Cruden Homes  Reviews 

78
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company throughout their property purchasing journey. Buyers often emphasize how smooth and straightforward the entire process feels from the initial enquiry up to the final handover day. Many customers frequently praise the dedicated sales advisors and site managers for their truly exceptional helpfulness, incredible patience, and transparent communication during every single stage. Though some customers noted minor snagging issues upon moving into their new homes, these small defects were quickly resolved by the highly responsive maintenance teams. People consistently highlight the outstanding overall quality of the build, the beautiful interior finishes, and the extremely reliable ongoing support provided long after the keys are received.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the incredible support and dedication... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional patience,... See more

Service

Consumers find service to be exceptionally positive, praising the helpful and knowledgeable sales team that... See more

User experience

Users describe positive interactions with user experience, highlighting an impressively smooth and... See more

Quality

Clients share positive opinions on quality, highlighting excellent build standards, wonderful gardens, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We feel incredibly lucky to have met Lisa at Longthorn Gardens in Shawfair, Edinburgh. Thanks to her, we were able to find the right home for us, something that wouldn’t have been possible witho... See more

Company replied

Rated 5 out of 5 stars

From the minute we entered the sales office at Longthorn Gardens, Shawfair, Lisa Ridley was so friendly and helpful. The information provided was extremely thorough, whilst Lisa also understood it wa... See more

Company replied

Rated 5 out of 5 stars

Me and my partner bought a plot in Toryglen. Jan was so helpful from start to finish and always available to help us with any questions we had, even showing us around the show home more than once and... See more

Company replied

Rated 5 out of 5 stars

We’ve had a great experience with Cruden, and particularly with Jan guiding us through the process of buying our first house. Everything has been so well explained at every stage and Jan has been more... See more

Company replied


Company details

Written by the company

Cruden Homes is one of Scotland’s largest independent housebuilders and developers. With a focus on placemaking and sustainable design, we have been delivering high quality new homes to communities across Scotland since 1943.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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4.8

All reviews

(78)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Moved into our lovely home at kings…

Moved into our lovely home at kings view toryglen , any issues with our home , even though there wasnt anything major only a few tiny issues they get resolved quickly and efficiantly by contacting peter or micheal the sight managers theyre great.

February 2, 2026
Unprompted review
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Reply from Cruden Homes

Hello Zoey,

Thank you very much for leaving your review. It is aways lovely to hear about your experience with our team.

We'll make sure this is shared with Peter and Michael.

Have a lovely week.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Cruden Wellwater Grove, East Calder

We recently purchased a new build home at Wellwater Grove and the experience has been fantastic from start to finish! Having retired back to Scotland after 30 years in the States, we were unsure of the process but the team were incredibly professional, friendly, and always available to answer any questions. The buying process was smooth and transparent, and we felt fully supported at every stage. Maureen seamlessly took over our purchase after Allison moved on and she immediately put us at ease.
The quality of the property exceeded our expectations, and moving in was hassle-free thanks to the careful attention to detail from Matt and his team. Matt has continued to support us with all our silly questions and any minor issues were addressed promptly and efficiently.
We’re absolutely thrilled with our new home and would highly recommend this company to anyone looking for a seamless, positive new build experience.

March 13, 2026
Unprompted review
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Reply from Cruden Homes

Good afternoon Lesley

Thank you for your kind review. We’re delighted to hear that you had a positive experience with our team.

Your feedback will be shared with Maureen and Matt, who will be very pleased to hear it.

Wishing you a lovely weekend.

Many thanks,
Cruden

Rated 5 out of 5 stars

Excellent service for first time buyers like Us…

My wife and I have recently moved into our new 4-bedroom detached home at Wellwater Grove in East Calder, and we are very happy with the overall experience.

We would like to sincerely thank Maureen and Matt from Cruden Homes for the excellent customer service they provided throughout the whole process. They were always professional, approachable, and quick to respond whenever we had questions, which made the journey much smoother for us.

A special thank you goes to Maureen. As first-time buyers, the process can feel quite overwhelming, but her warmth, patience, and genuine professionalism made a huge difference. She took the time to explain things clearly and was always supportive and understanding.

In fact, Maureen’s approach and the way she treated us played a big part in our decision to reserve the property in the first place. We truly appreciated her help and guidance throughout.

Overall, we’ve had a very positive experience and would highly recommend Cruden Homes, and especially Maureen, to anyone considering buying a home here.

February 27, 2026
Unprompted review
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Reply from Cruden Homes

Good afternoon Michel

Thank you very much for leaving your review. It is aways lovely to hear about your experience with our team.

We'll make sure this is shared with Maureen and Matt.

Have a lovely weekend.

