ordered an alien aero system for a very good price, cheaper then from the Alien Factory in GB. delivery to germany was a bit late, but didnt cost me anything although there were multiple delivery... See more
Company replied
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ordered an alien aero system for a very good price, cheaper then from the Alien Factory in GB. delivery to germany was a bit late, but didnt cost me anything although there were multiple delivery... See more
Company replied
extrem slow website, did know if ordered correct Item because translations was soo extrem bad that i just hope it was correct size every click on website takes more then 4!!!!! SECONDS thats a big... See more
Company replied
Hi I don't really speak french but I want to say I had a pleasant experience with shopping from germany. Really fair prices right now and not abusive like other shops that take advantage of the sit... See more
Company replied
I ordered a growtent. It has been hard to find since they are extremely sold out currently, but luckily i found one on culture indoor. Have been a bit suspisious about the company because there are a... See more
Company replied
Written by the company
Depuis plus de 20 ans, Culture Indoor accompagne tous les passionnés de jardinage en intérieur, qu’ils soient débutants ou cultivateurs confirmés. Précurseur du growshop en ligne en France, nous sommes aujourd’hui un acteur majeur en Europe dans les domaines de la culture indoor, de l’hydroponie, de l’aéroponie, de la permaculture urbaine et de l’autoproduction responsable.
Notre boutique en ligne propose plus de 10 000 références en matériel horticole : lampes horticoles LED, systèmes d’éclairage CMH ou HPS, engrais organiques et minéraux, tentes de culture, systèmes hydroponiques complets, extracteurs d’air, filtres à charbon, brumisateurs, testeurs pH/EC, systèmes d’irrigation goutte-à-goutte, etc.
Nous distribuons les plus grandes marques du marché : Platinium Hydroponics, Calitek, Terra Aquatica, Plagron, Biobizz, Secret Jardin, GSE, Canna, Superplant... Toutes sélectionnées pour leur fiabilité, leurs performances et leur compatibilité avec les exigences de la culture en intérieur.
Grâce à notre stock disponible en France, nos livraisons rapides et notre service client expert, nous garantissons une expérience d’achat fluide et sécurisée. Notre équipe est composée de professionnels de la culture indoor, prêts à vous conseiller à chaque étape de votre projet.
Culture Indoor, c’est aussi une base de connaissances unique : guides d’achat, tutoriels vidéo, comparatifs techniques, fiches pratiques... tout pour apprendre à cultiver facilement chez soi, en terre, en coco ou en système hydroponique.
Avec plus d’un million de clients satisfaits et une communauté active à travers la France et l’Europe, Culture Indoor est la référence incontournable pour toutes vos cultures en intérieur.
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Replied to 36% of negative reviews
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Reply from Culture Indoor
very bad service. no answer to multiple emails. package was not delivered and still no refund or any reaction at all. ☹️

Reply from Culture Indoor
Im very Happy with the experience.
The delivery was made quicky, and the product arrived in perfect condition.
Very impressed with the detailed tracking system, made It very easy to know were my package was and when It was arriving.

Reply from Culture Indoor
The worst grow store in Europe. Incredibly slow shipping, products not shipped together with zero communication. A complete waste of time and will never order from culture indoor again.
So extremely disappointed.

Reply from Culture Indoor
I bought a duct connection gear. They send me a different shape connector from the photo of the their shop site image. I requested to give me the same one since it didn't perfectly fit in my case. They said they don't have a previous model anymore. They didn't apologize about sending me a different model without asking and having a wrong photo in the website. At the end I requested to return the product for refund. They said you can return it by sending it to us. All copy pasted sentence. So basically I have to pay returning fee and in this case and I will lose even more money than the product cost if I want to get refund. I didn't cause this issue. Who doesn't feel they are making fun of customers.

Reply from Culture Indoor
Fittings of NFT system where not properly selected. (Wrong size). Mounting instruction were poor. I had to buy new fittings for connecting the tubing to the pump and the tubing to the NFT sprinkler.

Reply from Culture Indoor
Very poor service. I never received my order because it was held by the courier due to "incorrect paperwork and insufficient packaging". After contacting the company several times I finally got a response which itself was insufficient. I ended up having to request a refund and after some time they sent a partial refund, excluding the postage. Again I had to contact customer service several times to eventually get the full refund. My experience with this company was not good and I would never use them again.

Reply from Culture Indoor
I am satisfied with the order and with the product. Delivery was fast. No problem's what so ever. I can truly recommend Culture Indoor to everyone.

Reply from Culture Indoor
I ordered a large and fragile part, and because of that. I needed to pay more for the special transport. No problem to pay extra. Because I knew the part was a fragile and easy to damage.
When the parcel arrived. It was damaged. And damaged because it was very poorly packaged, only a little bit of carton around it, no special protection. Culture Indoor only wanted to pay back the part, not the money for the special transport. Very bad service, first time client, but last time.

Reply from Culture Indoor
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