Cumbrianheavyhorses Reviews 10

TrustScore 4 out of 5

4.1

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Company details

  1. Horseback Riding Service
  2. Horse Breeder
  3. Horse Riding School

Written by the company

An Award Winning business run – since conception back in 1997 – by Annie Rose, whose passion for these magnificent giants remains unabated! Cumbrian Heavy Horses offers riders with various experience levels the opportunity to ride a forward going, well schooled and magnificent Heavy Horse in the scenic beauty of the National Park. Fabulous horses, fantastic riding, friendly and qualified staff make this an unrivalled outdoor riding experience. From shorter farm rides to week long holidays we offer something for everyone, with groups carefully managed to enable a high level of instruction on our rides. No Pony Trekking here, this is REAL riding, on REALLY BIG HORSES! We look forward to meeting you!


Contact info

4.1

Great

TrustScore 4 out of 5

10 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely brilliant

I absolutely loved my visit, my ride, the horses, the staff and everything about this place.

I wanted to come last year for my birthday on a whim but these guys are busy and the stars didn't align, but a few months later I made it and it was worth the wait.

Annie called me and we had a natter about my ability and my friends and she sorted us out with a fantastic experience. I'd love to have met Annie but I did see her briefly on the yard, she does a fantastic job.

I won't accept any shit reviews about this place because these people care about the horses, their staff and the people who visit provided they are polite, reasonable and HONEST about their ability. I've read a few bad reviews from in my opinion... Idiots who have no clue and probably overestimate themselves in their ability.

These are big horses and very powerful. I did a few canters alongside Amy and my friend and Amy is absolutely awesome as an instructor, I went away thinking I wasn't as bad a rider as I thought. Our horses had a bit of a moment and mine decided to turn tail and take me on an unscheduled canter in the opposite direction, they are not naughty horses though and it was nothing dramatic, I was actually a bit pleased about it but I'm definitely a lunatic like that.

I'm coming back for the beach ride, I would spend days riding at that place if I could. I am thrilled and would give this place 6 stars if I could. No lead rein plodders here and no bullshit either. Just don't bring yours and you'll be fine.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Superb, quiet scenic location with well cared for horses and considerate, friendly staff

Great experience on an amazing day. I was well looked after and never felt nervous despite riding Arthur, an 18.1, 6 year old Clydesdale!

Superb location with amazing views. Horses well cared for and a great breeding programme running alongside the trecking to try and take some of these noble, gracious heavy horses off the endangered list.

The centre can provide hats, boots, gloves and leg protectors so (with a prior booking) you can rock up (in clothing suitable for the day) and be confident that safety gear will be provided.

A fantastic day. Thank you.

April 27, 2026
Unprompted review
Rated 4 out of 5 stars

Our experience was fantastic

Our experience was fantastic! Peter, our guide, was exceptional, offering lots of encouragement and demonstrating incredible patience. While my wife had some horse riding experience, I was a complete beginner. However, there was no need for me to worry because they selected horses for us based on our skills. Charlie, my horse, was ideal for me—an absolute gem. Despite my initial nerves, he was a calm and gentle giant, standing 17 hands tall, and as an experienced horse, he seemed to handle everything with ease. My wife rode Emma, a more spirited 18-hand horse, which matched her perfectly. Peter accompanied us throughout, sharing his unmatched knowledge and being wonderful company. Overall, it was a wonderful time filled with cherished memories, captured in a beautiful photo of us on the horses displayed on our sideboard. We also gained a friend in Peter. Thank you, Brian and Claire.

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I cant rate the riding experience itself as I never had it. Although the service has been terrible. Initial ride cancelled due to bad weather - we agreed to rebook but then unfortunately I fell ill and haven't been able to ride. I reached out several times to signpost this, asking for a refund or extension but was met with silence. Apparently emailing them isn't good enough (not sure how a business doesn't read them or even why they have an email address if they're not using it). £250 of my partners money wasted (he bought me this as a gift). When I did get a response I have been told 'refer to T&C's' and advised there's nothing they can do.

