Robertson Homes UK Reviews 468

DIABOLICAL ! Mud bath , building site living in squalor scared to invite friends/family over due to total embarassament of the development. Shoddy workmanship as masking silcon windows over celophane ?? Leaking bathroom, leaking kitchen, second hand wood used in garden with nails protruding, spare bits wood popped in gate to fit eh was the joiner not wearing glasses that day or lost a measuring tape ugghhhhh ... who on earth inspected these homes and approved certification ? Cracks ok new builds can get them but the tapering man may have had an "off day", hey ho and don't ask about the front porch with dodgy tiling or the brick work that is cammy cazzy in some places - hope your home / site is better than our in Sunny Edinburgh North Quarter !!!

Jenny from the sales team was great with us today, making us feel very welcome and we enjoyed her taking us through the different possibilities available at the Shawfair site. Very helpful and friendly.

The house quality has mostly been ok, however there were serious problems created by under skilled contractors. Vents not connected in the bathrooms, pipework under the sink fitted incorrectly, pipework on the boiler too short, which eventually caused a leak through the ceiling. The issues were resolved but only after I had personally spotted the problems, NHBC had failed to pick any of them up on their inspection, nor the plumber or gas fitter who tested the boiler. However the biggest issue has been the poorly ran site, working beyond the regulated hours permitted by local council. Contractors blasting music at night club levels every other day. I had the pleasure of the drain cleaning wagon from 5.30-8pm last night after 9 hours of sirens and heavy machinery through the day. Thanks Robertson’s it’s been a joy to live on the Bowes Manor site the last 18 months with the 60 days of peace it has afforded me. Shame there was not a minus star rating!

If only we could rate 0 star! Don’t let the beautifully decorated and well finished show homes fool you. We were given a home that was built with careless disregard to quality and standards, leaving us with an unfinished home in terrible condition. Followed up by the most horrific customer service I have ever experienced. Six years on and still unfinished snagging, with catastrophic damage from latent defects from faulty installation, yet no accountability. Our whole development has been riddled with similar issues. Never again would I buy or recommend Robertson Homes. Stay well clear!!

I have waited 4 years to write a review, buying experience was first class, kept in loop of progression at all times.
First 2 years were very difficult with snagging issues, I fortunately kept going and got almost every issue resolved, more by my kicking and screaming than by Robertson's good will, but we did get there eventually.
4 years on we love our home in the Ness castle estate, Inverness and look forward to many happy years living in our Robertson's home.

Gillian from the sales team is amazing , just made us feel so welcomed and we thoroughly enjoyed working with her and developed a close friendship. Thank you Gillian if not for you I don’t think we would have been able to get so attracted to the Shawfair site.
Overall Robertsons are quick and efficient, although they are expensive they do deliver the quality so totally worth it! That said, we are bit disappointed that garden is undone with no turf and would cost us few thousands , would have appreciated if basic turf is done , it’s an unexpected expense which we were not aware until late in the process.

We moved into our Robertson home in December and so far so good. We’ve settled in and it really feels like home.
 
The process of purchasing our home was made easy and as stress-free (as possible!) thanks to Gillian Sosa. Her knowledge and guidance were exceptional. From our first enquiry to viewing the Robertson properties, Gillian put our needs as a family at the forefront and really considered what property was right for us. Always helpful, Gillian's professionalism and care were evident throughout the process, as she kept us informed every step of the way. Throughout the process we felt valued and supported, making our home-buying journey with Roberston a really positive experience. Gillian was instrumental in finding the perfect home for us and we’re very grateful for her guidance and support through the whole process.
 
Since moving in the level of service continues to be high. The Robertson team on site provide good communication, with regular updates, and make themselves available when we experience any issues or have any queries about our property. Assistant Site Manager Ross Sheerin, in particular, has been approachable, professional and helpful.
 
Thank you Gillian & the rest of the Robertson team x

I recently bought a home from Robertson Homes with Gillian Sosa, We had a great experience with this estate agent from start to finish. She was professional, knowledgeable, and always quick to respond to questions. The whole process was handled smoothly, with clear communication at every stage. I can’t recommend this estate agent highly enough. She was friendly, honest, and genuinely cared about making the process as stress-free as possible.

