Accessing cruise information to book and the actual booking was very easy. Everything was presented in an easy, understandable way. We had no hiccups or anything that was concerning. Plus, the deals... See more
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Review summary
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Francine went above and beyond to make things right with my issues and concerns. To be honest I didn’t think there was going to be resolution but Francine is a superstar employee. They took time to he... See more
Miles was our concierge and he was amazing! Help with all the details. He was kind patient and curious even outgoing. It was a pleasure working with him as he made everything seamless for us. Thank... See more
Francine was able to get me the best deals for adding a second cabin and adding 2 additional passengers. She is extremely polite and truly listened to what my needs were.
Company details
Written by the company
At Cruisebound, we are passionate about making cruising easy and accessible for everyone. We offer a seamless online experience that allows travelers to find and compare cruises from every major cruise line. Whether you're planning a family vacation, a romantic getaway, or a solo adventure, Cruisebound provides all the options you need to tailor your perfect cruise experience. Comprehensive Selection: We feature a vast array of cruises from all the top cruise lines. Whether you want to explore the icy beauty of Alaska, bask in the Caribbean sun, or sail through the Mediterranean, our platform makes it easy to find cruises that match your schedule, budget, and style. User-Friendly Experience: Booking your next cruise vacation should be straightforward and fun. With Cruisebound, you can compare prices, itineraries, and amenities from the comfort of your home, without any added fees. Our intuitive website ensures that planning your cruise is as enjoyable as the cruise itself. Expert Guidance: Our team of cruise experts is always here to help. We understand that every traveler has unique needs and preferences, so we offer personalized support via phone, email, and live chat. Whether you need advice on choosing the right cabin or have questions about shore excursions, we're here to ensure your cruise experience is smooth and satisfying. Cruisebound Rewards: Our loyalty program rewards you every time you book. Earn onboard credits that you can spend on special meals, spa treatments, or shore excursions. The more you cruise with us, the more you earn! Commitment to Satisfaction: At Cruisebound, your vacation satisfaction is our top priority. We strive to provide not only the best prices but also the best service. We are always adapting and evolving to meet and exceed our customers' expectations. With our vast selection, user-friendly platform, expert advice, rewarding loyalty program, and dedicated customer service, your perfect cruise vacation is just a few clicks away. Experience the joy of cruising with Cruisebound, where your next adventure awaits!
Contact info
228 Park Ave S, 10003, New York, United States
- 1-844-4597245
- contactus@cruisebound.com
- cruisebound.com
Find the best deals on Cruisebound
4.6
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Everything was great about the call.
September 16, 2026
After my first review of my experience…
After my first review of my experience was negative, I want change that to a 5 Star review . After further investigation, it was determined that the fault was not Cruisebound. Their agent reached out to me and assisted me in resolving the issue.
September 15, 2026
Unprompted review
Customer service is understanding of…
Customer service is understanding of situation and tries anything to get situation resolved.
September 11, 2026
Courteously and knowledge
I feel that customers should know everything there to know about their booking for prices changes and the different prices between the travel agency and the actual booking
September 11, 2026
Your made a nightmare for me with my…
Your made a nightmare for me with my cruises book
September 3, 2026
Reply from Cruisebound
Hello,
We're so sorry for confusion around your booking, and the worry this caused.
The good news is that your reservation is active and confirmed. Our team has since spoken with you to confirm that, walk through the refund on the duplicate that was cancelled, and get both your Cruisebound and cruise line confirmations into your hands, along with help getting into your cruise line account.
We hope you have a wonderful sailing, and if anything at all comes up between now and then, we're here at contactus@cruisebound.com.
Sincerely,
Cruisebound
If I could give negative stars
If I could give negative stars, I absolutely would. My experience with CruiseBound has been extremely disappointing from start to finish.
Customer service is incredibly difficult to reach. I spent over an hour on hold, only to be directed to request a callback by text. Even after doing that, it took hours for someone to return my call.
More concerning was the information I received from CruiseBound regarding my transaction. I was told that they had contacted the cruise line directly by phone and were informed that the transaction I requested could not be completed. However, when I contacted the cruise line myself, I was told something entirely different. The cruise line specifically told me that CruiseBound needed to call them directly and that the request could be handled.
I even provided CruiseBound with the direct extension for the cruise line representatives I had spoken with, yet the issue was still not properly addressed.
Based on my experience, I have lost confidence in CruiseBound and will not use their service again. I cruise at least once a year, and going forward I will book and handle my reservations directly with the cruise line.
I would strongly recommend that others consider doing the same. The convenience of using a third-party booking service is not worth it when getting assistance becomes this difficult.
September 7, 2026
Unprompted review
Reply from Cruisebound
Hi Larry,
Thank you for the feedback, and we're sorry this was so difficult. You shouldn't have had to wait on hold and then wait again for a callback, and we've addressed it with the team.
On your payment request, our team did contact the cruise line directly on your behalf and was told the change could not be processed because the booking was paid in full and past final payment. We understand you were given a different answer when you called them yourself, so our offer to set up a joint call with the cruise line still stands.
Please reach out to us at support@cruisebound.com and we'll get that scheduled.
Sincerely,
Cruisebound
Efficient!
Efficient, fair price, answered all my questions! Great experience overall!
September 4, 2026
The representative handles my inquiries…
The representative handles my inquiries and request patiently and he is competent and knowledgeable of what he is doing . He is very courteous and he is articulate and concise. You are blessed to have employees like him
September 5, 2026
Great place to book your cruise
Great place to book your cruise. Customer service is superb!
October 11, 2025
Francine helped me and was kind and…
Francine helped me and was kind and patient. Thank you for your professionalism.
September 1, 2026
Alfredo was amazing and dealt with a…
Alfredo was amazing and dealt with a lot of issues that came along with booking my cruise. I appreciate his attentiveness and willing to advocate for me. This is our first time going on a cruise, and although the booking was rough and first, Alfredo made it work out. I appreciate hi
August 31, 2026
Julio who assisted me and my friend a…
Julio who assisted me and my friend a day before a cruise was amazing. He really spent time to make sure my issues with regards to extra charge on my cruise will be resolved. He is an exemptional employee, honest and knew what he was doing.
VEry disappointed with cruise bound because they just text us about our account today one day before our cruise . My stress level was so high because the text stated " we will cancel your cruise if you do not pay the balance on your account". How do you expect me to react and to find out it was an error on your part. you need to improve on this....and make sure to communicate with your customer not the day before the travel but give us enough time to handle any issues like this.
Thank you so much Julio, my friend and myself I very much thankful that you handle our issues well. Appreciate you!
August 28, 2026
Kind Polite Very Helpful And Patient
I want to recognize Jorge. He called me and I was at work and I asked him if he could send me a email he sent me a text message and stayed up to date with me about my upgrade on my room. He called me and helped me purchase my upgrade and answered all my questions. He was very nice and polite. Glad he was the one to help me. Thank you for being so sweet and kind.
August 27, 2026
Your rep Francine was awesome very…
Your rep Francine was awesome very helpful she got the job done
August 21, 2026
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