From my initial enquiry to the booking process Mike was great and extremely knowledgeable and helpful. Nothing was too much trouble even when I kept changing my mind and adding bits on! Such a refr... See more
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I called as already good reviews on line. Was originally just an enquiry re Mexico cruise next month but i was lucky enough to speak to Debbie, she was so knowledgeable, so kind and helpfull that i b... See more
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of... See more
Company replied
Very friendly courteous knowledgeable staff made our booking experience easy. Chris answered our questions, found out further information and contacting us back promptly. The booking process was easy... See more
Company details
Written by the company
Founded over 50 years ago, CruiseKings is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Contact info
6 & 8 Forbes Drive , KA8 9FG, Ayr, United Kingdom
- 0800 197 8050
- enquiry@cruisekings.co.uk
- cruisekings.co.uk
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Booked our honeymoon today
Booked our honeymoon today with fantastic help from Katie over the phone..
Initial quote put together really quick and once approved the process was really easy!!
Great service and communication throughout...
July 26, 2026
Unprompted review
Reply from CruiseKings
Dear Mr Griffiths,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that Katie made arranging your honeymoon such a smooth and enjoyable experience. From preparing your initial quote so quickly to guiding you through the booking, it’s wonderful to know that her communication and attention made everything feel effortless.
We’re thrilled to have been part of such a special occasion and wish you both a truly magical honeymoon. We look forward to assisting you again when it’s time to plan your next adventure!
Kind regards,
Melissa Gambles
CruiseKings
Just booked a cruise for next year with…
Just booked a cruise for next year with Mike, he made it so easy to book . Thank you Mike for looking after us.much appreciated.
July 26, 2026
Unprompted review
Reply from CruiseKings
Thank you for taking the time to share your feedback with us. We’re so pleased to hear that Mike made booking your cruise such an easy and straightforward experience. It’s lovely to know that you felt well looked after and supported throughout the process.
We really appreciate your kind words and are sure Mike will be pleased to know how much his assistance was valued. We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Debbie gave excellent service
Debbie gave excellent service, was highly knowledgeable and dotted every I and crossed every t
July 25, 2026
Unprompted review
Reply from CruiseKings
Dear Mr Griffiths,
Thank you for your lovely review. It’s fantastic to hear that Debbie provided such a high level of service and that her knowledge and meticulous attention to detail made such a positive impression.
Getting every aspect of a booking right is so important, and we’re pleased that Debbie gave you confidence that everything had been carefully taken care of. We hope you have a wonderful cruise with plenty of wonderful memories to come!
Kind regards,
Melissa Gambles
CruiseKings
Katie was friendly
Katie was friendly, helpful, knowledgable about the destination, all the information required about the cruise/holiday were fully explained, and any questions were dealt with promptly
July 25, 2026
Unprompted review
Reply from CruiseKings
Thank you for your fantastic feedback. It’s lovely to know that Katie’s knowledge of the destination and helpful approach gave you confidence throughout the booking process. Her attention to detail and prompt responses ensured that everything was clearly explained, leaving you with a good understanding of your cruise and holiday arrangements.
We’re very pleased you had such a positive experience and hope your upcoming holiday is everything you’re looking forward to!
Kind regards,
Melissa Gambles
CruiseKings
Great customer service
Great customer service. Harris was so helpful answering all my questions and very friendly.
July 24, 2026
Unprompted review
Reply from CruiseKings
Thank you for your lovely feedback. It’s great to hear that Harris was able to answer all your questions and made you feel so well supported throughout your enquiry. His friendly and approachable manner is a real asset to our team.
We’ll be sure to share your kind comments with Harris and hope you have a fantastic cruise when the time comes!
Kind regards,
Melissa Gambles
CruiseKings
Cruise Kings are amazing
Lisa at Cruise Kings was amazing, great customer service from our initial inquiry through to booking, with no pressure. She answered all our questions and was very knowledgeable and provided a lot of support and handy tips. She even got us a fantastic deal within our budget and meeting all our needs. Definitely recommend and we will be booking again.
July 1, 2026
Reply from CruiseKings
Dear Mrs James,
Thank you for your wonderful review. We’re thrilled to hear that Lisa made your journey from enquiry to booking such a positive experience. Her expertise, thoughtful advice and willingness to answer all your questions clearly gave you the confidence to make the right choice.
It’s particularly pleasing to know she found a package that matched your needs while keeping within your budget. We really appreciate your recommendation and look forward to welcoming you back when you’re ready to arrange your next cruise.
