CrunchLabs Reviews 1,598

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

My Granddaughter wanted this kit…

My Granddaughter wanted this kit something fierce! She is a fan of the show. She asked Grandma for it, of course, I said yes. It is a great learning tool! She is 5. She was so very excited when it arrived and immediately put it together! I was pleased with her interest and she was pleased to receive it. Thank you!

May 2, 2026
Rated 1 out of 5 stars

Disappointing experience

Expected delivery by the time of purchase was around May 6-7, and now it's saying May 22-26. This was supposed to be a gift that I was planning to give this week. Customer support just saying there's nothing they can do and I just need to wait. Subscription already started and delayed delivery not only means I can't give the gift in time (and late by 2 weeks!) but also less time left to enjoy the subscription. First time subscribing and so far very unsatisfying experience.

April 27, 2026
Rated 5 out of 5 stars

My son is ecstatic to receive his build…

My son is ecstatic to receive his build box from CrunchLabs! He hopes to one day receive the gold ticket to visit the headquarters. He built the disc launcher immediately as it arrived and loves talking about it and using it constantly. I appreciate this very creative idea, and thank you Mark for making it possible!

May 1, 2026
Rated 2 out of 5 stars

High tech with zero customer service and late delivery if it shows at all

The communications regarding when packages will show up is frustrating. SHOP app has no idea and forced me to complete forms etc just to figure out when the first package I spend close to $400 will actually show up. Which it did not, a complete waste of time, how much does CrunchLab earn for that bs?

Crunch labs has no way of tracking either apparently, again frustrating. $400 is a lot of money to spend and have no idea especially for a "tech savvy" subscription. Maybe they'll send a pack that teaches how to code for better customer service on their own website. Hope the products are worth it whenever they show, already a week late and no way to know.

May 2, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Tom,

I do apologize for all of the complications that you have experienced when trying to track your package. You should not have to download any apps in order to track, and you should receive an email with the tracking information as soon as your box ships. I was able to look up your order, and can confirm that your IR Turret was delivered on April 30th. If you have any other questions, or have not yet received your box, please reach out to help@crunchlabs.com.

best,
Rachel

Rated 4 out of 5 stars

I was unable to track the package

I was unable to track the package. When purchased I should have received a second package and didn't. My granddaughter is supposed to receive a birthday wishes but there is no correspondence to this.
Better communication and able to follow the order.

May 2, 2026
Rated 5 out of 5 stars

The web site to order needs to be…

The web site to order needs to be better. I have 2 grandsons. Both in same household. I needed to have one subscription with one boys name on pkgs and the other name each month. And sent to their house, not mine. Unable to do. Customer service helped on one subscription. Had to have my son order the 2nd subscription. That was ok, only, my grandson's name could not be on the label. Frustrating.

May 1, 2026

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