From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... See more
Company replied
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... See more
Company replied
I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
Company replied
Company details
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.8
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Caravan double bed topper.
It was great to be able to telephone this company and talk to a human being and not have to have a conversation with a robot. To be able to get advice and guidance about the product was excellent. I was able to complete the order on line, as is required, with confidence that I was ordering just what I wanted. The whole process was very easy and straightforward, especially knowing that there was someone available on the phone if I needed them.
As for the mattress topper that I ordered, 7.5 cm thick. Considering that it was made to order, it arrived well before the estimated delivery date and was vacuum packed and very well packed in a box. It’s so comfortable, and no aches and pains in the morning. A complete joy to sleep on. Would I recommend this company…..you bet I would. Okay, there are cheaper toppers on the market but always remember, you get what you pay for. If I ever need another topper or even a new mattress for my caravan this company will certainly get the order.
July 6, 2026
Reply from Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a positive experience from your very first phone call through to receiving your custom mattress topper. We firmly believe that being able to speak to a real person for advice and guidance makes all the difference, so it's fantastic to know you found our team helpful and that you felt confident placing your order.
It's also great to hear that your topper arrived ahead of schedule and that you're so pleased with the comfort. Knowing it's helped you wake up free from aches and pains is exactly what we strive for, and comments like yours mean so much to our whole team.
Thank you for your kind recommendation and for recognising the quality of our products. We truly appreciate your support and look forward to helping you again should you ever need another topper or a custom mattress for your caravan in the future.
Best regards,
Custom-Mattress
Well done and keep it up
As expected, I measured twice so the measurement was accurate and the mattress fits perfectly
July 6, 2026
Reply from Custom Mattress
Hello Michael,
Thank you for taking the time to leave us a review!
We're delighted to hear that your mattress fits perfectly and that the measuring process paid off. We always encourage customers to double-check their measurements, so it's wonderful to know everything turned out exactly as expected.
If you need anything else in the future please do get in touch!
Best regards,
Custom-Mattress
Would recommend, very good
Great company! The mattress is exactly what I needed! Dropped them an email as my shape wasn’t quite the same as the options online and they responded very quickly and helped with the shape I needed
July 1, 2026
Reply from Custom Mattress
Hello Hannah,
Thank you for taking the time to leave us a review.
We're delighted to hear that your custom mattress is exactly what you needed. As every project is unique, we're always happy to help with bespoke shapes and measurements, so it's great to know our team was able to respond quickly and assist you in finding the perfect solution.
Thank you for choosing Custom-Mattress and for taking the time to recommend us. We really appreciate your support and hope you enjoy many comfortable nights on your new mattress!
Best regards,
Custom-Mattress
Brilliant service from start to finish
Fabulous company everything was brilliant from ordering to receiving
The mattress. Would definitely recommend
June 30, 2026
Reply from Custom Mattress
Hi Reuben,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had such a positive experience from start to finish and that everything went smoothly from placing your order through to receiving your mattress.
Thank you for your kind recommendation and for choosing Custom-Mattress. We really appreciate your support and hope you enjoy many comfortable nights on your new mattress!
Best regards,
Custom-Mattress
From the start this was a positive…
From the start this was a positive experience, measurements taken and shared with the team online.
They came back to me to double check and then started production of the mattress.
It arrived a few days earlier than expected and is absolutely fantastic quality!
Thank you to Katie who kept me updated throughout, I only wish I'd had one made a couple of years ago, I may have had better sleeps on the motorhome!
Excellent service, excellent communication, excellent quality product and highly recommended.
July 7, 2026
Unprompted review
Reply from Custom Mattress
Hi Del,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that you had such a positive experience from start to finish.
It's great to know that our team were able to review your measurements, confirm everything before production, and keep you updated throughout the process. We're also pleased that your mattress arrived earlier than expected and that you're so happy with the quality.
Katie will be thrilled to hear your kind comments, and we'll be sure to pass them on to her. We especially love hearing that you only wish you'd ordered your motorhome mattress sooner - that's wonderful feedback for the whole team!
Thank you for choosing Custom-Mattress and for taking the time to leave such a thoughtful review. We truly appreciate your recommendation and hope you enjoy many comfortable nights on your future motorhome adventures.
Best regards,
Custom-Mattress
Fathers special caravan mattress
I ordered my mattress for my father the team made the mattress to size for my caravan bunk bed
Katie was amazing at keeping me up to date on progress and the delivery of my Mattress
Many thx to the team and especially to Katie thank you so much
June 25, 2026
Reply from Custom Mattress
Hi Miranda,
Thank you for taking the time to leave us a review!
We're delighted to hear that your father's custom caravan mattress was made to the perfect size and that you were pleased with both the product and the service you received.
It means a great deal to hear that Katie kept you updated throughout the process and made everything as smooth as possible. We'll be sure to pass your kind comments on to her and the rest of the team.
Thank you for choosing Custom-Mattress. We truly appreciate your support and hope your father enjoys many comfortable nights on his new mattress!
Best regards,
Custom-Mattress
Brilliant company
Found this company who do mattresses to fit, they had great reviews,
it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sent them in on a diagram. The mattress fits perfectly and is so comfortable and cool (even in the very hot heat) best sleep ever in the mh since we bought it)
It didn’t take long for the mattress to arrive and we were kept in the loop about delivery. Would highly recommend and they do any shape size mattresses
June 3, 2026
Reply from Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We’re absolutely delighted to hear that your custom mattress fits your motorhome perfectly and that you’ve found it so comfortable and cool, even during the recent hot weather!
It’s great to know that you found the measuring and ordering process straightforward, that you were kept updated throughout, and that your mattress arrived promptly. Hearing that you’ve had your best sleep in the motorhome since buying it is fantastic feedback for our team.
