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Cullen Jewellery Reviews 10,218

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 5,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and helpfulness, making the ring selection process enjoyable and stress-free. Many highlight the personalized service, where consultants take the time to understand individual preferences and guide them through various options without pressure. The overall user experience is described as smooth, relaxed, and informative, with many appreciating the beautiful selection of rings and the comfortable showroom environment. Reviewers frequently commend the excellent customer service, noting the staff's ability to answer all questions thoroughly and provide valuable insights, leading to confident decisions. The professionalism and attentiveness of the team are consistently mentioned, ensuring a positive and memorable journey for customers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, attentiveness, and... See more

User experience

Customers consistently report positive experiences, describing them as easy, enjoyable, and stress-free, with... See more

Product

Reviewers highlight positive aspects of product, with many finding the selection of rings beautiful and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and attentiveness of... See more

Customer service

Reviewers consistently express satisfaction with the customer service, describing it as amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kareena made our experience smooth, chill, exciting and all out magnificent. She thoroughly talked us through everything and answered any questions we had. She offered different options and alteration... See more

Company replied

Rated 5 out of 5 stars

Aysha went above & beyond to bring my vision to life. I had anticipated this process would have been much longer for me to decide on a ring. However Aysha was amazing at pin pointing exactly what I li... See more

Company replied

Rated 5 out of 5 stars

We had a lovely time visiting your show room. Laura was fantastic & took the time to answer all our questions, show us a great variety of rings & gave us the best service and her complete attention. W... See more

Company replied

Rated 5 out of 5 stars

Our consultant, Madison Cram was amazing for our first engagement ring consult. We had lots of questions and were quite overwhelmed with the process and options! But Madison provided so much insight a... See more

Company replied


Company details

  1. Jeweler
  2. Diamond Dealer
  3. Jewelry Designer
  4. Jewellery Manufacturer
  5. Jewelry Repair Service
  6. Jewelry Store

Written by the company

We make special occasion jewellery that everyone can feel good about. Our engagement rings and fine jewellery feature only carbon neutral lab grown diamonds and moissanite. Using skill and care, our in-house jewellers combine tradition with beautiful design, all while being kind to the earth. Each piece is more than special — it’s a sign of love, made the right way to last forever.


Contact info

5.0

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Niaz was fantastic throughout our…

Niaz was fantastic throughout our consultation. She was welcoming, patient, and incredibly helpful in guiding us through the process. She listened to what we were looking for and provided thoughtful recommendations that suited our preferences perfectly.

As first-time ring buyers, we weren’t sure what to expect, but Niaz made everything easy to understand and enjoyable. We never felt pressured and genuinely appreciated her expertise and honest advice. Thank you for making such an important milestone feel so exciting and stress-free!

May 23, 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, Caleb! It was lovely to meet you, and I am glad you enjoyed our consultation.
- Niaz N

Rated 5 out of 5 stars

My partner and I had an appointment…

My partner and I had an appointment with Elizabeth last weekend and loved the experience! We hadnt hadn’t much experience with rings and she was extremely helpful, knowledgeable and patient with us which was much appreciated! We thoroughly enjoyed the experience and she has helped us choose the perfect ring! Highly recommend!

June 6, 2026
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Reply from Cullen Jewellery

Thank you for such a lovely review, CR! It was lovely to meet you, and I am glad you enjoyed our consultation.
- Elizabeth M

Rated 5 out of 5 stars

Incredible service!

Incredible service!

I cannot be more thankful to the team at Cullen for all of their hard work and support in helping me find the perfect ring. Symone guided me through the entire process from start to finish and answering all of my questions along the way. I didn't even know if what I wanted was even possible but the team went above and beyond to send through mockups, photos and personal opinions to help me make my decision. I couldn't be more grateful and I would HIGHLY recommend dealing with this fantastic team of people. Thanks again guys!

