I questioned my order right off! It showed the names wrong. I emailed and got a message right away, it’s standard to show the standard names. Whew! I read all the reviews and was very skeptical that m... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... See more
Company replied
My packaged had arrived about 2.5 weeks which was ok as I planned it might take a few weeks so I left myself plenty of time. Upon opening my order I found the frame has been crushed. I contacted custo... See more
Company replied
We absolutely love our canvas’s they are great quality and look beautiful 🤩 amazing customer service aswell 🫶🏻 when you order delivery is so quick too . Can’t wait to review our second one next wee... See more
Company replied
Company details
Written by the company
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Contact info
Australia
- cstmcanvas.co
4.3
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deceptive Company
I ordered (2) canvases on 11/20/2024 under the impression that they were made and shipped with USA per their advertisement. I entered a dispute with my payor on 12/7/2024 because the seller had not provided tracking information. My request to the seller kept promising tracking information and I requested that they cancel the order. They kept assuring the order was shipped and offered a tracking number that said NO information. Today, 12/26/2024, the item arrives with multiple shipping labels and after peeling them away, the item was shipped from CHINA, to Washington State, to Chicago and then to me!
December 26, 2024
Unprompted review
Reply from Cstm Canvas
Hey Shelley,
Thank you so much for reaching out to us. We’re really sorry to hear about this and want you to know we’re here to help. We sincerely apologize for any misunderstanding and truly appreciate your patience.
To manage costs, we do ship overseas, which can sometimes cause delays. Please don’t hesitate to contact us if you’re experiencing any issues, we’re happy to assist in any way we can.
Feel free to email us at support@cstmcanvas.co, and we’ll gladly arrange a refund or replacement if needed.
Looking forward to hearing from you soon!
Bogus website????
I purchased a custom canvas with my name and my children's and husbands in a 30x40 framed. What I received after two confirming emails was something much smaller, unframed and with the names on the sample they use on their website instead of the names of my family. I immediately reached out to them and have still not received any email back. I guess this is a bogus website. Initially I thought I did something wrong and when I checked the confirming emails it did not have all the names of my family, just the item. However, when I was paying for it on their website, it did spit back to me the names of my family members. If they are a legitimate company, they will email me back and offer to send the appropriate item. If they are not, then I will probably not hear back from them.
November 28, 2024
Unprompted review
Reply from Cstm Canvas
Hi Meryl,
We are really sorry to hear about what happened to your canvas. We truly value you as our customer and want to make sure that everything is sorted out for you. Have you already been assisted with your order? If not, please don’t hesitate to send us an email, and we’ll be more than happy to help resolve any concerns you might have.
We also noticed that your order has already been refunded. We hope this has addressed and resolved the issues you experienced. However, if there’s anything else you need, please know that we’re always here to assist you in the best way we can.
We would love to hear from you soon! Take care, and thank you so much for your patience and understanding.🫶
I ordered a canvas a few weeks ago
I ordered a canvas a few weeks ago. They charged my card and I did receive two follow up emails confirming my purchase. However I am not able to track the package anywhere and have NOT had any replies to my messages to the company. I tried to email them using the email they provide on their website and in email confirmation, however it is undeliverable bc the email address is not found! I messaged on their website without response. Of course then I found all the horrific reviews! I should KNOW better!!! Now I’m going to dispute the charges with my bank on Monday! So annoyed!
December 12, 2024
Unprompted review
Reply from Cstm Canvas
Hi Lauren,
Thank you so much for your kind review! We are truly sorry for the delay in responding to your email. Over the past few months, we’ve been receiving many messages, and we’re doing our best to reply as quickly as we can.
We checked your order, and we’re happy to confirm that it has been delivered to you recently. We really hope you’re loving your canvas!
If you need any further assistance or have any concerns, please don’t hesitate to send us an email at support@icstmcanvas.co. We’re always here to help.
Thank you so much for your understanding and support!
Great service
Great service, great product. Looks amazing and can't wait for my wife to open on Christmas. I would recommend to family and friends. I would definitely buy again.
Thank you
December 18, 2024
Unprompted review
Reply from Cstm Canvas
Hey Dannie!
That is amazing! We are so happy that you love your canvas and we hope that you wife love the canvas! We are so happy that you are able to share this to your friends and family! 😍
We would love to create more canvases for you soon!
This company appears to be bogus
This company appears to be bogus! I place order for a newlywed couple - street sign canvas with their names. Order placed on 11/30/24 and posted to charge card on 12/1/24. Tried to contact to find out order status and got a virtual assistant that is worthless. Finally had an "agent" connect after close to 20 minute wait. Supposedly checked our emails and address and could not find any recent order but found one from many years ago. This is the first order ever!
There were no confirmation emails - no messages with an order number - and now no satisfactory follow up service.
No other conclusion at this point other than a bogus company! They are welcome to prove me wrong and I will be happy to change my review if they do!
Until then--I will dispute the charges on the credit card!
