Banner for CT Skills

CT Skills Reviews 276

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and positive attitude of the staff, noting their support and encouragement. The user experience is consistently praised for its efficiency and ease, with many appreciating the quick response times and smooth processes. People often mention the excellent customer service and the overall quality of the service provided. However, some customers reported issues with communication, specifically mentioning slow responses or receiving feedback that was not relevant to their submissions. A few individuals also experienced inconsistencies with their assigned tutors, including changes mid-course or concerns about the tutor's qualifications and guidance.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, particularly their assessors and tutors.... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the learning platforms easy to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the exceptional support... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the supportive tutors... See more

Response time

People report positive experiences with response times. Many customers highlight the quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied

Rated 5 out of 5 stars

I have now completed two courses with CT Skills. Level 3 Counselling Skills and Level 2 Understanding Behaviour that Challenges. Janet Henderson has been my tutor for both and she is wonderful. I have... See more

Company replied

Rated 5 out of 5 stars

Fantastic learning material. Done several courses with them to date and just starting on another with them . My tutor Janet is awesome and very helpful when needed. She always has time to talk and hel... See more

Rated 5 out of 5 stars

I have recently completed my Level 3 Housing Property Management course and achieved a distinction. Jo Green was a big part of my success. She was very helpful, kind, and easy to talk to. She explaine... See more

Company replied


Company details

  1. Career and Education Provider
  2. Apprenticeship Center
  3. Recruitment Service

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication, supportive and encouraging

August 13, 2025
CT Skills logo

Reply from CT Skills

Hi Linda,

Thank you for your feedback it's appreciated.

All the best, CT Skills

Rated 5 out of 5 stars

A great company to deal with

I started this in 2024 but due to personal circumstances, I got behind on it but my tutor was so supportive all the way through & once I have the time, I will be doing another course because it was a great experience ⭐️⭐️⭐️⭐️⭐️

August 13, 2025
CT Skills logo

Reply from CT Skills

Hi Vanessa / Paul,

Thank you for your feedback it's appreciated and great to hear that you got the support that you needed.

All the best, CT Skills

Rated 5 out of 5 stars

Great experience

It was great experience. Contact with tutor within any problems.

July 10, 2025
CT Skills logo

Reply from CT Skills

Hi Franciszek,

Thank you for your feedback it's appreciated.

All the best, CT Skills

Rated 5 out of 5 stars

HR Support level 3 review CT Skills

HR Support level 3

I received brilliant support throughout my apprenticeship with Jo Pickard! Jo is very friendly and passionate about what she does. Throughout the course she provided me with all the resources and there were never any dips in communication. Jo also supported me whilst completing my functional skills in maths.

CT skills also provided me with short courses along the way which were good fun. I got to learn new things and meet new people on other courses whilst I was completing my apprenticeship. It's been a pleasure working with Jo and CT skills and I would recommend them to anyone who is looking to start an apprenticeship.

August 13, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Danny,

Thank you for leaving such great feedback, Jo will be delighted!

All the best in your career.

Rated 2 out of 5 stars

Needs improvement.

CT skills is a wonderful free resource for everyone to upskill, but unfortunately its not fully developed. The assigned tutor never answers to the emails. One of my assessments was failed by mistake and only rectified when a different 'representative' called me to check in on my progress. Every time you talk to someone, its someone different and not familiar with the course. After being frustrated with it all, the best for me is to call it quits.
I have done lots of E-learning in my multiple careers and unfortunately this has been the most frustrating.
As far as free resources go, Google, Oxford and Cambridge have plenty of IT courses to offer. Best of luck to everyone learning new skills!

August 11, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Mara,

Thank you for raising this, it's not the experience we want our learners to have. A Manager from the Online Course team will reach out to you directly to discuss and find a resolution.

All the best, CT Skills

Rated 5 out of 5 stars

Exceptional Support and Enjoyable Learning Experience

I have just completed my Level 3 HR apprenticeship practical learning period with the fantastic support of my Trainer Assessor, Jo Pickard. Jo has been incredibly professional, knowledgeable, and motivating throughout. She made the course not only informative but also genuinely enjoyable, with her supportive approach and positive energy keeping me engaged every step of the way. The programme itself has been excellent, with regular monthly 1-1 meetings, fantastic resources, and content that has helped me develop hugely both professionally and personally. I can’t thank Jo enough for making the learning experience so valuable and enjoyable. Highly recommended! I am now about to start my EPA and I believe that Jo has set me up for success!

August 11, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Ginny,

Thank you for your feedback, what a wonderful read! We'll pass this onto Jo.

All the in your career and your EPA!

Rated 5 out of 5 stars

Great experience doing my HR Support Level 3 qualification

I have had a great experience with CT Skills, completing my HR Support Level 3 qualification. Jo was my trainer and she was absolutely fantastic. She kept sessions fun, engaging, informative and prepared me really well for the end point assessment. I have just gone through gateway and feel ready and grateful for all Jo's knowledge and support throughout the training.

