Crunch Accounting Reviews 

After a number of years with them, I’m finally leaving because the service has become unbearable.

In my experience, they provided no clear guidance when I needed help shutting down my company—just conflicting advice that made the process even more stressful. Emails take days to get a reply, and when I tried calling, I'm either left on hold forever or never receive a call back.

Based on my recent experiences, I can’t recommend Crunch at all.

I’ve been using Crunch for the last 9 years, and I’m genuinely happy with their service. The platform is easy to navigate, and their team is always quick to respond with clear, helpful advice. Thanks to Crunch, managing my finances has become stress-free and far more efficient. I highly recommend them to anyone looking for reliable and professional support.

Sean V at Crunch was incredibly helpful. He made sense of things I’d been struggling with, talked me through each step clearly and took the stress out of sorting my accounts. Really grateful for his help and would recommend him to anyone who needs clear and jargon free guidance.

Added - Wow! I've just seen the reply and you do know who I am as I've verified my account and a member of your team has contacted me. So this is how you filter out negative reviews.

My experience with Crunch has been consistently poor. Despite setting up my limited company in April, my account was still not functioning months later. Key services included in my package—such as the registered office and payroll—were either incorrectly set up or delayed due to inaccurate information from the support team. I spent hours on calls, often being told things that contradicted HMRC guidance, and only eventually got issues resolved when I reached the right person.

Multiple mistakes, including an incorrect VAT scheme setup, have left me unable to trust their advice and forced me to double-check everything myself. I’m now moving to another online accountant. I wouldn’t recommend Crunch based on my experience.

Excellent support from Naz, super helpful and very knowledgeable and he really helped me get on top of quite a complex task I was working on. Thanks Naz!

Really knowledgeable and helpful staff - always friendly and willing to help answer questions whether it is something complicated or issues using the portal. Had a really helpful chat with an accountant who performed a mini-review of business and made some helpful suggestions to maximise allowances and be more tax-efficient.

I've been with Crunch for 9 years now, and they've been absolutely brilliant throughout.
What stands out most is their customer service. They're always available through various channels and genuinely make an effort to answer your questions promptly.
They were particularly great when I had issues with multi-currency accounts, which can get complicated quickly.
After nearly a decade with them, I wouldn't hesitate to recommend Crunch to anyone looking for reliable, responsive accountants who actually care about helping you get things right.

They take the time to really educate one about tax and running a small business. They've always been super helpful and non judgemental. I've always felt reassured using their service and love that I am able to phone for help when needed.

I had a great and speedy experience in working with Kim Halliday on my recent self assessment. highly recommend!

I have been a client since 2011 and have never considered switching. Bookkeeping couldn't be easier, and I don't need to pay for another app and get to grips with it. Crunch's great Client Management Team offers great support backed up with an online library of easy-to-follow guides and videos. Crunch has empowered me to be hands-on with accounting, and when I need it, a very helpful professional accountant is just a call or email away.

Probably overkill for what I need as I run my company down over an extended period, but I've been with Crunch for years and it's been a useful service.

Have been using Crunch for almost a year now. Always a really prompt and professional response from Naz, our client success manager, who answers and resolves the vast majority of our queries. If its a more in depth query, Naz sends it on to the accountant right away and we've always had a response within a day. We're new to running a Limited Company so the unlimited support is invaluable.

Straight forward, professional, great communication, made me feel welcomed and comfortable with the steps ahead from Glenn Cobb & Marco.

Had a call with Yvie today to review my accounts, and she was really lovely, thorough, and informative. She helped me with some tips and advice to be more tax efficient.

I've been with Crunch for years - the platform is simple and easy to use, and the customer service has always been excellent! I feel like my accounts are in good hands. Thanks!

All the work was done very diligently and comprehensively.

The assistance I received was invaluable during difficult time, and I am truly grateful for your support that I have received.

claim they are e commerce specialists but i'm constantly having to re check their mistakes and tell them they are wrong (which they are) I nearly paid an extra £20,000 in tax last year thanks to their 'advice' luckily i got better advice from a different firm and they actually helped. Crunch hasn't helped me to save any tax but if anything the exact opposite. Also they are late to their accounts, they have only just sent me my accounts for last year, so now i'm rushed for time on getting it paid.

Crunch are very responsive; great functionality; overall great service that helps me focus on the substance of my business rather than spend a lot of time on accounting and tax matters.

I’ve been with Crunch Accounting for over 15 years, and I honestly wouldn’t have been able to run my image retouching and artworking business as stress-free as I do without them. They take the worry out of accounting completely.

Their online platform is accessible anywhere and gives a clear running total of your tax liabilities — crucial for any small business. The system integrates seamlessly with my bank, making reconciliation effortless. They also handle my self-assessment each year, saving me a huge amount of time and hassle.

In my early years, I often called with all sorts of questions; none were ever too daft. The accountants at Crunch are always patient, friendly, and explain everything clearly in plain English. Their advice has always been spot-on, even helping with company restructuring when I added a director.

Crunch really do offer a superb all-in-one package that makes managing my business finances simple, transparent, and worry-free. I can’t recommend them highly enough to any freelancer or small business owner.

Solid service. Been a customer for many years and am happy to recommend them. Also, Glenn Cobb has been great at answering questions and giving advice.