I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that m... See more
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Review summary
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Reviews shaping this summary
I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... See more
Company replied
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted custo... See more
Company replied
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... See more
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Company details
Written by the company
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Contact info
Australia
- cstmcanvas.co
4.3
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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2 months to get it
2 months to get it. Horrible communication. Lies lies and more lies
November 29, 2024
Reply from Cstm Canvas
Hey Justin!
Thanks for your review, and we're really sorry for any trouble you've had. We checked, and your order was delivered earlier this year, were you able to receive it? We understand delays can be frustrating, but if your order is lost or missing, we’ll gladly replace or refund it. If you haven’t received it, we’d love to sort this out for you. Please email us at support@cstmcanvas.co, and our team will be happy to help.
We truly appreciate your support! 😊
I just got an email from custom canvas…
I just got an email from custom canvas saying they've issued a REFUND on my canvas that I've been waiting for since BEFORE CHRISTMAS. I have been told seven times by custom canvas that my product was in customs, being x-rayed, had the wrong address, blah blah blah, and now they're saying they issued a refund? Why would they do that if it's on its way and just being held up by customs for the 7th time? And why do you have an x-ray a canvas? Anyway, there was no refund deposited in my account. Nothing. Not surprised! Don't order anything from custom canvas people!
February 3, 2025
Unprompted review
Reply from Cstm Canvas
Hey Jeremy!
We truly apologize for the delay on your order and we have sent you a private message to resolve the issue. Upon checking, the order hasn't been updated since January 22nd which gave us an impression that the order is lost. We do not want to wait you any longer which is why we have processed your refund yesterday, February 3, 2025 and it is currently pending which is the reason why you still haven't received any notification from your bank that it has been processed. It takes 24 to 48 hours and can sometimes takes 7 business days to process refunds depending on your banks processing time. We do not wish to cause any inconvenience to you and we take full responsibility for any delays that the carrier is causing. We understand that it is our responsibility as well to choose the carrier we ship with and please know that this has been a learning experience for us as well and ensure improve our services in the future.
We truly value your business with us and we apologize for any trouble this experience has caused you. It would be much appreciated if you can respond to our email to ensure that everything is okay on your end. Thank you and we hope you have a blessed day! 🫶
**Terrible Experience
**Terrible Experience – Never Received My Order!**
I placed an order with **CSTM Canvas** over **two months ago**, and I still haven't received anything. No updates, no tracking information, and absolutely zero customer service response. I've reached out multiple times, but they either ignore my messages or give vague, unhelpful answers.
At this point, it feels like I've just thrown my money away. This company is completely unreliable, and I **would not recommend** ordering from them unless you enjoy waiting indefinitely for a product that never arrives. **Avoid at all costs!**
February 2, 2025
Unprompted review
Reply from Cstm Canvas
Hey Eric!
Thank you so much for your review, and we’re really sorry for the delay with your order. We totally understand how frustrating that must have been.
After checking, we can see that your order was delivered to your address at 261 East Mesquite St. on January 21st. We’ve sent you an email to confirm this, just to make sure everything is okay on your end. If your order is lost or missing, no worries, we’re more than happy to help find a solution for you!
Please check your email when you get a chance, and let us know if you need any further assistance. We just want to make things right for you! Thanks again for your patience and support! 😊💙
You completely F'd Up
You completely F'd Up. I'm glad I managed to get reimbursed. You failed completely even after giving a second chance.
Never received the product I've told you this before, so quit asking me to give a rating. You're a complete failure.
December 3, 2024
Reply from Cstm Canvas
Hey Arnold!
We’re really sorry for any issues you may have had, and we just want to check in to see if everything has been sorted out. From our records, it looks like we offered you both a replacement and a refund, and the replacement was delivered on December 30th. Could you let us know if you received it? At the same time, you have received a full refund as well.
We genuinely want to ensure you’re satisfied, and we’ve worked hard to offer solutions to resolve the situation. We completely understand how frustrating this must have been, and we truly apologize for any inconvenience caused.
Your feedback is really important to us, and we care about making sure our customers are happy. We just want to make sure everything is okay on your end. Please let us know if you need anything further by sending or responding to our email
Thank you so much for your continued support! 🫶
Reply from Cstm Canvas
Hey Ronald,
Thanks a lot for sharing your feedback, and we’re really sorry about the issue with your order. We always try to make sure every order is perfect, but sometimes things do go wrong, and we want to make it right for you.
