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Currenxie Reviews 205

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

As always excellent!! No doubt to choose Currenxie over other fintechs out there. The platform works smooth and the fees are quite low. Maybe not the lowest fees, but the service deserves it and the... See more

Company replied

Rated 1 out of 5 stars

They were supposed to refund my balance on May 5th. They still haven't done this. And they are not responding to my emails either.blocked my money for days and blocked my account whiteout any reas... See more

Company replied

Rated 4 out of 5 stars

We are highly recommending for Currenxie opening due safe transaction and high supporting. However the feature transaction are very less compared to statrys and X-Tranfer like payment tracking, MT103... See more

Company replied

Rated 5 out of 5 stars

Currenxie is an efficient online bank. When opening account with currenxie, it was the first time we moved to 'online' bank. We were anxious. But Currenxie provided much more than what we epext... See more

Company details

  1. Financial Institution

Written by the company

Currenxie is a financial services company for the borderless economy. Our Global Account platform gives businesses a one-stop finance app for global growth. Features include a multi-currency digital wallet, on-demand virtual bank accounts, worldwide payments, currency exchange, and instant Visa cards. We value technology, user experience, and service.


Contact info

4.0

Great

TrustScore 4 out of 5

205 reviews

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Asks customers to review

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Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Solution, great customer care

I have been using Currenxie for 2 years now,
ease of creating an account, good and efficient support
then for a long time the only downside was they were expensive, but they keep adapting their prices now, and they are quite competitive.

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend

Currenxie's Global Account was quick and easy to set up remotely without ever having to be present in the country I want to bank in, which made setting up a corporate subsidiary abroad a lot easier to handle.

So far, I've had few reasons to contact customer support, but when I did I usually received feedback within about an hour and always had my questions answered fully.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Helpful and Responsive

Helpful, responsive and easy to use. Matteo Serone also came to me first to save me money in transfer fees by setting up a US account for our merchant facility. We are saving more than $200 a month now because of that. Thank you.

May 11, 2020
Unprompted review
Currenxie logo

Reply from Currenxie

Thank you Lauren! Delighted we could help you lower your international transfer fees.

Rated 1 out of 5 stars

Waste of time. Avoid at all cost!

We opened an account with Currenxie, afrer logging in we had to select from a variety of currency accounts to open e.g US currency account, Euro currency account etc. We were advised by their team to select the Multi Currency Hong Kong account, of which we did. Two weeks later on our dashboard it shows that the account is STILL pending.

This is so weird because on their website they state:
"In a span of 24 hours, Currenxie will approve the sent application and will issue a unique bank account number."

We have had almost two weeks of no responses from their agents, who by the way you can only communicate with via email.

I regret wasting my time with this company. They have claimed "Currenxie aims to diminish the barriers between trade through our offered solutions" but really this turned out to be a waste of time.

Waste of two weeks. And no responses from customer agents. It's appalling.

March 24, 2020
Unprompted review
Currenxie logo

Reply from Currenxie

Hello Xavier. We are saddened to learn that you have had a negative experience with us, we strive to ensure that all prospective clients are well taken care of. However, we must address some factual errors in your comments. First, the two quotes that you attribute to our website appear to come from a third-party website that we have no affiliation or connection with. Second, we have replied to you promptly at every stage, your last email to us was on March 18th and our reply was March 19th. You were informed on March 16th that our Compliance team had placed your onboarding on hold for additional review, which is still on-going. We appreciate your patience in this matter while we determine if we can satisfy KYC/AML regulations based on the information provided.

Rated 5 out of 5 stars

Currency Specialists

Knowledgeable, reliable & always helpful. Currenxie have helped us manage our currency exposure to reduce risk in a flexible business friendly way. I would highly recommend them to anyone looking at an alternative to existing banks.

August 14, 2019
Unprompted review
Rated 4 out of 5 stars

Speedy transaction

Speedy transaction; Easy to use!
Service will be more highly recommended if ticket fee without FX conversion can be lowered.

August 13, 2019
Unprompted review
Rated 3 out of 5 stars

Currenxie does great work with cross currency transfers but not same currency transfers.

Currenxie does great work with cross currency transfers but same currency transfers cost a fixed percentage of 0.5% (to start) which is enormous when compared to the banks they are competing against. So, hard to see great value in straight wire transfers. As long as you are receiving in one currency and converting and sending it in another - they are great. But impossible to stomach the fees for straight wire transfers. TransferWise does it for around USD 6! If you sent USD100k to a USD account with Currenxie that would cost USD500! USD200k would cost a whopping USD1000! With TransferWise - it would cost around USD6 or with normal banking arrangements around USD20-30. So, Currenxie, if you want to compete and disrupt normal banking you have to get competitive on wire transfers! Once you do, you will get 5 stars from me and my company!

June 11, 2019
Unprompted review
Rated 5 out of 5 stars

Astounding Professional Service !

Astounding Professional Service !
The professionalism of the team behind Currenxie is second to none, the pre-sales team work with you and provide good understanding of the scope of services and set your expectations. Once you are onboarded, the finance team provides great service and fast turnaround for funding. Overall, the team always communicates well which is crucial in international trade given its fast pace movement and multi timezone that requires all parties involved to be responsive.

I truly appreciate the services and support that Yochanan, Pierre and the team have provided and strongly recommend their services for growing business.

Thank you for the great services and have helped us to grow our business to the next levels!

March 1, 2019
Unprompted review
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