ctmportal.co.uk Reviews 20

Great tech solution

CTM or how to lose more than 300 pounds... !!!
I wanted to return to Scotland and book my Day 2 and Day 8 tests. Back then the official Scottish guidelines stated that the only authorized provider for Day2&8 was CTM. I tried to book my test (170 pounds) and I never received my booking reference so I can put it in my PLF. I tried again the next day and again no confirmation email. If I wanted to fly I had to buy the test kits from a private provider!!! 400+ pounds later I return to Scotland and I find both kits were delivered and the money had been removed. I tried to contact them through my mobile and after waiting for 30 minutes each call, I reached different speakers who would hang up on me after 10 minutes... I called them from 3 different devices just in case the problem originated from my end. I finally got hold of a certain Linda (one of the more polite employees) that seemed to live in a moving train with many roosters, which was seemingly nursing a baby during its feeding time, that person hangs up.
Still enchanted by this magical conversation, I tried calling the caring rooster once more. This time, I was greeted by, I swear... Darth Vader that had just learned English 3 days ago. I kept asking for Linda as she had already all of my info, and I was on a 10 min schedule. I heard Darth Vader shouting "LINDAAA" like she was being taken away by the rooster on the train. I finally got all sorted....well that was what my naive past self thought!!! Half a year after I have yet to receive the refund but I have an amazing story to tell at a bar!

Paid £272 for a test for myself and my wife,..
The 2nd day test came back two days later Negative
Sent the 8th day test, still waiting for result 6 days after it was sent.
Will not answer email , i'm going to contact the Welsh health secretary as we were forced to use this one company.
I want a refund but don't think that's going to happen.
Dreadful company, ..
And i blame the Welsh assembly for forcing us to use them.
Discrimination and extortion

Previous reviews are so spot on. Phone them and you are unable to understand what they are saying.
The Welsh Government insisted you had to use this bunch of rip off merchants. That Government should take note of these reviews- but doubt very much that will happen.
Avoid at all costs

Appalling. Charged my card (twice) for 2nd day test, never sent confirmation. Don't answer calls or emails.
An embarrasment for the UK.

I have been trying to book a day 2 test kit for returning to Wales. After filling in the form online and two phone calls and an email I am no nearer to getting any reply, either acknowledgement of application or a reference number. I was left holding on phone for 40 minutes each time, the second call they said they would ring back but didn't. I dont' know what I can do getting very stressed and worried

• When the rules changed to allow fully vaccinated travellers to take only the Day 2 test, CTM didn’t update their website for weeks. I rang them to point this out and eventually they sent me a link by email that would allow me to book that. However, their website, as linked from elsewhere, still required two bookings.
• Getting them to understand what I was saying and understanding what they were saying to me was difficult, because as others have noted, the person I spoke to had an almost unintelligible Indian-accented English.
• Hard to understand why – and trivial in comparison to the issue outlined below - is the bizarre list of airports in their drop down menu, which includes Biggin Hill and Farnborough but not Manchester! How many international flights from tourist destinations arrive in Biggin Hill compared to Manchester!!??? which as far as they’re concerned does not seem to exit. Slightly surprising since, as their main website declares
"Our proven business strategy combines personalised service excellence with market-leading technology to deliver a return on investment to our customers".
… "CTM has grown ….. into one of the world’s most successful travel management companies".
"CTM and its family of travel brands have been recognised around the world as leaders in their field".
• Keeping the worst until last! Before actually going abroad for 2 weeks, I emailed them with a critical problem on their website: there was no way for someone to book Day 2 and Day 8 tests for unvaccinated adults (my son and daughter-in-law) but only the Day 2 test for their children. Yes, they could book their Day 2 and 8 tests. Yes, my wife and I could book just Day 2 for us (fully vaccinated). But trying to add the children to their booking meant having to pay for the children to have BOTH tests!! which of course they were not required to have. I could book a single test for them with ours BUT it was clearly stated that you could not book for multiple addresses in the same booking - and my grandchildren live with their unvaccinated parents, not us! OK, book for the children separately – no, that produces the message INVALID PARAMETER ….
Given the long wait on the phone and the problem with language comprehension, I continued to email, firstly every other day, then daily, then as the time came for us to return home - i.e. we needed to book tests to get a reference for our Passenger Locator Form – emailing several times a day, with increasingly strong wording that time was running out for us to book. I HAVE NEVER HAD A SINGLE REPLY – not even an automated response – nothing.
So, to get home I had to book the children on ours, having to tick a declaration that providing false information was a criminal offence and I could be prosecuted. Yes, I had an audit trail to back up my case should anything happen but no-one should have to undergo the stress of that, especially on holiday.
• The only good thing I can say is that when we booked, they very efficiently took our money and sent us the correct reference email.
• The day after we arrived home, we had emails from Royal Mail arrived saying the tests would be delivered that day which they were – only not mine! I bit the bullet and rang them. After waiting 25 minutes, I got someone on a crackling line whose English was so bad that I had to frequently ask them to repeat what they had said. When I gave her the booking reference, she simply went quiet - I thought she had gone until I heard noises in the background. Then she told me she saw the 4 bookings – I informed there her there were 5. She then agreed. I think she said she would send mine out but it was almost impossible to make her out. (The next day FIVE test packages arrived, not just my missing one!).
• I asked her for an address to write to so I could make a formal complaint. She said she couldn’t. Long story short, guess how you’re supposed to lodge a complaint about never getting a response to several weeks’ worth of emails? Yes, you got it – EMAIL them on the same email address!!!!!
• I then asked to speak to her manager- she said “no”. I asked what she meant and she said no, that there was no-one else I could speak to. I hung up.
• First Minister of Wales - I know you’ve explicitly said that we should all stay at home in Wales this summer (to be ripped off by exorbitant prices even if we could find anything at this stage) but we still live in a democracy and if we decide to travel abroad and are fortunate enough to be able to afford the extra testing costs, the least you can do is not waste Welsh taxpayers’ money forcing us to use a company that is completely unfit for purpose.

