regards CFC

Rated 5 out of 5 stars

Hard work and friendliness :-)

Hard work and friendliness :-)
If you're ready for a great challenge, hard work and very nice people, join Crossfit Copenhagen.

June 13, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Raluca,
Nice to hear that you are challenged with your training here and that you like the atmosphere.
Have a great day,
Best regards
CFC

Rated 5 out of 5 stars

Great place to train!

CFC is a great place to train. The coaches are really enthusiastic and know their stuff. Nice range of classes and everyone is friendly :)

June 13, 2018
Unprompted review
Rated 1 out of 5 stars

Feels like a scam...

In January I won two monthes of training - no charge. The mail said that I myself could choose when to activate the offer. I chose to do it from middel of march, but for some reason it has been activated from January, without my knowledge. I Then never used it because of personal stuff, and thought, well, within two monthes I should be able to deactivate the whole thing. I looked up my account, and it didnt say anything about a membership. So I thought they must have deleted it, when I again won a membership of two monthes free of charge - the had done a lottery amongst old members. And I was one of them. No I all of the sudden, get a claim for a fee, I should not have to pay. I called the phone number, listed. But you cannot get through by phone! How un-professional is that. Very poor costumer service in my opinion. I hope that I by mail or maybe this, can make CrossFit Copenhagen aware of my situation, and get my charge deleted. I am not at all saticfied with this company.

May 1, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi S.R.S,

Im very sorry to hear about your experiences with us.

You’re more than welcome to send an email to our costumer service so we can look into your problem. The email is: kontor@crossfitcopenhagen.dk

Best,
Team CFC

Rated 1 out of 5 stars

Never be a part of their "free" offers

Never be a part of their "free" offers. They will do anything to make it unclear of how to get out of it, and will eventually charge several months of membership to get out. I'm outraged!

April 12, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hej Jakob,

Tak for din anmeldelse her på Trustpilot.

Vi har været i kontakt med dig over mail og har løst problemet omkring din udmeldelse. Vi sørger for en tilbagebetaling og beklager, at du har været udsat for en fejl i forbindelse med din udmeldelse.

Vi håber, at se dig igen en anden gang :)
Venligst
Team CFC

Rated 4 out of 5 stars

I love CrossFit Copenhagen

I love CrossFit Copenhagen!
When I signed up I was a bit put off by the offices never being open but don't let that deter you! Once you are registered you never need the office!
There are some clubs which could be a little more clean and modern but that's what adds to the atmosphere in my opinion.
My home club is Centralen and I love it there!

March 29, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Kristie,

Thank you for your review and for leaving your feedback for us :) We do clean the boxes and equipment on a daily basis. I'm sorry if you don't find the cleaning good enough - we'll look into that.

Best,
Team CFC

Rated 5 out of 5 stars

Very happy with decision to join.

I have been very pleased with the instruction and have improved my lifting form considerably. The individual instruction is very helpful. I was initially nervous because I do not speak Danish but this has not been an issue. I am very happy with my decision to join.

March 28, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Paul,

Thank you for your review and for leaving your feedback for us.

Have a nice training! :)

Best,
Team CFC

Rated 4 out of 5 stars

Great !

My experience with CrossFit Copenhagen is very good, I always workout having fun during the WOD classes!
However, I have few remarks. It happened to me that the class that I booked was cancelled the morning of the same day. This is a bit annoying since it is not always easy find others class with available spots the same day.
Also, even if the class available in Fabbrikken are enough, I would appreciate some more classes in the evening (after 6pm).

January 10, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Luca,

Thank you for your review and for leaving your feedback for us :)

We do everything we can to avoid cancellations.

Best,
Team CFC

Rated 1 out of 5 stars

Bureaucracy and bad scaffolding

1 If you're a student they will make you fight to get them to make you a student membership. It's a huge struggle . And indskrivningsbekræftelse apparently isn't enough even when you quit the membership.
2. Beginner evenings are too easy and regular are made for giving you bad conscious if you're not a Mr. Muscle who spends his life there (200 push ups after 100 pullups are more likely to damage you than put you in a better shape).
3. Of course you have to - as usual with these hamster fitness places - pay 45 kr if you come to late or forget your card. What an awesome customer service.

January 10, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hej Mathias,

Tak for din anmeldelse her på Trustpilot.

Vi har været i kontakt med dig via vores kundeservice, som har hjulpet dig med at oprette et studiemedlemskab til dig, der er gyldigt så snart dit tilbudsmedlemskab udløber. Som vi også har skrevet i mailkorrespondancen, vil vi bare gerne være helt sikre på, at man er studerende og derfor skal vi se studiedokumentation med gyldig udløbsdato :)

Ærgerligt, du ikke finder vores træning tilfredsstilende. Vi planlægger vores hold, så både nye og mere rutinerede kan være med og dagens workout kan altid skaleres, så du bliver udfordret på dit niveau.

Venligst
Team CFC

Rated 1 out of 5 stars

They simply don't give a *uck about …

They simply don't give a *uck about their members/customers. The equipment/gym maintenance does't exist, their centers are extremely dirty, and too many class cancellations without even giving a notice. If you wanna do Crossfit, you better find another box.

January 4, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Magnus,

Im very sorry to hear about your experiences with us.

We do everything we can to avoid cancellations. And we do clean the boxes and equipment on a daily basis. I'm sorry if you don't find the cleaning good enough - we'll look into that.

Best,
Team CFC

Rated 5 out of 5 stars

My experiences have been fantastic

My experiences have been fantastic. Friendly and energetic trainers with a constant focus on correct technique and motivation.
I find it to be very effective fitness and strength training.
CrossFit Copenhagen, especially the team at Kogeriet are doing a great job.

January 3, 2018
Unprompted review
CrossFit Copenhagen logo

Reply from CrossFit Copenhagen

Hi Tim,

Thank you for your review and for leaving your feedback for us :)

Have a nice training!
Best,
Team CFC

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