Thank you very much for choosing us and for your kind recommendation. We really appreciate your support and hope you enjoy many more comfortable trips away!
Best regards,
Custom-Mattress
Love the thickness of the mattress
Love the thickness of the mattress. It sprang up as soon as we enrolled it. Will be testing it out in 2 weekends time. Looking forward to it.
June 25, 2026
Reply from Custom Mattress
Hello Tracey,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the thickness of your new mattress and that it expanded so quickly after unrolling. We hope it provides you with a fantastic night's sleep for you!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Great quality mattress toppers
Great quality mattress toppers. Customer service very good.
Delivery not so good
June 3, 2026
Reply from Custom Mattress
Hi Anita,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your mattress toppers and that you had a positive experience with our customer service.
We're very sorry for any inconvenience caused by the delivery experience. We understand how frustrating this must have been, and we're pleased we were able to offer a £25 goodwill gesture to apologise for the inconvenience caused.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Fantastic Service
After leaving the skylight open on the motorhome, our mattress got soaked and damaged in the rain storm. A few emails back and fore with Katie and the mattress was due to arrive on the 2nd July. It arrived today!!! The service and quality from this company is outstanding. The mattress is so comfortable and fits perfect. 😍 100% would recommend this company. Thank you again Katie for your kindness.
June 24, 2026
Unprompted review
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review!
We're so sorry to hear what happened to your original motorhome mattress, but we're delighted we could help get a replacement to you sooner than expected. It's wonderful to hear that it arrived early, fits perfectly and is as comfortable as you'd hoped.
Your kind words about both our products and customer service really do mean the world to us. Thank you as well for your lovely comments about Katie, we'll be sure to pass this over.
We truly appreciate your recommendation and hope you enjoy many happy and comfortable adventures in your motorhome.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Efficient service.
Questions were answered quickly and efficiently and action taken promptly. Delivery was when expected
May 29, 2026
Reply from Custom Mattress
Hi Catherine,
Thank you for taking the time to leave us a review!
We're delighted to hear that your questions were answered quickly, that everything was dealt with promptly, and that your delivery arrived as expected.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Custom mattress
I ordered a mattress, not received yet but the customer service is fantastic. We needed our custom made motorhome mattress a few days earlier than the designated date of delivery, they were extremely helpful and happy to help. Highly recommend
June 18, 2026
Unprompted review
Reply from Custom Mattress
Hello Jackie,
Thank you for taking the time to leave us a review!
We're delighted to hear that you've had such a positive experience with our customer service. We always do our best to accommodate our customers wherever possible, so we're really pleased we could help bring your delivery forward for your motorhome mattress.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Good communication and a well made…
Good communication and a well made product exactly the size I asked for.
June 3, 2026
Reply from Custom Mattress
Hello Yvonne,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the communication throughout your order and that your bespoke mattress was made exactly to the size you requested. It's also great to know you're pleased with the quality.
If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Great service
May 8, 2026
Reply from Custom Mattress
Hi Richard,
Thank you for taking the time to leave us a review!
We're delighted to hear you were happy with the service you received. Your kind feedback means a great deal to our team, and we're grateful you took the time to share your experience.
If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hi Alison,
Thank you for taking the time to leave us a review!
We're so pleased to hear that you found our team helpful. We always strive to provide the best possible service, so your kind feedback is greatly appreciated.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Very pleased with our purchase!
Really good communication, mattress seems to be really good quality. Not had chance to test it out properly yet but we're really pleased with it. Purchased for our campervan
June 4, 2026
Reply from Custom Mattress
Hi Katy,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your new mattress and that you were happy with the communication throughout your order.
We hope you have the chance to enjoy it on many wonderful campervan adventures, and that it provides you with a comfortable night's sleep wherever you travel.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
The purchase was straight forward…
The purchase was straight forward ,Katie was very helpful delivered on time .
Very helpful on the service
June 3, 2026
Reply from Custom Mattress
Hello Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your purchase was straightforward and that you were happy with the service you received. We'll be sure to pass your kind comments on to Katie!
Thank you again for choosing Own Furniture. We really appreciate your recommendation and hope to assist you again in the future!
Best regards,
Custom-Mattress
Excellent customer service
Needed our mattress at rather short notice.I rang the company and explained our situation and I received my mattress in good time. Excellent service and delivery. Would highly recommend
May 27, 2026
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review!
We're so pleased we could help and ensure your mattress arrived in time. We always do our best to accommodate our customers wherever possible, so it's wonderful to hear that you were happy with both the service and delivery.
Thank you for your recommendation, it really does mean a lot to us.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Superb customer service, communication and product
Superb customer service and the information I received was carried out to the letter including the delivery date.
Communication throughout was excellent and the product we received fitted perfectly and is of excellent quality.
Would highly recommend this company.
June 9, 2026
Unprompted review
Reply from Custom Mattress
Hi Iain,
Thank you for taking the time to leave us a review!
We really appreciate you taking the time to share your experience. We're delighted to hear that you were happy with our customer service, communication and that everything went according to plan. It's also fantastic to know that your product fitted perfectly and that you're pleased with the quality.
Your recommendation really means a lot to us, and we truly appreciate your support. Thank you for choosing Own Furniture and we hope to be of help again in the future!
Best regards,
Custom-Mattress
Great customer service and perfect mattress.
From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been delivered and fits perfectly. Is extremely comfortable to sleep on and looks great with a zip off cover that's washable if needed.
June 1, 2026
Reply from Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We’re delighted to hear that you were happy with the communication throughout the ordering process and that the measurement checks and diagrams helped ensure everything was just right.
It’s great to know your mattress fits perfectly and that you’re finding it so comfortable. We’re also pleased you like the washable zip-off cover too.
We really appreciate you taking the time to share your experience and thank you for choosing us. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.