Mattress is ok, I was expecting a much firmer mattress given it says firm with pocket springs, but not that firm, but does the job. Also the first mattress was delivered incorrectly. They did resolve... See more
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At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Contact info
2 Brindley Road, M16 9HQ, Manchester, United Kingdom
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
Asks customers to review
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Replied to 31% of negative reviews
Typically replies within 2 weeks
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Comfortable and Light
Mattress arrived on time in good condition. It fits well into our existing cot which is an added bonus as the cot is a family heirloom and constructed with imperial measurements.
I would certainly recommend this item to everyone.
Very sturdy, good quality
We purchased a three piece furniture set plus shelf, mattress & changing mat from cuddle. Although we didn’t receive our changing mat with our order, once I emailed Cuddle they were quick to rectify the mistake.
Our furniture was delivered promptly with two very nice gentlemen who put it in the room of our choice.
The furniture itself was fairly easy to build and very sturdy & of good quality.
I would certainly use cuddle again.
Beautiful furniture once built
Beautiful furniture once built!
Excellent customer service and delivery
I found this company online and saw the…
I found this company online and saw the good reviews. An I can see why the customer service team for booking your delivery time we lovely and friendly an it so helpful that they book days that’s work for you to drop orders off. The drivers where great a put all furniture in the room for me. Unfortunately I am yet to put up the furniture but hoping the goodness continues! Will do another review when ensembled .
Nice wardrobe but…
The wardrobe is nice and it looks lovely in my daughter’s room. Unfortunately the brand should change the delivery company… first delivery the box arrived broken and the internal pieces too..
Second delivery ok but the box outside was full of foot steps marks!!! Someone walked several times on top of it!!! Thanks god this time the pieces weren’t broken…
Very good definitely use again
Mixed feelings
Two orders from cuddle co, both with items missing when delivered.
The furniture (Luna) is ok value for money, but two of the screws are broken so can’t put it together. And only one box of two arrived for the dresser/changer. Annoying as they called to say they had all the items and arrange a specific delivery time (taken time off work), and then it didn’t even all arrive.
I contact CuddleCo a few days ago as a mattress was missing from a previous order and they did send another with arrived very quickly. The mattress are lovely and good value for money.
Great service and product
I ordered a stand for moses basket. the stand was very good value for money and was delivered much quicker than the 4-5 days promised. The delivery charge at £2.99 was most reasonable.
Lovely mattress
Really great quality and delivery
Really great quality and delivery. Thank you!
Scammers
Scammers.
I bought Troll Torsten 2 Piece Set through Natural Baby Shower.
Furniture arrived with bits missing and extremely bad quality (unpolished parts, missing holes). Also it has very strong toxic smell, even after night in the room with open window.
Will be looking for full refund and I am 38 week pregnant. Such companies should not exist at all.
Website provides misleading information that cod is made of solid wood when on manufacture website this is MDF.
I posted bad review on their website that was not published.
Prices on website are jumpy 1,199 in one minute 899 for the same set.
Really lovely furniture
Really lovely furniture.
Quite a while to put together, but guess that’s pretty standard, instructions were good.
Looks like and great quality. Really pleased!
Brilliant delivery service they said…
Brilliant delivery service they said one to 4 days and it was delivered thank you 👍🏻👍🏻
Received mattress last week for my 2…
Received mattress last week for my 2 year old child. I noticed last night when putting him to bed that the mattress already has a dip where he has slept. I would not expect this after 1 week of use and complaints of a sore back.
Only received part of the order even…
Only received part of the order even though delivery note says otherwise. Hopefully customer support respond soon!
You are sending me a review when you…
You are sending me a review when you have not even delivered my goods or responded to the e mail I sent you asking where they are . Poor customer services !!!
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