The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping upd... See more
Company replied
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Review summary
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Reviews shaping this summary
Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but... See more
Company replied
I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought... See more
Company replied
I ordered a birthstone ring for my granddaughter. I let her pick it although I was Leary because I’ve never heard of custom collective but the continuous update gave me piece of mind. Once it arrived... See more
Company replied
Company details
Written by the company
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Contact info
28273, Charlotte, United States
- hello@customcollective.co
- customgoods.co
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scripted Apologies, Broken Promises, No Product
Avoid this company. Misleading, automated responses and zero follow-through.
I ordered a necklace on December 7th as a Christmas gift, clearly advertised as 7–10 day shipping. As of two days before Christmas, the item still has not shipped.
I contacted customer service multiple times and received what are clearly AI-generated, copy-and-paste responses apologizing for delays, blaming the “holiday rush,” and promising that my order was scheduled to ship the following week. They even claimed they were upgrading the shipment to USPS Priority Mail at no cost as a gesture of goodwill.
None of that happened.
No shipment.
No tracking number.
No real explanation.
Just scripted emails designed to stall and placate customers while orders sit unfulfilled.
If you are ordering a gift, especially anything time-sensitive, do not trust their shipping timelines or customer service responses. This feels intentionally misleading, and I regret not checking reviews more carefully beforehand.
Save yourself the stress and shop elsewhere.
December 23, 2025
Unprompted review
Reply from Custom Collective
Hi Lando,
I am so incredibly sorry. Reading your feedback, I can see exactly why you feel frustrated and misled, and that is the last thing we want for you—especially with a Christmas gift on the line. I’m not using a script here because I want to be completely honest with you about what is happening behind the scenes.
Our team has been working around the clock to meet our December 8th Christmas cutoff. I’ve checked our logs, and all orders placed by that date have been crafted and handed over to our shipping providers.
The delay you’re seeing in your tracking is due to a major bottleneck at the hand-over point. Because of the holiday peak, our service providers are experiencing "replication delays," meaning they have the packages, but their system is lagging significantly in generating and updating the tracking numbers (TNs). We expect your order is in one of these batches currently waiting for the system to refresh.
To be fully transparent on how we work: our custom pieces take 8–10 business days to meticulously craft (excluding weekends). From there, standard delivery is usually 7–10 days, while Express takes 3–5.
I want to find out exactly where your specific necklace is right now. Could you please send us an email with your order number? I will personally investigate the hand-over status and see why your tracking hasn't updated despite the upgrade to Priority Mail.
We know this is a stressful time of year, and we sincerely ask for your patience as we push our providers to get these numbers live. We truly value your business and want to make this right.
This company is probably a scam.
I placed my order on December 7th before their guaranteed Christmas delivery. No communication that they were behind or delayed. I have reached out 4 times for updates over the past week. Finally received a generic/Ai response similar to the ones to the reviews below. Very disappointed. Most likely was scammed, can see the generic AI responses below. Working on refunding through the credit card company.
Order#108320
December 21, 2025
Unprompted review
Reply from Custom Collective
Hi Kyle,
I am truly sorry for the stress and frustration this has caused. We know how much it means to receive your holiday gifts on time, and it’s clear we’ve let you down with our communication. Please know that we are a real team here, and we genuinely value the trust you placed in us.
To give you the most honest update on your order: Because you ordered on December 7th (just before our holiday cutoff), your package has been meticulously crafted and handed over to our shipping provider for delivery.
Right now, we are in a difficult spot where we are waiting on our service provider to generate and sync the tracking numbers for this latest batch of shipments. Because of the peak holiday volume, there has been an unforeseen delay in these numbers appearing in our system, which we know looks like a lack of progress from your end.
We’ve reached out via DM on social media to keep you updated, but we sincerely ask for just a bit more of your patience as the carrier processes these labels. We are working around the clock to ensure your order arrives safely.
We truly value your support and hope to turn this experience around for you.
Never received my necklace
Never received my necklace. No refund either.
December 22, 2025
Unprompted review
Reply from Custom Collective
Hi Kassi,
I am so incredibly sorry to hear that you haven’t received your necklace or a resolution yet. I can only imagine how frustrating it feels to be waiting on a package, especially this close to the holidays. This isn't the experience we want for you at all.
Because our items are custom-made and we’re currently in the middle of our busiest season, things are moving a bit challenging than we'd like—but that's no excuse for you feeling ignored. We genuinely want to make this right.
