Good quality and fast transport. My first order was perfect- good quality and very good looking shoes. In the second order my shoes were too small so I had to return them. As it was from Germany t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think Croif is one of the best brands. The products are very high quality for a reasonable price. I definitely prefer ordering from you over other companies. The only issue is that you use only D... See more
Company replied
Happy with the goods, but communication should be better. Contacting them for couple of months both via email and instagram channels and they werent able to answer me, why the web didnt list Czech Rep... See more
Company replied
I love Cruyff, I order it often for my son and my husbund. But I'm little disappointed that letters on shirts are been sticked and in washing machine it goes out soon, and color on shirts faded afte... See more
Company replied
Company details
Written by the company
1979, AMSTERDAM - BARCELONA As a player from the early days of professional football, Cruyff simply could not get used to certain things.Being told what to do or wear was one of them. This daily discomfort inspired him to start his own sophisticated sports brand in Barcelona, 1979. He wanted to eliminate frumpy sportswear for good. In 1982 Cruyff started collaborating with Emidio Lazzarini, the Italian designer who first introduced functionality and elegance to the world of sportswear.
Contact info
Piekstraat 71, 3071EL, Rotterdam, Netherlands
- +31887736440
- service@cruyffclassics.com
- cruyff.com
3.6
Average
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad communication
yesterday i received my item and the size was big, i sent 3 letters to their mail regarding the return as the courier wanted additional information about the recipient's phone number, i wanted to clarify this but no one has answered me for the second day. Very bad communication
August 27, 2025
Unprompted review
Reply from Cruyff
Hi Rita,
First of all, I hope you are doing well.
We would like to address your concern regarding our communication. According to our records, we received your emails on 26/08 at 13:53, on 26/08 at 17:43, and again on 27/08 at 10:15. Our customer service team replied to you on 27/08 at 11:55 with the following message:
*"Hi Rita,
Thank you for your message.
The correct customer service email is service@cruyffclassics.com
, which is also listed on our official website. Regarding your question, this is the link to our return information page. Once we've received your return, we will process the refund back to your original method of payment.
If you need any help with placing a return, I am happy to help!
Kind regards,"*
It is therefore not correct to say that we did not respond to you. Please also note that it is not necessary to send multiple emails about the same matter. As clearly stated in our policy, we respond within 5 working days, although we always strive to reply within 2 working days whenever possible.
In the meantime, we have now responded to all three of your emails, so you should have all the information you need. In addition to email, our customer service is also available by phone. Our contact numbers are +44 161 552 76 73 and +31 88 773 64 40. These details can also be found on our contact page: https://www.cruyff.com/en/customerservice?page=contact.
We hope this clears up the situation and thank you for your understanding.
Great quality T-shirt and super fast…
Great quality T-shirt and super fast delivery. Very satisfied with my purchase!
August 20, 2025
Unprompted review
Reply from Cruyff
Hi Christina,
Thank you for your kind review! We’re delighted to hear that you’re happy with the style and quality of our products. We look forward to welcoming you back to our webshop soon!
Purchased 2 x pairs of sliders for my…
Purchased 2 x pairs of sliders for my son and myself
Within 6 months both have broken
Poor quality manufacturing
August 22, 2025
Unprompted review
Reply from Cruyff
Hi Dean,
We’re sorry to hear about your experience. We’ve sent you an email from service@cruyffclassics.com, could you please check your inbox (and spam folder) and get back to us?
If you could also send us photos of the issue, we’ll do our best to resolve it for you as quickly as possible.
I'm very disappointed
I'm very disappointed, the sneakers are a size too big, I bought them and now I can't wear them, they look beautiful, but the quality is poor. I'm very disappointed because I didn't buy them to fit in my closet.
August 19, 2025
Unprompted review
Reply from Cruyff
Hi Martina,
We’re sorry to hear about your experience. We’ve sent you an email from service@cruyffclassics.com, could you please check your inbox (and spam folder) and get back to us?
If you could also send us photos of the issue, we’ll do our best to resolve it for you as quickly as possible.
In one word amazing
In one word amazing, he loves the fabrics of the tracksuit, the shoes and recently. I ordered the matching cap, so he is on-point now, Cruyff clothing never disappointed, up to more, ! Thank you 🙏🏽
August 15, 2025
Unprompted review
Reply from Cruyff
Thank you so much for your wonderful feedback! It is great to hear that he loves the tracksuit, the shoes, and now the matching cap as well, truly on point. We are very proud that Cruyff clothing never disappoints and we look forward to being part of many more of your future outfits.
