Crown & Canvas Coffee Co Reviews 32

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Jake and team at Crown & Canvas have become my default coffee roaster. Excellent coffees with accurate tasting notes and consistent quality, at reasonable prices. If anything goes wrong they will fix... See more

Rated 1 out of 5 stars

I ordered 2 bags of coffee on Dec 1. For Christmas. No shipping notification but as delivery was 12.95 I assumed it would be a tracked courier. When it still hadn't arrived I contacted them by email t... See more

Company replied

Rated 5 out of 5 stars

Excellent quality coffee, quick delivery, consistency, I'm a repeat customer and as long as C&C maintain their standards I'll continue to be a repeat customer. I try other artisan roasters but I alway... See more

Rated 5 out of 5 stars

Coffee didn’t turn up. Email to the guys and new coffee sent out 1st class with an email to apologise despite it being the fault of the courier. You can judge a company on its response to proble... See more

Company replied

Company details

  1. Coffee Roasters

Written by the company

Independently owned and operated since 2019, Crown & Canvas Coffee Co specialize in creating handcrafted artisan specialty coffee for Wholesale & Retail. With a mission to build connections and relationships through coffee, we work hard to build a consistently unique coffee offering throughout the year of rotating Single Origin coffees, and staple Espresso Blends, to suit the evolving needs of independent coffee shops, cafes, restaurants and hospitality businesses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 1 out of 5 stars

Coffee no show

I ordered 2 bags of coffee on Dec 1. For Christmas. No shipping notification but as delivery was 12.95 I assumed it would be a tracked courier. When it still hadn't arrived I contacted them by email to be told it couldn't be tracked and must be caught up in ferry problem that happened 2 weeks ago. To basically wait. Still no sign of it.

December 26, 2024
Crown & Canvas Coffee Co logo

Reply from Crown & Canvas Coffee Co

Hi Sheila - I'm sorry to hear that your parcel didnt arrive in time for Christmas. - A few things I think we should mention in our response for complete transparency, you did order on the 1st, and it was shipped to the Republic of Ireland on an international service within a few days of the order, but we were only notified by you on the 19th of December that it hadn't arrived as you stated in your email you had forgotten you even ordered it, which left us less than 3 working days to resolve the issue which as you can understand isn't really possible at that point so close to Christmas with services being suspended by couriers & massive delays, the only option we had was to cross our fingers and hope your already dispatched parcel arrives within time as its already been shipped. As always over Christmas, courier services are delayed massively, especially international services, until you just mentioned it in your review above we weren't even aware there was a ferry problem, we actually explained it was simply Royal Mail delays, never mentioned a ferry.

I'm sorry again that your parcel didnt arrive in time as we did the best we could to get all Christmas shipments out in time but somethings are simply out of our control, we've refunded you in full for your order, and hope the parcel we shipped arrives within the next few days.

Have a great new year.

Rated 5 out of 5 stars

Excellent quality coffee

Excellent quality coffee, quick delivery, consistency, I'm a repeat customer and as long as C&C maintain their standards I'll continue to be a repeat customer. I try other artisan roasters but I always come back to C&C, their First Light espresso blend is tasty and so moreish and it's really easy to pull a consistently excellent shot with it. I get a kilo of this and I'm still annoyed when I finish it, I just don't tire of it like I do other blends. No idea how they do it some kind of coffee voodoo probably.

October 8, 2024
Rated 5 out of 5 stars

Great coffee, whatever you choose

Having used C&C for several years, wouldn’t go anywhere else. The coffee is always consistent and freshness is without question. Couldn’t recommend enough. Stay caffeinated!!

December 5, 2023
Rated 5 out of 5 stars

Great stuff

Great, local business to myself. I have become a coffee snob in my old(ish) age and this is the best coffee in Staffordshire in my opinion!

October 10, 2023
Rated 5 out of 5 stars

Great coffee, great service

Jake and team at Crown & Canvas have become my default coffee roaster. Excellent coffees with accurate tasting notes and consistent quality, at reasonable prices. If anything goes wrong they will fix it and treat you as a person, not just "an order". Thank you!

July 25, 2023
Rated 3 out of 5 stars

Great coffee but slow service

Great coffee, at one of the the higher price points in the country. Happy to pay for quality, though in my opinion despatch is unreasonably slow and regrettably when purchasing a luxury product like this I expect better service, or at least transparency when placing my order. Sadly it will be my last purchase. Nothing against the company, but I hope they can be more open/realistic about despatch and delivery with future customers. The coffee is nice, so keep up the good work.

June 5, 2023
Rated 5 out of 5 stars

Jake's coffee is always of great…

Jake's coffee is always of great quality. The single origin coffees are delightful. I also regularly buy the decaf blend because it is a refeshing and tasty drink.

May 17, 2023
Crown & Canvas Coffee Co logo

Reply from Crown & Canvas Coffee Co

Thank you David! - Really appreciate the kind review!

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