I've been with Crunch nearly 3 years now and nearly left twice. However, there seems to have been a bit of a turnaround lately with a more personal service. I can jump on a screenshare with my account... See more
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Review summary
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What people talk about most
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Zoe Childs has done an outstanding job assisting us with our VAT returns and ensuring our VAT compliance. Today, we were informed by HMRC that all of the VAT returns they reviewed have been approved d... See more
Company replied
Crunch Accounting have been really solid for me. Communication has been quick, and they’ve been clear about what they need and when. Glenn Cobb in particular has been excellent - proactive with advice... See more
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I've used Crunch for several years now and honestly can't fault them. They've always been really helpful and professional. Glenn sorted out my self-assessment for me recently - got it done quickly and... See more
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Company details
- Accounting Firm
- Accountant
- Accounting Software Company
- Tax Advisor
- Tax Preparation
- Tax Preparation Software
About Crunch Accounting
Written by the company
Running your business is hard enough.
Your accounting shouldn't be.
Crunch eliminates the stress, saving you valuable time and money with simple, online accounting tailored for contractors, freelancers, sole traders, limited companies, and small businesses.
Why do over 10,500 clients trust Crunch?
- Built around you: We offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you.
- End-to-end service: We handle the heavy lifting, including tax reporting, self assessments, payroll, expenses, bookkeeping and much, much more.
- Real humans: We’re not just a software platform. You get unlimited, on-demand support from our chartered certified accountants and dedicated client management team.
Stop stressing over spreadsheets and see how much you could save.
Click below to get an instant quote today.
Why Crunch is better for you
Written by the company
- Excellence isn’t just a promise, it’s our practice.
- At Crunch, we’ve set the standards in affordability, responsiveness, and regulated expertise that others in the industry now strive to meet.
- Affordable Pricing
- Our services cost significantly less than traditional high street firms and many online competitors, often up to half the price, while still delivering the same trusted expertise and dedicated support.
- Expert Accountancy
- Our team of ACCA-regulated, chartered accredited accountants are here to provide expert advice, handle your filings, and offer bespoke tax guidance. Every Crunch employee is dedicated to delivering trusted, professional support tailored to your needs.
- Service you can rely on
- We guarantee a fast, reliable service backed by clear SLA times, giving you peace of mind when you need support most. With dedicated Client Success Managers and expert accountants, you’ll always have proactive guidance right at your side.
Contact info
Nile House, Nile Street, BN1 1HW, Brighton and Hove, United Kingdom
- 0333 311 8000
- reviews@crunch.co.uk
- crunch.co.uk
Get started with Crunch Free.
4.1
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I truly enjoy working with the Crunch…
I truly enjoy working with the Crunch Team - They're always on hand to support me and my business accounting.
Thanks for the support throughout the year Ross and Jasmine.
All the best.
December 23, 2025
Unprompted review
Reply from Crunch Accounting
Hi Matthew,
Thanks very much for taking the time to share your feedback with us. We really appreciate it!
Have a fantastic end to the year.
All the best,
Luke - Client Experience Specialist
Tax Return 3 Months Late
I completed everything I need for my companies tax are return at the start of August 2025, spoke to Crunch on the phone and confirmed everything was in place.
The dealine was 1st October 2025 which came and went without the tax return being done, which has meant I have had to speak to both Companies House and HMRC and explain my accountants were having some issues and it would be completed ASAP. I've had to personally request extensions to the deadlines with Companies House and HMRC, something no company director wants to have to do. It costs of lot of money to hire a professional accountant but that should offer piece of mind that the accounts will be handled professionally and on time.
I've since been chasing weekly, each time being assured that Crunch have everything they need from me and that the tax return was being actioned as a top priority. This has been the case for 5 whole months now, with no actual progress on what should be a very simple tax return to complete.
I'm now facing big fines from both Comanies House and HMRC for being over 3 months late, even though this is no fault of my own. All I get from Crunch is that they will get this done as soon as possible, but I don't get any sense that anything is going to get done or that there is anyone there that cares about the levels of fines I face.
December 19, 2025
Unprompted review
Reply from Crunch Accounting
[UPDATE 22/12/2025]
Hi Danny,
I’m pleased to confirm that your accounts have now been successfully filed with both HMRC and Companies House. Most importantly, due to the extensions in place, no penalties or fines will be applied to your account. I hope this news provides some much-needed peace of mind and relief.