Cruyff
I love Cruyff,
I order it often for my son and my husbund. But I'm little disappointed that letters on shirts are been sticked and in washing machine it goes out soon, and color on shirts faded after few washing.
I thought that quality is much better
August 20, 2025
Unprompted review
Reply from Cruyff
Thank you so much for your review and for being such a loyal customer! It’s wonderful to hear that you often order Cruyff items for your son and husband 😊
Regarding the shirts, it’s indeed very important to carefully follow the washing instructions on the label to maintain the quality and longevity of the prints and colors.
If the letters or colors fade unusually fast despite following these instructions, please don’t hesitate to reach out to our customer service team at service@cruyffclassics.com. We’ll be happy to help you always!
Thanks again for sharing your feedback with us!
Stylish, high-quality sneakers
I’ve ordered sneakers from the website several times now and I’m very happy with my purchases. The shoes are stylish, high-quality, and the webshop is user-friendly. Delivery was quick and efficient.
August 10, 2025
Unprompted review
Reply from Cruyff
Thank you so much for your kind words and for being a loyal customer! We’re delighted to hear you’re happy with your shoes, the quality and our webshop.
It’s great to know our delivery met your expectations as well. We look forward to serving you again soon!
I asked you to send me return labell.You didn't send it.'
I asketski you to
August 11, 2025
Unprompted review
Reply from Cruyff
Thank you for your review. We always try to respond to emails as quickly as possible. Sometimes our replies may end up in the spam or junk folder, you might want to check there.
If you still can’t find our reply, please send another email to service@cruyffclassics.com and we’ll be happy to assist you!
You can also find detailed information about returns, including exact instructions, on our website.
So,so rate quality-price
Every time more dissapointment.Materials are lack in compare to prices.Footwear is ok but shirts and tracksuits are very bad quality....customer care is not care.I try my tracksuit wash for a two months because bad smell and when i contact them,it was a too late.It is not professional.Only professional are prices.
Sorry for this review but i contacted your customer service with pictures and explaining that my tracksuit stinks after two months of use.All my room is stinky from it.Material inside is something strange.Your service says that time for complaint is over.I am your long term buyer and i am dissapointed by that short answer.My review is only a voice to improve your quality and back on right way.Quality of apparel is not equal with high price,sorry.Design is but quality is much lower!
August 8, 2025
Unprompted review
Reply from Cruyff
Thank you for taking the time to share your feedback. We’re sorry to hear that our products and service did not meet your expectations.
We always strive for high quality and are always available at service@cruyffclassics.com to help and think along with our customers.
We’re not entirely sure what you mean by “too late” and you’re very welcome to email us and explain the situation so we can assist you, as we always do.
Always great quality and fast shipping!
Always great quality and fast shipping!
August 2, 2025
Unprompted review
Reply from Cruyff
Hi Mauro,
Thank you for your kind review, we really appreciate it!
Thank u for the shoes
Thank u for the shoes. They are good looking and walk verry nice. I like the soft footbed inside. But in the future i will search for a darker pair. Because if you walk one day the shoes are black on the outside where the should be white ;) it took about one week to arrive but the where packed with care so that is for me more important. Thank u i love them.
Kind Regards
July 25, 2025
Unprompted review
Reply from Cruyff
Hi Rob,
Thank you for your nice review, we really appreciate it!
Happy with the shoes. The delivery took too long
Happy with the shoes. The delivery took a week. It took a little bit too long for a domestic delivery.
Remember what Johan said:
"There is only one time you can be on time. If you are not there, you are either too early or too late."
July 23, 2025
Unprompted review
Reply from Cruyff
Thank you for your feedback and for reminding us of Johan’s wise words!
We're also happy to hear you love the shoes!
Due to the busy sale period, this shipment took a bit longer than usual. Our apologies for the delay. That’s not what you can normally expect from us.
You can rest assured that next time, your order will arrive right on time.
Enjoy your new shoes and we hope to welcome you back soon!
Wrong shirt wrong size wrong colour
Wrong shirt wrong size wrong colour
July 3, 2025
Unprompted review
Reply from Cruyff
Hi Job,
We're sorry to hear about your experience.
We’d really like to look into this and help resolve the issue. Please feel free to contact us via service@cruyffclassics.com. If you've already sent us an email but haven’t received a response, it’s possible our reply landed in your spam folder, we recommend checking there just in case.
We hope to hear from you soon so we can assist you further.
I ordered sneakers in size 42 and they…
I ordered sneakers in size 42 and they are too small for me, I can't even get my foot in them, and a few months ago I ordered the same sneakers in size 42 and they were just right, now I want to return the sneakers, but I didn't receive a return label and no one is responding to my messages
July 4, 2025
Unprompted review
Reply from Cruyff
Hi Ilirjan,
We're sorry to hear about your experience.