August 11, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Cicely,

Thank you for your feedback it's great to see, learning should definitely be fun!

All the best in your career.

Rated 5 out of 5 stars

Housing & Property Management

I have recently completed L3 Housing & Property Management, with Jo Green as my assessor.

The course content was broken down into manageable chunks, easily understandable, and the pace of work was just right. I felt well supported in my learning.

Jo was incredibly understanding when I had to take two breaks from learning due to some circumstances out of my control, she really allayed my fears when returning to study, and supported me to eventually reach a distinction (which I had not expected!) - thank you so much :)

August 11, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Bonnie,

Thank you for your feedback it's really appreciated, and congratulations on your distinction!

All the best in your career.

Rated 5 out of 5 stars

Good informative course

Good informative course. Coach helpful, supportive. and helped me achieve quickly, due to my own workload.

August 6, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Theresa,

Thank you for your feedback it's appreciated and great to hear!

Best of luck in your career.

Rated 5 out of 5 stars

Good company

Good company, my assessor was really lovely and helpful during my apprenticeship, was always there when i needed her! Highly recommend

July 30, 2025
Unprompted review
Rated 4 out of 5 stars

CT skills level 3 childcare

CT skills towards the end of my course was amazing my assessor was constantly on it and meetings were regular. However in the middle of my course I felt like a lost puppy my assessor at the start was not consistent and there was a period of time where I received no work. But my overall experience was positive my final assessor was brilliant and really supportive throughout completion. Donna was brilliant and I cant thank her enough for how much hard work she put in for me.

July 24, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Elle,

Sorry to hear that you didn't feel supported all the way through, but it's great to hear that overall experience was positive.

Best of luck in your career.

Rated 5 out of 5 stars

Highly recommended

I am absolutely delighted with my experience at CT Skills, and I cannot thank my tutors, Gina and Esther, enough for their incredible support and dedication.

After being on a long break from studies, I was quite apprehensive about returning. However, Gina and Esther made the transition incredibly smooth and provided such strong, consistent support that I felt confident and happy throughout the course.

Esther, in particular, went above and beyond. She spent hours with me, thoroughly helping me prepare for my interview, which was crucial. Her guidance truly made all the difference.

Both Gina and Esther are not only exceptionally knowledgeable but also incredibly sweet and approachable. If you're looking for a supportive and effective learning environment, I sincerely recommend CT Skills, especially with tutors like Gina and Esther!

July 17, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Ra,

Thank you for your kind words and feedback - what a wonderful read!

Best of luck in your career.

Rated 5 out of 5 stars

My assessor was incredible

My assessor was incredible. She helped me through all my course and was so understanding. My course has allowed me to become more confident in my work and my knowledge.

July 17, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Libby,

What a wonderful read - thank you for sharing your feedback!

Best of luck in your career.

Rated 5 out of 5 stars

Counselling skills …

I really enjoyed my course and I had great support from my tutor Jayne. This is the first course I have done for a long time but getting back into studying has given me an incentive to do more.

July 16, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Veronica,

Thank you for such great feedback, and congratulations on completing your course - it's never too late to learn something new!

Best of luck in your career.

Rated 5 out of 5 stars

Fantastic

My trainer Ian Peal has been fantastic. Always supportive, super responsive and professional. I have really enjoyed working with him

July 16, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Helen,

Thanks for your feedback, it's always great to read that our learners have received the support they needed!

Best of luck in your career.

Rated 4 out of 5 stars

Janet my tutor has been great

Janet my tutor has been great. She has helped me pass two courses now. Thank you :)

July 14, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hello,

Thank you for sharing your feedback, we appreciate it!

Best of luck in your career.

Rated 5 out of 5 stars

CT SKILLS NAIL IT

My tutor Craig Bennet, was fantastic. Always super professional, always helpful and very knowledgeable. Understood my special circumstances and supported me. Always happy to answer silly questions and address my fears especially during the EPA process as I was super nervous. Practice makes perfect and I felt well prepared when it came to my professional discussion. Thank you Craig for all your support and thank you CT Skills :)

July 11, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Debbie,

Thank you for leaving such fantastic feedback! It's great to know to received all the support that you needed to succeed.

Best of luck in your career.

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience with CT skills and will highly recommend this provider to others.
My assessor Donna has been amazing throughout my course, I would never have managed to get a distinction without her.
Donna is a kind, patient and punctual person with high knowledge and experience who has always believed in me and encouraged me.
I cannot put into words how thankful I am to Donna and all the team.
Thank you CT skills and especially to my amazing assessor Donna.

July 10, 2025
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Ina,

Thank you for your amazing feedback, it's so great to read!

We'll pass this to Donna, she'll be delighted.

All the best in your career.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look