CuddleCo Reviews 175

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with customer service, citing unresponsiveness to emails, unavailable online chat, and difficulty reaching a real person for support. Customers frequently encountered issues with orders, including missing items, incorrect deliveries, and products arriving damaged or faulty, often making assembly difficult or impossible. Delivery experiences were also a source of frustration, with reports of delayed shipments, missed delivery dates, and reluctance from delivery personnel to place items in the desired room. Conversely, a small portion of people felt satisfied with the product quality, describing items as beautiful, well-made, and easy to assemble, fitting well into their nurseries. Some also had positive experiences with delivery, noting timely arrivals and good communication from drivers, while a few even praised customer service for going above and beyond to resolve issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and condition, with many reviewers expressing... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing quick and... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing significant frustration over... See more

Customer service

Customers had negative experiences with customer service, often describing it as poor, atrocious, and even... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Mattress is ok, I was expecting a much firmer mattress given it says firm with pocket springs, but not that firm, but does the job. Also the first mattress was delivered incorrectly. They did resolve... See more

Rated 2 out of 5 stars

Terrible customer service, an ok mattress. My order went missing as the sender hadn’t put the correct address on the label, left to me to chase where my order was and when it would be delivered. Con... See more

Rated 4 out of 5 stars

Placed an order for the Luna set. The furniture that arrived was nice and easy to put together. Delivery was on time and tracking was available. However, we had 2 of the same piece delivered me... See more

Rated 4 out of 5 stars

Prompt service, good communication. Order arrived on time, very well packed with clear assembly instructions. Items exactly as expected and look great in the nursery. The reason for four stars is bec... See more


Company details

  1. Children's Furniture Store

Written by the company

At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Comfortable and Light

Mattress arrived on time in good condition. It fits well into our existing cot which is an added bonus as the cot is a family heirloom and constructed with imperial measurements.
I would certainly recommend this item to everyone.

September 2, 2022
Rated 5 out of 5 stars

Very sturdy, good quality

We purchased a three piece furniture set plus shelf, mattress & changing mat from cuddle. Although we didn’t receive our changing mat with our order, once I emailed Cuddle they were quick to rectify the mistake.
Our furniture was delivered promptly with two very nice gentlemen who put it in the room of our choice.
The furniture itself was fairly easy to build and very sturdy & of good quality.
I would certainly use cuddle again.

July 5, 2022
Rated 5 out of 5 stars

I found this company online and saw the…

I found this company online and saw the good reviews. An I can see why the customer service team for booking your delivery time we lovely and friendly an it so helpful that they book days that’s work for you to drop orders off. The drivers where great a put all furniture in the room for me. Unfortunately I am yet to put up the furniture but hoping the goodness continues! Will do another review when ensembled .

May 19, 2022
Rated 3 out of 5 stars

Nice wardrobe but…

The wardrobe is nice and it looks lovely in my daughter’s room. Unfortunately the brand should change the delivery company… first delivery the box arrived broken and the internal pieces too..
Second delivery ok but the box outside was full of foot steps marks!!! Someone walked several times on top of it!!! Thanks god this time the pieces weren’t broken…

May 14, 2022
Rated 2 out of 5 stars

Mixed feelings

Two orders from cuddle co, both with items missing when delivered.
The furniture (Luna) is ok value for money, but two of the screws are broken so can’t put it together. And only one box of two arrived for the dresser/changer. Annoying as they called to say they had all the items and arrange a specific delivery time (taken time off work), and then it didn’t even all arrive.

I contact CuddleCo a few days ago as a mattress was missing from a previous order and they did send another with arrived very quickly. The mattress are lovely and good value for money.

April 7, 2022
Rated 5 out of 5 stars

Great service and product

I ordered a stand for moses basket. the stand was very good value for money and was delivered much quicker than the 4-5 days promised. The delivery charge at £2.99 was most reasonable.

April 7, 2022
Rated 1 out of 5 stars

Scammers

Scammers.
I bought Troll Torsten 2 Piece Set through Natural Baby Shower.
Furniture arrived with bits missing and extremely bad quality (unpolished parts, missing holes). Also it has very strong toxic smell, even after night in the room with open window.
Will be looking for full refund and I am 38 week pregnant. Such companies should not exist at all.

Website provides misleading information that cod is made of solid wood when on manufacture website this is MDF.

I posted bad review on their website that was not published.
Prices on website are jumpy 1,199 in one minute 899 for the same set.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Really lovely furniture

Really lovely furniture.
Quite a while to put together, but guess that’s pretty standard, instructions were good.
Looks like and great quality. Really pleased!

March 5, 2022
Unprompted review
Rated 3 out of 5 stars

Received mattress last week for my 2…

Received mattress last week for my 2 year old child. I noticed last night when putting him to bed that the mattress already has a dip where he has slept. I would not expect this after 1 week of use and complaints of a sore back.

January 16, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look