Could you please send us an email at hello@customgoods.co with your order number? If you reach out there, I can personally dig into the status of your necklace and see exactly what's happening.
We truly appreciate your patience and for giving us the chance to look into this for you.
Buyer beware. Shop somewhere else.
We ordered an item on December 7th after seeing the posted timeframes on their website. We received an order confirmation, but after receiving no further notifications, we checked in again on Dec 20th, wondering if the item would be received before Christmas - only to be provided a vague response with no usable explanation. Order number 108131. Unless you have a passion for terrible customer service, I would advise you to shop elsewhere.
December 22, 2025
Unprompted review
Reply from Custom Collective
Hi Mike,
I’m really sorry for the stress this has caused. I know how important holiday timing is, and it’s clear we’ve let you down with the lack of communication. Please accept our sincere apologies for that vague update you received earlier; that isn’t the level of service we aim for.
I want to give you a clear look at what’s happening with your order: Since you ordered on December 7th (before our Christmas cutoff on the 8th), your package has been finished and handed over to our shipping partner.
Right now, we are in a bit of a waiting game with the service provider to get the tracking numbers synced back to our system. Because of the holiday peak, there’s been an unexpected delay in them generating these numbers, even though the packages are already in transit.
We are pushing them for these updates every hour so we can get that tracking info to you. We truly appreciate your patience while we navigate this holiday rush, and we’re doing everything we can to get your order home.
Amount of time needed misrepresented. A total ripoff.
Still waiting for confirmation my order will arrive in time for Christmas. Company is unclear about the amount of time necessary to complete an order and then does not respond to inquiries. If my order is not fulfilled for Christmas I will dispute the charges on my credit card. Buyer beware!
Today is January 3 2025 and I have still not received my order. Notes on the status of the order online show that it has yet to be out for delivery. I paid extra for expedited shipping which was a total waste of money. I ask for a refund since I no longer need the item because I had to purchase an item from another source in order to make Christmas. I have received no answer about my refund.
This business is incompetent and the customer service is unacceptable. Don’t waste your time or risk you money. Check Reddit for others with awful experiences with Custom Collective.
December 18, 2025
Unprompted review
Reply from Custom Collective
Hi Deborah,
I am so incredibly sorry for the delay in getting back to your messages. We’ve been experiencing a much higher volume of inquiries than usual this peak season, and while we are working around the clock to catch up, I realize how stressful the silence can be when you’re waiting on a holiday gift.
I’ve personally looked into your order to provide some clarity. To ensure every custom piece is crafted with the care it deserves, our standard production takes about 8–10 business days. Your order was placed on December 13th and moved into production on the 15th.
We always want to be as transparent as possible about these timelines, which is why we list the full production and shipping breakdown in our FAQ section. To ensure holiday arrival, our guaranteed Christmas cutoff was December 8th. Since your order was placed after that date, it is still currently being meticulously crafted by our team.
As soon as it is finished, it will be handed over to our express courier (3–5 business days) to get it to you as quickly as possible. I truly hope this helps clarify the status of your piece. We appreciate your patience more than we can say.
I ordered my necklace on Nov and still…
I ordered my necklace on Nov and still have yet to receive the order. Very slow to respond and now they informed me the order was lost. I have now asked for a full refund but will likely need to go to my cc to dispute. Don’t order from this company. Very unfortunate.
December 19, 2025
Unprompted review
Reply from Custom Collective
Hi Gina,
I am so incredibly sorry for the experience you’ve had. I completely understand your frustration—ordering something in November and not having it by December is not the experience we want for any of our customers.
To be fully transparent, we hit a major roadblock when your initial package was lost in transit. We only discovered this after investigating the delay, and as soon as we realized what happened, we immediately started a remake of your necklace to make things right.
Since our pieces are custom-crafted, it does take a little extra time to get them perfect, but a new package has been sent out and the tracking number we shared is active.
We know the holiday season is a high-stakes time for gifts, and we sincerely ask for your patience as we work to get this replacement to you. We're a small team doing our best to navigate these peak season shipping hurdles, and we truly appreciate you giving us a chance.
