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Rated 1 out of 5 stars

Registration date 29.01 deposit 65$. 02.02 withdrawal attempt 65$. The administration bans my account and requests confirmation documents. All the requested documents were provided by me on 03.02. A... See more

Company replied

Rated 5 out of 5 stars

I find the game's most captivating feature to be its constant development. The developers listen attentively to player feedback, regularly adding exciting new features, exclusive skins, and improving... See more

Company replied

Rated 5 out of 5 stars

I enjoy CSFAIL for its variety of games: my favorite is Crazy Wheel, though sometimes I switch to Mines. The site is convenient, loads quickly, deposits are instant, and withdrawals are fast too. The... See more

Company replied

Rated 5 out of 5 stars

The site works great, everything is extremely clear and simple. Deposits take just a second, and withdrawals are fast and convenient. The chat is excellent; it adds excitement and keeps things interes... See more

Company replied

Company details

  1. Gambling Service

Written by the company

This is where you can transform your cheap skins into worthy and expensive ones! Cool inventory has never been so accessible!


Contact info

3.6

Average

TrustScore 3.5 out of 5

234 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scam site i speak with helper because i…

Scam site i speak with helper because i banned on that market i want to trade my skin but i have preoblem with trade can you please speak with your helper and give me my money back he say so stupid answer i can show you photo and video i be to

I WAITING AND LOST MONEY BECAUSE I CANNOT TRADE YOU SHOULD BE HELP ME ITS NOT THE GOOD ONE BECAUSE YOU DONT GIVE YOUR PEOPLE NORMALLY PLAY AT GAME AND IF NEED TO PICK MONEY FROM US YOU PICK BUT IF WE WHANT GIVE BACK YOU always give problem of that HELP me someone i need to your answer
PS he write me and dont give a money back, but he give me answer, -right now you can but we dont give you money back, then why 5hours back you cant? give me answer, and i think thats all, i have it money when im whant to change my skin i prove it i have trade request but he give back. i need a my money not your bonus for 11 proccent, thats really disrespectful you give me your bonus for scaming me two times? you know how to do it) give me not all money back i have it 70 dollars, give me only that money when i whant to trade, why im not waiting and lost? because your manager say its all what we can do, and 3hours later he say we can do this, but i 3times say maybe something else he maybe dont hear that and say no, and if you say call us back were? with manager who only give me promocode? if you dont whant more answer and more proof how you work, give my money back and write where i can speak with you higher manager and we think about there
CHAT
This is the only solution we can offer.
Verification takes up to 24 hours. We'll get back to you with the results.

Hello! We understand and regret this situation, but as you were told above, we passed the information to management about approving your bonus and only received approval for a unique "secret" bonus of 11%.

YES but i dont say you give me my main balance i say only where i trade, You say its dont have any possible choice and i losted. because you say not any choices why you said that. if you say me we try to do something. its be to late i still waiting f you try help but your manager say its all what we can do i drop here chat i dont lost it
and also your manager delete 1message he right we see you whant to trade in this time and we can give back only 14.65 but we need to proof your verification

Chat were support write we dont have any choices

ME
How do I do this? I just say "the card isn't physical."

ME
I can't take a photo of my profile and phone together because what would I use to take the photo?
ME
Still waiting for a response

Manager
Many phones have a split-screen feature. You can try doing this on your device. Or, open the card on your phone, the profile on your computer, and take a photo with someone else's help.

ME
Who can help me? I don't understand how a split-screen view will help me take a photo of both the card on my phone and the monitor. I can't stretch the phone.
And there are no helpers.
MANAGER
We're not rushing you. You can send a photo as soon as you can.
ME:
I can't do this, please find another way. I need to resolve this quickly.
ME:
I don't understand why you're complicating things.
AND THIS WHAT MAGER WRITE AND WHEN I think
my money dont give me back
Manager
Unfortunately, there's no other verification method. You must fulfill all the stated conditions.
ME
But if I really can't do this, I need to buy a phone. Do you want to make sure? We can have an audio call where I'll show you my phone screen and the profile that's here.
MANAGER
That won't work. Only a photo of the card with your profile background visible, where your profile ID will be visible. and then im rage Because he say not possible to give my money)

February 3, 2026
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thank you for your feedback.

We would like to clarify the situation in detail.

The requested photo of the payment card on the background of the user profile is a standard one-time KYC (Know Your Customer) verification procedure, used across the industry. It is required to confirm account ownership and prevent fraud, unauthorized access, and misuse of payment methods.

In this case, the main issue is that you are unable to provide this specific verification step, not that the verification was requested without reason. Unfortunately, without completing all mandatory steps, we are not allowed to proceed with withdrawals — this applies equally to all users.

At this time, we asked you for an alternative way to pass the verification.

UPD: We never told you about any refund, it's not a refundable case that you have. We are not responsible for the fact that you decided to play further with the balance you had in peak. You did an initial deposit of 10 USD and multiplied it by our fair games till 60 USD. The fact that you decided to play further with it, while we were waiting for the verification to pass, and lost it all, is not a technical issue that makes you eligible for a refund.