Many Thanks,
Cruden

Rated 5 out of 5 stars

5 star customer service from viewing to move in

My husband and I moved into our beautiful flat at West Craigs last week and our experience with Cruden Homes has been fantastic in what is always a stressful event.
We selected this flat on our first day of viewing, after seeing the quality and superb flat design. Ashley's knowledge, professionalism and patience, gave us confidence that we would be fully supported throughout the process and this proved to be so. We had 5 star customer service from Ashley at all times and she kept us informed in a punctual way, making any small issue easy to deal with and never having to chase for information, which is rare in this day and age. Ashley is a great ambassador for Crudens Homes.

After moving in I would also like to commend both Ashley and Louis for their faultless care in looking after us to ensure the smooth running of our move into the property. They were warm and welcoming as is their nature and nothing was too much trouble. The quality finish of the property meant there was little to address but the small matters were dealt with by Louis in a very speedy manner but with thoroughness and a kind manner. We love the flat and our experience with both Ashley and Louis have surpassed expectations. Sincere thanks to both!

March 12, 2026
Unprompted review
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Reply from Cruden Homes

Good afternoon

Thank you very much for leaving your review. It's lovely to hear about your experience with our team at West Craigs.

We'll make sure this is shared with Louis and Ashley.

Have a wonderful weekend.

Many Thanks,
Cruden

Rated 5 out of 5 stars

We were not looking to buy another…

We were not looking to buy another home, but after looking at the homes at Hawkhead Mews Paisley we were very impressed with the quality of build and finish.
Jan in the office was so helpful and kept in touch with all stages of the sale, her customer service was second none.
Very happy with our new home.
After sales very good any issues dealt with quickly.

November 28, 2025
Unprompted review
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Reply from Cruden Homes

Hello Sandra,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Hawkhead Mews.

We'll make sure this is shared with Jan.

Many Thanks,
Cruden

Rated 5 out of 5 stars

A huge thank you to Jane at Cruden…

A huge thank you to Jan mckaig at Cruden Homes!

"Picking up the keys to my new home in December 2025 was a dream come true, and I have to give a special mention to Jan for making it happen.
Buying a house can be stressful, but Jan was a constant source of support. She handled everything with such professionalism and genuine care. It was clear she really wanted to make sure I was happy with everything. She is organized, responsive, and just a lovely person to deal with.
If you are looking at a Cruden home, ask for Jan—you will be in safe hands! Thanks again for everything."

December 12, 2025
Unprompted review
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Reply from Cruden Homes

Hello Kafayat,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Hawkhead.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Cruden West Craigs New Build

From the point of showing initial interest to moving in Cruden were amazing with very good communication and knowledge of my property.
Ashley at West Craigs was fantastic!

March 7, 2026
Unprompted review
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Reply from Cruden Homes

Hello Cameron,

Thank you for leaving your review. It's lovely to hear about your experience with our team at West Craigs.

We'll make sure this is shared with Ashley.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Fantastic experience buying home with…

Fantastic experience buying home with Cruden at Hawkhead Mews, Jan was so helpful throughout the whole process and kept us up to date with the progress of our new home.

William the site manager was a pleasure to deal with and fixed and minor defects in a timely manner.

The quality of the home is excellent.

November 21, 2025
Unprompted review
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Reply from Cruden Homes

Hello Barry,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Hawkhead.

We'll make sure this is shared with Jan and William.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Alison, The Avenue Edinburgh.

We are currently in the process of purchasing an apartment at The Avenue and have been dealing with Alison since our first contact back in December 2025.

From the very beginning Alison has been excellent to work with. She has been friendly, professional, and always kept us well informed throughout the process. Buying a new home can sometimes feel complicated, but Alison has made the whole experience smooth and enjoyable for us.

I would also like to thank her manager, who has clearly been supporting things behind the scenes. A big thank you as well to all the Cruden Homes staff who have helped with our purchase over the past few months.

Overall, a very positive experience so far and much appreciated.

March 6, 2026
Unprompted review
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Reply from Cruden Homes

Hello

Thank you for leaving your review. It's lovely to hear about your experience with our team at The Avenue.

We'll make sure this is shared with Alison

Many Thanks,
Cruden

Rated 5 out of 5 stars

A life-changing move

We were undertaking a huge move - from 50 years in London to Edinburgh. Alison was unfailingly positive and helpful, guiding us through the unfamiliar Scottish property landscape and showing great understanding of the challenges we faced. We are now happy in a beautiful apartment and enjoying our new life.

April 8, 2025
Unprompted review
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Reply from Cruden Homes

Hello Marian,

Thank you for leaving your review. It's lovely to hear about your great experience with Alison

We'll make sure this is shared with Alison.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Alison was very professional at showing…

Alison was very professional at showing us around the development. She had full knowledge of all aspects and delivered a speedy response to all our questions. We had a relaxed attitude and was very patient with us.

