Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
Company replied
My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Everything
May 20, 2025
Reply from Cruisetopic
Thank you so much for your feedback!
We’re glad you enjoyed everything and look forward to organising your next trip!
10/10
Staff on board excellent, everyone of them is so kind. Everything clean, good food, great experience.
May 16, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for the perfect 10/10 rating!
We’re delighted to hear that you enjoyed the overall experience. It means a lot to us to know your cruise was memorable.
We can’t wait to organise your next trip!
Everything is well done
May 19, 2025
Reply from Cruisetopic
Thank you for your kind feedback!
We’re glad to hear everything was well done and that you were satisfied with your experience. We can’t wait to organise your next trip!
Nice employee (Mohammed)
The service he provided was friendly and professional with me.
You are lucky to have an employee with these qualifications working for you.
May 17, 2025
Reply from Cruisetopic
Thank you so much for your kind words and for recognising Mohammed’s excellent service!
We completely agree — his friendly and professional approach makes him a valued part of our team. We're truly lucky to have him, and we're glad his support made your experience a positive one.
We can’t wait to organise your next trip!
Yes I like the way for Mohammed
Yes I like the way for Mohammed
He is very good and he is reply to any questions I have asked him in any time .
May 13, 2025
Reply from Cruisetopic
Thank you so much for your wonderful feedback!
We're truly glad to hear that you had such a positive experience with Mohammed. His dedication, responsiveness, and professionalism are qualities we’re very proud of, and we’re happy to know he was able to support you at every step.
We can’t wait to organise your next trip!
Reply from Cruisetopic
Thank you so much for your kind feedback!
We’re delighted to hear everything went great and that you were happy with the communication throughout. It was a pleasure assisting you, and we can’t wait to organise your next trip!
As the previous experience I had with…
As the previous experience I had with MSC , the new one was a great one. The agent was patient whit my indecision and gave me only trustful instructions and information. Finally I have booked again for a new cruise whit 265 day earlier.
May 15, 2025
Reply from Cruisetopic
Thank you so much for your kind words! We're thrilled to hear that your recent experience lived up to your expectations and that our agent provided the support and clarity you needed throughout the process. Booking your next cruise 265 days in advance—what a wonderful way to keep the excitement going!
We can’t wait to organise your next trip and make it just as memorable. Until then, thank you for your continued trust!
Sells you one thing and then you receive a lower quality service - Basic Fraud Scheme to Sell, Sell, Sell (wolf of wall street style)
Not sure about anyone else but these guys sell you something and then actually give you the basic package which is not what they sold us or what we paid for - highly disappointed and if you do use them please make sure they give you all the information. It’s fraud in reality.
Also these cruises give you prices for everything (which are already 50% extra than on land but then charge 15% VAT and service charge which again is additional). Again this was badly explained as all the tips (service charge) were supposed to be included.
I have clear proof of what they sold and then what they gave us, there answer was well you signed the contract. Incredibly I signed the contract based on what they said and I read the T&Cs, I read a lot more than that and no where does it explain the packages and no where does it state don’t trust you travel agent , they will screw you out of 590€.
Finally When you try to call them they drop the line every time. This has been on going since early April. Then I was on the WhatsApp chat and I can only presume they realized their mistake, suddenly no one answered anymore. They basically ghosted me.
Perhaps no body works there or they just don’t care as it’s all commission oriented. Sell, Sell, Sell…
We booked the MSC EUROPA (May 7th-May 14th) which is a fabulous boat and the staff onboard are excellent but Cruise Topic for me are fraudsters only interested in their bottom line.
EDIT : After this review the sales agent called us back to tell us we should’ve done our research and not them.
Why go through a travel agency and have them be our agent if we had to do the work, not them and it was not for them to give us the options available upon knowing our expectations?
So instead they sold us the lowest package , but telling us we had unlimited everything and now expect us to pay a premium price to get what we asked for.
The attitude of the sales lady was rude, stubborn and not at all willing to come to a solution. Sorry to say but majorly disappointed with these guys. Oh and do your research and don’t rely on the agency - might as well go directly to MSC
Watch out for : Greta & Angela
May 7, 2025
Unprompted review
Reply from Cruisetopic
Dear Josephine,
We are truly sorry to hear that your experience did not meet your expectations. We understand how important it is — especially when it comes to a holiday — to feel fully confident in both the choice made and the service received.
Our team is always available to provide support and clarification at every stage of the booking process, particularly before confirmation, to help each customer carefully evaluate all available options and choose the solution best suited to their needs.
We regret if the information you received did not match your initial interpretation — each proposal is tailored, and we are always happy to answer any questions, including those regarding additional services such as onboard packages.
We remain fully available to review your case and speak with you directly. You can reach us by writing to customerservice@cruisetopic.net or sending us a message via WhatsApp. We are here to listen.