We’ve looked into your order and saw that a refund has already been processed. We’ve also sent you an email to check if everything is okay now. If not, we’re more than happy to help you further with your order.
Please feel free to email us back when you can. We really appreciate your patience and look forward to hearing from you soon!
Thanks again!
Refunded finally after never getting order
Updated-2/3/25-Finally got a refund after reporting to PayPal.
Still have not gotten my order and still customer arrive just keeps sayings it’s on its way but the tracking number still says it is sitting since 12/24. I’ve already submitted a claim with PayPal for a refund.
December 2, 2024
Reply from Cstm Canvas
Hey Frances!
Thank you so much for your order! We're so sorry for the delay on your order, and we totally understand how frustrating this can be. We noticed that the tracking hasn’t been updated in a while, so we want to make things right for you!
We’ve sent you an email with a solution, and we’d love to hear your thoughts. Please know that we’re doing our best to get orders delivered on time, but sometimes shipping delays are out of our hands.
Let us know how you’d like to proceed, we truly appreciate your patience and can’t wait to hear back from you! 😊
This is the second purchase.
This is the second purchase I have made and both were gifts for my wife and she loves them both.
December 3, 2024
Reply from Cstm Canvas
Hey Jeremy!
That is amazing! We truly appreciate your review and we are so glad that your order has finally arrived! We truly value your business with us and we would really love to create more canvas and memories for you soon!
Thank you so much for your continued support!
Much Love, Cstm Canvas Team! 💖
Slow delivery and poor tracking from China
Liked the product but the tracking leaves you constantly wondering with the carrier handoff. Estimated or what the delivery said at checkout took a little longer in real life. Didn’t make it in time.
November 29, 2024
Reply from Cstm Canvas
Hey Glenn!
Thank you so much for your review! We’re really sorry for the delay with your order. We always do our best to get your package to you as quickly as possible, but sometimes shipping is out of our hands. However, we can definitely check with the carrier for any updates and make sure everything is on track.
We feel bad that this happened to you, and we truly appreciate your patience. This has been a learning experience for us, and we’ll work even harder to make sure deliveries arrive on time in the future. We’re so happy your order finally made it to you, and we’re really grateful for your support.
Much Love, Cstm Canvas Team 🫶
Do not order from this place…
This company i should have read where this company was. They haven't delivered canvas yet. It's been 3 months. Ordered it on 11/04/2024. Now it's 01/16/2025. Really please don't order from here they are just a scam taking people money that's looking for so called quality work.
January 16, 2025
Unprompted review
Reply from Cstm Canvas
Hi Chester,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be for you. Please know that we don’t engage in any unfair practices, and we truly value our customers.
While there might be some delays with deliveries, we want to assure you that these delays are unintentional and unfortunately, once the orders are handed over to the delivery service, we don’t have full control over how quickly they arrive.
We have also reached out to you today because we truly want to make things right. We would love to hear from you so we can work on resolving this for you as soon as possible.
Thank you so much for your patience and understanding, Chester. We’re here to help and look forward to your response!
Order never came
Order never came. Processing took 4 weeks. Shipping was from China. Can't track order. It's now 7 weeks since order and still no package. The only response I've gotten is it's coming. Was told it would be here last week, and the week before that. Order never came and they don't give your money back. Theives
January 16, 2025
Unprompted review
Reply from Cstm Canvas
Hi Valaree,
We’re really sorry to hear about your experience. Please know that it was never our intention to cause any inconvenience, and we deeply apologize for the delay with your order. We completely understand how frustrating this must have been for you, and we are here to make things right.
The good news is that your refund has already been processed today! You should have received an email confirmation about the transaction.
Once again, we sincerely apologize for the trouble and the delay this has caused. If there’s anything else we can do to assist you or if you have any questions, please don’t hesitate to email us anytime. We’re always here to help!
Well not yo beat a dead horse but.....
Well not yo beat a dead horse but.....
I ordered a canvas for my wife intended for Christmas. Here we are January 15th 2025 and it still has not shown up. I emailed and got the same email as others.... It is shipping and thank you for your patience. I have sent multiple emails after with no reply. Tracking says it has been in Los Angeles and last dated January 7th. Very poor communication!
January 15, 2025
Unprompted review
Reply from Cstm Canvas
Hi Jeremy,
We’re really sorry about the delay with your order. The holiday season has been super busy for us, and we completely understand how frustrating this must be for you. We truly want to help and make things right for you!
