Volkswagen Financial Services UK Reviews 10,589

Amersham Audi - particularly Peter Rimmer did very well but Audi UK have - so far - behaved abysmally. I agreed to the business contract lease with the offer of an Ohme Charger installation - free of... See more

The support from Arnold Clark sales and Service team was outstanding. The support from SEAT/VW Finance equally outstanding. The only let down from both parties is their IT and management of online doc... See more

I felt your credit check was very intrusive wanting full details of my bank account and itemising my spending over the last 12 months. I have never had a check which links into my bank ac... See more

I called in to Audi Blackburn to enquire about a used car . But after speaking to the sales team I ended up buying a new car instead as the deal I was offered was excellent. When I spoke to the Fina... See more

Heritage have looked after me on a number of cars at Audi and VW. This experience was as always, exceptional and within a week I was traded into a new car. Staff are always willing to go the extra mil... See more

Superb customer service from firstly Harry and then Jodie at Parkway Kettering. Nothing was too much trouble and the whole process from start to finish ran very smoothly. Given that I was trading in m... See more

We needed to change our car for one that met our current needs. We used to change our car regularly when working but because of circumstances it had been 15 years since our last change, a Golf that ha... See more

I recently got my new Škoda Kodiaq, and I’m really impressed—it looks sleek and modern, and the inside feels spacious and premium. The touchscreen is easy to use, there’s loads of legroom and boot spa... See more

I went into Swindon Audi to get brake fluid changed on my current Q2 and thanks to the brilliant customer service skills of Igor Respondek I ended up refinancing and buying a brand new upgraded Q2 whi... See more

Goodness me, just incredibly annoying! Every couple of weeks they send the same email asking me to activate Driverline on my new car. I have already done this, but I click the link to check and ye... See more

Brilliant service from start to finish, Joel looked after us as always helping us find the right vehicle for us. Nicola was fab in sorting the finance for us and making sure everything was in order. T... See more

Both of the gentlemen who helped my husband and I when we bought the car were so helpful and funny. Dan the salesman was so good he showed me how to use the radio and phone in the car ensuring I knew... See more

We were looking for a new car and Didi was really helpful throughout the whole process. He understood our needs and recommended cars based on that. He even went above and beyond to put a bow on the ca... See more

Had a great experience buying my car from the moment I was greeted on reception. The whole process was easy, staff were amazing, knowledgeable but not pushy, and took the time to explain everything... See more

The experience was brilliant from start to finish. Aaron talked me through a number of options and made the whole process clear, pressure-free and supportive. I felt well informed at every stage, and... See more

Really nice sales rep, Ian. Answered all my questions, not pushy with products I could have as additional extras (paint protection ect) Genuine care for the my experience.

Audi Q6 etron Lease vehicle delivered 8/9/25, has broken down 4 times since delivery and has currently been in the dealership since the 7/1/26 with no progress made on the latest repair as they a... See more

I’m a VW Agnews customer for I’m sure near 10 years now. I’ve dealt with all departments, from front desk, sales/ after sales to the service department & I can honestly say they’re a g... See more

We recently had the pleasure of buying a car from Peter Ball, and I cannot recommend him highly enough. From the moment I walked into Heritage vollswagen dorchester, it was clear that he is incredib... See more

I have been taking my VW cars (usually have them on a 3 year lease) to the same VW service garage for annual service and MOT for many years now. I keep getting calls from the same VW garage regarding... See more

Sales guy Kamil was excellent and very patient with me. I feel very confident that if I have any issues he will sort them out. He definitely goes above and beyond with his customers. Can't speak highl... See more

My experience at VW financial services was relaxed friendly. They explained all the products in detail and the benefits to me. Overall, it was all very good

Micha was delightful explained everything so well and made me feel very comfortable. All the other salesmen were extremely kind and supportive.