1 rating would give them 0 if possible at this point
December 18, 2024
Unprompted review
Reply from Cstm Canvas
Hey Diane!
Thank you so much for placing an order with CSTM CANVAS! We’re really sorry for any trouble or frustration this may have caused you. We truly value you as a customer and want to make things right.
Unfortunately, we couldn’t find your recent order in our system. The last order we have under your name was way back in May.
We also want to let you know that we don’t use a virtual assistant or automated customer support. Instead, we handle all customer inquiries through email or our social media pages, so you’re always talking to a real person.
To help us sort this out, please email us at support@cstmcanvas.co with the details of your order. We’ll do everything we can to assist you and fix the problem.
We’re here to help, and we look forward to hearing from you soon!
Much Love,
CSTM CANVAS
Never again will I be eager to make a…
Never again will I be eager to make a purchase from a site like theirs! I placed my order on Nov. 21, there wasn't a tracking number or email confirmation sent. I downloaded the shop app in an effort to track my order, and initially it was showing the order, but with no status change.
As of today's date it's no longer showing up on the "Shop" app at all. They keep sending the same generic email response every time I email them! I work part time, and don't have money to give away! I am fed up with their lack of concern so I have disputed it with my bank!!! I've been with my bank for over 25 years, and NEVER had to dispute a transaction until now!!!
November 19, 2024
Unprompted review
Reply from Cstm Canvas
Hey Jasmine!
We’re really sorry for the delay with your order, and we want you to know that we’re here to help in any way we can!
Because of our Black Friday and Christmas holiday sales, we’ve had more orders than usual, and we’re working as hard as possible to get all the packages out. Delivery companies are also extra busy during this time of year, so we hope you understand.
We checked the status of your order and saw that it was delivered on December 17th.
We understand it was a little late, but we want to make sure everything is okay. Could you please confirm if you received your order? If you need more help, feel free to email us at support@cstmcanvas.co.
Thank you so much for your purchase and we really appreciate your support and your patience!
Much Love,
CSTM CANVAS
My experience with Cstm Canvas was very satisfying
My experience with Cstm Canvas was highly satisfactory. I communicated with their representatives via email on several occasions before receiving my canvas. Each time, they responded promptly and provided detailed answers to my inquiries. I am thoroughly pleased with the quality and overall outcome of my canvas and will certainly recommend their services to my colleagues and acquaintances.
Sincerely,
R. Colon
November 28, 2024
Unprompted review
Reply from Cstm Canvas
Hey Rick!
Thank you so much for your kind words, it really means so much to us! We are so happy to know that you love your canvas.
Your appreciation truly warms our hearts, and it’s always a joy to know that we could bring a smile to your face. We’re grateful for your support and thrilled to have been a part of creating something special for you.
It’s always our pleasure to provide you with the best service, and we can’t wait to create more wonderful canvases for you in the future!
Please be aware you cannot trust that…
Please be aware you cannot trust that business - they might decide to respond to some of your emails, but might be when they fancy doing it...
When you raise a dispute with your bank, miraculously appears that the item is shipped, although you would not get it delivered for another 10 days.
Which makes it completely pointless:is there any point to get a personalised gift after the occasion is passed ? Just to mention, consider 4+weeks is not enough for their team to process, produce and deliver... These are all different stages of their process, do not get confused.
Time and money wasted!
Review update: following the escalation with paypal the seller contacted me and to my question what to do with a present that arrived tok latr and the friends that it was supposed to be givrn are three thousand milrs away, the srller went further and made a very cynical suggestion :post it to them.
DO NOT BUY
November 27, 2024
Unprompted review
Reply from Cstm Canvas
Hello!
We’re really sorry that you haven’t received your order yet. Please know that our team is working hard to produce, ship, and deliver it as soon as possible. Due to a high number of orders, there have been some delays, but we are doing everything we can to speed things up and stay in touch with the carrier.
We understand this wait has been frustrating, and we truly appreciate your patience. Normally, it takes about three weeks for production and delivery since each order is handmade. However, because of the large volume of orders, production times have been extended. We’re doing our best to get yours out quickly.
If you need any help, please email us anytime at support@cstmcanvas.co. We’re here to assist you and look forward to hearing from you.
Thank you for your understanding!
Much Love,
Cstm Canvas Co
Update
Received the product after a lengthy weight, but it was well worth it as the end result is absolutely beautiful 
October 30, 2024
Unprompted review
Reply from Cstm Canvas
Hi Neal,
Thank you so much for taking the time to share your review with us. We’re really sorry about the delay with your order. We've been getting more orders than we expected, which has slowed down production and shipping.
It would be super helpful if you could send us an email (support@cstmcanvas.co) to our customer service team. That way, we can look into the details of your order and find the best way to help you. Unfortunately, we can’t see the specifics of your order here.
We also noticed that some of your past reviews are negative. We totally understand that no one is perfect, and it can be frustrating to not receive your order timely. Still, we want to do our best to make things right for you!