While delivery is something we can’t fully control, we have already contacted the delivery company to try and speed things up for you.
If you could please send us an email about your issue, we’ll be happy to assist you further with a replacement or refund. You can reach us at support@cstmcanvas.co, and we’ll make sure to respond as quickly as we can and happy to make things right.
We’re here to help and really appreciate your patience and understanding. We look forward to hearing from you soon!
Good Luck
I ordered my canvas on December 10 and was told normally 2 weeks, but probably closer to 3 weeks - no biggie I figured as much with it being 2 weeks from Xmas . It’s not January 9 and still no canvas . The effin tracking shows it’s been setting in Los Angeles since January 4 WHY? For five days it’s just sat there ? That’s bullshit . And please stop using the Shopify tracking . It suckd . If you’re too cheap to use a top or even mid tier courier and just charge for shipping or give us the option . That way we can at least choose to pay another $26 for shipping at get it in 3 weeks vs free shipping and it’s arrival is as unknown as the lottery numbers . BUY AMERICAN MADE PRODUCTS ONLY! I didn’t realize this was made in China or I’d not ordered it however, I’ve ordered ‘MANY THINGS coming from China and received it faster than this - ridiculous
January 9, 2025
Unprompted review
Reply from Cstm Canvas
Hey Lori,
We’re really sorry for the delay with your order. We always try our best to deliver your items on time, but sometimes, delivery is out of our control. No worries, we’ve tracked your order, and we can confirm that it has already been delivered to you. We hope everything arrived just as you expected!
If there’s anything wrong or if you need help, please don’t hesitate to reach out to us. We’d love to hear from you so we can make things right for you. You can easily contact us by sending an email to support@cstmcanvas.co, and we’ll be happy to assist you.
Thank you so much for your order, Lori! We truly appreciate your patience and understanding, and we’re here to help in any way we can! 😊
This company is a scam
This company is a scam, I placed my order on 12/1 and have yet to recieve my order. The tracking numbver that was sent to me just shows that it is in transit and nothing more. The company will not get back to me about exactly where my order is, they won't even tell me which carrier has my package.
December 1, 2024
Unprompted review
Reply from Cstm Canvas
Hi J,
Thank you so much for your purchase, and we’re really sorry for the delay in getting your order to you. We always do our best to make sure orders arrive on time, but sometimes the holidays can cause delays, and unfortunately, we don’t have control over those.
The good news is that it looks like your order has arrived! We just wanted to check in and make sure everything is as expected. Is everything okay with your order?
If you need any help or have questions, please don’t hesitate to reach out to us at support@cstmcanva.co.
We really appreciate your communication and look forward to hearing from you soon!
Canvas took a month to arrive and not as described
I ordered a custom canvas expecting to receive a printed and mounted canvas like the one shown in the video. Not only did it arrive over a month after I placed the order, but it also turned out to be just a printed sheet on a roll—not the mounted canvas they make it appear to be. Very disappointing!
January 3, 2025
Unprompted review
Reply from Cstm Canvas
Hey Mark,
Thank you so much for your purchase! We really appreciate your support, and we’re truly sorry for the delay with your order. Unfortunately, we don’t have direct control over the delivery process, but we do our very best to communicate with the delivery company to get your order to you as quickly as possible. It’s great to hear that you’ve finally received it!
We also want to apologize for any confusion. After reviewing your order, we noticed that you chose the unframed version of the canvas, which is likely the reason it arrived rolled up. This detail is mentioned on our website before purchasing, but we completely understand if it was missed. Please know that we’re here to make things right for you.
Feel free to email us at support@cstmcanvas.co, and we’ll gladly assist you in resolving this issue.
We’re looking forward to hearing from you soon!
Advertised on Facebook as a pre…
Advertised on Facebook as a pre Christmas availability. Arrived as a roll not mounted in the beginning of January. Avoid!
January 6, 2025
Unprompted review
Reply from Cstm Canvas
Hi Wayne,
We’re really sorry for the confusion and totally understand how frustrating this can be! After looking into your order, we can confirm that you ordered the unframed version of the canvas, which is delivered rolled up. This information is on our website before you make your purchase, but we totally get how it might have been overlooked. Please know we’re here to make things right for you.
Feel free to reach out to us at support@cstmcanvas.co, and we’ll make sure to get back to you as quickly as possible.
