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Rated 5 out of 5 stars

Excellent customer service! Always responsive and helpful and even replaced the product for free when it was mislaid, even though it was my fault. The pins are very high quality and durable.

Rated 5 out of 5 stars

I ordered the sweatshirt. Easy to do. I received a confirmation that my order had been received and placed. I was told when my order would be shipped. I received my sweatshirt very quickly. Everyth... See more

Rated 5 out of 5 stars

Had problems with my delivery which was on my side by Parcel force. Maybe it was Christmas. The parcel was returned to Crowdmade. Julio in customer service was brilliant answering straight away. Parce... See more

Rated 1 out of 5 stars

Ich habe aus Deutschland bestellt und musste Porto nachzahlen, da das Paket nur unzureichend frankiert war. Zusätzlich muss ich noch Zollgebühren (auf dem Zettel stand: Strafgebühr) bezahlen.... See more

Company details

  1. Clothing Store

Written by the company

Crowdmade partners with creators from Youtube, Instagram, and Snapchat to create the highest quality apparel and accessories that fans are proud to wear.


Contact info

  • 1933 Davis Street, 94577, San Leandro, United States

  • crowdmade.com

4.3

Excellent

TrustScore 4.5 out of 5

213 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars
Crowdmade logo

Reply from Crowdmade

Hi Arthur,

I'm so sorry to hear about your mug! While we do our best to make sure everything is packaged safely, sometimes USPS and FedEx are a bit rough with our packages. Our support team is sending you an email right now to make this right.

Rated 5 out of 5 stars

Love ❤️

Love, love all the products and quality! Customer service is excellent, bar none! I ordered all my teen’s back-to-school tees from the Crowdmade website and my son loves that all his tees are uniquely him.
You guys are all great! Ty!

August 1, 2021
Rated 5 out of 5 stars

Plushie was cute!

Plushie was cute, and was delivered in a reasonable amount of time. My only complaint is that it was a little pricey. Overall it was nice, and my son was happy! 😊

July 19, 2021
Rated 4 out of 5 stars

4 stars

Everything was great except the package tracking was a little weird and could have been a little more straight forward.

July 17, 2021
Rated 4 out of 5 stars

Good, but needs a little bit improvement.

Okay, Look i was a bit scared when i saw these other reviews, but i have had good experiences, i ordered a shirt and a hat, the shirt was not dispatched within their 3-5 policy, so i went over to their twitter dm @crowdmademerch I got a semi-quick reply, and a few days later it was dispatched. The only really complaint i have is that the support crew is hard to reach, i only found the twitter by accident. Get better email support, Crowdmade. It would help.

July 15, 2021
Unprompted review
Rated 3 out of 5 stars

Crowdmade Customer Policy, from cheeks to thicker than a snicker

Ordered a hoodie that was not shipped to the proper location at my housing, most likely left to be stolen and slim chance it never arrived. I'm all here for artist expression but they take no responsibility on the delivery as well as their carrier and I'm out of $40 w/ no product.
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UPDATE - After a lack of proceedings from my local post master, Crowdmade had made amends to reship the order out of courtesy. I appreciate their goal of providing a great space for artists to create Merchandise and am still awaiting shipping info.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

First order didn't come after 3 months

First order didn't come after 3 months, didn't think anything of it because of covid. I reached out to customer service and they told me the manufacturer would send the order again. 2 months later, still nothing so I reached out again and they told me the same thing. I did received it after the resent so I'm guessing it was my fault for ordering during covid as the pandemic was still going in the USA (not in my country so I thought it would be ok) Excellent customer service, item seem of quality.

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

I ordered some stickers and a pin, and after a rocky start with a mistype that was totally on me, the support was able to help, and on top of that everything arrived two days early (one day after being shipped!) undamaged and beautiful!

June 10, 2021
Unprompted review

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