Hopeful but currently frustrated
I believe I will get the product I ordered at some point but as so many other people have mentioned it has been extremely unclear what the timeline will be. I have been told it would be here before Christmas after having to ask, which I feel like I shouldn't have since I ordered it November 28th. Over a week ago I was told it would be here by Christmas yet it hasn't even left the facility to begin shipment...I assume the team is just completely understaffed and overworked but I would appreciate if they would respond as quickly to emails as they do to reviews on trustpilot, but this seems to be a better way to get their attention. I would definitely move my rating up if they could communicate with me and resolve things so the necklace I ordered for my wife would actually arrive by Christmas but right now I feel misinformed and frustrated. Please inform me of the actual status of my item and help get it shipped out in time.
December 9, 2025
Unprompted review
Reply from Custom Collective
Hi Christian,
I am so sorry for the frustration and for leaving you feeling in the dark about your wife’s gift. I completely hear you—ordering as early as November 28th should ideally mean a stress-free experience, and I’m genuinely sorry we’ve missed the mark on keeping you updated.
I wanted to reach out personally to give you the most current update from our team. All orders placed up to our December 8th Christmas cutoff have now been fully processed and handed over to our shipping providers.
The reason your status hasn't updated yet is that we are currently waiting for our carriers to sync the tracking numbers back to our system. Because of the heavy holiday peak, there’s a bit of a delay in their system generating those numbers, even though the packages are already on their way.
We are a small team doing our absolute best to get these out the door, and we sincerely ask for just a little more of your patience while the tracking catches up. We truly want this necklace to be a special part of your holiday. Thank you for being patient with us during this busy season.
Bad Company
I ordered a ring on December 2nd and it still has not shipped. Getting nowhere with the customer service and live chat doesn’t work. Do not recommend this company. Need to try and get my money back.
December 2, 2025
Unprompted review
Reply from Custom Collective
Hi Elizabeth,
I am truly sorry to hear about your experience and the frustration caused by the delay in your order and our communication. This is certainly not the holiday experience we want for you, and I completely understand why you feel disappointed.
Please accept our sincerest apologies. We are currently experiencing an unprecedented volume of inquiries, and while our team is working around the clock, we realize we haven't met the mark in getting back to you as quickly as we should.
I have personally looked into your order status: I’m happy to share that your ring has already been shipped and is currently with our delivery partner. We are just waiting for the tracking number to sync with our system so we can provide you with an update. As soon as that becomes available, you will receive an automated email notification with all the details.
We are doing our absolute best to respond to every customer as quickly as possible during this peak season. We appreciate your patience more than we can say, and we are committed to making sure your order reaches you.
Thank you for your understanding.
I placed the order Dec 2
I placed the order Dec 2. Hoping to give to my wife as a Christmas present. Order 105742-if this is actually responded too. I have not had no response to my emails or messages via their websites nor other platforms. I would just like more clarification before I have to reach out to my credit card company regarding options .
-Disappointed customer
December 2, 2025
Unprompted review
Reply from Custom Collective
Hi Ty,
Thank you for reaching out, and please accept our sincerest apologies for the delay in getting back to you. We completely understand your disappointment; we know how important it is to receive holiday gifts on time, especially one intended for your wife. It is never our intention to leave a customer feeling unheard.
We are currently experiencing a much higher volume of inquiries than usual, but please be assured that our team is working around the clock to respond to every message as quickly as possible.
Regarding your order, I have personally looked into the status for you. I am happy to share that your package has already been shipped and handed over to our delivery service provider. We are currently waiting for the tracking number to sync with our system and become available. As soon as it updates, you will receive an automated email notification with all the details.
We kindly ask for your understanding and patience during this exceptionally busy holiday peak season. We are doing everything in our power to ensure your gift arrives in time for Christmas.
Thank you for your patience.
I am very frustrated
I am very frustrated. I ordered a custom necklace on Black Friday with the impression of getting my item by Christmas and I do not think that will be the case. This is a special gift and I won't be able to share the joy since I won't have the necklace. I reached out to customer support and I haven't heard back. My package hasn't shipped yet so I am under the impression this is a scam. Very frustrating. The few reviews I read yesterday state the same issue as me and the company's excuse is "this year we received higher demand than we thought." Whatever. Do not purchase from this company.
December 17, 2025
Unprompted review
Reply from Custom Collective
Hi Jocelyn,
I am truly sorry for the frustration and anxiety this delay has caused you. We understand that this necklace is a special gift, and the last thing we want to do is hinder the joy of your holiday season. Please accept our sincerest apologies for the silence from our support team; we are currently experiencing a very large volume of inquiries, but we are working around the clock to ensure every customer is heard.
