Cuisinart's after sales service was simply excellent! The main unit of our Cuisinart hand bender developed a small crack in a locking clip 22 months into Cuisinart's 24mth guarantee period. Without a... See more
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Review summary
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Purchased a Cuisinart Salt / Pepper mill grinder about 1 year ago from Amazon, but one of the small metal pins failed and broke off. Contacted Cusinart on the off chance they could repair or some... See more
Company replied
Bought lots of things from them over the last couple of years, including a pancake/waffle maker, interchangeable grill and sandwich plates, blender, and a pizza oven. Had a problem recently with the p... See more
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Company details
Written by the company
Cuisinart Heritage – Over 50 Years of Kitchen Innovation In 1971, Cuisinart revolutionised home cooking with the introduction of the food processor to the U.S. market, transforming a professional chef’s tool into an everyday essential for households. For more than five decades, the brand has been at the forefront of kitchen innovation, continually refining design, engineering, and functionality to meet the evolving needs of cooks everywhere. Each product reflects the knowledge gained from working with chefs and listening to home cooks around the world, with a focus on durability, precision, and convenience. This legacy of bringing professional performance into the home has shaped generations of appliances — from food processors to coffee makers and blenders — all designed to make cooking easier, faster, and more enjoyable.
Contact info
United States
- cuisinart.co.uk
4.6
Excellent
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really helpful people. Now that i am using the food processor I can only compliment Cuisinart. Brilliant product.
Really helpful people
July 22, 2025
Unprompted review
Reply from Cuisinart UK
Thanks! We’re glad our team could be so helpful
Customer service was excellent with a…
Customer service was excellent with a very quick response to my query and a most satisfactory outcome. Thankyou
July 21, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your kind words! We're so pleased to hear you had a great experience and that we could resolve your query quickly
Great after sales service
I've been a long-time user of Cuisinart products, and our household favourite is undoubtedly the Cuisinart Spice Grinder. It's versatile enough to handle both dry and wet ingredients with ease.
Recently, we experienced a technical issue with the grinder and reached out to Cuisinart support. Their responsiveness was impressive—they identified the problem quickly and resolved it without hassle.
What truly stood out was the ability to speak with a real person within seconds of calling. It was refreshing to bypass robotic systems and have an actual conversation with someone who understood the issue straight away.
A special thank-you to Islania for her exceptional service—helpful, efficient, and a real credit to the team.
July 10, 2025
Unprompted review
Reply from Cuisinart UK
Thank you so much for your kind words and for being a loyal Cuisinart customer! We're thrilled to hear that the Spice Grinder has become a favourite in your household—it’s certainly one of our most versatile tools.
We’re especially pleased that your recent experience with our support team met your expectations. It’s wonderful to know that Islania made such a positive impression. We’ll be sure to pass along your appreciation—she’ll be delighted to hear it!
Reliable company
Had problems with a product but had swift response via website and satisfactory outcome. Reliable company.
July 9, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your feedback! We're glad we could help quickly and that you’re satisfied with the outcome.
Islania and Jeanette were very helpful…
Islania and Jeanette were very helpful and they were very quick to respond my questions. I was very impressed by the customer service I received and would definitely recommend buying Cuisinart products.
July 9, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your kind words! We’re thrilled to hear Islania and Jeanette were so helpful. We appreciate your recommendation!
Excellent after sales experience when…
Excellent after sales experience when my product incurred a fault
July 7, 2025
Unprompted review
Reply from Cuisinart UK
Thank you! We're glad we could provide a positive after-sales experience.
Test of a company is how well they deal with an issue
Bought a grill from them a few months ago. All went smoothly. The test of a company I believe is the how they deal when you have an issue. Well my grill has just failed. I contacted them via email and by the next day after supplying a few photos I have a new one winging its way to me! Absolutely fabulous service - couldn’t have asked for any better. Would definitely recommend
July 4, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your feedback. We’re pleased we could sort the issue quickly and appreciate your comments
We have had our Cuisinart deluxe ice…
We have had our Cuisinart deluxe ice cream maker for a while and absolutely love it. It hadn’t been working properly last few times. Contacted customer services and Islania was brilliant. She understood the issues we were having and has replaced our ice cream maker. Top notch customer service. I would recommend Cuisinart products and Islania gets 10/10
July 3, 2025
Unprompted review
Reply from Cuisinart UK
We're really pleased Islania was able to assist and get things sorted for you. It’s great to hear you’re enjoying your ice cream maker again
Easy warranty process
The bowl broke and a quick email or two and a new one was on its way. Lovely staff, thanks very much.