December 8, 2025
Unprompted review
Cumbrianheavyhorses logo

Reply from Cumbrianheavyhorses

Good evening Amanda, I was expecting this as you really truly were quite rude and demanding with not a care in the world for my business, the horses, my feelings, situation, zero. I offered an extention of your ride time last January as yes the weather was so revolting you wanted to extend it and I wrote down our agreement. Its there for all to see. You can see our cancellation policy it's online, you made an agreement with me to return, but nothing within our agreed timeframe. You then apparently emailed - although our information states time and time again to CALL US TO ARRANGE ALL BOOKINGS WITH US.
Why do we only book over the phone? Because we are putting you on an 18hh large horse and for your safety therefore re our Customer Care we want to actually talk to you. So you emailed. You describe us as 'a business' as if we are some multicorporate enormous business but in fact it's just me and Heather in the office a handful of amazing staff in the yard... oh, and I have been ill. I explained. You really did not care. I offered to send you the written agreement, no care. You tried to bully me into a refund. YOU wanted to extend, we did, that time lapsed, now 11 months later you 'demand' that you want your money back despite our T&C and original agreement. I explained kindly that that was not possible as you had left it so long and our T& C's are clear. That did not suit you. I was expecting this threatened review, so here's my response. I AM sorry you did not get your experience but here's a hint. Bullying people does not make them want to help even if they could. Kindness, understanding, empathy, support, understanding of situations.... if you had shown one once of empathy then potentially compromise could have been reached, however, threats and bullying , no, sorry, I'm not having it. You are an extremely rude lady who powerplays. You twist words and there was literally no need. We are a small business dealing with our gorgeous horses and good people all the time. The team here love what we do, we work with children, adults, all sorts of folk from all backgrounds. based on love and passion not threats and mean. I remain sorry you left it so late to try and join us, but to demand your money back when YOU chose to renege on our agreement. No need. Next time you go riding have a good look at the hard work, the care, the compassion within that business, know we are all trying our best fighting to survive within horrendous economic times with an utterly dreadful government (we are farmers too but you wont care about that) and we wont be bullied unnecessarily by rude folk like you. Please, please do not return. This was not about the money it was about how you talked to and treated me. Rude.
If this makes me sound awful, apologies please do not think ill of me, but jeez this lady was something else. Cheers XX

Rated 5 out of 5 stars

Fabulous horses - an amazing experience with a lovely guide

Such an amazing experience - beautiful horses and very friendly, helpful staff. Our guide (Peter) was very knowledgeable about the horses, the landscape and the history of the area. Although the wet, windy weather prevented us from doing the fell ride that we had booked, we enjoyed a long hack through the narrow lanes, with views across farmland, the fells and the Duddon estuary. The horses were amazing - gentle giants with individual personalities. We felt safe, despite them being 18 hands! I’d thoroughly recommend the experience for people of all riding abilities and look forward to going back to do the fells or a beach ride.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant day out

We had a brilliant time.Peter our guide was great giving us plenty of encouragement and very patient.
My wife had some experience with horses but l was a complete novice.
I need have not worried as the horses were chosen for us personally based on our abilities. Charlie my horse was perfect for me bless him he was very patient and although l was at first scared he was a gentle giant 17 hands and l think as an experienced horse he knew how to take things literally in his stride with someone like me.My wife had Emma 18 hands a bit more spirited which suited her perfectly.Peter was with us every step of the way his knowledge is second to none and great company to be with.All in all we a fabulous time new fond memories a beautiful picture on our sideboard of us on the horses and a friend in Peter.Thank you.
Brian and Claire.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY INCREDIBLE

We just can’t review this experience highly enough! Brought by my lovely friends Sophie and Tim for my 60th birthday present this completely blew my mind !! The horses are outstanding, beautiful and huge and so loved and well looked after. The staff are amazing above and beyond their title. Professional, safe, caring and mos importantly real fun. You are evaluated on the beach, given tasks to make sure you are safe and then you just have a blast on the beach. Kirsty you are worth your weight in gold! Your professional, fun, caring and firm and that gives your customers reassurance, confidence, respect and hell the best fun beach ride ever. As a business owner I know how rare staff line you are to find. Thank you for giving it your all so patiently. If this is on your bucket list DO IT NOW!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Cumbrian Heavy Horses

This was only my second ride at the school and it was given to me as a birthday present. Vicky was our lead out rider of a group of 4 in total. It was my first fell ride which lasted a good 2.5 hours. Vicky is an experienced rider who made us feel comfortable no matter what level you were. She explained what would be happening, gave the more advanced riders the chance to canter but still had the horses welfare in mind since it was a very warm sunny day. She knew the area well so could point out the lay of the land. The horses were well cared for, obedient and beautiful.
I would highly recommend the stables for their unique riding experiences.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

We had a great day at Cumbria,Heavy…

We had a great day at Cumbria,Heavy Horses. Our guide Simone was just lovely, she made sure we were safe but have us plenty of opportunities to trot and canter. I rode a Clydesdale and my sister and husband a Shore horses. It was lovely to see the mares and goals in mares conservation breeding program. Simone was very knowledgeable about the area and made us feel welcome and special. I'm definitely going back.

July 8, 2024
Unprompted review

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