Support is very helpful. I was falsely reward banned, but support helped me get it resolved within 24 hours. I was also given a bonus for the troubles. I would highly recommend coming to big for your... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
smooth ui, instant cashouts, a lot of cases and variety of modes, also great support from Pulsed, helped a lot with the issue and didnt take too long for it to be completely fixed
Company replied
I had to contact support as I had a small bug when trying to withdraw and right away they knew what to do and got me fixed. Support answered in less than a minute as well, thank you, Carl
Company replied
I highly recommend the site! several options to have fun and with a very fair system. I was very impressed with the 24-hour support and always available
Company replied
Company details
Written by the company
Unbox your favourite Skin Today! Enjoy a free-to-play gaming experience now use code 'big' for 3 free cases.
Contact info
3.8
Great
222 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the top CSGO Gambling sites.
One of the top CSGO Gambling sites.
Active Staff, With instant cashouts and frequent Updates. Staff team is super responsive, and has some of the best CSGO Unboxing experiences around.
November 2, 2023
Unprompted review
Although they were a bit annoying with…
Although they were a bit annoying with their kyc age verification I ended up enjoying the platform and the withdrawal process was simple.
April 15, 2024
Unprompted review
Wont let me withdraw
Wont let me withdraw
Always new things do bypass to be able to try and withdrawal waste of time and money. DONT DEPOSIT
Asks to deposit more, says I need to meet certain deposit mininums then says needs ID then says my ID aint working Im done with this.
February 7, 2024
Unprompted review
Reply from CSGOBig
Hello No Body,
We appreciate you taking the time to leave a review. We're sorry to hear that you had a negative experience on our website. There haven't been any "new" changes to address the concerns raised in your review; the 10 credit deposit has always been a requirement on our website to prevent abuse. Regarding the KYC (Know Your Customer) process, we would be happy to look into this for you if you contact our support team at support@csgobig.com. KYC is only necessary if your account meets certain criteria.
Best Regards,
CSGOBig Team
Took ages to KYC STILL NOT DONE
Took ages to KYC had to jump through hoops to get a measly 400 coin withdrawal their questions make no sense its ridiculous they are even requesting KYC for this amount. Then they needed a picture of my card which is not under my own name so they are scheduling a video call and asked for my friends id and picture too? Just complied and am now waiting for my friend to get a call.
January 31, 2024
Unprompted review
Reply from CSGOBig
Hello TRX Games,
Thank you for taking the time to leave a review. KYC (Know Your Customer) is not required on a user's account for a specific amount; there are additional criteria requirements before being required to complete KYC. Please feel free to reach out to our support team at support@csgobig.com with more information regarding this matter so that we can assist you.
Best Regards,
CSGOBig Team
I deposited some skins and in 3 trade…
I deposited some skins and in 3 trade offers from 5 I didnt get my coins in the value of 200-250$
January 21, 2024
Unprompted review
Reply from CSGOBig
Hello RudryguH,
Thank you for taking the time to leave a review. All successful CSGO deposits are instantly credited when registered on the website. The likely case is that you traded to an account that was impersonating the bot you should have traded with. Please reach out to our support team at support@csgobig.com with more information about the trade so we can rectify this issue if it was due to an issue on our side.
Best Regards,
CSGOBig Team
this site is scam iv deposit 15$ and…
this site is scam iv deposit 15$ and went to 90$ when i tried to withdraw it they asked me for kyc ( they didn't said that before) so i did they kyc and its been more than 1 week and im still to get verified and when i try to make a ticket they don't respond u , please never depo in this site cause its a scam
January 16, 2024
Unprompted review
Reply from CSGOBig
Hello Funny Vine,
Thank you for taking the time to leave a review. KYC (Know Your Customer) verification is only required for user accounts that meet certain criteria. In this case, your account should have undergone this verification. Please contact our support team at support@csgobig.com with more details so that we can review your account and resolve this issue.
Best Regards,
CSGOBig Team
All the 5 star reviews are fake
All the 5 star reviews are fake. It's a guaranteed scam site where they trick you into a 50/50 bet which is not. Im on a 20 losing streak in a 50/50 bet? Nah. Completely rigged. Don't play here. There are plenty of better sites out there
December 15, 2023
Unprompted review
Reply from CSGOBig
Hello Maple,
Thank you for taking the time to leave a review. It's unfortunate that you had a bad experience on the website, leading to this negative review and false allegations about the 5-star reviews. Rest assured, nothing on our website can be "rigged." Our website is provably fair, and you can verify all game results to ensure they have the correct outcome. If you have any more information to provide, please reach out to our support team at support@csgobig.com.
Best Regards,
CSGOBig Team
scam website dpg scammed my bayo…
scam website dpg scammed my bayo doppler and they will ban you for no reason becareful guys
December 3, 2023
Unprompted review
Reply from CSGOBig
Hello Essam,
We appreciate you taking the time to leave a review. Depositing money on the website and experiencing losses does not mean you were "scammed." However, if you believe there is more information you can provide, please contact our support team at support@csgobig.com so that we can investigate this matter and address any issues if necessary.