July 1, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your kind feedback. We're pleased we could resolve the issue swiftly
My ice cream maker stopped working.First class customer service.
My ice cream maker stopped working, rang to ask what was wrong and if they could help, so helpful went beyond what they you would have to do.
Could do with customer service in all retail as good as these. I would give them 10stars if possible.
June 30, 2025
Unprompted review
Reply from Cuisinart UK
Thank you so much for your kind words! We're really glad we could help with your ice cream maker and that you had such a positive experience. Your "10 stars" made our day — we're always here if you need us!
I would recommend this company 100%
Excellent service . I cannot fault anything. Our new plates arrived very. very quickly. Thank you and I would not hesitate to recommend this company.
June 18, 2025
Unprompted review
Reply from Cuisinart UK
thank you for your review, We’re delighted to hear you were pleased with the service and how quickly your new plates arrived
No fuss, no nonsense
I have a CuisineArt air fryer oven, great for my family with teenagers as they can cook all they need, pizzas, chips cookies etc without any fuss. Unfortunately it stopped working properly, so I reached out to Cuisine Art customer services under the 3 year guarantee, having long since lost my receipt. A couple of emails and a replacement is winging its way to me, not only was the customer service person very helpful, emails were responded to quickly and my issue was resolved with no fuss and nonsense. Very impressed!
June 26, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for taking the time to share your experience! We're so pleased to hear how much your family has enjoyed the air fryer oven — it’s great to know it’s made life easier for your teenagers too! We're also glad our customer service team could assist quickly and smoothly under the guarantee.
Excellent customer service
Had a problem which was resolved straight away no messing. Great customer service!
My mini chopper is best thing I’ve ever bought & wouldn’t be without it!
Thanks.
June 20, 2025
Unprompted review
Reply from Cuisinart UK
We're delighted to hear your issue was resolved quickly and that you're loving your mini chopper — it's great to know it's become a kitchen essential for you!
Big fan of the Cuisinart range
I'm a big fan of the Cuisinart range, and half half a dozen products. I have actually had two minor problems with these appliances. One was probably the courier bashing the box about, and the other was a piece of plastic that broke during first usage. On both occasions Customer Services were very good. Once replacing the part, and the other, replacing the whole appliance.
So still very impressed.
June 21, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your continued support and for being a loyal fan of the Cuisinart range! We're sorry to hear you experienced a couple of issues, but we're glad our Customer Service team could resolve them promptly for you.
Excellent customer service
Excellent customer service, professional and friendly resolving issue extremely quickly thankyou so much
June 19, 2025
Unprompted review
Reply from Cuisinart UK
We're thrilled to hear that you had a positive experience with our customer service team. Resolving your issue quickly and professionally is always our goal — we really appreciate your support!
Had an issue with a part I bought for…
Had an issue with a part I bought for the ice cream maker and issue was dealt with straight away a replacement sent immediately. Customer services were excellent
June 12, 2025
Unprompted review
Reply from Cuisinart UK
Thank you so much for your kind review! We're glad to hear that our customer service team was able to resolve the issue quickly and get a replacement sent out without delay.
Faulty kettle
Contacted Cuisinart to report that my kettle had developed a fault was offered a new replacement kettle which arrived the following day
Excellent service and very polite
June 13, 2025
Unprompted review
Reply from Cuisinart UK
Thank you! We're glad we could resolve the issue quickly. Enjoy your new kettle and thanks for the kind words!
We have loved using the Cuisinart wine…
We have loved using the Cuisinart wine bottle opener and our friends get a thrill from using it when they come over for dinner. Sadly (probably from over-use) it stopped charging. I contacted the Cuisinart Support Team. Islania responded straightaway and although the charger could not be repaired, she generously offered me a discount on a new one.
June 18, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for the lovely feedback! We're so glad you and your friends have enjoyed the wine opener, and that Islania could assist you quickly. Cheers to many more dinner parties! 🍷
Excellent service all round
I have had such a good experience with Cuisinart uk. My product arrived with a fault, and after a brief phone call with Jeanette who asked me for a small amount of additional information, the product was replaced the very next day. I would say that was excellent customer service, would I recommend this company, quite simply yes.👍
June 13, 2025
Unprompted review
Reply from Cuisinart UK
Thank you for your kind words! We're thrilled to hear Jeanette could assist you so quickly. Enjoy your new product and thanks for the recommendation! 👍
An excellent experience,couldn’t have…
An excellent experience,couldn’t have had better interaction if I tried totally resolved my problem without any fuss whatsoever
June 10, 2025
Unprompted review
Reply from Cuisinart UK
Thank you! We're so glad to hear your issue was resolved smoothly. We appreciate your kind words!
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