CTD Tiles Reviews 

3,521
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and providing excellent advice, making their interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized approach and the team's willingness to go above and beyond to assist them. The products, particularly the tiles, are well-regarded, with many customers expressing satisfaction with their quality and the wide selection available. However, some customers experienced issues with their orders, such as receiving tiles with a slightly different pattern or some broken tiles. Despite these occasional setbacks, the company generally resolved these problems by taking back incorrect items and supplying the correct ones. Conversely, a small portion of people felt that the service was terrible, especially after a store closure, and expressed disappointment with the staff's attitude.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with their... See more

Service

Reviewers consistently mention positive feedback about the service, often describing it as first-class,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting helpful,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service experienced this week at the Birkenhead CTD Tiles store. Very helpful, knowledgeable and great advice given. Really good priced deals too. Got a ‘job lot’ package for quality ti... See more

Rated 5 out of 5 stars

exceptional advice from one of your colleagues, I think his name was Tommy (I’m sorry if that’s wrong) But I was looking for adhesive and wasn’t aware there were so many but he advised me on what... See more

Rated 5 out of 5 stars

We ordered bathroom floor and wall tiles from their Newcastle branch. Unfortunately, whilst 3 out of 4 various size tile options were perfect, another set in a different size, had a slightly different... See more

Rated 5 out of 5 stars

I needed some tiles to match my existing bathroom, the only place that stocked them was here (they were being discontinued). Tim was extremely helpful in holding the last packs for me whilst I arrange... See more


Company details

  1. Tile Store

Information provided by various external sources


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(3,521)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude customer service

Went today to the store and I was very disappointed with the customer service. The guy wasn't interested to help at all. He said no to everything.
Very rude and unprofessional.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, friendly, helpful customer service with a great knowledge of their products.
We needed flooring floor out kitchen that has underfloor heating and was given great advise and help.
Cannot recommend enough, great selection to cover all price ranges and super selection inn store.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. Great customer service and a wide selection of affordable tiles to chose from. Would definitely recommend.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

We have stupidly used this company…

We have stupidly used this company twice the first time we had to wait 14 days for tiles that were meant to be sent in 2 days. I had to chase and call everyday until they arrived.
I gave them the benefit of the doubt and to be fair I had to go with them again as the tiles had to match tue first order, this time I spoke to the branch manager I ordered the tiles nearly £3000 worth sent the money via online payment as they don’t take payment over the phone, then waited for my tiles….. and waited sent an email waited a bit longer, I called them 10 days later to be told sorry they had sold the tiles I had ordered and payed for to someone else and they now don’t have any in stock!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

CDT Tiles Watford - excellent customer service

We visited CDT Tiles Watford and had a fantastic experience. Ibrahim and his colleague were incredibly helpful, taking the time to understand exactly what we needed. As we’re not builders, their patience and expert advice made a huge difference in helping us choose the right tiles. They explained everything clearly and ensured we felt confident in our decision. Their customer service was outstanding, and we truly appreciated their knowledge and professionalism. If you're looking for quality tiles and great support, we highly recommend visiting CDT Tiles Watford!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

The staff at CTD Fakenham are always…

The staff at CTD Fakenham are always helpful and can be relied upon to ensure that our orders are always ready for collection and correct.
Very Knowledgeable and ready to advise on all aspects of material choice and availability.
Great team.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

CTD Tiles - Inverness Branch

We recently visited the Inverness store on Stadium Road, and were immediately impressed by the professionalism and knowledge of the gentlemen that were working on the shop floor. Whilst being on hand to answer any queries we had, they were in no way overbearing, (such as we had experienced in other stores), thus allowing us the adequate time and space to make our choices. We would highly recommend this store, and we will definitely be back in the future.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Every time a Coconut!💥

I’ve had account with these guys for years, today I visited the Coulsdon branch and it reminded me why I use this supplier. The 2 guys were great and I felt the natural urge to leave an honest review. Thanks for the business.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exellent to deal with

I have nothing but praise for this company. Very efficient and pleasant to deal with. Paid late on a Friday for some tiles, they rang me Monday morning to confirm order details, tiles arrived by 10:30 Tuesday morning.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer experience

I have visited CTD in Inverness on two occasions recently. On both occasions, and by two different colleagues, I was given excellent advice and assistance. On choosing tiles the guidance was to-the-point and impartial. With tools and consumables I felt that I was helped to choose items that would help me as an amateur, to achieve a professional finish without excessive costs. For a company that is obviously inclined more towards trade sales, this helpful, customer orientated approach is extremely commendable.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Tiling…

CTD Crawley is a great store,never been let down when needing materials,as for the men running the store Neville /Andy/Indie/and the new lad always very friendly and helpful ,
Great tiling store for Crawley and surrounding areas,

February 4, 2025
Unprompted review

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