Idk how this site has for the moment 3.4 rating nvm its the best cs gambling + trading skins.Helpful and innovative the support team is the fastest and most helpful good with transparency.never was ne... See more
Company replied
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Review summary
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I've been using the site for about 8 years, never had any problems, the support and administration team are extremely competent and efficient! Like all sites, bugs happen, I found some and reported th... See more
Company replied
Company details
Written by the company
The original CSGO skin betting platform, since 2016, and leading P2P marketplace. Trade skins with 0% fees!
Contact info
Korporaalweg 10, 0000, Willemstad, Curaçao
- contact@csgoempire.com
- csgoempire.com
3.3
Average
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SilverDuckie
SilverDuckie
This admin sat with me the whole time for 50 minutes, didn't leave me for a moment until I got the answer I needed, looked at all the forms I sent, checked, answered quickly, helped, really supported me mentally, a person with a heart of gold, giving his all to the company csgoempire
Thank you very much, man, Victor
December 11, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thanks for the great review! I'll pass along your feedback to the support agent who helped you, I'm sure it will make their day!
All the best with using our site and feel free to reach out to support at any time!
- Clayton
The best and honest casino/CSGO gambling site out there
I just want to say that csgoempire might be the best and honest casino/CSGO gambling site out there. Not only because they have full transparency, but their support team is outstanding. They need to work on and overhaul the website a little bit, but as long as fairness is there and we can chat with an open-minded support team that will actually help, I don’t see such a big problem.
December 1, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thank you for your honest review. I'm glad you can rely on us in terms of honesty and transparency - it's definitely one of our strong points and we hope other casinos can follow the standard that we're trying to set within the industry.
You'll be glad to know that we have many plans to improve the site, including some updated designs, new features for our existing games, and more importantly, a brand new P2P system for an enhanced user experience. Stay tuned!
- Enzo
I really loved this site but
I really loved this site but the unsolved dispute after I get promised that they will look on settlement after I provide evidence was the nail in the coffin. Sometimes statistic gets wrong I get that but video evidence doesn’t. Aleksander Barkov shot at least 3 SOG versus Carolina at 30th November. I put up the proof but they wouldn’t change the settlement. Sad that wronging statistics weighs more than video evidence. Choose a more serious bookie if you want a better experience
STEAM ID : 76561198109424844
December 1, 2024
Unprompted review
Reply from CSGOEmpire
Hey, can you please provide me with your Steam ID64 so I can take a closer look into your issue?
Edit: Thank you for reaching back out to our support team. I can confirm that after taking a closer look, this has been settled in line with our match betting rules - "Sports data source for NHL is nhl.com."
The evidence that you provided is not sufficient to overturn the official stats provided by the NHL. As discussed in the ticket, if the official stats are adjusted, we'd be more than happy to re-evaluate.
- Enzo
Tried to sell my knife on csgoempire…
Tried to sell my knife on csgoempire and got scammed. Someone logged in to my account and i lost everything. Higly recommens not using this site, scam site!!
November 9, 2024
Unprompted review
Reply from CSGOEmpire
Hey, can you please provide me with your Steam ID64 so I can take a closer look into this for you?
It sounds like you unfortunately fell for a phishing scam but if you reach out to our customer support team we can confirm this for you. Please note that as we're not responsible for your Steam account, as we don't control your security controls e.g. mobile authentication, that we won't be able to offer any form of compensation.
Moving forward, I can only suggest that you be extra careful when signing into sites or downloading extensions. We have a help center article that goes into more detail on how these phishing scams work: https://help.csgoempire.com/en/articles/5411874-how-do-phishing-sites-work
- Enzo
USER DATA LEAKS
Logged in to csgoempire (and no other website) with my Steam account, and that same day, my account was hacked and items were stolen.
This website is either a big scam or their security is very weak.
Either way, shame on csgoempire for compromising user data and login tokens.
October 18, 2024
Unprompted review
Reply from CSGOEmpire
Hey, I'm sorry to hear that your Steam account was compromised, but please note that this is not as a result of a security breach on our site. We have no control over your Steam account, nor over your security controls such as mobile authenticator.
It's possible that you unknowingly logged into a phishing site, granting access to a hacker. I'd be happy to help verify this if you can provide me with your Steam ID64.
- Enzo
50/50
It's like that meme.
"Sometimes very good, sometimes very bad"
Once started with 3 coins to my name and in the end I had over 700 coins. Then I rinsed it all becuase I had a problem and was stupid, altough that many loses that I had in a row was a little sus. Some days later I went 170 coins profit (30 coins daily case). Other than that the websites fine if you like daily rewards and got some cash on you.
