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Rated 4 out of 5 stars

Easy way to send and receive crypto, buy it or cash it out. They even offered their Visa cards. However, it's not ideal, and still has some polishing to do inside the app and their infrustucture.... See more

Company replied

Rated 1 out of 5 stars

I have not been able to load my card since April '23 - with no explanation other than "Under maintenance" we're fixing some issues, please give us some time to drive this feature to perfection" So thi... See more

Rated 1 out of 5 stars

“BLATANT SCAM” If you convert CRPT outside of their website they refund you less than 10%. They do offer token conversion via their wallet app however they lock your whole CHO amount up for months and... See more

Rated 5 out of 5 stars

I am using Crypterium app from 2019 and i have a really good experience. As i travel a lot, Crypterium card helped me to save a lot of money and reduce the cross border transaction fees which the re... See more

Company replied

Company details

  1. Cryptocurrency Service

About Crypterium

Written by the company

trustpilot Wallet

Crypterium Card

Download App

About Crypterium

Crypterium is one of the most promising fintech companies, according to KPMG and H2 Ventures. We are building a mobile app that meets the banking needs of the digital assets era.

Our goal is clear: with Crypterium, whatever you can do with traditional money you will be able to do with digital assets.

● Buy cryptocurrencies with the lowest fee on the market

● Exchange cryptocurrencies with best rates

● Cash out to your bank card in seconds

● Spend crypto easily with your Crypterium Card

● Transfer funds with zero commission

This idea is supported, among others, by the co-founder of TechCrunch Keith Teare and over 350,000 registered users, and the number is growing day by day. Join!


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Crypterium is the personification of simplistic perfection.

Crypterium is the personification of simplistic perfection. I tried to make "it is easy and great" sound a little more elegant with that introduction. If you are in a rush that summarizes exactly what you need to know about Crypterium. It is a great platform for trading or staking cryptocurrency. This is due to the effortless experience the UI design provides. Also, it also features a variety of options which are excellently presented within that UI. It does everything you will need it to do, and I believe that this is an amazing foundation for them to build upon with future updates.

I initially only joined them because of a referral campaign. I know this makes me sound like a cheapskate, and I am going to settle with that label strictly because it would require too much effort to explain. Honestly, I am very proud to say that I love referral bonuses. Not just for the financial incentive aspect of it, but primarily because they are a great way to determine the integrity of a corporation. Some places use the referral bonus as almost a "reverse referral" of sorts. What I mean by this is that people join them with the expectation of making the easy money, but instead they end up losing money by trying to obtain the bonus. It is hard to describe without just giving an example. Ok, so, take for example the "Coinlist" trading platform. They offer a similar product to what Crypterium offers, and I am sure that they are making plenty of money doing so. Despite them likely having billions of dollars they falsely advertise a referral bonus, never pay it, never reply to support tickets, and best of all they tell you to deposit $100 while knowing that it is not going to be enough to move/trade/sell/etc. So, if you "invest" the $100 as advertised you will never receive the referral, and you will then be told that you do not have enough cryptocurrency to trade/sell/send/stake. You will only get your money out of there by adding more money into it. By the time you are done you've paid 3-4 different fees, lost money, and it was all for nothing.

Thankfully, Crypterium did pay out as advertised. It was just a $5 reward, it had very unclear terms, but I got it figured out thanks to their support team. Essentially, they had the extra step of requiring users to hold CRPT, and that is where I had missed out. Luckily, they actually have good customer service/support as well. It is only after dealing with some bad ones that you will find out how much of a blessing it is when a company has a good support team.

Overall I am very impressed with the platform. I will not lie about it. When it came to Crypterium I was skeptical to say the least. I had not seen them promoted anywhere, and that typically means bad things. However, I also understand that sometimes places just slip under the radar. I can honestly say that I have had a great experience using Cryperium. I greatly enjoy using platforms that do not just treat you as if you are a number. It is always frustrating to me when I am charged relentless fees by custodial exchanges/wallets who ultimately aren't actually moving anything. Crypterium offers a simple platform that is quite easy to understand. They offer a pretty nice selection of cryptocurrency. They allow you to trade one crypto into another. They give you the ability to stake cryptocurrency, but actually are nice enough to allow users the option of forfeiting profits in order to redeem instantly. There are a ton of features that I have not yet had the opportunity to look into due to struggling to find time to spare. Features such as the AI based predictions or the debit card for example. While I cannot get the debit card due to my location (currently), I do intend to try the AI somewhere down the line. I've already previewed it and I was relieved to see that it was understandable. Other platforms like KuCoin offer these trading bots, and they are such a confusing mess that I have no clue where to begin.

