From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been deli... See more
Company replied
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Review summary
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Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... See more
Company replied
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... See more
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I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
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Company details
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.8
Excellent
257 reviews
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This is the second custom mattress I've…
This is the second custom mattress I've ordered.
The first was for a camper conversion I did and is so comfortable that when I bought a caravan the mattress isn't as comfortable so upgraded. The design tool was easy to use and came before expected date.
June 1, 2026
Reply from Custom Mattress
Hi Justin,
Thank you for taking the time to leave us a review!
Thank you so much for your continued support and lovely feedback! We're delighted to hear this is your second custom mattress with us, and even more so that the first one made such a difference to your camper conversion.
It's great to know you found the design tool easy to use and that your order arrived ahead of schedule. We really appreciate you choosing us again and hope your new caravan mattress brings you just as much comfort!
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Such an Amazing Topper Mattress
Such an Amazing Topper Mattress! Customer experience was great- company ensured that measurements were precise and promptly changed some incorrect measurements I had provided! We are going to have such a good night's sleep in our Motorhome! Thank-you!
May 29, 2026
Reply from Custom Mattress
Hi Suzanne,
Thank you for taking the time to leave us a review!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your mattress topper and that our team was able to help ensure the measurements were spot on for you.
It’s great to know everything fits perfectly in your motorhome and we hope you enjoy many comfortable and restful nights ahead!
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Great mattress
Great mattress Ordering was simple and good communication from office. Delivery was OK but very late in letting us know when it was due to arrive (same day)
May 29, 2026
Reply from Custom Mattress
Hello Lynda,
Thank you for taking the time to leave us a review!
We're really pleased to hear you’re happy with your mattress and found the ordering process simple with good communication from our team.
We’re sorry for the short notice regarding delivery on the day. We provide tracking details as soon as they are made available to us, and our deliveries are operated on a 1-2 working day service once dispatched.
We really appreciate you taking the time to share your experience, and hope you continue to enjoy your new mattress. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hi Joanne,
Thank you for taking the time to leave us a review!
We're delighted to hear you were happy with our customer service and really appreciate you taking the time to leave a review.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
From the star to finish the…
From the star to finish the professionalism that I have been shown by Katie and Custom Mattresses has been second to none. I would recommend them anytime they have been very quick to respond and sort out anything thrown at them will definitely be using them again
June 2, 2026
Unprompted review
Reply from Custom Mattress
Hello Kevin,
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the service professional from start to finish and that Katie and the team were able to support you so well throughout your experience.
We really appreciate your recommendation and kind words, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Excellent service.
Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provide a speedy yet quality service. The product is excellent and the service second to none. Our Thanks.
May 20, 2026
Unprompted review
Reply from Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We’re thrilled to hear that, despite the changes in requirements, we were able to ensure your custom mattress was delivered on time and exactly as requested.
It’s great to know you’re happy with both the product and the service, and we really appreciate your kind words about our team going above and beyond. Your support means a lot to us, and we’re so pleased we could provide a smooth and positive experience for you.
If you need anything in the future please do not hesitate to contact us!
Best regards,
Custom-Mattress
Motorhome cut off mattress
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions.
Now the mattress. A perfect fit for my motorhome, and so super comfy I’ve slept on it twice on my drive! Had the 25cm orthopaedic base with cool gel top and it is fantastic. Not the cheapest but not the most expensive company either. Needless to say with this mattress I cannot feel the bed slats underneath anymore. Only issue was trying to manhandle it myself into the van - it was a large and heavy parcel but I picked the hottest day of the year so far and managed. Thank you so much for- this will transform my holidays.
May 11, 2026
Reply from Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that the measuring and ordering process was straightforward and that our team could help with your queries along the way.
It's wonderful to know that your mattress is a perfect fit and that you're finding it so comfortable - sleeping on it twice on the driveway is certainly one of the best compliments we could receive!
Thank you for choosing us and for taking the time to share your experience. We hope your new mattress helps make many future motorhome adventures even more enjoyable!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service at point of order
Excellent service at point of order, some lack of communication around delay for delivery. That said mattress is perfect for the motorhome and fits well
May 8, 2026
Reply from Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're happy with your motorhome mattress and that it fits perfectly.
We appreciate your comments regarding the delivery communication. We provide tracking details as soon as they become available to us, and deliveries are sent on a 1-2 working day service once dispatched. We apologise if you felt there was a lack of communication during this stage.
