Mercedes-Benz Financial Services UK Reviews 

Had 2 years fantastic motoring cant wait to order my next mercedes great service thanks everyone

I was buying a car from the Worcester dealership although I live in South Wales. There's a mountain of paper work regarding the PX of my old car, the purchase of the new car and the finance package. The majority of this was via email, including signing most of key documents making what is a moderately complex process as easy as possible. The interest rate offered was excellent as well on this occasion. So do your research beforehand, but I found what MB had to offer very good.

Amazing team who go the extra mile! Would definitely use Mercedes Cambridge again

From the moment I expressed interest in the car I had seen online, the experience was exceptional. I was contacted the very next day by Mercedes-Benz Cardiff and Newport, and the customer service was truly outstanding.
KW was an absolute gentleman. He took the time to listen to my husband and me, patiently explained each stage of the purchase His professionalism, warmth and support made the entire process seamless and stress-free.
What could have been a straightforward car purchase turned into a truly memorable, almost fairy-tale experience for both my husband and me.
Everyone we met at the Cardiff and Newport branches was welcoming, helpful and professional, making us feel valued throughout.
A heartfelt thank you to K and the entire team for making our experience so special. I am genuinely grateful for the opportunity to share this feedback and recognise the excellent customer service we received.

Probably the worst experience we have had with a car purchase. The pcp ballon payment was meant to be 5 to 7k under the car valuation at the end of the 4 years, so we had a good deposit for our next purchase. Mercedes sales lied about the value and we ended up with NO value left in the car. 🤷

They were extremely competent and very knowledgeable about the subject matter. The staff Hakim was extremely helpful

Helpful, friendly and knowledgable staff made experience as pleasant as possible. James in particular was a pleasure to deal with, attentive and gauged the level of support I required and consequently didn't come over as too pushy. Top marks.

Talk about experiences! This is definitely want to remember served with utter class and walked away with a CLA fantastic salesman just wanna highlight .Ali. He was great! personable, really nice person, good with the kids and had a great sense of humour. I hope I remain a Mercedes customer for life.

I want to say a big thank you to Brian and Will for making my recent experience of buying my new Mercedes so enjoyable. Both of them were extremely professional, friendly, and helpful throughout the whole process. They took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable and confident with my purchase. They are truly two of the best sales advisers I've ever dealt with, and I really appreciate all the help and support they provided. Thank you, Brian and Will, for making my Mercedes buying experience such a positive one.kind regards Irina

A very good customer service experience, all of the staff I dealt with were really helpful and professional and very patient when dealing with somebody like me, who hasn't got a clue...

Great customer service from beginning to end, John was a pleasure doing business with. Thank you.

Christian Freebury is the go to guy for a very good car buying experience. It was an absolute pleasure and i cant recommend Christian and Listers highly enough. An amazing experience from a very big company who choose to put their customers experience first... World Class!

Rob

Totally dissatisfied and unhelpful when it came to ending the contract early due to the death of my husband. Refused to offer any kind of discretionary options to return my husband’s vehicle, meaning I’ve been left with a substantial debt. Mercedes then went further to repurchase the vehicle and profit out of my situation. Disgusting and unethical behaviour and would never purchase another Mercedes again after being a loyal customer of over 8 years and 5 brand new vehicles. Totally let down.

Very friendly and knowledgeable staff.
I was made to feel a very valued customer by all the staff I encountered.
Nothing seemed too much trouble for them to explain and help me understand the whole process.
Highly recommend purchasing a vehicle through this showroom

Happy to take my money but when it came towards the end of my agreement they had minimal communication and I had to chase them

I love that I am given a breakdown of what the money is used for before it comes out of my account. It’s like a receipt that I get every month. I’ve taken my car for service and MOT and didn’t have to lift a finger, apart from taking the car to the dealership. This is because of having a service plan.

The only thing I’d urge Mercedes Benz is to please go back to the car design that had the middle console in the car. The new cars have a hole in the car with a rubber mat. Why would I have a luxury car with a hole in it? This will cause me not to upgrade to the new cars and go to other luxury car manufacturers who have not compromised their designs. All MB car owners are saying the same.

I would like to express my sincere thanks to my Gino Blackwood, Mercedes-Benz Sales Executive for providing an outstanding customer experience throughout the entire process.
From the very beginning, they were professional, responsive, and extremely helpful in guiding me through every stage of the purchase. All paperwork, finance documents, forms, and administrative requirements were explained clearly and managed efficiently, making what could have been a complicated process feel straightforward and stress-free.
Communication was excellent throughout, and I was kept informed at every step. Nothing was ever too much trouble, and any questions I had were answered promptly and professionally.
One aspect that particularly stood out was the period between returning my existing vehicle and collecting my new Mercedes-Benz E200. During this waiting period, my Sales Executive went above and beyond by recording a personalised video presentation of my new vehicle before collection. Seeing the car prepared and ready for handover created real excitement and made the experience feel special and memorable. I felt genuinely valued as a customer. The attention to detail, customer care, and commitment to delivering an exceptional experience exceeded my expectations.
Overall, this was one of the best vehicle purchasing experiences I have had, and I would highly recommend both my Sales Executive and Mercedes-Benz to anyone considering a new vehicle purchase.

Easy to set up finance on my new car. Process was seamless and easy, great interest rate too, very competitive and fair.

well explained and information available with a couple of clicks