Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on o... See more
Company replied
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of... See more
Company replied
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good c... See more
Company details
About Customgenie
Written by the company
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contact info
United States
- customgenie.com
3.7
Average
82 reviews
Replied to 73% of negative reviews
Typically replies within 1 month
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Great customer service!
April 23, 2026
Reply from Customgenie
Thank you for the kind words. We appreciate your support and are glad you had a great experience with us.
Seamless and easy
Seamless and easy. I do wish I didnt have to get a coupon code as a distributor, but overall it was still a simple process.
April 28, 2026
Reply from Customgenie
Thanks so much for the feedback!
We're really glad the process was seamless and easy for you. We appreciate your input and we'll take it into account, we're always working to improve and make things even better for our distributors.
We can't wait to work with you again!
Great customer service!
April 28, 2026
Reply from Customgenie
Hey Audri, thanks so much for the feedback!
We're really glad our team came through for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Did not follow the specific special…
Did not follow the specific special request you guys sent me the wrong name on my tags I ordered
April 4, 2026
Reply from Customgenie
Hi Angel,
Thank you for bringing this to our attention. We sincerely apologize, that's not our standard. We want to address this and get you the correct badges right away.
We've already reached out to you directly. Once you get back to us, our team will work with you to ensure everything is corrected and produced exactly as you expect.
Thank you!
Reply from Customgenie
Hi Tianna,
Thank you for bringing this to our attention. We sincerely apologize for the delay on your return request. We want to review this as soon as possible.
We've already reached out to you directly to support you through the return process. Once you get back to us, we can figure out the best way to help you and make sure this is handled correctly.
Thank you for your patience.
Super easy to load my logo info onto…
Super easy to load my logo info onto the name badge that I wanted. Thank you!
April 24, 2026
Reply from Customgenie
Hey Starlene, thanks so much for the feedback!
We're really glad the process was smooth and easy for uploading your logo. That's exactly what we're going for.
We can't wait to work with you again!
Website glitched and I had to start…
Website glitched and I had to start over. Also it is not easy to use or customize badges as you cannot choose exact font size and there is no guidelines to accurately measure logo size, etc.
April 24, 2026
Reply from Customgenie
Hi Theresa,
Thank you for sharing this feedback. We sincerely apologize for the website glitch. We're always working to improve our platform, and your feedback about customization challenges—font sizing and logo measurement guidelines—helps us get better.
We've already reached out to you directly to make sure we get this right for you. Once you get back to us, we'll work with our design team to ensure you get exactly what you need, exactly how you want it.
We appreciate your patience.
Thank you for choosing Custom Genie.
Reply from Customgenie
Hey Dale, thanks for the feedback!
We're really glad the stickers and delivery both came through for you.
We can't wait to work with you again!
Fast reponse
April 23, 2026
Reply from Customgenie
Hi Karen, thanks for the feedback!
We're committed to getting back to you quickly, and we're glad we delivered on that. We can't wait to work with you again!
Reply from Customgenie
Hi, thanks so much for the feedback!
We're really glad we got your order to you quickly. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Since last we ordere
Since last we ordere, the company had a change over. This time, I was able to send in a past order and they were able to duplicate our order from the year before. Great job.
March 30, 2026
Reply from Customgenie
Hey Shea, thanks so much for the feedback! We're really happy we could dig up your old order and recreate it perfectly for you. We're committed to making sure your reorders are smooth and easy. We work hard to take care of our loyal customers like you.
We appreciate you sticking with us, and we can't wait to work with you again!
Ok product
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on one side than the other. They are not quite as solid, they feel lighter and almost hollow. The colors aren't as bright. Would have liked add'l font choices. But the service and shipping were fine, a little faster than before.
April 4, 2026
Reply from Customgenie
Hey Carolyn,
Thanks so much for your feedback—we really appreciate you taking the time to share it. Your comments on the printing alignment and material quality are valuable to us, and we’re already looking into them.
We’re glad to hear you had a great experience with our service and shipping. Your feedback helps us keep raising the bar.
Thanks again for choosing Custom Genie!
Reply from Customgenie
Hey Michael, thanks so much for the feedback! We're really glad the product exceeded your expectations—that's awesome to hear. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Best. Stickers. Ever.
Everyone that has seen the stickers has been super happy. Will be ordering more and different designs in the future. New faithful customer.
April 3, 2026
Reply from Customgenie
Hey Everett, thanks so much for the feedback!
We're absolutely thrilled that everyone loves the stickers—that means everything to us. We can't wait to help you with those new designs whenever you're ready.
Thanks for becoming a loyal Custom Genie customer!
Easy, but complicated
Ordering was easy! I simply uploaded our image and picked the sizes and it was good to go. The problem was the tracking. After 7 days, there was no update. I think there should be a record every time my order is touched. I am still waiting for an update and hoping it arrives on time.
April 9, 2026
Reply from Customgenie
Hey Doreen,
Thanks so much for your feedback! We’re really glad to hear the ordering process felt easy and straightforward—that’s exactly what we aim for.
Regarding the tracking, you’re absolutely right, and we appreciate you pointing that out. Our team has shared a personalized tracking update with you via email so you can stay informed every step of the way. We’re also currently working on improving tracking visibility across our new platform.
Thanks again for choosing Custom Genie—we look forward to getting your order to you!
Customer service resolved the problem
Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappointing, I am open to trying again given how responsive they were to my feedback. If you have an urgent order, I wouldn't wait to contact them for updates.
Original: I never got my order, no updates on the order. It's still awaiting fulfillment. It's been over 3 weeks. It's hilarious that this is the second time I've gotten an email asking for my feedback on something that I never even got.
March 20, 2026
Reply from Customgenie
Hey Danielle, we sincerely apologize for what happened. That shouldn't happen. We're going to make this right for you.
We're looking into your order right now. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
Great Quality!
It was easy, received them quickly, and they are great quality at a great price.
March 29, 2026
Reply from Customgenie
Hey Vicky,
Thanks so much for the feedback!
We're really glad the process was easy, delivery was quick, and the quality and pricing hit the mark for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Excellent!
April 11, 2026
Reply from Customgenie
Hey Juan, thanks so much for the feedback!
We're really glad everything came together perfectly for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Reply from Customgenie
Hi! Thanks so much for the feedback!
We're really glad you got exactly what you ordered!
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Poor print quality on stickers
The time and price were reasonable. Not happy with the product.
March 27, 2026
Reply from Customgenie
Hey Scoot,
We apologize that the print quality didn't meet your expectations on the stickers. We're looking into this right now and our team will contact you directly to resolve this and get you what you need.
We appreciate you sharing this with us.
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