Cubezz Reviews 27

Whether I will ever get this, I very much doubt. I had an email that it was posted 3 weeks ago, only to find out today that they haven’t even made it yet. £80 waste of money.

I ordered Moyu smartcube in "standard charging version" and with "gyroscope core", as the article description said. It came with NO charger and NO gyroscope. I had to order a charger separately for 9$, and they refund that only if I send it back which costs me 15€ from Germany. All in all I paid 50% more for a cube with less functionality.

Their customer "support" is terrible. Or non-existent. You can read the full story if you google for freshcuber and cubezz.

The website is so slow and doesn’t work 75% of the time. But good price. You don’t get email of orders.

Very good customer service, awfully long delivery times but that was expected.

Slow shipping and expensive cubes, terrible customer support

RECEIVED the items today

cheap prices

great quality

fast shipping (LESS THAN 2 WEEKS AFTER RESHIP)

great customer service

AMAZING SHOP:CUBEZZ.COM

Here you can buy cheap cubes, with free shipping! You can also pay 3 dollars for shipping, and then you get a tracking number. This site has many cubes, from all the big cubing brands.

Do not listen to the bad reviews, this is the best Chinese shop to order cubes from.
I ordered 3 times from them and my orders add up to arround 50€.
Registered shipping usually costs something but if your order is and arround 15€, they give you a tracking number anyways even though you have chosen free shipping. They ship your order after 1 - 3 days and they arrive in Germany really fast. My fastest order was in Germany after 9 days the slowest after 12 days.
The prices are pretty much the cheapest on this site. Some say that customer support is bad, but you won't need the customer support most times anyways.
I will definitely continue buying from this site!

I used to shop at Cubezz for many years and have bought over 40 cubes from them. I recently ordered a cube which arrived with a missing sticker, which had gotten caught on plastic wrapper and "bent" beyond use.
If nothing does wrong, they seem OK. I don't care about their limited English because I can understand them and my Chinese language is far worse!!

My feeling about Cubezz went bad when Customer service insulted me by saying "PVC stickers don't tear, just put it back on and send pictures". I spoke with the another customer service rep who made excuses for the first rude customer service person. The second rep said they would get replacement stickers or I could ship it back registered mail "Not express" and they would pay return shipping and replace or refund."
I asked "How does this work? Do you email a shipping label?" No answer. "Were you able to obtain replacement stickers?" No answer. I went to the post office and they said I must complete a customs form and the cheapest rate is $27.75 to be delivered in 3-4 weeks. Express rate is $35.35.
I again told the customer service rep this and her response was, "Don't complete a customs form and don't use express" At this point I am angry because I'm getting the runaround. They know that the shipping to China is expense, They know you can't get around the customs form!!
I have switched to shopping at ZiiCube and they are sending a replacement cube for one with sticker problems. Ziicube's items arrive lightening FAST!
I ordered from Cubezz two weeks before ZiiCube and ZiiCube items arrived first!! I ordered a cube from Cubezz in June which still has not arrived. They said they would mail a replacement over one month ago which still has not come!

Aliexpress and is even better faster and cheaper or not much more than Cubezz. Aliexpress gave me a quick rapid refund when one cube never arrived. Ali has an excellent and fair customer resolution process. ZiiCube and Aliexpress have great prices, even with shipping - just look around.
I used to think the free shipping at Cubezz was great but they must use the worst carriers!! Items take much longer and stickers get damaged. Also, they do not care if you have trouble. They are not at all flexible or generous. I know many Chinese-Americans in business and graduate universities and I have lived in China. So I know not all Chinese retailers are cheap and rude like them. Just look around.
Also, if you ask how many of an item is in stock, I strongly suspect they lie and say "One" or "The manufacturer won't make anymore" I fell for that two or three times- those items are still in stock!!

Cubezz - You have lost a lot of future sales over a $12.99 cube (which costs you a few bucks)

Goodbye Cubezz!!!!!!