June 1, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you for such a lovely review, K and E! It was lovely to meet you both and help you on such a special journey!
- Symone J

Rated 5 out of 5 stars

Emelitta was very helpful discussing…

Emelitta was very helpful discussing everything we needed to know, I would highly recommend Cullen Jewellery!

June 8, 2026
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Reply from Cullen Jewellery

Thank you so much for the 5 star review, Callum!
- Emelitta D

Rated 5 out of 5 stars

Mia was so friendly and knowledgeable

Mia was so friendly and knowledgeable. She was able to talk to us about the different styles and metals and help us choose wedding rings that fit us and our lives. She also did an excellent job of explaining the process and the great service that Cullen provide. We travel just over 2 hours each way and it is well worth it!

June 9, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you so much Kate! Congratulations again, it was so lovely meeting you both and helping you finalise your dream rings! - Mia G

Rated 5 out of 5 stars

Expertise

Very nice and knowledgeable, quickly answered anything

June 8, 2026
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Reply from Cullen Jewellery

Hi Andres, Thank you so much for your lovely review. It was such a pleasure chatting with you. - Elizabeth M

Rated 5 out of 5 stars

Ceyda was incredibly welcoming

Ceyda was incredibly welcoming, friendly, educational and understanding

April 30, 2026
Unprompted review
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Reply from Cullen Jewellery

Hi Emmanuel - Thank you for taking the time to leave a review - Ceyda D

Rated 5 out of 5 stars

What a wonderful experience

What a wonderful experience! A huge thank you to Aliyah for her warm welcome, kindness and genuine care and support. Aliyah and the Cullen team are extremely knowledgeable about their product and simply make you feel so at ease with the entire process. We’re beyond grateful for our spectacular experience and are overjoyed we made an appointment with Cullen! Highly recommended ☺️

June 6, 2026
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Reply from Cullen Jewellery

Hi, Alex! Thank you so much for your very kind review! I'm so happy to hear that you two had such a positive experience with us. It was lovely to meet you both, and I'm so glad I could be a part of this exciting moment!
- Aliyah K

Rated 5 out of 5 stars

Loved our experience!

As a couple who are not knowledgeable in rings, Bella answered all our questions. We loved that she didn’t try to push us to buy or rush into our decision; she made our experience way easier than what we expected. A recommendation that gave her in store was maybe a better lighting from where we were sitting, and hopefully in the future more designs in store than what we are seeing online.

June 6, 2026
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Reply from Cullen Jewellery

Thank you so much for your words! I had the best time with you both. Looking forward to continuing to work with you! -Bella Z. 🤍

Rated 5 out of 5 stars

Madison was lovely! :)

Madison was very welcoming, helpful, and knowledgeable. She was able to actively listen to what we were after, suggested great options and made us feel at ease :)

June 6, 2026
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Reply from Cullen Jewellery

Hi Kristina, Thank you kindly for your review - Madison C

Rated 5 out of 5 stars

My fiancé and I had the best experience…

My fiancé and I had the best experience with Shania in Perth! So welcoming and friendly, not to mention the rings are stunning 👌🏻
Couldn’t have found a better place x

April 22, 2026
Unprompted review
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Reply from Cullen Jewellery

Thank you for the kind review Isabella! It was so lovely meeting you both! - Shania W

Rated 5 out of 5 stars

Such a fun experience!

We had such a good experience at Cullen Jewellery in Melbourne. I booked an appointment as I had no idea what style of ring I wanted, or what would suit me. Our consultation was with Jayde and she was so patient and helpful in guiding me through the process of finding a style of ring that I liked. I had so much fun trying on rings but found it hard to be decisive at the start and she was so gentle at encouraging me to consider different options I hadn’t thought of. By the end of the appointment, a couple of my favourites were not ones I thought they’d be! Would highly recommend a visit to the Melbourne showroom. Thank you Jayde!!

June 5, 2026
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Reply from Cullen Jewellery

Thank you so much for your kind words Alison - Jayde E

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