I am sincerely sorry for the time it took to reach this point and for the frustration this caused you. I am continuing my investigation into the delays you experienced to ensure we address the communication gaps.
Thank you for your patience while we got this finalised.
All the best,
Luke - Client Experience Specialist
[ORIGINAL REPLY]
Hi Danny,
Thank you for your feedback. I can certainly understand your concern regarding the deadlines and the stress of contacting HMRC and Companies House directly; this is not the experience we aim to provide. Our goal is to provide peace of mind, and I apologise that you feel let down.
I have escalated your case to our Senior Accounting team to identify exactly what has caused this delay and to ensure your filing is completed immediately. A member of the team will reach out to you as soon as possible to provide you with an update.
All the best,
Luke - Client Experience Specialist
I highly recommend Sean Vaghela as a…
I highly recommend Sean Vaghela as a skilled accountant. He is very professional and highly knowledgeable, always providing clear, practical advice, in a calm manner, making tax and finances straight-forward. Sean, thankyou so much for your support with finances and tax, you are a credit to Crunch indeed!
December 18, 2025
Unprompted review
Reply from Crunch Accounting
Thank you for taking the time to leave this review, Hafsa. We really appreciate it.
We're delighted to hear about your experience with Sean and the expert advice and support he provided to you and your business.
All the best,
Luke - Client Experience Specialist
Great advice
Advisor - Glenn Cobb - excellent. I felt he prepared well for our review meeting, and gave me a clear plan on how to optimise my affairs.
December 16, 2025
Unprompted review
Reply from Crunch Accounting
Thanks very much for your review, Kevin.
I'm sure Glenn will be delighted to see this feedback, and we're very pleased to hear that the support and advice you received was excellent!
All the best,
Luke - Client Experience Specialist
Slow service, hard to reach accountants would probably just stick to Xero if you dont have a complicated business
Update on the review:
The issues I mentioned are still not solved, my customer manager has been changed again and there seems to be no note passing between them.
I am getting to the EOY tax deadline and I still can't reconcile my bank accounts.
The service from crunch has been disastrous and I whole heartedly can't recommend the experience to anyone.
--------------
Review on 17th of December 2025:
Thought I'd leave this here. While everyone at Crunch has been very nice and courteous this review is primarily a reflection of the system and not the people:
1. One email address for everyone. This:
a)makes it impossible to contact accountants directly.
b) Sometimes makes it so that you drown out in other emails in the group and so it takes forever to give a response.
2. Loads of manual work: it's practically as much as xero with very little automation and no support from staff.
3. Very (extremely) poor support for foreign currency accounts. If you are working with euro, usd or else with your clients forget and move one would be my recommendation. The amount of manual reconciliation you will be doing will make this not worth it.
4. Expensive as hell, I started on the offer before moving on to the normal price. Since then my price has risen twice. In one year. I am paying roughly £164 having started on 80 ish with 110 being the normal price that was supposed to be post offer.
5. Invoicing is broken for the foreign currency. It sends emails follow up in pounds always and not in euros.
6. You are stuck with a half finished beta version of a product and a classic that is being phased out. So two systems with neither properly working.
December 17, 2025
Unprompted review
Reply from Crunch Accounting
Hi Mike,
Thank you for taking the time to provide such detailed feedback. We truly appreciate the kind words regarding our team’s courtesy; however, it’s clear that our software and current processes haven’t lived up to your expectations, and for that, I am sincerely sorry.
I’d like to address your points directly to show where we are taking action:
Email address
Our centralised address system is designed to ensure no client is left waiting if a specific person is out of the office. However, we understand your preference for a direct line of contact with individuals. We are currently reviewing our internal structure to ensure that queries are prioritised and handled with the directness you expect.
Automation
While we already have lots of time-saving features like recurring invoices and expenses, we know there is more to do and are pleased to say we're investing heavily in features to continue saving valuable time for our clients.
I'll ask your Client Success Manager to reach out, as there may be features you're currently unaware of, such as our recently launched Auto-Match for bank reconciliation. You can check it out here: https://www.crunch.co.uk/knowledge/article/reconcile-in-a-single-click-with-auto-match
Foreign Currency
We currently support invoicing in various currencies, but do not offer full support for foreign currency bank accounts.
While we do ask that all bank accounts be in GBP, we're aware that a small portion of our clients do use foreign currency accounts. To help support this, we offer an add-on bookkeeping service or can provide step-by-step instructions - though as you have mentioned, this does require some additional input.