Kind regards,
The Cruisetopic Team
Up to now everything Ok
Up to now everything Ok, I am looking forward to this cruise trip.
April 29, 2025
Reply from Cruisetopic
Thank you for your feedback! We're so glad to hear that everything is going smoothly so far. We’re sure your upcoming cruise will be an unforgettable experience. If you need anything else before you set sail, feel free to reach out — we’re here to help! 🚢✨
Reply from Cruisetopic
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service. Our team always strives to provide well-organized and friendly support, and we’re happy it made a difference for you. We look forward to assisting you again in the future! 🌟
Reply from Cruisetopic
Thank you so much for your kind words!
We're truly happy to hear you appreciated the speed, clarity, and availability of our service. Being there for you at every step is what we strive for—and it’s a pleasure to know it made a difference.
We can’t wait to organize your next adventure! 🌍✨
VERY GOOD STAFF
THE STAFF IS VERY GOOD , AISELA IS THE BEST .
QUICK RESPONSE , GOOD SUGGESTIONS AND VERY HELPFULL WITH INFORMATION
April 23, 2025
Reply from Cruisetopic
Thank you so much for your amazing feedback!
We’re so happy to hear that you had such a positive experience with our team—and especially with Aisela! 💙
Providing quick, helpful, and personalized support is what we aim for, and it’s wonderful to know it made a difference.
We can’t wait to assist you again with your next adventure! 🌊🛳️
Emma is very helpful
Costumer care are very helpful and with prompt reply.
I highly recommend to cruise with Cruise Topic
April 14, 2025
Unprompted review
Reply from Cruisetopic
Thank you for your wonderful review, Kathleen!
We're so glad Emma and our team could provide the support you needed with quick and helpful responses. Your recommendation truly means a lot to us!
Here’s to many more unforgettable cruises together! ⚓🌟
Cruisetopic Please help
I have sent you my complaint and yet I get no reply. We should depart on MSC Europa on the 7th May 2025. I know nothing about our situation and getting nearly no feedback at all from your side. Quote number 60373.
PROBLEM SOLVED
Thanks for your professional approach and for solving my problem. Amazing staff, especially special thanks goes to Angela. I will be booking more cruises in the future.
April 14, 2025
Unprompted review
Great customer service
Great customer service! Our needs were met professionally and quickly.
Would reccomend!
March 20, 2025
Reply from Cruisetopic
Thank you so much for your feedback, Madalina! We're thrilled to hear that you had a great experience with us. We can't wait to help you plan your next adventure! ✨🌍
Reply from Cruisetopic
Thank you for your kind words, Madhu! We're glad you had a great experience and enjoyed your trip. Hope to see you on board again soon! 🚢😊
Reply from Cruisetopic
Hvala vam na sjajnoj recenziji! Drago nam je da ste imali tako pozitivno iskustvo i da je Violeta bila od pomoći. Ako imate bilo kakvih drugih pitanja ili potreba, uvijek smo tu za vas! 😊
During the reservation the cabin type…
During the reservation the cabin type was suite but after I made the payment and confirmed it changed to sea terrace! This is different a suite is different from sea terrace
March 8, 2025
Reply from Cruisetopic
Thank you for your feedback, Soliman. We completely understand your concern and appreciate the opportunity to clarify this matter.
The cabin you selected at the time of booking was categorized as a Sea Terrace by the cruise line and classified as a suite. Although the name may differ from traditional suites on other ships, the cruise line set its pricing and category as a suite.
We always strive for transparency and want to ensure you feel confident in your booking. If you have any further questions or concerns, please don’t hesitate to reach out. We're always here to assist you!
The Agent was very helpfull and good adviser and full of qualities.Without his help and kindness I would nota fullfil The trask of reservation
The Agent was very helpfull and attentiv a
March 8, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Zamfir! 😊 We're thrilled to hear that our agent was able to assist you and make your reservation process smooth and easy. We're always here to help and support you! Looking forward to assisting with your future travels! 🚢✨
Saved by Greta
I had to cancel my cruising trip for medical reasons, and it started a long process of trying to refund my money back.
I honestly think that without Greta (Head of Cruisetopic Customer Service) it would never be solved. We exchanged almost a 100 e-mails during a four-month period. She was always helpful, fast, kind and up-to-date with answers.
I think this is a real example of an excellent and professional employee.
Thank you very much and I`m looking forward to plan my future trip with CruiseTopic again. Best!
Dino Dabro
January 27, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much, Dino, for your kind words and for taking the time to share your experience! 😊 We are truly sorry that you had to cancel your trip, but we’re so happy that Greta was able to assist you every step of the way with professionalism and dedication. She is indeed an invaluable part of our team, and your recognition of her effort means a lot to us! 💙
We can’t wait to plan your next trip together and make your future cruise an unforgettable experience! 🚢✨
Wishing you all the best, and see you soon!🌍⚓
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