Scam. That's all I can say. I'm in Portugal and trying to travel home tomorrow. Got these from the Scottish government website. Paid for day 2 tests, been phoning all day and although they do eventually answer they they say they'll phone back and don't. They have really poor command of English too. I checked their website which shows 3 employees?? which may explain the problems. I could go on but what's the point, read the revues here. Can't believe the government approve these people.

Day 2 and 8 PCR testing is a scam.

CTM is a private provider and takes money to do a PCR test for you. However, they don't send you a result and won't provide one on request. Instead they send their results direct to the government which then sends you a result which you can't use as proof.

So every week someone in the queue to board is getting denied boarding because they (quite reasonably) are trying to use their CTM negative PCR result but are told they have to buy another test as well to board the plane.

CTM has a very basic website and the only way to get support is to ring to an Indian call center.

Long story short firstly we were given an In correct reference number but we’re lucky enough to speak to someone who gave us the correct one, secondly we posted our day two test 2 weeks ago and have had no
results despite me e mailing them every day, their web
site states any problems with results contact NHS 119
which is untrue because they told me it is nothing to do with them it is CTM’s responsibility, hopefully they will read this and find out what has happened to our results or give me a refund for exceedingly poor service.

Paying a premium price for 3rd rate service. I needed to use this company when I returned to Wales from Spain (My choice of company for testing was taken away from me, due to Welsh government rules). It took me 3 hrs on the phone to order and pay double the price of other providers for Day 2 test, because there web page would only allow me to purchase day 2 and day 8 test. There was a huge language barrier, as I assume I was ringing India, obviously making a far bigger profit for CTM. It would be interesting if Wales, & Scotland government are looking at the issues with this company.

Where do I start! Never in my entire life of dealing with companies have I ever come across such a disgusting idiotic service. Complete lack of knowledge and empathy from so called customer service staff. Sat in india or pakistan not able to speak a reasonable amount of english and talking complete nonsense most of time making s**t up as they go along.

Family was booked to fly back on the 16th unfortunately flight was cancelled so once flight was rearranged hotel booking for quarantine was amended. Email back from these C**T's Travel Management (CTM), that request has been received and will be notified 48 hours prior to departure. I rang these clowns 4 days prior numerous of times. On hold for eternity and then once through spoke to a GOAT! that call was dropped rang back to be blessed with the presence of another human animal with a heart stone his answer "what shall i do if confirmation hasnt come through and then hung up!