At Cruyff, we always respond to customer emails, so it's unfortunate to hear that you haven't received a reply. Please reach out to us again at service@cruyffclassics.com or send us a direct message with your order number, we’ll be happy to help you return the sneakers and sort this out for you.
If you’ve already emailed us, please also check your spam or junk folder, as our reply may have ended up there.
Good service
i orderd shoes (Netherlands)but i make a mistake. so i send the shoes back and 2 days later the money was back on my bank account. thats verry impressive Fast
July 3, 2025
Unprompted review
Reply from Cruyff
Hi Richard,
Great to hear everything went smoothly and quickly! Thanks so much for your kind feedback, we really appreciate it. Hope to see you back in our webshop soon!
Not really happy at the moment
Not really happy at the moment. My parcel is on hold at DHL Shipment Customs Clearance in Cape Town, South Africa. They want me to pay and additional 2K before they can send parcel to me. This wasn’t specified when making the purchase as I thought the shipment amount covered everything else. I only have 14 to pay the extra amount or else forfeit my parcel. I think it’s best the parcel gets sent back and I get reimbursed
July 2, 2025
Unprompted review
Reply from Cruyff
Hi Obakeng,
Thank you for your feedback and we're sorry to hear about your experience.
Please note that customs duties and import taxes are mentioned in both our shipping page and in the general terms and conditions, which are accepted before placing an order. These charges are determined by local customs authorities and are unfortunately beyond our control.
That said, we truly appreciate your feedback and will review how we communicate this information during the checkout process to make it even clearer for future customers.
Poor contact facilities
I wanted to return some items, but the return label I received turned out not to be valid at all. I then contacted them via email, the contact form on the website, Facebook and Instagram and finally I received a reply via Instagram after a few days. Unfortunately, the reply did not help me and in the meantime, I have heard nothing again for a few days. To my surprise, I read here on Trustpilot that several customers have experienced exactly the same problem with the return label. However, I refuse to provide a return label myself as it costs more than a return label from the sender. Sorry guys, so herewith another desperate attempt via here. Hopefully I will be heard.
June 27, 2025
Unprompted review
Reply from Cruyff
Hi Jo,
Thank you for your review, and we’re sorry to hear about the trouble you've experienced.
We’d like to clarify that we always respond to emails and customer messages. If you haven’t received a reply, it’s possible our response ended up in your spam folder. We kindly ask you to check there as well.
Earlier, we also sent an email regarding the return label issue. If you're located in the Benelux, you can easily create a new return label yourself via step 4 on this page:
https://www.cruyff.com/nl_NL/klantenservice?page=returns
If you're outside the Benelux, please reply here on Trustpilot with your order number. In that way we can contact you personally.
Aftersales service is top
Aftersales service is top. After 3 times wearing the shoes a little damage occurs. 2 mails later i received a discount code which covered new shoes. Well done! Thanks
Wilco Idzerda
June 19, 2025
Unprompted review
Reply from Cruyff
Hi Wilco,
Thank you for your kind review. We really appreciate it!
Dodgy return procedure
I returned the purchased shoes with the enclosed return label.
When I offered the package to the shipping point, the return label did not work.
As a result, I had to pay the shipping costs myself to return the package.
I sent an email asking if I could get these costs back, waiting for answer..
Update:
Got a quick response from Cruyff and is being processed. Great that there is a quick response!
June 16, 2025
Unprompted review
Reply from Cruyff
Hi Gertie, thank you for your review. We completely understand that this was a frustrating situation, and we sincerely apologize for the inconvenience.
The issue with the return label is a known problem, and we're currently working on resolving it so that the label can be scanned properly again at the drop-off point.
We’ve already responded to your email and look forward to your reply so we can sort this out together and reimburse any costs if applicable.
Thank you for your patience and valuable feedback.
Don't know what to say
Don't know what to say. No order delivered. And now a mail that my order is delivered. I will contact helpdesk at monday.
Ordered products regulary. Always good delivery and on time.
16-06
Today i received a mail from DHL so we wait a few days. Ordered 08-06
18-06
Package delivered. Got a mail from helpdesk. Good service.
June 15, 2025
Unprompted review
Reply from Cruyff
Hi Marco, we’re very sorry to hear that you haven’t received your order, even though you received a delivery confirmation.
Thank you for bringing this to our attention, we understand how frustrating this must be.
Please contact our customer service team at service@cruyffclassics.com, and they will work with you to resolve this as quickly as possible.
We truly appreciate your loyalty and your past positive experiences with us, and we'll do everything we can to make this right.
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