Please don’t hesitate to reach out, we’ll be happy to assist you. Thanks again for your review, and we hope to hear from you soon!
Much Love,
Cstm Canvas Co🫶
James kept me updated on the process
James kept me updated on the process, was nice to work with from start to finish. I plan to make 2 future orders.
November 20, 2024
Unprompted review
Reply from Cstm Canvas
Hi Todd!
That’s so awesome to hear! We’re super happy that you’re enjoying your experience with us. Your kind words mean so much, and we’re really grateful for your review. We can’t wait to create more amazing canvases for you in the future. Thanks again for your support, it really means a lot! 🥰✨
Excellent gift
It was arrived 1 day late for my In-laws Anniversary but its all worth it. It was beautifully wrap to protect the frame and it was perfectly made. Im speechless I cant wait to surprise this to my love ones. Thank you so much❤️
November 18, 2024
Unprompted review
Reply from Cstm Canvas
Hey JL!
Thank you so much for your kind words! We’re so glad to hear that the gift was worth the wait, even though it arrived a bit late for the anniversary. It means a lot to us! Thank you again for choosing us, and we’re here if you need anything else in the future! ❤️
Cstm Canvas
Great product received, my daughter loves it!
Was a 1 month wait but it was worth it.
November 18, 2024
Unprompted review
Reply from Cstm Canvas
Hey Sarah!
Thank you so much for your kind words! We're thrilled to hear that your daughter loves the canvas. We truly appreciate your patience during this busy time, and we're so glad it was worth it. Your feedback means a lot to us, and we're grateful for your support!💖🥰
Much Love!
Came to my house as advertised
Came to my house as advertised
Perfect.!❤️
It's a gift for someone that is coming from Ukraine during this terrible war to make them feel at home.
October 31, 2024
Unprompted review
Reply from Cstm Canvas
Hey Jerry!
Thank you so much for your kind words! We're honored that you chose our product as a gift. It's truly heartwarming to know that it will help make them feel at home. We appreciate your support and hope it brings comfort and joy to them. ❤️
Customer Service
When I first placed my order, I decided afterwards that I wanted the frames. I sent an email and Jamie helped me correct it. Then a day or so later, I realized that I had the wrong years for two people. I sent another email and James helped me with that. The customer service is AWESOME!! I’m so very pleased with my purchase and I will and already have referred them to family and friends. Thank you guys so much for your kindness during my madness!
October 25, 2024
Unprompted review
Reply from Cstm Canvas
Hey Tonya! Thank you so much for sharing your experience! We’re thrilled that Jamie and James could assist and adjust your order. Providing great customer service means the world to us, and we’re glad you felt supported.
We are very happy that you are satisfied with your purchase and referred it with your friends!
Thank you for trusting us with your order. It was a pleasure assisting you, and we’re here for you anytime! 💕
Couples frame is horrible
I ordered 5 frames and the simplest one with only 2 names was horrible. The couples frame allows 15 letters and our names are nowhere near that and the last letter of one name is cut off. They offered first a 20% discount then a 40% discount on next order. But I can’t hang it on the wall for all to see when the last letter of my wife’s name is cut off. Have to throw it away and a birthday gift ruined instead of sentimental. Very unhappy and spent over $500 on 5 frames but the most important one is ruined.
October 16, 2024
Unprompted review
Reply from Cstm Canvas
Hey Pat!
We're really sorry for the trouble this has caused. We want you to know that our team is doing their best to help you. Before you place your order, there's a preview option that lets you see what the canvas will look like when it arrives. The design you enter on the website is exactly what we will print on the canvas. (It's really important to double-check all the details before you place an order online. This will help avoid any confusion or mistakes)
No worries, though! Our team already sent you an email today confirming that we will be sending you a full replacement for your order, as a way of saying thank you for choosing us. We really appreciate your support, and we hope to hear back from you soon to confirm the replacement!
Much Love,
Cstm Canvas Co🫶
I am very happy with my canvas
I am very happy with my canvas, haven't had time to frame it. I would highy recommen Cstm Canvas
October 19, 2024
Unprompted review
Reply from Cstm Canvas
Hey Barbara!
That is amazing! We are so glad you love your canvas! We can't wait to be making more canvas for you soon!🥰
Thank you so much. Much Love!💖
I love it!!
Fantastic quality, beautiful piece!! I absolutely love it. Highly recommend
July 19, 2024
Unprompted review
Reply from Cstm Canvas
Thank you so much! We’re thrilled you love it and appreciate the recommendation! 🙌
Reply from Cstm Canvas
Thank you so much! ❤️
Brilliant gift The comms and speed from when I ordered…
The comms and speed from when I ordered to delivery. Exceptional service
June 21, 2024
Unprompted review
Reply from Cstm Canvas
Thank you so much! So glad you loved our product and services 😊🙌
I loved it
I loved it . It xame as I expected it to. Quick delivery
October 28, 2024
Unprompted review
Reply from Cstm Canvas
Thank you! We're so glad it was just what you expected and arrived quickly.❤️
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