Cubezz.com is a great store for many reasons. 1. it has cheaper prices than any other cube store out there. in most places a 19x19 is 1000 dollars. on cubezz it is just less than 800 dollars. 2. it has way better customer service than almost every store. they answer same day always unlike thecubicle which takes 2-4 days. 3. 100 percent FREE SHIPPING on ALL orders regardless of price. the very minimal problem is that the shipping takes slightly longer than other stores. but if you want free shipping, lower prices, and great customer service, why not wait a couple extra days

You can never know with Cubezz, but one thing is sure; they have the best prices, period.
The shipping time for free worldwide shipping can vary anywhere between a week and three months, but it's usually about 20 days.
Sometimes, though rarely, the package never arrives...
Still, I fully recommend this site, and I absolutely love it; just don't use it if you're in a hurry.

I ordered from cubezz.com and everything was normal until I decided to email them asking where my package was since it had been 2 weeks since I ordered (I used free shipping.) That is where things started to go down hill. I emailed them and got a response within 24 hours. They said my package was returned and reshipped out and that was the delay. I responded asking for a tracking number because free Shipping didn't come with one. So I got a tracking number and it worked. But then I decided to check if my package actually did get sent back to them and reshipped out, which it wasn't. I emailed them asking why I was lied to about the delays and the response was shocking. I was told that they were't trying to deceive me or "cheat" me. I was told that if I tell them that I thought that they were lying, then they wouldn't send me a tracking number next time. Well, it's not like not getting a tracking number is the end of the world, but it's the fact that I was just blackmailed and threatened by a support team that really pissed me off and ruined the shopping experience for me. I then e-mailed them back asking why I was threatened for just asking why things I was told and the tracking status didn't add up. It ha been 24 hours since I sent that e-mail and still haven't gotten a response. So cubes are great and all but that customer service has been the worst customer service I have ever seen or experienced in MY LIFE.

The customer service on this site is non existent, there is no way to get a response from them, one item was missing from my order, they never respomded to my emails, i had to open a dispute on paypay and they tricked me saying that they would refund if i closed the dispute, i trusted them and of course they never refunded, i used to expend $30-$40 a month in this store and they decided to lose a customer for a $6 item.

Very good website. Great prices. Shipping can be a little slow but the customer service is great. They upgraded me to express shipping when my orders weren't coming

I got my cube pretty fast and I even got a free christmas stocking with it :)))))
This site is very recommend xD
Very cheap prices, and good stock. Ordered 2 cubes from there.

Cubezz sent me the wrong cube. I spent $6 to send the cube back to them and they promised to send me the correct cube or refund my money. After a month of sending messages to them, they won't even write back to me to make this right and keep me as a customer. This company does not value it's customers. Be Aware!!! if something goes wrong they will not help you. Spend a little more money with someone else who wants your business and who will value your business. I made this purchase January 8th and now its March 4th and they still will not answer me. I do not trust this company from China"

This is definitely the best Cubing Shop i ever seen.

Free international shipping (may take up to 3 weeks but FREE)
And absolutely great prices! I got 5 CUBES within the price of a GTS2 M!!

If you never ordered a Cube from Cubezz, and you are patient then definitely this site is made for you

After I saw that Cubezz is much cheaper than most of the other sites and free shipping (since I live in Europe) I was a bit hesitant. But I looked up reviews of Cubezz and other than some people had to wait a bit longer and the site could use a small upgrade everything seemed to be fine. So I ordered and after 10 working days everything was here. So I am perfectly happy

I was surprised to see how the prices of puzzles at this store were a lot cheaper than any other store. With free international shipping, this store is the perfect place to buy cubes to add to your collection or perhaps a new main. The customer service experience throughout the process from purchasing to receiving the product was outstanding. I ordered two Yuxin Little Magic 2x2 and two MF3RS2 stickerless cubes and the shipping to the UK was around two weeks, well within their 20 working day maximum. All queries by email were responded to within 24 hours. I will definitely be ordering again from this store and would recommend this store to anyone wanting to buy puzzles for a fraction of the price.

Nice site if you are patient to wait a month for delivery. But they have nice prices, thats why it's totally legit to give 5 :P