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Rated 4 out of 5 stars

Easy way to send and receive crypto, buy it or cash it out. They even offered their Visa cards. However, it's not ideal, and still has some polishing to do inside the app and their infrustucture.... See more

Company replied

Rated 1 out of 5 stars

I have not been able to load my card since April '23 - with no explanation other than "Under maintenance" we're fixing some issues, please give us some time to drive this feature to perfection" So thi... See more

Rated 1 out of 5 stars

“BLATANT SCAM” If you convert CRPT outside of their website they refund you less than 10%. They do offer token conversion via their wallet app however they lock your whole CHO amount up for months and... See more

Rated 5 out of 5 stars

I am using Crypterium app from 2019 and i have a really good experience. As i travel a lot, Crypterium card helped me to save a lot of money and reduce the cross border transaction fees which the re... See more

Company replied

Company details

  1. Cryptocurrency Service

About Crypterium

Written by the company

trustpilot Wallet

Crypterium Card

Download App

About Crypterium

Crypterium is one of the most promising fintech companies, according to KPMG and H2 Ventures. We are building a mobile app that meets the banking needs of the digital assets era.

Our goal is clear: with Crypterium, whatever you can do with traditional money you will be able to do with digital assets.

● Buy cryptocurrencies with the lowest fee on the market

● Exchange cryptocurrencies with best rates

● Cash out to your bank card in seconds

● Spend crypto easily with your Crypterium Card

● Transfer funds with zero commission

This idea is supported, among others, by the co-founder of TechCrunch Keith Teare and over 350,000 registered users, and the number is growing day by day. Join!


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointing and Frustrating - Customer Support

I've been working with customer support and the technical team to resolve a bug when cancelling the savings account and staked crpt token. Unfortunately it has been weeks and I'm still missing over HALF of my tokens after cancelling their savings account.

The site and app constantly have issues logging in and I find it not very intuitive. Products and services are slim and cost extra. Was a promising investment at first but now left very disappointed and feeling forgotten as we struggle to get clear communication and timelines established with their support teams.

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Sorry for your trouble. Please remain patient as the team works to resolve your issue. Due to technical aspects, some issues can take some time.

Rated 5 out of 5 stars

Great features, great service…

I have only good things to say about Crypterium - the wallet is easy to use, transferring in/out is a breeze. The ability to stake/save is very attractive at very good APY rates. The AI based prediction engine is great, with useful filtering enabling you to swap between coins with no costs. Another useful and time saving feature is the algo based investment vehicles - I love this!

Keep it up, more users and attention will see CRPT grow in value quickly - bring on a bill run :-)

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

evolving

i like the fact that yourl are evolving and not resting on your laurels. keep it up

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

It's an excellent app for storing and…

It's an excellent app for storing and swapping cryptocurrencies at the no/lowest cost. The AI signal is unbelievable. Contact centre experience is lately one of the best. With explosive marketing, I believe this sleeping giant will wake up. This is a double digit coin trolling at 0.

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

Trustpilot review

This is the best app to buy your crypto currencies and make your investments. I’ve never regretted using this app. It has been so easy and there’s no complications with this app. I really enjoyed using this app so much.

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

Best cryptobank

I've been using Crypterium for over a year. The project is developing and growing. New coins are added. There is an opportunity to make a deposit or loan in cryptocurrency. Those minor problems that happen are quickly solved by the support team.

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

Hello

Hello , I'm a crypterium user for the past one year and their service is really really good and I think there customer service is one of the fastest in the business so far because their crypterium support team is 24/7 and I haven't experienced any of issues I seen some saying it here , but I want to suggest crypterium for adding more coins to the app .
Thank you

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

slick and fast

I'm new to Crypterium but everything seems slick and fast so far. Great job.

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 5 out of 5 stars

Nice app

Nice app! Very easy to use. Customer support is responsive! Thanks! 👍👍

December 23, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for your support and 5 stars!

Rated 1 out of 5 stars

❌❌❌ Beware ❌❌❌

❌❌❌ Beware ❌❌❌. You will not have access to your crypto. They do not operate in 170 countries. Not even close. The card is impossible to use. They block your account for no reason and lock your funds. Take months to resolve if you are lucky. Look at the patterns of good reviews. All same day. They emailed me last year and offered 5 crpt for good reviews here and App Store. Please research before using. They are harming the adoption of crypto in the mainstream by horrible service for new users. You have been warned.

Update now they are trying to launch Choise token.... They cant successfully get Crypterium running yet plan to launch a new project. I feel so bad for the people they are robbing.

December 20, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Hello! We are sincerely sorry that you have such an opinion of us. Could you please provide your ticket number where we can see the problem that you described in your review. In that case, we could help you. We operate in more than 170 countries around the world and plan to cover even more countries

Rated 5 out of 5 stars

Im using crypterium app for almost a…

Im using crypterium app for almost a year and im very satisfied. Minor issues are resolved quickly thanks to the Crypterium support team.

December 19, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you so much for the 5-star review!!!

Rated 5 out of 5 stars

Hello I have read and seen bad reviews…

Hello I have read and seen bad reviews about this company on YouTube. I can actually say I have not had any problems with this company. My withdraw and exchanges of funds have been excellent. Their fees are are reasonable if any. I think they are a great company. Transactions are easy to navigate and process. I hope they are a successful company. I will continue to use them. Plus they are still growing so you have to give them time. I am unable to receive their plastic card but I just withdraw to my bank and it's all good. Thanks crypterium for your service.

December 16, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Hey! Thank you so much for your support and kind words! We really appreciate it. Have a nice day!

Rated 5 out of 5 stars

cool service

No problem for now.Support was fast.App working good.keep with good work.

December 15, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Hey! Thank you so much for your support and kind words! We really appreciate it. Have a nice day!

Rated 2 out of 5 stars

money blocked for 1+ month

After more than a month, my problem of not being able to get my money out of my Crypterium account is still not resolved.

At the beginning of November, I realized that my ID card and passport would expire in less than 3 months, which cancelled the verification of my identity by Crypterium. As a result, I now have a large sum of money blocked with them with no way to recover it.....

As my passport and ID card were recently renewed, I thought I would be able to unblock the situation, but Crypterium's interface now prevents me from doing any identity verification!

I immediately reported this bug to the hotline and have been told to wait without receiving a response.... for over a week!

I understand the need for KYC verification and am trying to comply but if Crypterium's interface is preventing me from doing KYC verification while at the same time my money is blocked, it is not a good service.

December 15, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Hello! We are sorry about the difficulties you have encountered, but with this kind of issue only our support team can help you https://crypterium.com/support?social=true

Rated 5 out of 5 stars

I love crypterium

December 14, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Hey! Thanks a lot for your positive review! We love you too!

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