However the websites a little slow and sometimes you cannot press the deposit/withdraw button. Same goes for case battles.
September 5, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thank you for the review. Please note that our provably fair system allows anyone to verify and prove that their results are fair and random. We operate on verification, not trust, so you're not simply taking our word for it.
If you're experiencing lag on our site, I'd suggest using one of our mirror domains as this may help with the connection issues: https://csgoempiremirror.com/.
If issues persist, please contact the on-site support team so we can take a closer look.
- Enzo
The site scam me 10$ ,so i were just…
The site scam me 10$ ,so i were just test the deposit system via bank and they just took the money without giving me the balance in site , i ask support and they told me that my deposit have been cancelled and said my bank hold it , it been more than 2 month now i ask my bank and they know nothing about it
September 1, 2024
Unprompted review
Reply from CSGOEmpire
Hey, can you please provide me with your Steam ID64 so I can take a closer look into this for you?
An automatic refund should be initiated in the event of a failed or rejected payment. If we don't receive the funds for a deposit then we're unable to credit the balance on our site.
- Enzo
Placed bet got placed on the next round instead without my permission
I placed a bet on either ct or t every round as well as on dice and I then one round when I placed on ct and dice the dice didn't register that round but auto registered the round after while the wining bet was dice the round I placed the bet. I contacted support about this and they told me I had to have a video recording of the event to do something about the situation even tho they can see my history of doing those bets for a couple hours in a row. Are they expecting me to record when I gamble alone in my room just to keep track of their bugs. In conclusion don't play on this site it is riddled with bugs and support is not helpful at all. Its much better to take your money somewhere else
October 28, 2024
Unprompted review
Reply from CSGOEmpire
Hey, can you provide me with your Steam ID64 so I can take a closer look into this for you?
Please note that it's impossible for us to process bets on your behalf. We have no control over the confirm button when wagering so it is your responsibility to ensure bets are placed in the correct round.
We haven't received any reports of your claim, nor have we been able to replicate this. Without a video recording or any other evidence, we're unable to verify your claim.
- Enzo
the best site ever
so good site best odds on match betting and zero fees on deposit and withdraw
October 11, 2023
Unprompted review
Reply from CSGOEmpire
Hey, thank you for the honest review. We do indeed offer the best odds possible for our esports betting - I'm glad you noticed. I'm also glad that you appreciate our 0% fee marketplace!
- Enzo
Attention! Don't play here!
No need to bet here! go away! according to their rules they can cancel any winning bets on sports if their provider deems it necessary! i have experienced this twice already! my winning bets were calculated at odds of 1!!! i have all the proof, who wants to make sure, contact me, i will provide everything. i am a real user and this is an honest review.below i will provide id of tickets
2448979217753448501
2447043536286261763
September 21, 2024
Unprompted review
Reply from CSGOEmpire
Hey, I've taken a closer look into these bets and I can confirm that our provider voided/refunded these due to incorrect odds. I can see that this has been explained to you in the conversation that you have raised with our onsite support team.
It's not unusual for incorrect odds to happen as we offer a wide variety of matches and markets. While this is unfortunate, please understand that we reserve the right to reverse bets based on incorrect odds as per our rules. You can find this information under 'Acceptance, suspension and voiding of bets' on the rules page: https://csgoempire.com/match-betting/rules
Please contact our onsite support team again if you have any other questions.
- Enzo
Terrible policy
Terrible policy, THe trade was cancelled last minute and then I had no time to accept trade. Customer support not helpful. Lost $25 worth. Terrrible website. Scammer enabling website
September 10, 2024
Unprompted review
Reply from CSGOEmpire
Hey, can you please provide me with your Steam ID64 so I can take a closer look at this trade for you?
Please note that each user (seller and buyer) has a set amount of time to action the trade on their end. Even if this user cancelled the trade at the last minute, you would've had the same amount of time to raise a dispute if there was an issue. As soon as the seller marks the trade as sent, you have 30 minutes (for auctioned items) or 12 hours (for non-auctioned items) to confirm it on your end.
Please let me know if you have any questions about this, otherwise you can contact our onsite support team for further clarification.
- Enzo
Best customer service ever
I love this site so much for bunch of reasons
1) Fair odds (thats already put empire on top , but there is much more pros)
2)Skin sell/withdraw with 0!!! 0% fee
3)New match betting system is actually easy to use
and the main thing that makes this site that special - 24/7 support team.
