Crystal Earth Reviews 

17
TrustScore 4.5 out of 5

4.5

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Company details

  1. Hair Product Store

Written by the company

Crystal Earth was created from a simple belief: caring for the planet and caring for yourself should be inseparable. We design eco-luxury haircare that nurtures both hair and wellbeing, without compromise. Our formulas are 93% naturally derived, vegan and cruelty-free, combining the intelligence of nature with carefully selected clean synthetics to deliver performance you can feel and results you can trust. Hair is one of the most personal expressions of identity. How it looks, feels, and moves shapes how we experience ourselves every day. Crystal Earth was created to honour that relationship, transforming everyday haircare into a considered ritual.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

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4.5

All reviews

(17)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing!!

The best hair product!! The new packaging is perfect :) I have a very sensitive scalp and this is the only product that doesn’t irritate my hair and leaves it feeling soft and very hydrated !! I’ve noticed my hair stays fresh for so much longer aswelll since using. Would definitely recommend😊

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE Crystal Earth's products.

I love Crystal Earth's products, and the new updated packaging is fab! The fragrance of the shampoo and conditioners are gorgeous and you can smell it in your hair days after washing. My hair is very temperamental and can be difficult to manage, but I find their products excellent! Free from any nasties and also vegan friendly, my hair has never felt softer, stronger and more hydrated. And if this isn't enough..the products all have wonderful energetic qualities from the Crystal formulations!

February 22, 2026
Unprompted review
Rated 3 out of 5 stars

Nice product, hopeless packaging!

I received the shampoo and conditioner in a beauty subscription box. The actual products are lovely - smell great and my hair is nice and soft and clean.
The bottles though - look very cute but awful to use. Very hard plastic, unwieldy shape. If you have anything less than superhuman strength the product remains stubbornly in the bottle

I will be decanting into more practical containers and wouldn’t buy again as it’s just too fiddly, plus a waste of expensive packaging

February 21, 2024
Unprompted review
Crystal Earth logo

Reply from Crystal Earth

Hi Jane,

Thank you so much for your honest feedback, and we’re really glad to hear you loved the results of the shampoo and conditioner.

You were absolutely right about the packaging at the time. The bottles were designed with durability and refill in mind, but we recognised that they weren’t as easy to use as they should have been in day-to-day use.

Since your review, we’ve made improvements to the packaging to make dispensing much easier, with our packaging now consisting of a pouch design that's much easier to dispense while still staying true to our refillable, low-waste approach.

Feedback like yours played a big part in pushing us to make those changes, so thank you for taking the time to share it.

If you ever felt open to trying us again, we’d love for you to experience the updated version.

Rated 5 out of 5 stars

Amazing shampoo & conditioner

I love Crystal Earth shampoo. Only issue I had was the website charged me at checkout nearly £30 delivery to the Isle of Man. Postal charges here are the same as anywhere else in UK so the charge should be the same. However I contacted the team at crystal earth and they kindly sent me extra product to make up the additional charge difference.

I will hopefully order again as long as the postal cost is rectified.

October 24, 2022
Rated 5 out of 5 stars

Love this shampoo & conditioner great…

Love this shampoo & conditioner great for my fine fly away hair leaving it soft & shinny & much easier to style
So worth the money as great product & lasts as you only need a small amount have been using it for over a year & only needed to buy 3 times

October 14, 2022
Rated 5 out of 5 stars

Customer for life!

I have always struggled to find a shampoo and conditioner that was right for my hair that kept it fresh and shiny without the need to wash it every day, as it’s fine. Since using Crystal Earth, my hair feels fuller and thicker and I’ve received so many compliments. I’d never use anything else now!

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Happy

I have previously used this product & it is still amazing. Was delivered sooner than I expected too.

July 12, 2022
Rated 3 out of 5 stars

No crystals

My daughters ordered from you in the past and received a couple of crystals from you too. She recommended you and my wife was disappointed as she didn't receive a crystal

June 6, 2022
Rated 5 out of 5 stars

Love Crystal Earth

Great for colour maintenance and the smell lasts in your hair!

April 6, 2022
Unprompted review
Crystal Earth logo

Reply from Crystal Earth

Thank you for reviewing our product! We've worked very hard to create a formula that works well with coloured hair and smells fantastic!

Love + Light,
Crystal Earth Team

Rated 5 out of 5 stars

LOVE LOVE LOVE!

LOVE LOVE LOVE!
I've been colouring my hair bright shades for years, and I've never found a shampoo and conditioner duo that smells nice, makes my hair super soft and shiny, and doesn't strip the colour. UNTIL NOW!
This stuff smells absolutely divine, and my hair is in amazing condition because of it. I have recommended it to so many people. Absolute game changer!

April 16, 2021
Unprompted review
Crystal Earth logo

Reply from Crystal Earth

Thank you so much for this review! It's so great to hear you've finally found a shampoo and conditioner duo that works for you!

Love + Light,
Crystal Earth Team

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