Costco Online Reviews 275

It's the worst service you can ever have. The Delivery crew left a gas range unopened. After I asked them to open it to check the item, they opened the top and left me with old items in the ho use.Now I have to spend 4 hours on installation of new range and one more day for removing old one.Do not order any deliveries from this company. Go to Home Depot and have it done without any delays or issues.

I need to generate a invoice what a nightmare they haven’t a clue Safari on IPad can’t do it and they must know this but no mention of it on the help line for over a hour repeating myself don’t have a account wrong number obviously their system was down

Products are missing from the original order substitutions were brutal. Pricing was incorrect. I would never entertain ordering on this website again. Instacart was virtually no help in correcting any of the wrong prices. I can’t believe just how brutal this experience has been. I’ve had to stop payment through my credit card and I’m claiming for the wrong pricing wrong product. An absolute terrible experience.

I recently bought a MILWAUKEE M18 BPP2Q-402C 18V 2 X 4.0AH LI-ION REDLITHIUM CORDLESS TWIN PACK from a Costo website as I did not receive any confirmation of my order (which I later found in my junk mail) I decided to chase them up, this was the response from Costco
Good morning

Thank you for your email.

We are really sorry to inform you that you have ordered from a scam website and we have alerted our legal team to have it removed.

We would suggest that you contact your bank immediately and we have also provided a link below to the Citizens advice website,

Costco Logo
2025-02-05 02:02:48
Thank you for your purchase!
Hi Michael Fletcher
We're getting your order ready to be shipped.We will notify you when it has been sent.
View Your Order OR Visit Our Store
Order Number. 117959-58635

I have been in touch with my banks
fraud squad who are investigating my case.
I see the bank paid a company called Morara Artistry OXFORD US
Buying online needs to be thoroughly scrutinised before purchasing.

I ordered a serger on line from these people way back in November, have not gotten any thing for my 69.99 that I paid. So do not buy from them on line.

Ordered a new iPad at c.£600.00 which arrived just in the Apple box inside a sealed plastic bag without any additional protective packaging. The parcel had clearly been bumped or dropped en-route as the box corners were bashed. Hopefully, as it's an electronic item without moving parts, it'll be ok. However, I would not have wanted it to be something more intricate. Rather poor for CostCo I think!

Placed order in October, item was delivered to a completely different address, other side of the city!

They will not resend or refund until it’s been investigated, over 4 weeks later and I am still waiting for an update!! I have called them 3 times …. Best part of 5 hours of my life gone in 3 phone calls. I have had to replace the items purchased as they were for Christmas presents!! I am now out of pocket, shocking! It takes best part of 90 minutes for someone to answer!

Terrible customer service, don’t action or respond to emails sent.

I am on hold again for the 4th time whilst writing the review …. The on hold music drives me nuts!!

Thanks Costco 😕

I’ve always trusted Costco, but this recent experience has been beyond disappointing.

I purchased a washer and dryer, and while the delivery team brought them to my home, they did not complete the installation and just left. One of the main reasons I chose Costco was because installation was supposed to be included.

I contacted customer service, and they promised someone would get back to me within 2–3 days. It’s now been over a day, and no one has contacted me. Meanwhile, the washer and dryer are blocking the entryway to my kitchen, making it extremely difficult to move around my home. On top of that, I can’t do any laundry, and the backlog is piling up.

This has been such a frustrating experience, and I expected so much better from a company like Costco. I trusted them to make this process easy, but instead, it’s been nothing but a hassle.

Update: The delivery came on Monday, and as of Tuesday, the Metro to Home Delivery company finally called and said they could come on Saturday. That means I’ll have to live with the big washer in the entryway for a full week, unable to do laundry. All of this inconvenience is my fault for buying from Costco Online.

Goods not delivered. Zero customer service. Chat bot cycles a queue so you get to number one (after 45 mins) and then are pushed back to the back of the queue. Now on the phone to a call centre which has been playing me waiting music for 20 mins with periodic messages about how busy they are. I have spent 000's with Costco over the years. This will be my last transaction with them. Useless.

Avoid. Ordered TV and it was broken when I opened the box. Months later and they still haven’t replaced or refunded or collected the broken tv, and holding on to my money. Customer service is absolutely awful and useless, would never order from them again.

No emails, no updates, and if you try to contact them you'll be on hold for an hour.
It seems that the best way for the customer to get order updates is via spiritual intervention.