Your feedback about follow-up emails appearing in GBP is incredibly helpful - I’ve passed this directly to our product team to investigate.
Pricing
I would like to clarify that our prices were adjusted once during the year. As you mentioned, you originally joined us on a promotional offer. When this promotional period expired, you were transitioned to our standard pricing. The timing of this coincided with a wider pricing review.
We regularly review and make adjustments to our pricing to ensure we can continue to provide a dedicated team of support alongside ongoing investment in our software. That said, we want to ensure you're on the right plan for your business needs, and we'd be happy to review your subscription with you and discuss pricing options.
Beta Features
We understand that the transition, while we improve areas of the software, can be harder to navigate, but we're committed to a unified interface to remove these inconsistencies.
While we would love to make this our sole focus, we also need to ensure we're supporting regulatory requirements such as the new Authorised Corporate Service Provider (ACSP) for Companies House and Making Tax Digital for Income Tax Self Assessment (MTD ITSA).
You can track our progress and vote on the features you want to see most on our public roadmap here: https://roadmap.crunch.co.uk
Your feedback is vital in helping us build the best possible experience for our clients. We truly appreciate you being so candid with us. As mentioned, your Client Success Manager will be in touch shortly to see how we can best support you moving forward.
All the best,
Katie - Client Experience Specialist
Great support for self-assessments
I am a former Crunch member and recently only bought a one-off self-assessment support plan, and received very useful guidance and detailed support by Glen Cobb to sort out some details of my assessment.
December 16, 2025
Unprompted review
Reply from Crunch Accounting
Thanks very much for your review, Andreas. We're pleased to see your continued trust in us, and we're delighted to hear about the support you received from Glenn. I'll be sure to pass on your kind feedback.
All the best,
Luke - Client Experience Specialist
Siann is amazing
I've had a few client advisors over the last 11 years or so but this year Siann has been absolutely amazing. She has put up with a number of silly questions and had to resolve issues I have created through ignorance and she's always done it very quickly. Today I spoke to her about another issue which I had seen arise through my lack of knowledge and she was able to resolve it very quickly. I would have no hesitation in recommending, or indeed Crunch, and I. hope this relationship continues for a long time, albeit if I have to speak to her it will mean I've done something very silly again.
December 15, 2025
Unprompted review
Reply from Crunch Accounting
Hi Maureen,
That's wonderful to hear! Thank you so much for sharing your positive experience.
Accounting can be a minefield, so there are no silly questions and we'll always be happy to help! It's amazing to hear you've been with us for so long - we hope we can continue to support you for many years to come!
All the best,
Katie - Client Experience Specialist
A very helpful accountant
Glenn Cobb was very helpful encouraging me to create a spreadsheet to record my Gift Aid charity donations, which increased the amount of tax relief I could claim.
December 10, 2025
Unprompted review
Reply from Crunch Accounting
Hi Ms Boustead,
Thanks for leaving us a review. What a real win/win situation - help a charity and save tax! I'm glad our accountants were on hand to advise you.
All the best,
Katie - Client Experience Specialist
Excellent accountancy service
I've been using crunch for 2 years and they have been fantastic from start to finish. Most recently, I have been in communication with an accountant named Glenn Cobb who has been helping me with a few business issues. He has been incredibly prompt with email responses and he has provided me excellent guidance. This has been typical of my dealings with Crunch for the past 2 years. The offer an excellent accountancy solution and I recommend them to all.
December 10, 2025
Unprompted review
Reply from Crunch Accounting
Hi Jonathan,
Thanks for the lovely review - so great to hear our accountants have been able to give you the guidance your business needs!
Don't hesitate to get in touch any time you need us.
All the best,
Katie - Client Experience Specialist
Clear and concise advice
Very productive talk, leaving me with some immediate actions and takeaways.
The accountant was also willing to accommodate my sensory needs for this call.
All in all, very helpful.
December 8, 2025
Unprompted review
Reply from Crunch Accounting
Hi Jonathan,
Thanks very much for your review. We're delighted to hear that our team member was supportive and understanding of your needs.
As always, please do let us know if you need any more assistance.
All the best,
Luke - Client Experience Specialist
Excellent support
Excellent support! consistently available and always quick to clarify any questions.
December 8, 2025
Unprompted review
Reply from Crunch Accounting
Thanks very much for your review, Alessandro!
We really appreciate it, and hope you have a great week.