I live in japan and good customer service is regular thing for me, but those people are unreal.
Thomas, Stu, Shiba , Ryan , SilverDuckie, K3no are the best.
Much love from Pignoys Owner
September 11, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thank you for the detailed and honest review! Our support team is definitely unmatched so I'm glad you've had a great experience with us on the site.
- Enzo
They will KYC you if you withdraw more…
They will KYC you if you withdraw more or total of only $1,200, If you try to withdraw skin with your balance sellers will attempt to scam you and sometimes will succeed if you go to sleep or busy because they auto complete trades within 12 hours.
September 7, 2024
Unprompted review
Reply from CSGOEmpire
Hey, please note that the 2,000 coin limit regarding crypto withdrawals is stated in our Terms of Service: "When withdrawing with cryptocurrencies, we typically allow you to withdraw 2,000 coins before KYC checks are required. There are some scenarios where our security system will require these checks to be completed before this limit is reached."
When withdrawing via cs skins, you are instructed and required to confirm action on your end. If you withdraw an auctioned item, the trade is subject to a 30 minute confirmation window for both users. If it's a non-auctioned item, this window is extended to 12 hours.
If the seller doesn't send the item within the timeframe, you receive a full refund and the seller is punished for failing the trade.
If the seller marks the item as sent on our site, you need to raise a dispute via the "I have not received the item" button if there is an issue, otherwise the trade is automatically completed and funds are released to the seller. This is because, especially for auctioned items, we assume the buyer has accepted the trade on Steam and ignored the confirmation button on their end (as this releases the funds to the seller). If we didn't have any automation in place, the seller's funds would remain in escrow indefinitely.
When you initiate trades on our site, you are required to complete the actions necessary, such as confirming receipt of the item or raising disputes so the support team can take a closer look into any issues raised.
If you haven't already contacted our support team, please do so. While we cannot be held responsible for failed trades or offer compensation as a result, we're happy to help return funds if they're still available on the seller's end.
Alternatively, please provide me with your Steam ID64 so I can take a look myself.
- Enzo
Amazing customer service
I sold my first ever listing on the website and did not notice or read somewhere that there is a (fair afterall) rule that if you do not sell your item to a buyer you get penalty for that, i left an item and went outside, when i returned i saw i got a penalty for not selling it to a buyer , although it was a couple of cents, it frustrated me and i contacted the customer service and Thomas, the nicest guy ever, explained me the rules and after i asked him to maybe just once, convert my penalty into a warning since its my first listing, he agreed and immediately returned me back the money, i was super satisfied with this experience because i am new to the website and so far really like it, knowing there is a 24\7 customer service that actually cares for my experience is awesome. even if its a small thing, it shows alot about the company.
September 2, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thanks for taking the time to let us know about your positive experience with our customer support team. We're always happy to offer one-off exceptions in the event our customers are unfamiliar with our rules.
Thanks for the review!
- Enzo
Reply from CSGOEmpire
Hey, thanks for the honest review. We aim to impress with our super fast response times!
- Enzo
Helpful Support agents
Ran into a problem with P2P trading system, Got help from a support member (Thomas) really helpful! Helped me get my money back really fast, + Friendly and nice
August 31, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thanks for the review - I'm glad you had a positive experience with our support team.
- Enzo
Trash website trash staff
Trash website trash staff, people robbed me on this website and they didn t want to give my moneyt back
August 23, 2024
Unprompted review
Reply from CSGOEmpire
Hey, can you please elaborate on this so I can get more of an understanding of your situation? If you could also provide me with your Steam ID64, that would be helpful.
- Enzo
best site oat fair odds no bs overall…
best site oat fair odds no bs overall just a great an honest experience on csgoempire!
August 22, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thanks for the honest review!
- Enzo
Being Transparent..
I LOVE the fact that you're trying to lead the way in cleaning up, and being transparent to all. I hope this pick's up momentum to the rest of the industry. GREAT work guy's.
August 11, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thanks for the honest review! Transparency is extremely important in this industry as it's the best way to reassure users. You'll be glad to know that we have a lot of exciting plans to help propel this momentum - stay tuned!
- Enzo
best for trading
cool site, let me deposit my things without taking their percentage and have relatively larger supply than other sites when withdrawing
August 12, 2024
Unprompted review
Reply from CSGOEmpire
Hey, thanks for the review. I'm glad you appreciate our 0% fee marketplace!
- Enzo
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