The verification will end you and you can be fully confident in the withdrawal, and play again if you wish.

Best wishes,
The CSFAIL team

Rated 1 out of 5 stars

SCAM SITE WITH TRASH SUPPORT

Registration date 29.01 deposit 65$. 02.02 withdrawal attempt 65$. The administration bans my account and requests confirmation documents. All the requested documents were provided by me on 03.02. According to the administration, they did not pass verification. How is this possible if I have topped up my account on the website once and provided my bank statement?
Support does not try to help, but simply blocks the account.
SCAM!

February 2, 2026
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thank you for your review.

We would like to clarify an important point: we never request additional verification documents without a valid reason. Such requests are made only when our security team has concerns regarding the authenticity or consistency of the provided information. This is a standard procedure aimed at protecting both the platform and its users.

Providing a deposit or a bank statement does not automatically guarantee successful verification — documents may be rejected if there are discrepancies, unclear data, third-party payment involvement, or other factors that raise compliance concerns.

We are always ready to help our players and review cases individually. If you are willing, please provide your user ID so we can look into your situation in detail and clarify what exactly caused the verification issue.

At the same time, we must strictly follow industry security standards and AML (Anti-Money Laundering) requirements, which are mandatory for all platforms operating responsibly.


Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

What I like most about this place is…

What I like most about this place is the atmosphere. The communication on the website and in the chat is always positive and engaging. The withdrawal process is very efficient, which is a plus. I started with small amounts and have been able to increase them.

September 30, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Thank you for your review. This is a pleasure to know it works for you :)

Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

The platform is fascinating

The platform is fascinating, all the games are interesting in their own way. I especially like Roulette. Although, for me, the most important thing is the atmosphere of competition with the players, positive communication. The winnings are quite pleasing when they happen. Fast withdrawal of funds is also a good feature of the site.

December 11, 2024
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thanks for your review❤️

Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

The site works great

The site works great, everything is extremely clear and simple. Deposits take just a second, and withdrawals are fast and convenient. The chat is excellent; it adds excitement and keeps things interesting. I especially like Crash – whether you win or lose, everything is always fair.

November 23, 2024
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thank you for sharing your experience!

Best wishes,
The CSFAIL team

Rated 4 out of 5 stars

The platform feels smooth and easy to…

The platform feels smooth and easy to use. Deposits go through instantly, and withdrawals don't take long either. I spend most of my time in Crash or Mines - it's fair, and you can actually have fun even without huge wins. The chat adds a nice bit of life to the whole experience.

September 30, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thank you for sharing your experience! We’re glad you enjoy the atmosphere and community on CSFAIL


Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

I enjoy CSFAIL for its variety of…

I enjoy CSFAIL for its variety of games: my favorite is Crazy Wheel, though sometimes I switch to Mines. The site is convenient, loads quickly, deposits are instant, and withdrawals are fast too. The chat has a relaxed vibe, and talking with other players makes the experience more enjoyable. After a year, I’ve learned that even small bets can bring fun and excitement, and everything works transparently and fairly.

September 29, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thank you for sharing your experience!

Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

I find the game's most captivating…

I find the game's most captivating feature to be its constant development. The developers listen attentively to player feedback, regularly adding exciting new features, exclusive skins, and improving the gameplay. The vibrant community is also worth noting. The in-game chat is always vibrant: people discuss strategies, share tips, and simply hang out. And it's not just the fast payouts. It's the atmosphere! That's what truly draws you in and keeps you engaged.

August 2, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thanks a lot for your feedback! Glad you enjoy the chat atmosphere, fast payouts, and crypto play options. We’ll keep working to bring you fresh modes and a reliable experience.

Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

I've been on CS.FAIL for about 2 years…

I've been on CS.FAIL for about 2 years now, and during this time, the site has become more than just a place to gamble; it's become a true community. While I may not always win, the gameplay and interactions with other players in the chat are incredibly enjoyable. The atmosphere on the site is incredibly friendly and positive.

September 3, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello, Ivan!

Thank you for the review!

Best wishes, CS.FAIL team!

Rated 5 out of 5 stars

Tried a few games here and the new…

Tried a few games here and the new design looks way cleaner than before. Crash with skins is fun, especially when you start small and manage to climb up a bit. Withdrawals to crypto went through in just a couple of minutes, which surprised me. Support also replied fast when I had a question.

September 11, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Thanks for sharing your experience with us ❤️

Best Wishes
CSFAIl Team

Rated 5 out of 5 stars

The site feels much better after the…

The site feels much better after the update. Crash with skins is exciting, I like the vibe. I once started with a small amount and ended up with a decent win. Support also helped me instantly when I had a question.

