Robertson Homes UK Reviews 

Writing this review after our final snag has just been completed nearly 3 years after moving in.
The purchase process was fantastic and couldn’t fault the sales team however if I knew what lay ahead after Robertson’s had our money I would avoid at all costs!!
Such a shame as houses are beautiful however once they have your money they simply do not care!
Never came across a company so desperate to get our sorting faults and will ignore numerous emails and phone calls.
After sales customer service is worst I have ever come across and if you are thinking of buying a Robertson’s home think twice about the battle you are about to face once they have your money, it definitely takes the shine off your new property.

I have been trying, unsuccessfully, to have my deposit returned by Robertson Homes for over six months. Do not, under any circumstances, reserve a house with them. Your deposit will be held by them in breach of the contract both parties agreed to.

I have contacted them repeatedly and have not once even had my phonecall returned or an email update from them. I am now leaving reviews anywhere I can to warn others. I wish I had not reserved a home with them. My circumstances changed, and my deposit should have been returned in line with the contract.

Sarah was fantastic the whole way through the process, a real asset to Robertsons.

My wife and I had a great experience meeting Gillian to discuss the Shawfair development. Gillian was incredibly friendly and knowledgeable. We’re looking forward to discussing the next steps. Brilliant service!

They will try every single tactic and lie blatantly and don't want to fix any real issue.
They should not be operating as a business at all

Disgusting after sales experience, reported an issue with my hot water tank which was very dangerous given we have two small children. they are ignoring it for last 6 months.
Floor boards creaking in two rooms upstairs and its a nightmare, they don't want to fix.

We enjoyed good communication from Sarah throughout the whole sales process. The site manager was most helpful through the hand over phase. Site workers always obliging. Good team

Purchased a house in the Torvean development in Inverness and extremely satisfied. Sales executive Sarah was an absolute star throughout the whole process and extremely understanding and helpful with multiple delays on our end due to the sale of our previous property having multiple issues. Could not have been anymore understanding and a real credit to the company. Extremely happy with the whole process.

In the process of purchasing at house from Robertson's at Hamilton Heights. With our current house we have had such a bad experience we were very reluctant to go for another new house.
The sales process with Gillian has been so smooth and she has went out her way to be so helpful and to ensure there has been no hiccups, really good co-ordination with the kitchen designers. Cannot fault anything so far.
Russell the site agent has been such a breath of fresh air compared to what we have experienced before. The overview he gives of the build process, his communication about the extras we ordered, confirming all the sockets, etc have been put in the correct locations. Any issues are not a problem for him to rectify. You can see how conscientious he is and the pride he takes in his work.
They make a great team and are an asset to Robertson Homes. I actually feel confident about moving now.

We have moved into a new home in Aug 2024 still our 1 week review works have not been completed there has been our kitchen space work finally after needless of msg someone came to fix today but they did half work and left the building with keeping all the things in kitchen keep it unfitted and not fixed all lying around in my kitchen keep it danger

Many thanks to Gillian Inglis, sales executive at Hamilton Heights. After spending a day looking at lots of new build show homes, her customer service really stood out from everywhere we visited. She was non judgmental, knowledgable, enthusiastic and very supportive.
Thank you Gillian, we appreciated your help!

We haven’t moved in to our house yet but so far we have had the most amazing experience all thanks to Gillian and Russell. They have gone above and beyond to ensure we are kept up to date with every aspect of our house build. They are always so helpful and quick to respond to any queries and really do go that extra mile for us. We are so grateful for the excellent service we have received so far and can’t wait to move in to our new home.

Excellent service. Houses are beautiful. Very helpful and pleasant staff.

We have recently received the keys for our new home in Hamilton from our very first visit to the Showhouse Gillian has made the whole stressful experience as unstressful as it could be always returning calls and emails even when it was her days off always greeted with a genuine smile and caring persona, Russell the Site Manger from our first meeting has been amazing also from our first meeting he instantly gave us his mobile number and insured us that he is fully contactable if any issue's arise and to his credit he has been, overall a great buying experience would highly recommend Robertson Homes and Gillian at Hamilton Heights but you will need to be quick there is only a few plots left!!

We moved in to a Robertson Homes house before Christmas. The quality of workmanship and high level of personalised customer service that the team provide was second to none and really provided a smooth process taking away the stress of moving. From Diane in Sales, Graham the site manager, Stuart our point of contact from moving in to Joe who works on the site and every workman we have come into contact - they have all been extremely professional, welcoming and going out of their way to help in a very personalised way.

We are delighted with our new home and would not hesitate to recommend Robertson Homes to anyone looking to buy a new home! Exceptional service throughout! Thank you so much

From the embryonic stages of development until 6 months of living in our home Robertsons have been exceptional. Taking the time to listen to our design thoughts, assisting with advice on relocating, arranging snags to be fixed…the service has been second to none. The staff couldn’t do enough for us and are very willing to help. A fantastic team, especially Diane in the sales office and Stewart the site manager.

I recently purchased a new house from Robertson Homes, and I wanted to share my experience, which was overall very positive.
Initial Negotiation with the Price: The initial negotiation process was smooth and transparent. The seller was open to discussions, and we were able to agree on a fair price after a few rounds of negotiation. The sales manager played a crucial role in facilitating these discussions and ensuring we were satisfied with the final price.
What We Are Getting: The Sales Manager and Site Manager ensured we fully understand what we are purchasing by providing detailed information about the house. The quality of the construction and the materials used is impressive.
Purchase Process: The purchase process was straightforward and well-organised. The Sales manager provided clear instructions and was always available to answer our questions. The paperwork was handled efficiently, and we were kept informed at every step. The mortgage approval process was also smooth, thanks to the support from our lender.
House Demo: Before finalising the purchase, we were given a detailed demo of the house. The Site manager walked us through each room, explaining the features and answering our questions. This demo was very helpful in understanding the functionality of the home systems and the appliances included in the house.