March 4, 2026
Unprompted review
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Reply from Cruden Homes

Hello Margaret,

Thank you for leaving your review. It's lovely to hear about your experience with our team at The Avenue.

We'll make sure this is shared with Alison.

Many Thanks,
Cruden

Rated 5 out of 5 stars

The Avenue, Barnton

I'd like to thank Cruden, and Alison in particular for a comprehensive and well structured presentation of one of the villas at The Avenue. Coming up from London for the day to view , Alison had furnished a full set of documentation so I was fully up to speed when I arrived, and we were able to concentrate on her demonstrating what the house and the development have to offer when I got there. The entire experience was positive, friendly, easy and informative. I miei complimenti!

March 3, 2026
Unprompted review
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Reply from Cruden Homes

Hello Graham,

Thank you for leaving your review. It's lovely to hear about your experience with our team.

We'll make sure this is shared with Alison.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Alison has made my move a pleasure

Alison has made my move a pleasure
Friendly,polite and a great help in all aspects of my first experience of buying a property on my own!
Dottie

March 5, 2026
Unprompted review
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Reply from Cruden Homes

Hello Dottie,

Thank you for leaving your review. It's lovely to hear about your great experience with our team.

We'll make sure this is shared with Alison.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Crudens over 55's " The Avenue "

Crudens over 55's development at Barnton has proven to be the right choice for our retirement. The location provides an excellent outlook overlooking the Royal Burgess golf course. We were the first residents to move in whilst the development was still being completed. The support we received form Alison on the sales team at Cruden was excellent and she has become a very good friend to us both. With the development now completed, we are enjoying the friendly and neighbourly environment "The Avenue" provides for the over 55's age group.
Anne & Ian Mac Lennan

March 4, 2026
Unprompted review
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Reply from Cruden Homes

Hello Anne and Ian,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at The Avenue, Barnton.

We'll make sure this is also shared with Alison.

Many Thanks,
Cruden

Rated 5 out of 5 stars

A great company with a genuinely…

A great company with a genuinely positive work culture. The team at the Millerhill Development truly stand out — professional, proactive and fully committed to maintaining a safe and supportive environment across the site.
It’s been a pleasure for my team and I to work alongside Cruden. I’d happily recommend them to any contractor looking for a reliable, safety-focused and quality-driven business to work with.

March 3, 2026
Unprompted review
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Reply from Cruden Homes

Hello Christopher,

Thank you for leaving your review. It's lovely to hear about your experience with our team at Millerhill.

Many Thanks,
Cruden

Rated 5 out of 5 stars

Positive experience from the start

Positive experience from the start. Alison of Cruden Homes kept in touch with us throughout the process when we were selling our home and looking to purchase our Villa at The Avenue Barnton. Very helpful to us when going through quite a stressful time.Since moving in mid October 2025 Brian Dewar, Customer Services Cruden Homes , has been absolutely excellent in dealing with our snagging issues, very pleasant to deal with and gets the job done. Having moved home a number of times over the years we have to say dealing with Cruden Homes, in particular Alison and Brian, has been top class.

March 3, 2026
Unprompted review
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Reply from Cruden Homes

Hello William,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at The Avenue, Barnton.

We'll make sure this is shared with Alison and Brian.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

From plot no 22

I viewed this property September and was original supposed to occupy in October. Owing to unforeseen problems this didn’t happen.
As I was so keen to have this property Crudens held it for me till all my finances were in order and I moved in the middle of January.
I have only praise for Crudens representative here who was in contact with me regularly and has kept me updated at all times. I have had only one problem since being here and it was dealt with efficiently.
It takes time to adjust to a smaller home but so far I am happy I have made the move.

March 3, 2026
Unprompted review
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Reply from Cruden Homes

Hello Kathleen,

Thank you for leaving your review. It's lovely to hear about your experience with our team.

Wishing you all the best in your new home.

Many Thanks,
Cruden

Rated 5 out of 5 stars

We'd like to thank Alison at The Avenue…

We'd like to thank Alison at The Avenue (Barnton - Edinburgh) for meeting and showing us around the beautiful new development. She was excellent at explaining everything and allowing us space/time to view the properties. We appreciated her style plus follow up info and are grateful.

February 27, 2026
Unprompted review
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Reply from Cruden Homes

Hello Susie,

Thank you for leaving your review. It's lovely to hear about your great experience with our team at The Avenue, Barnton.

We'll make sure this is shared with Alison.

Wishing you all the best in your new home.

Many Thanks,
Cruden

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