I thought the finance offers/ car price on the screen was misleading. It gave me a discounted price for the car and beside it was a sign saying all PCP’s were 0%. When l went through the financial op... See more
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Review summary
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Great service throughout the process of buying a new car. Attentive to any of my queries, all felt very smooth which was refreshing. Only reason I have rated a 4 is because despite phoning and ensurin... See more
Personally my husband and I are going through quite a traumatic time and changing our car wasn’t something we thought we could accommodate, even though getting something bigger would have been more... See more
Company replied
Following several recommendations from friends we decided to visit Johnsons Skoda at Burntwood, during our visit we found a very friendly and welcoming environment. Daniel, who met us, was very helpfu... See more
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Company details
Written by the company
At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.
Contact info
Yeomans Drive, MK14 5LR, Blakelands, United Kingdom
- customerservices@vwfs.co.uk
- customer.vwfs.co.uk
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic process from start to finish
Fantastic process from start to finish. Great team made me feel welcome during the time I spent with them. Looking forward to purchasing my next vehicle from the same group. Matthew Saunders Shelton dealt with every request I gave him in a professional and courteous manner.
August 31, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Transaction ran smoothly
September 2, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
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Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Prompt clear emails
Prompt clear emails, possibly sometimes ahead of the system. When logging in as instructed no paperwork available yet!
September 11, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
All queries answered promptly by JCB…
All queries answered promptly by JCB rep. Dislike electronic forms due to age and unfamiliarity with IT, but no alternative. Prefer face to face and paper. JCB Tunbridge Wells staff excellent,
September 2, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Great customer service
Great customer service. Quick response on my enquiries.
September 1, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
The dealer sold me your product
The dealer sold me your product. I’m still not absolutely convinced it was the right option but I’ve done it now.
September 4, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Mark. We're sorry to hear that you're not confident the product was the right choice for you. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Dreadful
Dreadful. Can’t log into my online account because the confirmation code arrives too late and I’m timed out. Then kicked out for too many failed log in attempts. The call queue is 15 minutes in order to get into my account. Not happy at all
September 23, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Laura. We're sorry to hear about the difficulties you experienced accessing your online account. We understand how frustrating it must have been to repeatedly receive authentication codes too late to log in, only to then face a long wait when seeking support. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Easy to arrange and hassle free
Easy to arrange no hassle and easily understood
September 1, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
It was a good price and straightforward…
It was a good price and straightforward to set up
September 1, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
The outstanding finance on my old car…
The outstanding finance on my old car hasn't been settled , so am currently paying for 2 cars ..
Not impressed
September 23, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Darren. We're sorry to hear that the finance on your previous vehicle remains outstanding and understand how frustrating it must be to find yourself making payments on two vehicles as a result. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
You asked for feedback
I am not exactly sure what a car finance company expects from customer feedback. Did I get finance - Yes. Was the interest rate inflated - Yes. Did I need to access various portals to digitally sign lots of documentation - Yes. Was the preferred authentication to use a phone where the documents themselves were eligible - Yes. Was I effectively cornered into signing statements that were not strictly true - Yes. Was there an emphasis on upselling rather than explaining what I had actually paid for - Yes. Did I have to physically sign all the documents again when collecting the vehicle - Yes. So overall pretty much as you would expect.
September 2, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Gary. We're sorry to hear that the process left you feeling frustrated and that aspects of your experience did not meet your expectations. We appreciate you taking the time to share such detailed feedback.
You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Everything was professionally explained…
Everything was professionally explained and very easily understood.
August 25, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Sales experience
Sales experience very good and we obtained the car my wife wanted ordering a factory / dealer fitted towbar. Maid the purchase and waiting for towbar to now be told not available and we will refund you. How am I meant to transport our bikes. Don’t sell something you don’t have or not available as I would have changed my order to factory order or another brand. Disappointed
September 1, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Paul. While we're pleased that the initial sales experience met your expectations, we appreciate how frustrating it must have been to be informed that the towbar you ordered was no longer available after you'd committed to the vehicle.
We understand your concerns, particularly as the towbar was an important factor in your decision and may have influenced your choice of vehicle. We're sorry for the inconvenience and disappointment this has caused.
You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
I've been trying to get a settlement…
I've been trying to get a settlement figure for almost 2 weeks now, my emails contain all relevant details, my name DoB vehicle reg last 4 digits of my bank account the term of my contract and the start date of my agreement but I always get the same email back saying we need missing or incorrect details, which is always my vehicle reg,when I reply I never hear back ...so frustrating not happy at all its as if they don't want to give me a settlement figure.
I've sent multiple emails the most recent was 21/9/25 with an attachment of a photo of my car reg so they can't say its incorrect.
September 14, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Daryn. We're sorry to hear about your experience and appreciate how frustrating it must have been to repeatedly provide the requested information and still experience delays in receiving your settlement figure.
You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Nice and easy
September 22, 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
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