Vaporware community - beware before paying. The community has little to no engagement, and the resources provided are incredibly elementary. A waste of time and money for anyone who has more t... See more
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See what reviewers are saying
I love the content, the training, and the Summit! The energy is unmatched. I love my CSM Hannah, who's always super helpful and supportive. I'd highly recommend everyone trying the Pro+ membership; it... See more
Company replied
Wow, customersuccesscollective.com is awesome! It's easy to use and has lots of helpful stuff like articles, webinars, and forums. The community is friendly and helpful. Talking to others has tau... See more
Company replied
I LOVE being part of the community! It's one of the best perks of joining the Customer Success Collective a few years ago. I get to connect with like-minded people, share insights, get feedback, and... See more
Company replied
Company details
Contact info
147 De Beauvoir Road, N1 4DL, London, United Kingdom
- 447754067600
- hello@customersuccesscollective.com
- customersuccesscollective.com
4.3
Excellent
93 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Vaporware community
Vaporware community - beware before paying.
The community has little to no engagement, and the resources provided are incredibly elementary.
A waste of time and money for anyone who has more than a few weeks of experience in customer success.
You won't get a refund.
March 26, 2026
Unprompted review
Customer Onboarding Certified
The content is fantastic!
Very interesting videos, fireside chats, templates, and materials.
March 22, 2026
Unprompted review
Event did not reflect Agenda
The program that was delivered did not match the program that was promoted. Many of speakers who were listed on the agenda did not even show up.
January 28, 2026
Unprompted review
Reply from Customer Success Collective
Thanks for sharing your feedback. We’re really sorry to hear that the event didn’t match the agenda that was originally promoted. We understand how frustrating that can be, especially when you’re expecting to hear from specific speakers.
Your feedback is really valuable and we’ll make sure it’s shared with the team as we continue working to improve future events and the overall experience.
Best,
The CSC Team
I love it, highly recommended
I love the content, the training, and the Summit! The energy is unmatched. I love my CSM Hannah, who's always super helpful and supportive. I'd highly recommend everyone trying the Pro+ membership; it has so many benefits. I've used it a lot, and I'm still exploring!
December 9, 2025
Unprompted review
Reply from Customer Success Collective
Thanks so much for the kind words, we’re thrilled to hear you’re loving the content, training, and Summit experience 🙂 It’s fantastic that you’re getting so much value from Pro+ and continuing to explore everything it offers. We’ll be sure to pass your feedback along to Hannah, too, she’ll really appreciate it!
The CSC Team
Chair of the Customer Success Summit (Toronto)
I chaired the customer success summit in Toronto and it was a great experience! The audience was highly engaged, the speakers were on point, I met some amazing people, and overall the event was well organized and impactful. Thanks again for having me participate. I look forward to next year!
November 12, 2025
Unprompted review
Reply from Customer Success Collective
Thanks so much for sharing this and for being such a great part of the Customer Success Summit in Toronto. We’re really glad to hear you had a positive experience chairing the event and that the audience engagement and speaker sessions stood out.
It was a pleasure having you involved, and we hope to see you again next year.
Best,
The CSC Team
As a new member of the CS community
As a new member of the CS community, the courses have been really helpful in cementing what I think I know and learning new skills. I have attended events and connected with likeminded people who can really help, and I know there is a community that I can reach out to if I need it
October 2, 2025
Unprompted review
Reply from Customer Success Collective
Thanks for taking the time to share your experience. We’re really glad to hear the courses have helped strengthen your knowledge and introduce new skills as you grow in customer success. It’s also great to know you’ve been able to connect with others in the community through events.
We’re glad to have you as part of the community and appreciate you being involved.
Best,
The CSC Team
Have not been online as much as I would…
Have not been online as much as I would have liked, but when I have checked things out, they are always a great resource.
September 30, 2025
Unprompted review
Reply from Customer Success Collective
Thanks for sharing your feedback. We’re really glad to hear that whenever you’ve had the chance to explore the resources, you’ve found them valuable. They’ll always be there whenever you’re ready to dive back in.
Best,
The CSC Team
Absolutely love this community and the…
Absolutely love this community and the helpful resources available to empower customer success managers to operate at their best. If you're aiming to be a CS leader or desire to connect with others in the industry, THIS is your community.
September 23, 2025
Unprompted review
Reply from Customer Success Collective
Thank you so much for the kind words, we really appreciate you taking the time to share this!
We’re thrilled to hear the community and resources are helping support your growth, and it’s great to know you’re finding value in connecting with others in the CS space 🙂
Best,
The CSC Team
Customer Advocacy Certificate
I took the Customer Advocacy Certification and found the content to be very useful and interesting. I appreciated the practical steps, templates, and step-by-step methodology. You can take this course and easily walk away with a plug and play approach to implement within your current company and it's efforts.
I found the mini quizzes at the end of each section so infuriating that unfortunately, I will not be recommending this course for my team as planned. It's unfortunate, but the time it took to go back and tease out correct answers from the videos, watching them again and again to try and find the answers to 3 questions was extraordinarily time consuming. Rather than providing questions on main points, they were obscure, weirdly written with odd change ups in the language, so you just couldn't be sure of yourself. I wouldn't put myself through another course like this if all of the quizzes are structured this way. The final quiz was useful and made sense with real life examples; it was far more applicable.
September 22, 2025
Unprompted review
Reply from Customer Success Collective
Thanks for taking the time to share such detailed feedback. We’re really glad to hear you found the Customer Advocacy Certification useful and that the practical steps, templates, and methodology felt applicable to real work.