Still kept on trying until family was ready to leave for the airport got through to another delightful young cow who goes that "tell them to cancel and stay there and rebook for another date" i can't do anything. What the actual FK!!

After some lovely phrases i exchanged she put me on hold to go and sort something and then cut me off.

In the end I have had to rebook the hotel fews hours before departure pay again in FULL and receive confirmation within minutes.

If you could give these Dic*Heads 0 minus 0 stars i would.

How on earth have these monsters been put in control?

Money grabbing pigs!

Hope someone from the company reads this and I hope you personally u knobs experience this.

My advice to anyone looking to travel back PLEASE STAY if u can and ride it out! Its not easy but trust me the level of aggravation you will receive is not worth it!

Its all about the money no care or consideration on an already hard situation for travellers.

So called customer service as the saying goes "Pay peanuts get monkeys" working for this company.

Be prepared and goodluck to anyone having to deal with this service.

Absolutely the most frustrating company I have ever had to deal with. All I want is a response and/or to talk to someone who can help. I should begin my journey soon but I cannot get my booking reference or a response from them. They claim to be a VIP travel service on their website, I struggle to agree they even provide a service let alone a VIP service! Come on CTM I appreciate it is a difficult time for all of us but avoiding your customers and sending them to a call center in another country with zero support from you is shocking. The call team (who are going through there own crisis) are taking calls on mobile phones with poor signal, zero service training, and zero assistance or support from CTM. You can do better I am sure. My advise to everyone is if you can avoid using this company then do so. I would hope the UK government will see and act very soon given just how bad their reputation is being affected by this companies inability to carry out its contract efficiently.

I just want to know how can I apply to deferred Payment in quarantine hotel. But no one, ESPECIALLY CTM is helping me. I called CTM’s number from their website and I waited for 13 minutes. After 13 minutes someone answered but no one talked. I only heard a child laughing for 6 minutes. I have proof as well. Is this how you help??? NO ONE EVEN ANSWERING MY E MAILS. Disgusting.

Appalling. Overpriced covid tests, double the price of Randox with zero customer service. The portal on the govt website doesn't work! I guess they don't have to try because they have a monopoly on hotel quarantine and on covid testing in Scotland.

Tried to book the managed quarantine hotel for my sister as she is being forced to quarantine on her return to the UK. Rather than being an online booking system, they make you fill a form in and you have to wait for them to get back to you. With the booking, you cannot board a flight to UK even if you are British. It has been more than two days now and no response from CTM. When I called their helpline it connected to someone in India who sounded like he was sitting in the back of a rickshaw in traffic and we could barely hear each other. He said he will contact the UK team but he does not have direct contact and has to contact them on Live Chat and he does not know when they will get back to him. He said it will take more than 48 hours even though my sisters flight is just 2 days from now. The UK government is responsible for using such a terrible company for this forced quarantine service.
To be honest, the managed quarantine method is flawed and ineffective because of people arriving from different countries on the same airline. For exampe, I am transiting through Switzerland on my return which is on the amber list. People will board on the same flight as me from Switzerland to the United Kingdom. Which means we would be on the same aircraft in a confined space and when they arrive from Switzerland, they do not need to be in managed quarantine but still high-risk having been around people from a red list country. This renders the entire managed quarantine system as completely ineffective as people from amber listed countries will have been near to people from red list countries. Therefore, either everyone arriving in the UK should be in managed quarantine or nobody at all.

Worst service provider i've even seen. You have airport time and they dont send you hotel confirmations. when you call them from abroad staffs keeps hang up the call and back end team is rubbish never see message. How UK gvt trust them for hotel booking. Surprised.

I have got a response now. Thank you very much ctm!!

I am very displeased with their service. I ordered a Covid test kit on the 7th of this month, and realized I made a mistake with the delivery address. I sent a mail immediately I realized this error, my mail was sent on the 8th of May, however, I haven't got a response from them. I called and kept calling but still haven't got a response. The package is meant to be delivered for 17th of May and I have been calling so the test kit can be sent to the right address, but unfortunately, my call never got answers neither did they respond to my mail. I called 119, and I was instructed to keep calling them that the correction has to come from their end. I am still awaiting their response.
Please I need this fixed. A response from them will be very helpful.