We’re always here to help, and we’re looking forward to hearing from you soon!
My wife loves this gift
My wife loves this gift. It is so precious to have us all together on this family signpost. The quality is excellent.
January 2, 2025
Unprompted review
Reply from Cstm Canvas
Hey Barry!
Thank you so much for your review and we are so glad that your wife loves it so much! We are so happy to hear this and we are more than happy to give you discount on your next order with us!
Please send us an email at any time if you need more help! 💖
Worth the wait
A really cool idea to begin with. Very innovative. The perfect Christmas gift. Far too long between ordering and delivery, but worth the wait.
January 3, 2025
Unprompted review
Reply from Cstm Canvas
Hi Robert!
Thanks a lot for your kind review! We're really sorry for the delay, but we're so happy to hear your order has finally arrived.
We appreciate your support and are always here if you need help or a discount on your next order!💖
Nice canvas, poor tracking info
The couples dating in love canvas is very nice & was an impulse buy,but it was costly for it’s size & I’m sure I could’ve sourced it cheaper if I’d bothered to look,seen the ad on instagram & was under the impression it was a uk company,if I’d knew they were a Chinese outfit & it would take so long to receive I wouldn’t have bothered,the communication was poor & no way of contacting them, they sent an email with a tracking link, but this wasn’t updated daily & it took nearly 2 weeks to just leave china, they stated on the order that it would be dispatched by Royal Mail & that gave me the impression that they were uk based, on reaching the uk it was delivered by evri & im surprised it reached me & in one piece,
December 3, 2024
Unprompted review
Reply from Cstm Canvas
Hi Philip!
Thanks a lot for your review, and we're really sorry for any trouble you’ve had. We're here to help in any way we can! Since we're based in Australia, some orders may come from our overseas warehouse, which can cause delays. We're happy your order finally arrived, and we're here to make things right for you.
Feel free to email us anytime at support@cstmcanvas.co if you need any more help.
We look forward to hearing from you soon!
This so called company is a complete disgrace.
I made and paid for an order for a christmas gift in late Nov.2024 promising an 8day delivery.I never received this order as of Christmas Eve and sent an inquiry as to the state of my order. Prior to this I tried tracking the order and the order number couldn't be found. I then sent a request for my money to be refunded. It was then i finally heard from someone Named Jamie that said the order was sent to their reliable carriers. Well after several emails that went unanswered my order arrived on Dec. 30. I told my wife Merry Christmas, opened the package and it wasn't even my order ! had someone else's names on it. I have never dealt with a business so inept in my life. Don't ever do any business with this company. I'm still waiting to hear from someone to explain this disaster, And yes I still want my money back !
December 30, 2024
Unprompted review
Reply from Cstm Canvas
Hey Tj,
We’re really sorry for the trouble this delay has caused you. We always try our best to deliver orders quickly, but the holiday rush has caused some delays, which are sadly beyond our control.
We noticed that your order has been refunded, and we just wanted to check if everything was sorted out for you.
If there’s anything else we can do to make things right, please sent us an email at support@cstmcanvas.co
We look forward to hearing from you! 😊
Do not buy from this company
Do not buy from this company. Go through Amazon or a more trusted company. I placed my order on Dec 4, I have yet to receive my order...22 days later. I did track and as of today, my order is in Shanghai. I have sent multiple emails requesting details of their promise of order processing. I received one and have to receive a response to my following emails.
I would not suggest using this company and I am about ready to ask for my money back, not a credit, a full refund since they have not kept their side of the order agreement. This was to be a Christmas gift, but I think I would be lucky to give as an Easter or Halloween gift.
So disappointment with the service and this really goes to show the quality of this company's reputation. Customer satisfaction is important along with making sure that the customer is feeling insecure and the non responsiveness is very low grade.
December 26, 2024
Unprompted review
Reply from Cstm Canvas
Hi Dean,
Thank you so much for your review, and we’re really sorry to hear about your experience. We truly apologize for the delay in responding to emails, these past weeks have been incredibly busy for us. We hope you understand.
We’re also very sorry for the delay with your order. We’re doing everything we can to expedite its delivery. However, we couldn’t find your order in our system since the review only has one name. Could you please email us with your details so we can assist you better?
If your order was lost, we’d be happy to offer a replacement or a full refund. Feel free to email us at support@cstmcanvas.co for any assistance.
Thank you so much for your understanding!
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