Tried one of their 'cake doughnuts' they sell on Ocado Zoom and it's genuinely the worst thing I've eaten in a long time - my son refused to eat his half and doughnut was his first word. The 'dou... See more
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My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... See more
Crosstown were amazing! They were one of the caterers at our 2023 Commemoration Ball at Oriel College, Oxford. As advised by the Crosstown team, we ordered the dough bites which were the perfect size... See more
Ordered 12 donuts for my husband's birthday on 10th May. Sadly the delivery driver abandoned the route halfway through and went home so we never got them. I've been trying to get my £63 back ever s... See more
Company details
About Crosstown
Written by the company
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
Contact info
London, United Kingdom
- 020 7360 5790
- customerservice@crosstown.co.uk
- crosstown.co.uk
3.5
Average
752 reviews
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Donuts looked fantastic at the meeting…
Donuts looked fantastic at the meeting and were very well received by our clients. Sadly didn't get a chance to try them, will definitely try them next time!!!!
Delivery and overall experience was excellent.
We will order again.
June 14, 2023
Some of the best doughnuts I've ever had
June 14, 2023
Didn’t deliver on the requested date
Didn’t deliver on the requested date. Was clearly some sort of web error but they wouldn’t listen to my feedback and did nothing to try to make it right. Wouldn’t purchase again
June 12, 2023
Reply from Crosstown
Hi Frances,
Thank you for this review. I understand how frustrating a technical issue can be. I am happy to follow up on our original email chain, which I will do so shortly. We would love to have you back again soon.
Best,
Erik
Delicious treat
They were efficient despite ordering on the same day. Doughnuts were delicious! My favourite is the dark chocolate truffle
June 8, 2023
It's a real shame
It's a real shame, we love the Crosstown donuts and have ordered delivery many times, but this time it was really disappointing. They used to make the donuts and deliver the same day, but now they seem to have changed delivery partners (whilst also increasing delivery costs) who picked the donuts up a full 24 yours before they were delivered to us and this was definitely reflected in the quality of the donuts when we got to eat them. This with the cost has put us off ordering again.
June 4, 2023
Reply from Crosstown
Hi there!
Thank you so much for leaving this review. I am so sorry to hear that you were unhappy with this delivery. I would love to receive more information regarding this order if you have the time to reach out to me for us to further investigate. Please contact me at customerservice@crosstown.co.uk
I look forward to hearing from you soon!
Best,
Erik
We order a work from home box after…
We order a work from home box after getting a newsletter for Doughnut week! They were delicious, delivered with care on the exact day as planned :) thank you!
June 4, 2023
Wedding Doughnuts
Used crosstown for our wedding day, was such a simple process and the doughnuts looked and tasted amazing on the day!
May 29, 2023
delicious!
Darcie and Travis did everything they could to provide a fantastic service for us and they did not disappoint.
The staff that were provided on the days of our event were super lovely. We hired the ice cream freezer for a corporate event and from start to finish the whole process was easy and stress free, thanks guys :)
May 24, 2023
Wedding doughnuts for the win!
We loved having Crosstown doughnuts for our wedding! 10/10 would recommend. All the guests were so excited about them as well!
May 27, 2023
Recommend for weddings!
Great help getting a custom order for our wedding. Delivery was on time, clear storage instructions and everyone loved them 🫶
May 28, 2023
Did Not Met Expectations
Crosstown's service was great but it was quite disappointing to say that the doughnuts did not met any expectations. Personally felt that it was way too dense and dry to be called a doughnut - applies to all the flavour in the box. It gave more of a bagel vibes.
May 22, 2023
Reply from Crosstown
Hi!
Thank you for visiting us and sending along your feedback. It is always appreciated. I am happy to hear you had great service from our team members, but that you were unhappy with the doughnuts you received.
With regards to our doughnuts, they tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish, which could have been the reason they weren't quite what you were expecting. I'm sure it will be incredibly disappointing for our team of lovely bakers to hear that the product crafted by themselves, for you, was not enjoyed, but will forward this feedback onto the bakery team for their review.
If you would like to discuss the products more, a member of our team would love to assist you. You can reach us at customerservice@crosstown.co.uk
Best wishes,
Erik
Lovely doughnuts
Lovely doughnuts, good selection, great customer service from a lady called Beattie who had lots of good advice.
May 25, 2023
Amazing!
Start to finish an incredible service! The doughnut tower was such a huge hit at our wedding- everyone commented on how amazing they were. Can’t recommend enough!
May 14, 2023
Delicious and easy to order
May 22, 2023
Very promptly delivered and outstanding…
Very promptly delivered and outstanding doughnuts
May 22, 2023
Could have been better
Delivery charge is extortionate for this day and age and the person I was sending them to had to wait in until they’d arrived. Plus it wasn’t absolutely obvious what was in each box online and there wasn’t a lot of choice, e.g. I couldn’t see an option to pick and choose which doughnuts to order which was surprising.
May 15, 2023
Reply from Crosstown
Hi there!
Thank you for reaching out to us with this feedback on your recent order. I am sorry we were not able to provide you with the service we strive for.
Whilst we understand that our doughnuts are priced at a slightly higher point than most other brands, Crosstown is set apart from these and standard grocery store doughnuts, by the premium quality ingredients that we use, as well as the hand crafted nature of our treats.
We understand that everyone has separate lives to live, and we never ask anyone to wait around for their delivery, which is why on the day we do send out tracking information for a rough estimate on when the treats could arrive. Alternatively, we state on our website that if the recipient is not in at the time of delivery, our driving team will contact the customer, as well as designate a safe place for the doughnuts to be left. I am sorry this may not have been made clear at the time of ordering.
I would be happy to discuss this all more with you if you wanted to contact me at customerservice@crosstown.co.uk. Unfortunately for our pre-orders, we are unable to accept requests at this time, but if you were to order on-demand, these come from our shops, and requested flavours can be given (depending on the availability).
I hope the above makes sense, and once again we are always happy to receive feedback. Please reach out if you would like to discuss more.
Best wishes,
Erik
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