Curtain Pole Store Reviews 

404
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery times and the durable, excellent quality of the curtain poles. Purchasers also appreciate the smooth online ordering process, the wide selection of products, and the supportive customer service when minor mix-ups happen. Many people note that the items match their exact needs and look wonderful in their homes. Some reviewers were not happy with delayed deliveries, long wait periods, and incomplete shipments that caused frustrating stress. A few consumers also mentioned experiencing difficulties with product returns and unhelpful interactions regarding missing components.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Consumers frequently mention that the items... See more

Quality

Customers report widespread satisfaction regarding product quality, describing items as excellent, stylish,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive promptly... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the website and ordering process are... See more

Service

Reviewers mention positive feedback about service, highlighting quick communication, top-quality products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had struggled to find curtain poles for our front windows needing 5 metres and 2.5 metres matching. We had limited choices but this exceeded all our expectations. It looks beautiful and excellent... See more

Rated 5 out of 5 stars

In the last few years I've bought 8 pole kits from Curtain Pole Store. All were well priced and delivered promptly. Although the quality has been generally good, one of the kits had a manufacturin... See more

Company replied

Rated 5 out of 5 stars

I was looking for a 1 piece curtain track in aluminium. All store bought options had a join. Was a little worried ordering a flimsy bit of aluminium from the Curtain Pole Store, but they delivered... See more

Company replied

Rated 5 out of 5 stars

We had a slight issue with the courier losing part of our order. Manny was on it straight away and sorted it out very quickly. A replacement was quickly shipped out without fuss or delay. Really great... See more


Company details

  1. Window Treatment Store
  2. Blinds Shop

Written by the company

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

404 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(404)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely 5 star

Absolutely 5 star for 1) great communication of the order process from start to finish 2) quality of pole is outstanding 3) delivery was prompt and arrived in great condition. 4) great value - l would certainly purchase from this company again without any hesitation.

May 9, 2025
Rated 1 out of 5 stars

I placed an order on 18/03/25 still waiting!!!

I placed an order on 17/03/25. I am still waiting for the order, initially lots of email exchanges about sorry item was not in stock, due xx date. Then we can’t get is there another style, then sorry your email went to junk, then some helpful discussion on best alternative, then awaiting stock. Was advised would be despatched on 2/05/25. Nothing has arrived, no communication & now no response to emails. I appreciate this is a family business and I have tried to be accommodating and supportive but all communication stopped and I have no clue what is happening.

Update 12/05
Since posting this review I did receive a response - an immediate refund was issued, no explanation why. For me it wasn’t the waiting it was the radio silence when the curtain was clearly not despatched. It is disappointing I had to post a review to obtain a response. I was happy to wait now I feel 2 months have been wasted and I need to start all over again.

May 11, 2025
Unprompted review
Curtain Pole Store logo

Reply from Curtain Pole Store

Dear Bev,

Thank you for taking the time to leave a review.

We were very sorry to learn of the significant issue concerning the bay pole you ordered. As we explained via email, we have encountered considerable difficulties with our supplier regarding this particular product.

The delivery dates provided to us have been subject to frequent changes, which has regrettably led us to suspend accepting new orders for this item.

As you may recall, we offered you an alternative, superior bay pole kit at no additional cost, but understand that this option was not suitable for your needs.

As a family-run company, we are committed to ensuring customer satisfaction, and we can assure you that we have not intentionally ignored your emails. It is possible that some correspondence may have been sent over a weekend, resulting in a response on the next working day.

Given the ongoing unreliability of our supplier's delivery schedule, which we appreciate is unacceptable for you and also for ourselves, your order has now been cancelled and a full refund processed.

We sincerely apologise for the inconvenience this situation has caused.

Kind regards,

Manny
Curtain Pole Store

Update 12/05
Dear Bev,

Please accept our sincere apologies for any oversight that led you to feel ignored. We were actively working to obtain a delivery timeframe from our supplier. However, it has now been determined that the specific pole you require will not be available in the near future, which is why your order was refunded.

While we understand your decision to leave a review, we do feel it may have been made prematurely. We had been diligently working to provide you with detailed information tailored to your window specifications. Furthermore, we offered an alternative product, which was unfortunately declined.

Curtain Pole Store

Rated 5 out of 5 stars

Clear, efficient and courteous

I needed new curtain pole(s) for a bay window and with heavy curtains. Curtain Pole Store were fantastic throughout: Their clear website and general specifications made choices easy to manage. Very prompt delivery of the ideal product. Due to a slightly unusual wall layout, I needed some extra items in the following days and all arrived promptly. My queries were handled efficiently and courteously. Overall this company and its products are exemplary in all regards and I shall use them whenever I need curtain poles.

April 17, 2025
Rated 5 out of 5 stars

Fantastic and efficient

I needed new curtain pole(s) for a bay window and with heavy curtains. Curtain Pole Store were fantastic throughout: Their clear website and general specifications made choices easy to manage. Very prompt delivery of the ideal product. Due to a slightly unusual wall layout, I needed some extra items in the following days and all arrived promptly. My queries were handled efficiently and courteously. Overall this company and its products are exemplary in all regards and I shall use them whenever I need curtain poles.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

Ordering process was easy, delivery swift. The goods were very well packaged and the finish of the wrought iron pole and fittings were exemplary. Sound attention to detail. Looks like a powder coated finish. I wanted a quality, refined look without it being forced, and this item delivered. High quality product, not cheap, but, I'd buy again. Made in England and they look chic and refined in my garden office!

April 24, 2025

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