All in all I cannot say anything negative about Crypterium. I'd love to get the debit card eventually, but I do not know if they intend to expand to that extent. I would definitely recommend them for someone who wants a fee-free, basic, and feature rich experience with trading cryptocurrency. I am excited to see what the future holds for them.

I gave them all 5 stars because they passed in every department. I've assigned a feature to each star. Here is how I broke down my score:

1. Referral Bonus paid
2. Good Support
3. Easy to use UI
4. Little to no fees
5. Variety of features

I know that completely positive reviews may not sound genuine. Due to that I am going to throw in some feedback on how they can improve:
1. Make the promotional material/share links more clear on the referral program terms.
2. Global debit cards
3. More cryptocurrency types for trading/staking

That is pretty much it!

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you for the 5 star rating and detailed comments!

Rated 5 out of 5 stars

Great app

Great app
Great app, great service!

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you for the 5 star rating!

Rated 1 out of 5 stars

STAY CLEAR

Crypterium, have change their focus onto a new project and abandoned ALL existing holders, the token price has nose dived to all time low, save your money and STAY CLEAR!

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

For Crypterium users and CRPT holders, the new CHO token will be a great benefit. Up to 10% of the CHO token supply and will be distributed among CRPT token holders within the framework of several airdrop programs over two years.

CHO token will stimulate activity within the Crypterium App.

Choise.com will provide the community with DAO and treasury funds aimed at boosting up the whole ecosystem.

Rated 5 out of 5 stars

Great app

Great app, great service!

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you for the 5 star rating.

Rated 5 out of 5 stars

It's a unknown app but lives up to a…

It's a unknown app but lives up to a super high standard. Been using it since it's Inception and never needed any other app for crypto transfers.

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work

Rated 5 out of 5 stars

Crypterium is long run project

Crypterium is long run project i owned for a while. Let,s wait an see whar happens.

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you so much for taking the time to leave us a 5 star rating — it's much appreciated!

Rated 5 out of 5 stars

Satisfied crypterium experience

From the initial coin offering to now, the project has been based on transparency and excellent customer service. Swapping currency, storing digital assets is top notch. I will definitely recommend Crypterium to others.

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Rated 5 out of 5 stars

Crypterium has always been my best…

Crypterium has always been my best application for crypto currency trading and managing my digital currencies.

The best of its services is the AI predictive function. Telling you when to swap your coin to another crypto for a safe and profitable trading experience. Much love from Nigeria.

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

I'm very impressed

I'm very impressed! I
will definitely be referring you to my friends.

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you so much for taking the time to leave us a 5-star review.

Rated 1 out of 5 stars

horrible

horrible, i am trying to verify my account step 2 and it sends me a link by text message on my phone and i try and open the link just nothing happens. i have complain on costumer support and till now nothing solved.

i reckon those plataforms should be here to make our lifes easier and no difficult. i only want to recover my funds then after that ill never use it again

January 13, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

So sorry for the delay, our support will definitely solve your problem soon!

Rated 1 out of 5 stars

Fu****g liyng scammers

Fu****g liyng scammers. SCAM SCAM SCAM
Last night i have made a cashout to skrill prepaid card and what happened just shocked me. Instead of getting paid and my skrill balance top-up these poor scammer company actually tried to deduct money from my skrill card. In skrill transactions it is checked as declined payment to crypterium instead of deposit from them. Since then i have sent to the motherf****g support if i can call them support at all but whatever i have sent to them screenshots,statements,transactions history and all i got as an answer is: we will keep you update on email or the chat cant do nothing they are just some live bots with one function to tell you that they arent eliglible for these kind of operations and will escalate the issue to the apropriatte department. And suddenly this morning the conversation stopped at all. They are not answering me neither in email neither in chat. So i am starting a sue process.

