We have used The Cruise Line for all our cruises! Found immensely helpful in every aspect, especially as old now. Paul Andrews, is a 5 *. consultant , very efficient guiding us through each ste... See more
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Review summary
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Reviews shaping this summary
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had... See more
Company replied
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/tra... See more
Company replied
We have dealt with The Cruise Line for over 12 years and have found the staff very knowledgeable and helpful.Paul Andrews recently reorganised a Regent Seven Seas booking for us as our circumstances h... See more
Company details
Written by the company
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Contact info
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, United Kingdom
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
Great service and best price I could…
Great service and best price I could find for the particular cruise
October 16, 2025
Professional, friendly and helpful
Jess dealt with my inquiry
She was very professional, friendly and helpful.
She found a cruise which suited my needs and had an answer to all my questions.
October 10, 2025
Helpfulness
Our holiday advisor was excellent
His help in securing our cruise and an excellent prices
Paul
October 9, 2025
Excellent customer service
We are very happy with the service from Lynne. Very helpful and informative during our cruise search and subsequent booking process. Thank you.
October 6, 2025
Unprompted review
The experience from Jess has been…
The experience from Jess has been great. Communication on the cruise options were clear and so was the link for the payment. So far so good!
September 30, 2025
Nothing was too much trouble great service
Nothing was too much trouble with all the questions I asked and Lynne had all the answers. I always book my long-haul holidays with the Cruise Line
September 29, 2025
Unprompted review
Please with the advice
Lynne Burt helped me with my reservation and gave me good advice, which I was pleased with
October 1, 2025
Efficient and friendly
I spoke to a lady called Lynn Burt and she was lovely. A Very efficient lady who answered all my questions quickly. She contacted me when she said she would and gave me advice on the cruise I was taking.
September 26, 2025
Unprompted review
Amazing service from Jess!
Amazing service from Jess. We have just booked our 2027 Singapore to Mumbai cruise and found Jess to be extremely professional and knowledgable. Our queries were answered very promptly and within a few days we were all booked up! Can’t wait for our cruise!
September 22, 2025
Very good service and information from…
Very good service and information from Paul!
September 22, 2025
Paul is such a pleasure to speak to &…
Paul is such a pleasure to speak to & always pleasant and professional.
Always sorts things & gets back promptly.
Would recommend him to anyone.
September 18, 2025
Cruiseline are my go to agent…
Cruiseline are always my go to agent when booking a cruise. The staff are always helpful and knowledgeable and keen to get you the best deal with the cruise company. I like the way they call you after the cruise to ask how it was. I dealt with Ashley for the first time and he was cheerful, funny, friendly, chatty and helpful. A pleasure to speak to him.
September 18, 2025
Unprompted review
So helpful and informative!
Kirsty was attentive and listened to our requirements. She was knowledgeable and helpful as we explained what we hoped for in our cruise. We are delighted that she found just what we asked for! Thank you!
September 17, 2025
Louisa was so efficient and helpful
Louisa was so efficient and helpful. The booking was done very quickly.
September 11, 2025
The staff at The Cruise Line are all very professional …
The staff at The Cruise Line are all very professional, polite and excellent communicators. As a customer you are made to feel very special.
We have dealt with Paul Andrews for 10 years plus and his service has been fantastic.
September 11, 2025
Simply the best
Friendly, efficient and knowledgable service from a very reliable organisation which we have used for many years.
September 5, 2025
Lauren Bishop
Lauren Bishop, explained everything in detail and in a professional manner.
This made the booking process easy and it was a pleasure to book with Cunard.
She deserves credit for how she operates and makes it a very smooth process.
September 3, 2025
Unprompted review
Swift knowledgeable response to my…
Swift knowledgeable response to my enquiry which enabled a deal to be done on a winter cruise
September 3, 2025
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