Day 0. Ordered item to an address in Milton Keynes.
Day 1. Item left warehouse, also in Milton Keynes.
Day 3. Somehow it was now in Liverpool??
Called customer service, who tried to blag it and tell me that even though it showed as delivered it was still en route and would be delivered tomorrow.
Day 5. Called customer service again, spoke to someone more helpful who explained it had been returned to sender and was now back in MK warehouse and would be delivered within a couple of days.
Day 9. Called customer service again, spoke to the same person who now said that it takes 5 days to process returns. Meaning it would be with me in (shock) a couple of days.
Day 14. Called customer service again, who told me that they had sent an email to chase it with the warehouse it would probably be with us in a couple of days.
Day 19. Contact them again on chat and get told that they've lost it and will refund me. Thanks for letting me know Costco!

What a complete waste of time. If you actually volunteered some of this information you wouldn't have customers jamming up your phone lines searching for it.

The crazy thing is, we have proof that the item is in the warehouse, it's not lost at all, it's just no longer cost effective to look for it. Very very disappointing outcome after 3 weeks of chasing this!

Dreadfully slow telephone response time, Costco used to be a reliable retailer to purchase from, but no longer- very poor customer service

Ordered appliances and a month later I still have no appliances. Their tier system for issues is worthless. The delivery freight carrier are unethical. They rescheduled my delivery twice, the last time said they had truck problems (lie) because when called to complain they called the delivery driver and said he would swing back around to deliver at the end of his route. My appliances were on his truck! Then he didn't show and rescheduled for 2 weeks later! I have been on the phone with Costco customer service everyday and no resolution has been offered. I have been a Costco member for over 15 years but seriously thinking about switching to Sams. Costco needs to rethink who they hire for their deliveries.

My items were ordered in time for Christmas (gifts for teachers and colleagues). 24 hours after arrival I reported that several of the boxes of chocolates were damaged/opened/torn. I spent about 2 hours trying to get through to customer services online and via phone and eventually they agreed they would only replace the items once they had collected the faulty ones. A week has passed now, I have been given no date for collection or replacement and despite my original order 26.11.24 I will have no useable gifts for the teachers next week when school finishes 18.12.24. I escalated my concerns to the Costco complaints department and no refund will be given but similarly no replacement has been sent. I have been offered “a partial refund”. How does this help exactly? The items are damaged and unfit for use and I have paid in full.
This contravenes the Consumer Act. I am disgusted with Costco Online, I have never had such appalling customer service.

Costco on line customer service no one picks up the phone been trying to call for second day you hold for hours no one picks up leave a to be called back no one called back it’s just terrible don’t buy on line at all

Placed an order 23/11. System said 5-8 business days for delivery. But even after that timeframe, online order status just shows “processing”. Online chat was made by a 10 year old completing a school project and failing it.
Trying to get anyone on the phone is pretty much impossible. Eventually spoke with someone once and they said I’d receive an email - that was 5 days ago. Since then, no email, no item, no callback (despite using their callback service numerous times) no human to speak to, no way to cancel, and no item. But you can bet your life they have my money - with no way to get it refunded unless I speak with my bank.
This is disgraceful. I’ve always found Costco online a little off but that’s that for me; will not be getting any more of my money.
Judging by the reviews here, it appears this is a lot of people’s experiences and it also appears Costco do not give a hoot; why would they?!

I was there last week when cashier was a helper was there she told us clearly that she will not helping us case my wife was wearing hijab that was so racism that why I didn’t get the membership. Thank you customer service you should take care of that problem. Thank you.

I had to give a star otherwise could not write about the terrible online custumer services. 3 days holding the line for more than half an hour at the time. And still not able to speak to anybody. Never again

I’ve been a Costco member for 20+ years even before they were even online. I’ve never had a problem with store purchases but twice now I have had things either charged twice or simply not delivered. Chasing a refund is an absolute nightmare. I have been trying to contact customer service about a high value item that has been charged for and not delivered for a week now. I’ve left numerous call back requests and all have gone unanswered. I am not even sure what to do next other than a chargeback in my credit card. I will not bother with online shopping again.

How they justify charging for membership for using online purchases is beyond me. They offer 0 service

We ordered a fridge from Costco online. We prepared the area and ensured the new fridge could fit thru our door. We took the old fridge, which is same size as new one, out the door. The delivery guy refused to bring it thru the door cause he did not think it possible. He refused to leave the fridge with us when we said we would take it inside on our own. He left with our fridge. Now we're being told they will do us a favor and bring it back in five days. They find it acceptable for us to be without a fridge for that long. Our ring videos captured the incident.