Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offer... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
Company replied
My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saved by Greta
I had to cancel my cruising trip for medical reasons, and it started a long process of trying to refund my money back.
I honestly think that without Greta (Head of Cruisetopic Customer Service) it would never be solved. We exchanged almost a 100 e-mails during a four-month period. She was always helpful, fast, kind and up-to-date with answers.
I think this is a real example of an excellent and professional employee.
Thank you very much and I`m looking forward to plan my future trip with CruiseTopic again. Best!
Dino Dabro
January 27, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much, Dino, for your kind words and for taking the time to share your experience! 😊 We are truly sorry that you had to cancel your trip, but we’re so happy that Greta was able to assist you every step of the way with professionalism and dedication. She is indeed an invaluable part of our team, and your recognition of her effort means a lot to us! 💙
We can’t wait to plan your next trip together and make your future cruise an unforgettable experience! 🚢✨
Wishing you all the best, and see you soon!🌍⚓
Reply from Cruisetopic
Thank you for your feedback, Gabriel! Your satisfaction is our priority. We look forward to planning your next cruise trip!
Great experience
Great experience, workers are extremely polite and helpful, our every need and problem was worked out quickly and effectively.
February 18, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Ljubica! 😊 We're thrilled to hear that you had a great experience and that our team could assist you promptly and effectively. We look forward to helping you plan your next adventure! 🚢✨
Reply from Cruisetopic
Thank you for your review Ivan! We're glad you enjoyed our service. We look forward to seeing you on boeard on your next adventure with Cruisetopic.
The best cruise agency
February 17, 2025
Reply from Cruisetopic
Thank you for your kind words Carmen! We're thrilled to be your go-to cruise agency and truly appreciate your trust. 🚢✨
We look forward to helping you plan your next adventure!
A Fantastic Booking Experience
What made your experience great? - Codrin!
What is this company doing well? - Having a great employee as Codrin!
I recently had the pleasure of working with Codrin from Cruisetopic, to reserve a cruise for myself and my friends, and I couldn’t be more impressed with the experience. Codrin was incredibly fast, capable, and patient throughout the entire process. I had a lot of questions, but he answered each one promptly and thoroughly, ensuring I had all the information I needed to make the best decisions.
The entire booking process was incredibly smooth and fast. I highly recommend Codrin and Cruisetopic to anyone looking to book a cruise — top-notch service from start to finish!
February 19, 2025
Reply from Cruisetopic
Thank you so much for your wonderful review Simona! 😊 We’re so happy to hear that Codrin made your booking experience smooth and enjoyable. He truly strives to provide the best service, and your feedback means a lot to us. We look forward to assisting you and your friends again in the future! 🚢✨
More than five starts
More than five starts
Thanks alot...
Donatella, Rita & Eszter.
Really all of you are very helpful, keen punctul, professional, and so kind
You are so super and great
My realy great plausear and Thanks
February 20, 2025
Reply from Cruisetopic
Thank you so much for your amazing review! 😊 We're delighted to hear that Donatella, Rita, and Eszter made your experience so special with their professionalism, kindness, and dedication. Your feedback truly warms our hearts! We look forward to planning your next cruise trip. 🚢✨
Reply from Cruisetopic
Thank you for your feedback, Munira! We're glad to hear that communication has been smooth, and we’ll make sure it continues that way.✨
Feel free to reach out anytime!
Very professional staff!
February 4, 2025
Reply from Cruisetopic
Thank you for your kind words! We're thrilled that you had a positive experience with our professional team. We can't wait to organize your next trip! 🌊🤗✨
They were great from first touch!
They were great from first touch. This is our secound booking with them. They were patient with us, helpfull, kind and trusty.
They make us several offers depending on our budget and dates.
So all the praises for miss Tea from Cruisetopic.
February 6, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Leo! We’re thrilled to hear that your second booking with us was just as positive as the first. Tea and the team are always happy to help and make sure you get the best options within your budget and dates. We can’t wait to organize your next trip! 🌊🤗
Donatella was helpful in choosing the…
Donatella was helpful in choosing the best destination, and was very kind to me.
So excited to try the cruise in October.
January 20, 2025
Reply from Cruisetopic
Thank you for your kind words, Hanan! We're so happy Donatella was able to help you choose the perfect destination and provide you with such great service. We’re excited for you to experience the cruise in October and can’t wait to organize your future cruises! 🌊🤗
Great agent…
We were lucky to come across your agent who was patient, understanding, willing to help every step of the way, and even available for our questions outside of business hours. We couldn't have asked for better agent.
January 28, 2025
Reply from Cruisetopic
Thank you so much for your kind words, Miki! We're thrilled that your agent was able to assist you every step of the way with patience, understanding, and dedication. We're always here to help, even beyond business hours! We look forward to organizing many more amazing trips for you in the future! 🌊✨🤗
a company with well-trained and…a company with well-trained and efficient people.
a company with well-trained and efficient people.
January 28, 2025
Reply from Cruisetopic
Thank you for your feedback, Emil! We're so glad to hear that you found our team well-trained and efficient. We look forward to helping you plan your next trip with the same level of dedication and care! ✨🤗
Very knowledgeable and have attended to…
Very knowledgeable and have attended to all my requirements and needs.
January 23, 2025
Reply from Cruisetopic
Thank you for your feedback, Mohamed! We are happy that everything lived up to your expectations. We look forward to planning your next cruise 😊
Reply from Cruisetopic
Thank you for your feedback, Andreea! Looking forward to planning your next cruise adventure 🤗
Tea is the best
January 21, 2025
Unprompted review
Reply from Cruisetopic
Thank you for your feedback Ana! We look forward to planning your next cruise trip 😊
The team provided me suitable options…
The team provided me suitable options that fit for me and they were very cooperative
January 20, 2025
Reply from Cruisetopic
So nice to read your feedback, Mazin! Your satisfaction is our priority. See you on your next cruise with special offers for our most loyal customers!
Violeta was prompt and very helpful!
January 18, 2025
Reply from Cruisetopic
Thank you for your feedback, Paula! We’re glad to hear that Violeta was prompt and very helpful. We look forward to organizing your next adventure! 🤗🌊
Msc Seascape
I want to thank to miss Tea. everything was great from the first to the last thing. top organization. thank you for everything.
Karlo
January 18, 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for your kind words, Karlo! We're thrilled that everything went smoothly from start to finish, and we’re happy to hear that Tea made your experience so enjoyable. We can’t wait to organize your next adventure! 🤗🌊✨
5 star service
Tea, our cruise advisor is very friendly and competent.
The booking was very easy and information were given per whats app what made our conversations very pleasant. Thank you Tea !
January 17, 2025
Reply from Cruisetopic
Thank you for your kind feedback, Petra! We're so glad to hear that your experience with us was smooth and enjoyable. We’re excited to help you with your future cruise plans! 😊🚢
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