Best Regards,
CSGOBig Team
I’m absolutely amazed how fun and…
I’m absolutely amazed how fun and inventive this site is definitively the best out of all the other sites I’ve played on it’s honestly a gem. Perfect place highly recommend
October 16, 2023
Unprompted review
Quick Withdrawals
October 2, 2023
Unprompted review
My recent experiences on this site was…
My recent experiences on this site was impressive and super exciting. What really stood out was their exceptional customer support on site chat system that helped me out with any withdrawals and deposits that I was worried about. Made me feel safe and secure, I would definitely recommend CSGOBIG!
October 13, 2023
Unprompted review
The staff on CSGOBIG is undeniably the…
The staff on CSGOBIG is undeniably the best and fastest to response when needed… 6 stars easy
October 13, 2023
Unprompted review
Withdraw takes way too long why does it…
Withdraw takes way too long why does it even take someone to review a withdraw and why is the balance not locked if you try to withdraw worst csgoopening site i ever played on and i played on a lot better try some else guys
October 1, 2023
Unprompted review
Reply from CSGOBig
Hello metaSpooky,
We appreciate you taking the time to leave a review. We're sorry to hear about your negative experience on our website. Sometimes, withdrawals may require manual processing to ensure the security of our users. In regards to the locked balance, users have the option to opt into self-exclusion if necessary. If you have any additional information to share about this situation, please feel free to contact support@csgobig.com for assistance.
Best Regards,
CSGOBig Team
Made so much money of this website
Made so much money of this website! The games are so super fun to play :) very happy with it
October 1, 2023
Unprompted review
The owners owned a site which exit…
The owners owned a site which exit scammed. Avoid this site unless you want to become a victim like their previous site users. Avoid AVOID AVOID.
September 9, 2023
Unprompted review
Reply from CSGOBig
Hello Hwe,
Thank you for taking the time to leave a review. It seems that there might have been a mix-up as we are unsure about the subject of your review. If you have additional information to share, please contact our support team at support@csgobig.com, and we will be happy to look into this for you.
Best Regards,
CSGOBig Team
got banned for using a streamers promo…
got banned for using a streamers promo code when i contacted support they said " we can ban for any reason" and straight up muted me in there chat so i won't complain. can't get anymore shameless.
September 9, 2023
Unprompted review
Reply from CSGOBig
Hello Mohamed,
Thank you for taking the time to leave a review. We're sorry to hear that you had a bad experience on our website. Please note that users do not get banned for simply using a promotional code from a streamer. However, users can be banned for violating the Terms of Service. If you feel that the ban is incorrect, please reach out to our support team at support@csgobig.com so they can assist you with this.
Best Regards,
CSGOBig Team
Worst site ever
They banned me for the stupidest reason ever, for opening cases on their site and withdrawing the money that I get and because I was entering some competitions. JOKE SITE
August 29, 2023
Unprompted review
Reply from CSGOBig
Hello Mihai,
Accounts are banned from the website only for violating the Terms of Service, which seems to be the case here. If you believe your ban is a mistake, please contact our support team at support@csgobig.com with more information so that we can assist you and resolve this situation.
Best Regards,
CSGOBig Team
Violation of their own TOS and locking of withdrawal
They didn't even mentioned in their TOS regarding KYC. But they just blocked my withdrawal, I didn't even violated their any TOS and asking to do the KYC to get the withdrawal. Support is stubborn and dont even follow their own Terms and Conditions. Very unprofessional website to gamble on.
August 22, 2023
Unprompted review
Reply from CSGOBig
Hello Ong,
KYC is only required when a user account meets the specific requirements, which was the case with your account. All withdrawals are processed instantly, and if awaiting KYC, it will be processed after completion. We're happy to assist you further if you reach out to our support team at support@csgobig.com and provide us with more information regarding this issue.
Best Regards,
CSGOBig Team
Negative Admins, Negative site
Got banned, never gave me a ETA for my unban, when I ask about it, all I was met with was negativity from the admin's and owner/s of the site. Never play on this site. I've self excluded myself for a year so they cannot rob anymore money off of me.
I'm not taking this review down, I want to show people how terrible the people who run this site are.
August 22, 2023
Unprompted review
Reply from CSGOBig
Hello,
We appreciate all reviews as they provide feedback for others to see when it's an honest review. However, in this case, if your account was banned, then the self-exclusion part is invalid since you weren't able to access your account. If you want more information about your ban, please reach out to our support team at support@csgobig.com.
Best Regards,
CSGOBig Team
Please dont use this site even some big streamer use it
Went to try the site, I was thinking use the jackpot and i won and i even liked it, then i tried to withdraw and u need deposit for example u want withdraw 80€ so u need to depo their 20coins so its the type of site where u must depo the specified amount of money to withdraw. Then i tried that coinflip where u can call bot and use guns, ofc i lost every single coinflip there xdd. So coinflips are more rigged then phant0m. Please guys dont depo, dont play there please. Just buy food or save that money for later
August 22, 2023
Unprompted review
Reply from CSGOBig
Hello xDamnon,
It seems like you won credits from a promotional code and then attempted to withdraw them. As per our website policy, users are required to deposit 10 credits to enable withdrawals, which is a measure to prevent bot activity. We are sorry to hear about your experience. If you contact our support team, they can investigate this matter further for you. Please reach out to support@csgobig.com for assistance.
Best Regards,
CSGOBig Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.