All the best,
Luke - Client Experience Specialist
I’ve been with Crunch for a few years…
I’ve been with Crunch for a few years now and I’ve found the service to be great. In fact I have two accounts with them for two different businesses. My knowledge of accounting in minimal, so being able to simply upload information and receipts to an online database and have a team handle it all for me is a weight off!
December 4, 2025
Unprompted review
Reply from Crunch Accounting
Hi Mark,
Thanks so much for your lovely review. We're delighted to have taken some weight off your shoulders for both of your businesses. We truly appreciate your loyalty!
All the best,
Katie - Client Experience Specialist
Narendra Kulkarni was awesome
Narendra Kulkarni was awesome, helping me solve a problem I was anxious about. He was very kind and went straight to the point.
Thanks, Crunch, in general, for having such good service and competent people in your team.
December 4, 2025
Unprompted review
Reply from Crunch Accounting
Thanks very much for sharing your experience with us. I'm sure Narendra will be delighted to see this feedback, so we'll be sure to pass it on.
We're delighted to hear about the excellent support you received, and thank you for your kind words about our team members.
All the best,
Luke - Client Experience Specialist
Help with HMRC PAYE & NI
Glenn Cobb recently helped me with new HMRC PAYE & NI information impacting my business. He walked me through the issue and provided clear and actionable solutions to help me better manage my business requirements. I appreciate his ongoing help, and that of the wider Crunch team.
December 3, 2025
Unprompted review
Reply from Crunch Accounting
Hi Rikki,
Thank you for taking the time to leave this superb review.
We're pleased to hear about the support Glenn has shown you and your business. I'm sure he'll be delighted to see this feedback too, so I'll be sure to pass it on.
Thank you again, and have a great week.
All the best,
Luke - Client Experience Specialist
Great app but even greater accountants
Accounting app is rather neat and intuitive, but what makes the Crunch great, is their accountants who are always there to help.
December 2, 2025
Unprompted review
Reply from Crunch Accounting
Hi Pavel,
Thanks very much for your review of our software and service. We really appreciate it!
All the best,
Luke - Client Experience Specialist
Great for small business owners
As a small business owner, Crunch keeps me on track and simplifies my ongoing business accounting including bookkeeping, bank account reconciliations, VAT and NI payments and also self-assessments. All for a very reasonable price.
December 1, 2025
Unprompted review
Reply from Crunch Accounting
Hi Luke,
Thank you for taking the time to leave this wonderful review.
We're delighted to hear how we've helped keep things simple for you and your business.
All the best,
Luke - Client Experience Specialist
Very responsive and helpful.
Very responsive and helpful when required. Clear directions for advice on any issues.
November 28, 2025
Reply from Crunch Accounting
Hi DL,
Thanks for sharing your experience with us. Great to hear we've been able to make advice clear and helpful for you!
All the best,
Katie - Client Experience Specialist
Crunchy Goodness
Crunch are always great and give the most the most helpful, straightforward and practical information and advice.
This time Glenn Cobb helped me out of a self assessment glitch, and recognised some tax efficient options for me without me even having to ask. Superstar. The proactive, supportive accountants everyone needs in their life.
November 27, 2025
Unprompted review
Reply from Crunch Accounting
Hi Lauren,
Thanks very much for your excellent review. We really appreciate it!
We're delighted to hear that Glenn has provided you with straightforward, practical advice on how to be more tax-efficient.
Have a great weekend.
All the best,
Luke - Client Experience Specialist
Tax Optimiser Call
Had a Tax Optimiser Call with a Crunch Accountant today which pleasantly surprised me.
Even after being with Crunch since 2013 and thinking that I knew everything there was to know about available expenses and tax efficiency, there were several items that had not entered my radar such as the "Trivial Benefits" expense and the finer points of using a Rental Agreement vs a flat yearly "Use Of Own Premises" expense.
November 25, 2025
Reply from Crunch Accounting
Hi David,
Thank you so much for taking the time to share your review!
We're delighted to hear that your call with one of our accountants was such a pleasant and valuable surprise, especially given your long history with Crunch.
We look forward to supporting your accountancy needs for many more years.
All the best,
Luke - Client Experience Specialist
A prompt and reliable service to help…
A prompt and reliable service to help you focus on building your business.
November 25, 2025
Reply from Crunch Accounting
Hi Alex,
Thanks very much for your excellent review.
We really appreciate it!
All the best,
Luke - Client Experience Specialist
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