Thank you again for your feedback and if you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Really pleased with the mattress for…
Really pleased with the mattress for our campervan - fits a treat. Lovely and comfy and folds as we asked. Professionally made.
May 7, 2026
Reply from Custom Mattress
Hi Pam,
Thank you for taking the time to leave us a review!
We're delighted to hear that your campervan mattress fits perfectly, folds exactly as requested, and is providing a comfortable night's sleep. It's great to know you're happy with the quality and craftsmanship.
Thank you for choosing us and for taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hello David,
Thank you for taking the time to leave a review!
We're delighted to hear that you were happy with the communication and that your order was delivered on time.
We really appreciate you taking the time to share your experience and hope to assist you again in the future!
Best regards,
Custom-Mattress
Very highly recommended....
The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in there compared to some of the sites I visited). Put the measurements into the online form. Check out. This is where it gets good. They check your measurements. Send you a well drawn technical drawing showing the shape and size of your mattress. You ok or make changes including pictures of needed. They make it and it comes within a couple of weeks. The prices were much lower than some I looked at. The quality is brilliant. So much more comfy than the original mattress I had. I'm very impressed and can't thank they company enough. I think my back will also thank you as it doesn't hurt when I get up anymore.
Well done and I highly recommend the team.
Thanks
April 29, 2026
Reply from Custom Mattress
Hello!
Thank you or taking the time to leave us a review!
We truly appreciate your amazing feedback! We're absolutely thrilled to hear how happy you were with the whole process, from measuring and confirming the design through to the delivery of your mattress.
It's fantastic to know that the additional measurement checks, to-scale diagrams, and communication helped make everything straight forward and gave you confidence that the mattress would fit perfectly. We're especially pleased to hear how comfortable it is and that it's already helping your back!
Thank you again for your recommendation, and kind words. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Quality of mattress is fantastic
Quality of mattress is fantastic, super comfy and fits our van, perfectly.
April 30, 2026
Reply from Custom Mattress
Hi Claire,
Thank you for taking the time to leave us a review!
We're thrilled to hear that your mattress fits your van perfectly and that you're finding it comfortable. It's great to know that you're happy with the quality and we really appreciate you sharing your experience.
If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Best regards,
Custom-Mattress
Fantastic product and fitted perfectly
Fantastic product and fitted perfectly. Good communication which is always a bonus.
May 12, 2026
Unprompted review
Reply from Custom Mattress
Hi Tony,
Thank you for taking the time to leave us a review!
We're delighted to hear that your product fitted perfectly and that you were happy with the communication throughout. Thank you very much for your lovely feedback.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Despite and issue from a manufacturer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again
May 8, 2026
Unprompted review
Reply from Custom Mattress
Hello Connor,
Thank you for taking the time to leave us a review!
We're really pleased to hear that, despite the manufacturing issue, our team were able to help resolve everything quickly and make the process as smooth and stress-free as possible for you.
Your kind words about our customer service truly mean a lot to us, and we really appreciate your recommendation. Thank you again for your support!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I was looked after from Katie from…
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.
April 29, 2026
Reply from Custom Mattress
Hi Matthew,
Thank you for taking the time to leave us a review!
We really appreciate your wonderful feedback and we're delighted to hear that Katie was able to support you throughout the whole process.
We also really appreciate your understanding regarding the slight delivery delay, and we're pleased that this was quickly resolved for you. We're so happy you're pleased with everything!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
great mattress very comfortable well…
great mattress very comfortable well made right size well packed for delivery small hitch with delivery but soon sorted by Katie at the works She was most helpful (thankyou Katie) Would buy again recommend
April 24, 2026
Reply from Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your lovely feedback and are delighted to hear that you're happy with the comfort, quality and fit.
We're also pleased to hear that Katie was able to quickly help resolve the delivery issue for you, she will really appreciate your kind words.
Thank you for your recommendation, and we look forward to helping you again in the future!
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hi Ali,
Thank you for taking the time to leave us a review!
We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.
We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
A beautiful mattress well made
A beautiful mattress well made to the exact specifications
April 2, 2026
Reply from Custom Mattress
Hi Jeff,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
Best regards,
Custom-Mattress
Great communication even when i was…
Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.
April 2, 2026
Reply from Custom Mattress
Hi Elizabeth,
Thank you for taking the time to leave us a review!
We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!
It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.
Best regards,
Custom-Mattress
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