From the start of my enquiry, Stephen sibcy from Audi Leicester was very polite and helpful, he explained the financial side of things, Audi financial called me and took me through each step, very hel... See more

All staff were very thorough and professional. Carl was very helpful when helping me choose the right car for me, very informative about all my options.

First I was made aware of a service plan issue was when I dropped my car off and told VWFS was refusing to pay due to an unspecified issue. Difficult to contact VWFS and speak to a human. Issue unreso... See more

The agent, Alex Brown was friendly, patient and informative. The car was in good condition. The sales process was easy to understand and not onerous.

Leased a VW ID5 through them back in 2023. There was a software update in May 2025 and I haven't been able to charge it properly since. I blamed my electricity supplier until VW told me it is a comm... See more

The Skoda agent made everything simple and easy to follow. I guess I could have got finance elsewhere, but having an easy process tied with new car made it better for me

found the experience very straightforward and professional. Communication was clear throughout the process, and any queries I had were handled quickly and efficiently. The team were helpful and transp... See more

Eddie from Swindon explained everything and made the whole process flow perfectly. We had a great experience and we love our new car.

Jack and Liam were extremely helpful and patient with me, they talked through all my options and looked at every car I liked. Thank you for finding me the perfect car.

Really happy with the service carried out by Simone at York Seat Branch.. We was very polite and helpful. I’m in love with my new car!! Thank you Simone, I would highly recommend xx

Bought a new Audi using a PCP from Volkswagen Financial Services. Have used them in the past and the process was very straightforward.

Oscar, the salesman, was very helpful and explained everything very well, he was also very understanding when we were not very up to date with technology.

I thought the sales rep, florin was brilliant, honest, reliable, helpful and was never pushy. Very impressed with audi.

Efficient and simple to apply for. Zero percent interest can not be bettered when making a large purchase.

I knew what I was looking for and I was very quickly shown the appropriate car which I test drove and bought within a matter of hours. The process was very straightforward and I felt very supported.

Really easy to do business with..quick decision and great service! Painless transaction! Thank you!

VW Parkway Derby are complete customer care focussed, nothing is too much trouble and there to advise and support.

Personal & friendly guidance throughout the whole purchase. Comfortable & easy to deal with. I highly recommend Meadens Skoda Brockenhurst.

Still dealing with an ongoing problem having returned my vehicle 3 weeks ago - VWFS have not closed the agreement and continuing to charge monthly payments. Despite raising an official complaint 1 we... See more

Every time when I would change my vehicle Volkswagen finance does get very good offer to me absolutely easy to deal and get everything done in minutes Kayle Farman the executive sales she organised ev... See more

I signed up for a two‑year Volkswagen service plan at £27 per month, which included two services over the term. As my renewal approaches, I noticed that the current offer on the VW website now includ... See more

Awlful awlful awlful, one of the worst experience of buying a car I’ve ever had. Car had chipping paint which the claimed wasn’t a manufacturing issue, have then tried to do a voluntary termination an... See more

Won’t stop contacting me for a review so I will give one. It’s annoying, the exact same thing with the GAP insurance I had to block that number and email!!! If I had an amazing experience I would le... See more

Second time of using I am sure the great service received in the past will continue,

The whole process was seamless and the application was approved immediately after I had completed all the required documentation. The assistance from the Seat salesman was really helpful. The quotat... See more

So easy to apply, a great service which was hassle free. Highly recommended.

No discussions around what other cars were available in my price bracket. Bought an A1 after trading in an A3. It was under-powered and did not suit my needs. Wanted to take it back after less than a... See more

I have been attempting to return my lease vehicle since 11 February 2026 due to multiple manufacturing faults. Since then, I have repeatedly been transferred between various call centres across th... See more

Unbelievably poor service. Firstly, I love VW products and had many over the years all being personally funded. However, if you ever want to get in touch with them regarding a current business lease y... See more

Good customer service and the salesperson was very knowledgeable. Good demonstration and set the car up for my preferences.