January 8, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

So sorry for your trouble. We respond to all complaints, but we are well past any scam claims.
Our official licenses can be found here:
https://mtr.mkm.ee/juriidiline_isik/220559
As for your current issue. please stay in contact with the support team on the matter for rectification of the issue.

Rated 1 out of 5 stars

How tough can it be..

Why is it so hard for you guys to complete verification, I’ve sent you bank statements for the card used on my account, when I write i get the same frickin answer from compliance team maya, a frickin computer helping me with completing. My transfer is frozen due bad help from employee of this network. Can I please get a living being to help me? I’ve sent bank statements multiple times and all you answer is
“ We ask you to provide the bank statement for this card.
The bank statement must include the name of the cardholder, bank name, card or account number, and transactions made on the Crypterium platform.”

When I do you send back the same reply. This is absurdly stupid.
I’ve used a virtual bank LUNAR WAY, when I print the statement (as a pdf) no transaction to you is seen on, because the money is frozen in reserved.. this is so stupid.. I’ve called lunar several times and every time I get the statement there’s still no transaction seen on it. Even though about 300 usd Is reserved until further confirmation. But the last confirmation is the statement, but your stupid computer send back the same reply time after time telling me what’s written above^^^^^^^
Imma say it again, NO TRANSACTION IS SEEN ON THE STATEMENT DUE THAT THE MONEY HAS NOT LEFT MY ACCOUNT YET, ONLY RESERVED.. Please get a living human to help me.

The identity confirmation was easy, took 10 minutes, but this, what’s happening?? MY MONEY, how can you lock MY MONEY.
Due to fraud, yea right, I’ve sent you all you need. No more excuses, get my account working, and my money back. Not to the card but to the account, I need to send them somewhere.. how tough can it be……….
Support 1/10

ID CASE : 255182

January 6, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Hey! So sorry for your trouble. We encourage you to stay in contact with the security team on the matter for rectification.

Rated 5 out of 5 stars

Good platform.

Good platform.
Easy to use, both desktop version and mobile one. Any issues were resolved quickly by support.
Only remark I have is that it would be nice to export transaction and payment history both for wallets and cards.

January 5, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Hey! Thanks for the 5 star review! We highly value your support and feedback!

Rated 5 out of 5 stars

Excellent crypto platform well worth usine!!!

These guys have put a lot of time into designing a great product for your crypto requirements.

I really like the prediction service they have where they use AI to let you know where the crypto market is going so you can get in early.

January 1, 2022
Unprompted review
Crypterium logo

Reply from Crypterium

Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work

Rated 1 out of 5 stars

Do you want to wait 3-5 hours for a ETH transaction?

Below is my chat with their support.
"ETR transaction pending already for 14 minutes. Why it is so long?
December 30th 2021, 12:12
Pending transaction
How long will it take in minutes to transfer from my ETH to Metamask?
Elvina Crypterium Support joined the chat
Elvina Crypterium Support
hello
please if the transactions takes more that 3-5 hours please contact us back."

Do you want to wait 3-5 hours for ETH transaction? Also, please, look at this support answer! There are TWO grammar mistakes in one 14-word phrase.

December 30, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Hi! Accept our apologies for the inconvenience caused. Blockchain transactions depend on network load so we cannot predict the exact time of the transaction. After 3-5 hours our support starts looking for the reason why the transaction was declined.

Rated 5 out of 5 stars

great solution!

Very easy to use, great info about market sentiment with AI predictions, the best is the virtual or plastic Visa card that can be charged with crypto and use worldwide!

December 27, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for the great review and the 5 stars!

Rated 5 out of 5 stars

Very good platform

Using Crypterium has been an amazing experience, since joining them I have used their platform to trade, and their bitcoin loadable credit cards to access and spend my crypto wherever I am in the world. It has become central to the way I generate and spend cryptocurrency

December 27, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

Thanks for the great review and feedback! We appreciate the 5 stars!

Rated 5 out of 5 stars

It's a great project with a great…

It's a great project with a great future. I am in it from the very beginning and I see how they fulfilling their roadmap.

December 27, 2021
Unprompted review
Crypterium logo

Reply from Crypterium

More great things to come, so stay tuned! Thanks for the 5 stars!

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