At the same time, we’re sorry to hear the mini quizzes created frustration during the course. That’s definitely not the experience we want learners to have. Your comments about the wording and structure of the questions are really helpful, and we’ll make sure this feedback is shared with the team as we review and improve the course content.
We appreciate you being candid about your experience.
Best,
The CSC Team
Reply from Customer Success Collective
Thanks for the great feedback! We’re really glad to hear you found the summit valuable and appreciate you taking the time to share your experience.
Best,
The CSC Team
Great community for CS professionals
I really value being part of Customer Success Collective. The networking is solid, the resources are high quality, and it helps me stay on top of the latest in the CS world. A great place to learn and connect with peers.
September 10, 2025
Unprompted review
Reply from Customer Success Collective
Thanks so much for the kind words. We’re really glad to hear you’re finding value in the networking and resources, and that the community helps you stay on top of what’s happening in the CS space.
It’s great to have you as part of Customer Success Collective.
Best,
The CSC Team
This is a one stop shop for CS…
This is a one stop shop for CS insights, resources and a pool of professionals. I love it here
September 5, 2025
Unprompted review
Reply from Customer Success Collective
Thanks so much for the kind words! We’re really glad to hear you’re finding value in the insights, resources, and connections within the community.
It’s great to have you as part of Customer Success Collective.
Best,
The CSC Team
It's amazing to have such a wonderful experienced people
It's amazing to have such wonderful experienced people.
August 30, 2025
Unprompted review
Reply from Customer Success Collective
Thanks for the kind feedback! We’re really glad to hear you’re enjoying being part of a community with so many experienced professionals.
It’s great to have you with us.
Best,
The CSC Team
It has been such an honour being part…
It has been such an honour being part of this vibrant community, full of fruitful events and informative resources.
July 20, 2025
Unprompted review
Reply from Customer Success Collective
Thanks so much for being part of the community, we’re really glad to have you with us! It’s great to hear you’ve been enjoying the events and finding the resources useful. We appreciate you taking the time to share this 🙂
Best,
The CSC Team
Articles are the best and by…
Articles are the best and by experienced professionals . The discussions are very value additions .
Just that k am not getting the network .
June 19, 2025
Unprompted review
Reply from Customer Success Collective
Thank you for sharing your feedback with us 😊
We’re really glad to hear you’re finding the articles valuable and enjoying the discussions. We’re sorry to hear that you haven’t yet felt the networking side as strongly though. We’d love to help you get more involved, joining conversations in Slack, attending events, or introducing yourself in community spaces can make a big difference.
We’re grateful to have you with us and hope your network continues to grow here 🤝
Best,
The CSC Team
Customer Success Collective is…
Customer Success Collective is hands-down one of the most valuable resources out there for CS professionals, whether you're just starting your journey or a seasoned pro looking to stay sharp. The depth of content, the generosity of the community, and the practical, actionable insights make it feel more like a team huddle than a newsletter or blog. From playbooks and career advice to thought leadership and real-world stories, it’s become my go-to space for levelling up, staying inspired, and connecting with others who genuinely care about putting the customer first. An absolute must-join for anyone in (or curious about) Customer Success.
July 8, 2025
Unprompted review
Reply from Customer Success Collective
Thank you so much for sharing this, it truly means a lot to us 💛
We’re thrilled to hear that the Customer Success Collective has become such a valuable space for learning, connection, and inspiration. Creating a community that feels collaborative, practical, and genuinely supportive is exactly what we aim for, so it’s amazing to know it’s helping you stay sharp and connected alongside fellow CS professionals.
We’re really glad to have you as part of the community 🚀
Best,
The CSC Team
I LOVE being part of the community!
I LOVE being part of the community! It's one of the best perks of joining the Customer Success Collective a few years ago.
I get to connect with like-minded people, share insights, get feedback, and just simply feel more connected within the industry. And being in a remote first role, this for sure helps ease the gap.
July 7, 2025
Unprompted review
Reply from Customer Success Collective
We love hearing this! Thank you for being such an important part of the community 💛
It’s amazing to know the connections, shared insights, and support from fellow members are helping you feel more connected, especially in a remote-first role. That sense of belonging is exactly what we hope to create, and we’re so glad it’s making a difference for you!
The CSC Team
The CSC has been welcoming
The CSC has been welcoming, informative and given me a huge edge on tools, resources, networks and events to learn more about customer success.
July 7, 2025
Unprompted review
Reply from Customer Success Collective
Thank you for the kind words, we’re so pleased to hear that the CSC has felt welcoming and helpful for you 😊
It’s great to know the tools, resources, network, and events are giving you an edge as you grow in customer success. We really appreciate you being part of the community!
Best,
The CSC Team
Great community for CS folks and is…
Great community for CS folks and is super active. We discuss everything from strategy to AI in CS and more.
If you are new to CS or a CS leader, definitely join the community :)
July 7, 2025
Unprompted review
Reply from Customer Success Collective
Thanks so much for sharing this, we’re really glad you’re finding the community active and valuable 😊
It’s great to see members connecting across everything from strategy to AI and learning from each other along the way. We appreciate you being part of the community and helping make it such a supportive space 🙌
Best,
The CSC Team
I’m so impressed with how…
I’m so impressed with how professionally ran this event has been. Learning from industry thought leaders have been absolutely invaluable. I hope to come back next year and also bring my team.
February 12, 2025
Unprompted review
Reply from Customer Success Collective
Hi Danni,
Thank you for your wonderful feedback! We're delighted to hear you found the event valuable and enjoyed learning from industry thought leaders. It would be fantastic to welcome you and your team next year—we’re already looking forward to it!
Regards,
The CSC Team
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