Moving from England to Scotland was stress on top of the usual house move stresses! Diane and Joyce were totally superb in sales. Very patient and always enthusiastic - it was a long wait! Post purchase - we think Russell and his team should be nominated for superhero status - they have all been absolutely amazing. No matter what the issue or question is - the guys always deliver, with a good degree of humour, care and understanding. We have been made to feel like 5 star guests throughout and we are enormously appreciative. Thank you, especially to Russell. J&K

Fantastic support from Dan & Sarah throughout the process. Build quality is excellent and the site team are very responsive to snags

Sarah and Dan at the Inverness Torvean development were absolutely outstanding.
They provided unwavering support and guidance from start to finish, answering every question we had and offering reassurance at every stage. Their kindness and genuinely personable approach made the entire experience feel even more special.

Sarah and Dan made everything so easy, I and my wife went in for an enquiry and ended having a good deal.

Thanks to you guys for your professionalism from start to finish.

For first time buyers,Robertson made it a seamless journey for us. Sarah and Dan at Torvean Inverness are simply amazing. They carried us along every step of the way from start to finish. I highly recommend

We reserved a home with Robertson in the summer due to a relocation from Birmingham to Scotland and we didn’t really have a clue about areas or places to live. Everyone has been so helpful and patient in helping us find the right site and plot and also as we had a few hiccups with our own sale getting delayed. Diane at the St Margaret’s site in particular has been incredibly patient and helpful and you can really tell both sales and the site manager care about the quality of the home they are handing over to you! This will be the 4th new build we’ve bought and by far the best service and house!

We bought a house from Robertson Homes in September 2025. Their service has been absolutely brilliant from start to finish. House quality is 100% we absolutely love our house. The rooms are excellent size for our growing family. We received a house gift from Robertson when we moved in. A beautiful box full of goodies from The White Company (which must have cost a pretty penny) this was a beautiful touch by Robertson’s - love it 🥰 Diane from the sales office at Rosslynlee is an asset to Robertson’s. Her customer service is 5 stars. Russell the site manager at Rosslynlee has also been amazing, friendly and very helpful whenever we needed anything sorted or fixed. Highly recommend a Robertson Home to anyone who is thinking about buying one. Tracey x

We just moved into our new home at St Margaret's, Rosslynlee, and love it. We had a difficult process with our own house sale and we're very grateful to Robertsons for allowing us to keep the new house reserved while that was going on; I don't think any other builders would have. A special thanks to Diane for being so kind and patient with us throughout.

The site manager, Russell, has also been great so far at attending to small snagging issues.

My partner and I are in the process of purchasing a Robertson Home. We went to see the their development at Rosslynlee and instantly fell in love with the area. Since then we have reserved our dream home and plan on moving in March early next year. Throughout the whole process Diane and Darren have been so warm and welcoming but have also been fantastic in giving us regular updates about our house and even helped with picking our flooring. It’s been hugely appreciated and we are very excited to move in the near future.

Have just moved in to our brand new Robertson home and absolutely love it!!
Has been a great experience start to finish - Sarah and Dan have been fantastic and couldn’t have done more for us during the whole buying experience They have kept in constant contact and always been happy to keep us up to date and deal with any queries we have had. Their help in getting us over the line and into our new home has been invaluable!!
Now we are in we are looking forward to enjoying the fabulous spec and finish of our new home for many years to come!!

From the minute I contacted the team (Dan and Sarah) at Torvean I felt looked after like a valued customer. From viewing a property to concluding just over six weeks later I was kept fully informed of the process, I knew what was required of me and the whole process ran smoothly.
The service has continued at this level since moving in with any small issues/initial snagging dealt with promptly and professionally.

I've having been trying since the 7th March to get them to fix my roof tile which crumbed and they said its not covered after two years. I had not lived here two years. Then another one has now crumbled off and still they will not take any responsibility. My partner was ill and I received rude emails about if I don't send photos of other faults they would not fix. He had suspected cancer and was in hospital for goodness sake. They said the house was sound proofed but i can even hear my partner turn in bed in the living room. They said they inspected the roof and there was nothing wrong with it. Well whose roof did you inspect? Now sending all photos and emails to NH BC. Do not ever buy these houses my toilet even flushes green weeds.