Handover Process: The handover process was seamless. On the day of the handover, we were given a thorough orientation of the house, including instructions on how to use the various systems and appliances. The Site Manager also provided us with a comprehensive manual and contact information for any future support. We appreciated the attention to detail and the effort to ensure we were comfortable in our new home.

There were very few snags/ fewer than expected after the move and the snags were resolved very quickly.
Overall, we are extremely satisfied with our new house and the entire purchase experience. The professionalism and support from the Sales manager, Site manager and the builder made the process stress-free and enjoyable. We are excited to start this new chapter in our beautiful new home.
A heartfelt thank you to the Sales and Site Manager at Bowes Manor! 😊

Excellent experience from start to finish Diane in sales was an integral part of the purchase process. She always greeted us with a smile and had an encyclopaedic knowledge of the product. She helped us with all of the difficult decisions and was incredibly supportive and patient throughout the process. We genuinely believe that Diane makes Robertson stand out from the competition. Graham, the site project manager, assisted by Stuart could not have been more helpful, nothing was too much trouble. Both were so pleasant to deal with and also very professional as were their team of tradesmen. All of them were exceptionally friendly and courteous and always resolved any issues very satisfactorily. Finally, no review would be complete without mentioning Joe, who manages the comings and goings on site, always with a hearty laugh and a friendly smile, and for whom nothing is too much trouble if you need a hand.

HAMILTON HEIGHTS.

It's not often that I take time to write reviews on Trust Pilot, however, credit must be given when credit is due.

This is our second time buying a new build home where the first time I had terrible issues. The site manager did not make the slightest effort to be contacted, nor help with snagging issues, however, after our continual emails and photographic evidence, things that could not be ignored any longer were attended to. I only mention this because it was my first experience of dealing with a national house builder and it was not pleasant. But this time, we can tell it’s going to be a different experience.

To start, I must say thanks to our Sales Executive Gillian Inglis, who made us feel welcome and at ease from the moment we walked through the door and has assisted us every step of the way taking the pressure from us and helping us make the decision to buy the Lawrie Grand. My wife was instantly sold and she wanted the house but I am not the easiest person to convince when it comes to buying and Gillian picked up on this and called one of the site managers to show us the property in its build stage and it was this reason that made me make the decision to go ahead with the purchase. I don't recall the first site managers name, but he was a massive help.

We were late buyers and by the time we purchased Gillian had to move to choosing some of the interior and so far, this has worked for us.

On our second visit to speak with Gillian, she introduced us to a man who is a total credit to Robertson Homes! Russel Gibb who is our site manager came into the show house, took his mucky boots and coat off and sat with us at the table and gave us a full & detailed step by step talk about the property.

Russell basically presented a full & detailed presentation of the house where he resold it and made us even more keener to move in.

Russell showed us a picture presentation pack with examples of Robertson's work of the walls, roof and went into the smallest details on the insulation, the way that the interior etc is built and explained that Robertson Homes assemble their own structures, in my opinion, he went above and beyond and when he was speaking, he was very passionate about the company and you could tell he really loves what he does.

We never actually needed any more reassurance, but at the end of our talk with Russell, he gave us his mobile number and said, if you have any questions, or want to know anything about the house, give me a call anytime. In my last experience, you had to go through the sales office to speak to a site manager and none never seemed to be there when needed, let alone get a direct contact number for one of them.

One last thing that I must mention is Russell's dedication to the company and its customers. Before he stopped for his time off at Christmas, I had asked if we could view the house again to get a final look before the final interior was started, which he explained that he couldn't do at this stage.

I had explained that my in-laws were coming over from the middle east and they would like to have a look around. On Friday the 27th, Russell got in touch during his family time off and said I will come down to the site today if you can make it and let you look around. Now Russell is not local to Hamilton and it took him over 1 hour to travel down to meet us and we were driven through the site in his own car and taken to the house and shown around, where once again he explained in detail the amount of workmanship going into a Robertson Homes property. We spent around 90 minutes and this made my wife's day.

As I stated at the start of my review, Russell is a credit to this company and if any of the Directors manage to read this review, I hope that you know how much of an asset he is to your business.

So far we have had had a fantastic experience from all at Robertson Homes. We are very impressed.

Ok…so after reading a lot of reviews and seeing signs in the windows of many residence on the development saying “Robertson’s fix our Homes” we were put off buying. We looked all around the North East and nothing ticked as many boxes as the Robertson’s Homes on Wynyard. We actually went to pay a deposit to both Story Homes and Bellway but neither had the wow factor or actually asked for the business. So, 9 months down the line we called back into the Robertson’s Homes sales office and spoke to Dawn. To my surprise, she remembered us, even down to the fine detail of our jobs and how many children we had. That was it, customer service at its finest, and a house that ticked 95% of the boxes!

Within 5 weeks to the day, Dawn had helped, find a mortgage, part ex our house and we moved in.

If it wasn’t for Dawn’s professionalism, determination and product knowledge, we would not be in here now. She is a true ambassador to the business who believes in the product she is selling.

As for the snagging list, it was next to none. The little things I’ve had, they have jumped on to sort out. Yes, there are small snags like the odd bit of paint work that could be better etc but we’re all human and don’t get it right 100% of the time. Nothing that can’t be put right with a touch up pot.

So far, everyone at Robertson’s could not have been more helpful, even down to the folk lift driver.

Both site managers Mike and Dave have been excellent in getting things sorted. I honesty could not ask for more. They even took all our cardboard and rubbish away after unpacking boxes.

Our experience so far has been second to none. So happy we ignored the noise and took the plunge.

Spectacular service - thanks guys 😁