September 8, 2025
CSFAIL logo

Reply from CSFAIL

Thanks for sharing your experience with us ❤️

Best Wishes
CSFAIl Team

Rated 4 out of 5 stars

I rate the site positively

Initially, from just 25 cents, it was possible to increase the amount to 3 dollars, but due to excessive excitement, all funds were lost. Otherwise, I rate the site positively, and the game "Crash" is comparable to the analogue presented on the platform "CSrana", but the winning coefficients there are somewhat more modest.

August 28, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Thanks for sharing your experience with us.

Best Wishes
CSFAIl Team

Rated 5 out of 5 stars

My gaming path is full of contrasts

My gaming path is full of contrasts: there were losses in an instant, but there were also ups. Once, starting with 1500 rubles, I almost tripled this amount and was able to withdraw the AWP Asiimov skin. Receiving skins happened instantly, in less than 15 minutes. It is this promptness of payments that is the key advantage of CSFAIL for me.

September 10, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Thanks for your feedback, hope the skin will serve you well ❤️

Best Wishes
CSFAIl Team

Rated 5 out of 5 stars

De site heeft een fris design en de…

The platform has a fresh design and the Crash game with skins is exciting. Deposits and withdrawals are fast, usually within minutes. Support can be a bit slow and some local payment options are missing, but overall it’s a fun place to play and promo codes make it even better.

September 9, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Glad to know the update made you enjoy the game ❤️

Best Wishes
CSFAIl Team

Rated 5 out of 5 stars

I’ve been playing on cs.fail lately and…

I’ve been playing on cs.fail lately and the new update is great — Crash with skins feels way more exciting now. Managed to start with a small balance and actually build it up, though of course not without some losses. Withdrawals are fast, just a few minutes. Overall solid platform, I’ll keep using it.

September 7, 2025
CSFAIL logo

Reply from CSFAIL

Thanks, Max! Congrats on your wins. We'll be waiting for new highs,

Best Wishes
CSFAIl Team

Rated 1 out of 5 stars

scammed me out of $500

scammed me out of $500

edit: none of what the support has said is true. I deposited $500 and then wasn't allowed to withdraw. avoid this site at all costs

July 19, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Please provide more context on what happened to you, since we cannot help you without any information.

UPD: we've been able to locate your account. Given the standard industry AML policy, our team asked you to complete the KYC, so the withdrawal can be processes, since your account is new, and it's required to verify it. Unfortunately, our team didn't receive any documents from you for 12 days for now. And the outstanding balance that you wanted to withdraw was used by you to play the games till it became 0, which was a suspicious action.

To summarize it, no one scammed you out, and the only thing our team asked for was the proof of identity, to withdraw your balance. We will be happy to assist if you can provide us with the documents in the website chat or sent them over support@csfail.com and unlock withdrawals, since you will confirm the legitimacy of your actions.

Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

At first

At first, I had my doubts there are so many case and betting sites out there that it’s hard to trust any of them. But this one really feels different. The interface is user-friendly, and item withdrawals actually work (I’ve already withdrawn a few CS2 skins — everything came through quickly). There are occasional delays, but support replies properly, not just with canned responses. A couple of times they really helped me out when I messed something up myself. So far, I’m happy with everything. I just hope the site doesn’t go downhill over time🔥

July 1, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thanks a lot for the honest and detailed feedback! We’re glad you gave us a chance and even happier to hear your withdrawals went smoothly. We'll do our best to keep the quality high and never let things slide.🔥

Best wishes,
The CSFAIL team

Rated 1 out of 5 stars

SCAM SITE

SCAM SITE! THEY SCAMMED ME ON 700 EUR

July 1, 2025
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

We're sorry to hear you feel this way. Our platform is fully transparent, with provably fair mechanics and clear terms. If you believe something went wrong, please contact our support team — we're always open to review specific cases and assist.

Hopefully, you can share your contact details with us for a quick investigation and solution.

Best wishes,
The CSFAIL team

Rated 5 out of 5 stars

Better than many others

I’ve been playing on this site for several years now and overall, I’m satisfied. There are lots of different skins — mainly for Rust, Dota, and CS2, which is convenient if you play these games.

The interface is simple and easy to navigate. The games are fair, and I like that you can withdraw skins properly — I haven’t had any issues with payouts, money and skins come through quickly.

Over time, I’ve won various amounts: at first small sums — around $20-30, then bigger ones — about $450, and my biggest win was up to $900. Of course, I’ve had losses too, but that’s part of gambling — you can’t avoid it.

Sometimes there are small bugs, but the support usually responds quickly and helps out. I think the site is reliable, and you can really get what you win here.

July 1, 2024
Unprompted review
CSFAIL logo

Reply from CSFAIL

Hello,

Thank you for taking the time to share such detailed feedback! We’re thrilled to hear you’ve been with us for several years and that you’re enjoying the variety of skins, smooth withdrawals, and overall experience on the site.

We know the ups and downs are part of the game, and we appreciate your balanced perspective. It’s also great to hear that our support team has been helpful when bugs pop up — we’re always working to improve.

Thanks again for your trust and loyalty!

Best wishes,
The CSFAIL team

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