Kind regards,
Melissa Gambles
CruiseKings
My eciting upcoming cruise::)
Jane was my operator she is fantastic helpfull experiemced and explains everythung so well .my booking was for a cruise and i cant wait to go on it.thank you jane ,will call up when i get back snd book my next one::)deborsh cork ireland::)
July 8, 2026
Reply from CruiseKings
Thank you for your fantastic feedback. It’s wonderful to hear that Jane made such a positive impression with her experience, helpfulness and clear guidance throughout your booking.
We’re delighted that she helped make the process so straightforward and that you’re now looking forward to your cruise. We’ll be sure to share your kind words with Jane, and we’ll look forward to hearing from you when you’re ready to plan your next adventure. Have a fantastic time!
Kind regards,
Melissa Gambles
CruiseKings
Really helpful customer service agent
Really helpful customer service agent. Provided me a much better deal than booking direct with extra add ons where feasible, would highly recommend them.
July 6, 2026
Reply from CruiseKings
Thank you for sharing your positive experience. We’re pleased to hear that our team was able to secure a better-value package for you, including additional benefits where possible, and make the booking process worthwhile.
Providing knowledgeable advice and finding the best available options for our customers is something we take great pride in. We really appreciate your recommendation and hope you have a fantastic cruise!
Kind regards,
Melissa Gambles
CruiseKings
Ever Helpful
Once again Sharon proved to be as friendly, and helpful as in the past....Thank you
July 17, 2026
Unprompted review
Reply from CruiseKings
Dear Mr Rosedale,
Thank you for your continued support and for taking the time to leave such lovely feedback. It’s wonderful to hear that Sharon has once again provided the friendly and helpful service you’ve come to expect.
We greatly appreciate you returning to us for your cruise plans and sharing your kind words. We’ll be sure to pass your thanks on to Sharon, and look forward to assisting you again in the future.
Kind regards,
Melissa Gambles
CruiseKings
Debbie South was fabulous
Debbie South was fabulous. Very friendly, very helpful. And helped us with the best deal for our holiday. Would definitely recommend Cruise Kings.
June 2, 2026
Unprompted review
Reply from CruiseKings
Thank you for your kind review. It’s wonderful to hear that Debbie provided such friendly and helpful service and took the time to find the right deal for your holiday. We’re pleased that she made the booking experience such a positive one.
We really appreciate your recommendation and will be sure to share your lovely comments with Debbie. We hope you have a fantastic holiday and a memorable cruise!
Kind regards,
Melissa Gambles
CruiseKings
Michelle Clarke takes the stress out of…
Michelle Clarke takes the stress out of booking. She’s so helpful and explains the process ensuring you’re happy with everything.
Any questions I’ve had it’s just a quick email and I get the answers.
🌸🌸🌸🌸🌸
July 1, 2026
Reply from CruiseKings
Dear Mrs Smith,
Thank you for your lovely feedback. It’s great to hear that Michelle made the booking process so easy and stress-free, while taking the time to explain everything clearly and ensure you were happy with the arrangements.
Knowing that you can simply get in touch with any questions and receive a prompt, helpful response is exactly the level of service we aim to provide. We’ll be sure to pass your kind words on to Michelle, and wish you a fantastic cruise and a wonderful holiday!
Kind regards,
Melissa Gambles
CruiseKings
Third cruise I’ve booked with…
Third cruise I’ve booked with CruiseKings, they are all very knowledgeable and always willing to look at alternatives.
July 11, 2026
Reply from CruiseKings
Thank you for returning to CruiseKings for your third cruise booking. We truly value your continued confidence in our team. It’s great to know that our advisors have consistently provided knowledgeable guidance while being willing to explore different alternatives to suit your needs. We hope your latest cruise is a fantastic one and look forward to helping you plan the next!
Kind regards,
Melisssa Gambles
CruiseKings
A great experience
Jo made the whole process from start to finish so easy and was so patient it was a pleasure to talk to her.Never felt I was being sold to just a friend helping me make the right decision.One of many cruises we hope to be booking with Jo and the Team
June 19, 2026
Reply from CruiseKings
Dear Mr Lister,
Thank you for such a wonderful review. It’s fantastic to know that Jo made the entire process feel easy and relaxed, taking the time to understand what was right for you without ever making you feel under pressure. That friendly, honest approach is exactly what we want our customers to experience. We’ll be sure to share your lovely comments with Jo, and we look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Norwegian Cruise
Excellent knowledge and service from consultant Kevin. Secured us the final cabin on the ship!
July 7, 2026
Reply from CruiseKings
Thank you for your fantastic feedback. Kevin will be thrilled to know that his knowledge and expertise helped secure the final cabin on the ship for you. It sounds like he worked quickly and effectively to make sure you didn’t miss out. We’ll be sure to pass your kind comments on to Kevin, and we hope you have an unforgettable cruise!
