Curaleaf Clinic Reviews 2,566

These people turned me away and left me alone with my problems.

I spoke with Jake who was really helpful and polite, and answered all of my questions...The process was made simple and straight forward....After coming off an hours call with Alternaleaf, which ended with me having the call put down on me, it was a breath of fresh air....Thank you Jake and Curaleaf 🤗

Didn't have to wait long for an appointment. Nathaniel listened to my issues and had updated my prescription accordingly. Excellent service again from Curaleaf!

I used the clinic about 1 or 2 years ago in order to manage a chronic pain condition. I’ve eventually decided that medicating every day was not for me. A month and a half ago I hooked an appointment as I was going through a very difficult family situation. I told the doctor that I needed the prescription just for 1 month and asap, she acknowledged that. The prescription came promptly with an email saying that it was sent to the pharmacy and I shouldn’t contact them until they contact me. More than 10 working days past, I contact the pharmacy and they told me they never received my prescription. I reach out to the clinic and they don’t respond for 4 days, even though I told them again about the urgency in my situation. When they finally responded they refused to take accountlabiltiy for sending me a generic letter that had wrong instructions in it. I told them I do not have the time to order anymore as I am moving away to a different country (same thing I told the doctor, that’s why there was urgency) and I would like to request a refund. They refused to and then started to threaten me that if I ask for a chargeback from my bank they will block me from ordering again. Awful customer service, stay away!

I have always found this company to be very thorough, helpful and always friendly. I highly recommend this company.

Should be able to change medication anytime. If you have a certain medication that don't work as well as stuff you know will work any change could leave you weeks without pain relief I'm really considering changing clinic

Jake was extremely helpful and a pleasure to deal with in renewing my prescription. Thank you!

I rang curaleaf and spoke to a lovely man called Dan who was extremely helpful, paitent and explained everything to me very clearly and thoroughly. He helped me make the decision to go ahead with a consultation.

I also communicated via email with Jason Prince, a paitent coordinator who was very helpful with helping me re-open my application and adding my supporting evidence to my file.

Communication with both of them was a very positive experience.

Have been a customer with Curaleaf for a while now and I had a small problem which was promptly taken care of by Jake. Very fast and friendly service. Would recommend.

Amazing company. I used the live chat today, spoke to an advisor named Jake who dealt with my query very promptly without any hesitation.
Many thanks Jake for helping me, what a credit you are to Curaleaf!

Curaleaf are an amazing team, I've been with them for a long time now and never had a problem. Just got off the phone with Karley from Customer service and she was so very helpful.
Highly recommend.

Been good for me especially since now they are procuring fine flowers and reasonable prices,it’s all good so far after two years thank you

I cancelled my subscription after the first delivery as the items didn't agree with me, back in January. Curaleaf continues to remove £5 a month from my back account despite my cancellation, email complaint and refund demand. Do not use this company! They are totally ignoring my complaint.i

Update it doesn't surprise me they are saying they can't identify me - try looking. The £5 they are taking from my account is not mentioned at all during sign up and leaving unwell customers to find out for themselves is deceitful. Transparency goes a long way. I wouldn't have taken the service if this was the case.

Brilliant, friendly doctors choose how it's delivered dps or pharmacy good arrange of products and also spread of cost schemes highly recommend

I am very pleased with my session and first catch-up appointment. It was insightful, and I genuinely felt listened to throughout the consultation. The clinician was super helpful, understanding, and took the time to explain everything clearly. I appreciated the supportive and professional approach, which made me feel comfortable discussing my needs and treatment options. Overall, it was a very positive experience and I feel confident moving forward with my care.

Friendly and knowledgeable clinicians. I feel they listen to me and take on board what I'm looking for, and I am always involved with the treatment decisions. I have never felt pressured into going ahead with treatments, and I have always been treated with respect and empathy.

They have an excellent variety of treatment options in various price ranges, making it more accessible for a lot of people, too.

Query dealt with quick and easy by Jake. No issues what's so ever with curaleaf

IT TOOK A WHILE TO ARRANGE AN APPOINTMENT BUT ONCE THE EVALUATION BEGAN, THE PROCESS TO ISSUE A PRESCRIPTION WAS VERY QUICK. I FELT THE DR WHO INTERVIEWED ME COMPLETELY UNDERSTOOD MY CONDITION.

I moved to Curaleaf from another provider, and I deeply regret it. The practitioners never arrive on time, yet they have the audacity to rush you; my 15-minute appointment lasted barely 5. I’m not sure who they’re hiring, but they seem incompetent and don’t understand how to treat mixed conditions in conjunction with one another.

They essentially con you into booking paid clinician appointments for simple amendments, despite alluding that these can be handled through the portal. This is a trap—your subscription only covers a set number of appointments per year, so these "forced" meetings waste your allowance and lead to extra charges. You also can’t even amend DPD deliveries.

Don't bother with complaints; it's a waste of energy. Also, watch out for the subscription clause that forces you to keep paying for 3 months after you try to cancel. It’s a shame this company prioritises profit over patients. It needs to be thoroughly regulated or closed down. Poor, poor, poor.

Have only been with curaleaf a short time but in that time I've asked the customer support team a couple of questions and they've been really kind and helpful. I've been helped by both kimberley & Amber who were great, so thanx to you two.
I really like curaleaf as a pharmacy and practice as they have made it a very straight forward process from start till now and I've felt to be in good hands and well supported. Cheers.