Kind regards,
Melissa Gambles
CruiseKings
My first booking with CruiseKings
My first booking with CruiseKings, Debbie South was excellent, when I wanted to change Hotels from original quote, she soon found me replacements. I selected cabin I wanted, this was provided with no fuss. Flights & all transfers provided to compliment cruise. She provided a helpful approach to make sure everything was to my booked to my requirements. My cousin had booked with Debbie the day before, so is highly recommended. Thank you Debbie for you hard work .
July 19, 2026
Unprompted review
Reply from CruiseKings
Dear Mr Wicks,
Thank you for taking the time to share such detailed feedback, and welcome to CruiseKings! We’re delighted to hear that Debbie made your first booking with us such a smooth and enjoyable experience. It’s wonderful that she was able to accommodate your hotel changes, secure the cabin you wanted, and arrange the flights and transfers to complement your cruise. Debbie’s attention to your individual requirements clearly made a difference, and we’ll be sure to pass on your appreciation for all her hard work. We hope you have a fantastic holiday and look forward to assisting you again in the future.
Kind regards,
Melissa Gambles
CruiseKings
CruiseKings are a fantastic company
CruiseKings are a fantastic company , I use them for every cruise.Nicola Boyd is one of the most amazing staff members I have encountered, nothing is too much trouble.Nicola is outstanding,a credit to CruiseKings.
July 10, 2026
Reply from CruiseKings
Dear Mr Coombs,
Thank you for such exceptional feedback and for your continued loyalty to CruiseKings. We’re delighted to hear that you choose us for every cruise and that Nicola has consistently provided such an outstanding level of service. Her dedication and willingness to go the extra mile are qualities we greatly value, and it’s wonderful to know they have made such a strong impression. We’ll be sure to share your recognition with Nicola, and we look forward to helping you plan many more cruises.
Kind regards,
Melissa Gambles
CruiseKings
Polite and friendly
Polite and friendly, very interested in what I was looking for, made the whole process very easy.
June 20, 2026
Unprompted review
Reply from CruiseKings
Thank you for sharing your feedback with us. We’re pleased to hear that you received friendly and attentive service and that your requirements were listened to carefully. Making the booking process straightforward and enjoyable is something we strive for, so it’s great to know this was your experience. We hope you have a fantastic cruise and look forward to assisting you again soon.
Kind regards,
Melissa Gambles
CruiseKings
Kerri was amazing made my booking a…
Kerri was amazing made my booking a great experience. We booked with you before and it was brilliant everything done for us.
July 10, 2026
Reply from CruiseKings
Dear Mrs Williams,
Thank you for your wonderful feedback and for choosing CruiseKings again. We’re delighted to hear that Kerri made your booking such a positive experience and that, once again, our service met your expectations. It’s particularly rewarding to know that you value having everything taken care of for you. We truly appreciate your continued custom and look forward to serving you again soon.
Kind regards,
Melissa Gambles
CruiseKings
What a lovely friendly guy Harris is
What a lovely friendly guy Harris is! He made booking our cruise to Japan very straightforward, which we appreciated, and also he listened to any concerns that we may have had too.
He gave us advice and helped us decide, with prompt replies, and an itinary sent over almost after speaking to us! Impressive!
We will book again x
July 18, 2026
Unprompted review
Reply from CruiseKings
Thank you for your fantastic feedback. We’re so pleased to hear that Harris made planning your Japan cruise such a positive experience. His friendly approach, prompt communication and willingness to listen to your concerns clearly helped you feel confident in making your decision. It’s great to know the itinerary was prepared so quickly, and we’re delighted to hear you’ll be booking with us again. We’ll be sure to pass your kind words on to Harris.
Kind regards,
Melissa Gambles
CruiseKings
Cruisekings all the way!!
Harris brown...he's brilliant what he doesn't know about travel isn't worth knowing, he goes that extra mile to get you exactly what you want..
I've booked cruise after cruise with Harris at cruisekings and never been disappointed I've even recommended friends to cruisekings and they have said how well they look after you..5*****
July 18, 2026
Unprompted review
Reply from CruiseKings
Thank you for such fantastic feedback and for your continued loyalty to CruiseKings. It’s wonderful to hear that Harris consistently goes the extra mile to ensure your holidays are exactly what you’re looking for. We’re particularly grateful that you’ve recommended us to friends and that they have also received the level of care you expect. We’ll be delighted to share your recognition with Harris, and we look forward to making your next experience with us just as positive.
Kind regards,
Melissa Gambles
CruiseKings
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