I would like to provide you with an update to ease your concerns. Our standard timeline for handcrafted custom pieces, including delivery, is typically 2–3 weeks (excluding weekends).
Upon checking your order status, I am happy to confirm that your necklace has been completed and handed over to our shipping provider. It is officially on its way to you! We have sent a follow-up email to your inbox containing your tracking number so you can monitor its progress directly.
We are a genuine team doing our best to meet the high demand of the holiday peak season, and we promise we are not a scam.
Thank you so much for your patience and for choosing us for your gift. We hope the necklace brings a smile to your loved one's face.
LATE SHIPPING AND INACCURATE PRODUCTION TIMES!
Not in Time for Christmas! I placed two orders with one of the orders being placed on 12/1 and not until I reached out to Customer Service (who I do want to note have been nice but not accomondating) to find out the items will not arrive in time for Christmas. Nowhere on the website or shipping pages (not even in FAQ) does it show the items will not arrive before o in time for Christmas. The shipping times and production times are in accurate as well. The order placed on 12/1 should have already shipped and still has not shipped. Very dissapoiting given I'm a small business owner as well and I wanted to give gifts two close family members from another small business.
December 17, 2025
Unprompted review
Reply from Custom Collective
Hi Christian,
I am truly sorry to hear about your disappointment, and I want to sincerely apologize for the stress this has caused. As a fellow small business owner, I completely understand how important these gifts are to you, and it heartens us that you chose to support another small business this season. I’m deeply sorry we’ve let you down on this occasion.
We are currently experiencing a very high volume of inquiries, and while we are doing our best to respond to everyone as quickly as possible, I realize the wait can be frustrating. Please know we are working around the clock to get back to every customer.
To provide some clarity on your orders:
Order placed Dec 1st: This order has officially finished production and has been handed over to our shipping provider. It is currently on its way to you! We have sent a follow-up email with your tracking number so you can monitor its progress.
Second Order: This piece is currently in the final stages of production and will be shipped out very shortly.
Because our items are custom-made, our standard timeline (production + delivery) is typically 2–3 weeks (excluding weekends). We are doing everything in our power to speed this up during the holiday peak, though we realize the timing is tighter than you expected.
We value your feedback immensely as it helps us improve our communication regarding deadlines.
Thank you so much for your patience and understanding during this busy season.
Ordered on November 25th
Ordered on November 25th. I had to reach out for a confirmation number as one was not given. Need for a gift on December 19th. Lable was printed on the 15 and has not moved IN TWO DAYS! .Customer service is terrible. Only email. Chat link is a lie on the website. No phone number. False shipping estimates. No accountability. Will NEVER use again.
December 17, 2025
Unprompted review
Reply from Custom Collective
Hi Jessica,
We are truly sorry to hear about your frustration regarding the communication and delivery of your gift. We understand how important it is to receive orders on time, especially during the holiday season, and we sincerely apologize for the stress this has caused.
To provide some clarity on the timeline: your order entered production on November 26th. Our handcrafted process typically takes 8–10 business days excluding weekends, after which the item is promptly handed over to our shipping partners. From that point, standard delivery usually takes 7–10 business days depending on your location.
We have sent an email to you with your tracking number so you can follow the progress. Please understand that once a package is in the hands of the courier, the specific movement of the parcel is unfortunately beyond our control—particularly during this peak holiday period when carriers are experiencing heavy volumes.
We also want to acknowledge your feedback regarding our contact methods. We are currently experiencing a very high volume of inquiries, and while we are working around the clock to respond to everyone as quickly as possible via email, we understand how this wait can be frustrating.
We are a small team doing our absolute best to make the holidays special for everyone.
Thank you for your patience and understanding.
Poor Communication
Purchased my order on 12/8 and have yet to receive any confirmation on the process of my order. I did receive an initial text message stating they received my order but I have not been updated about if my order is in the production process. I am unable to track my order with email due to "incorrect email error" even though my confirmation recipt clearly has my email attached. I am very disappointed with the communication. My order confirmation that it would be in before Christmas and at this rate I am under the impression that I have been scammed.
December 15, 2025
Unprompted review
Reply from Custom Collective
Hi Jack,
Thank you for reaching out, and please accept our sincerest apologies for the frustration this has caused. We understand how important it is to receive your gifts in time for the holidays, and we are truly sorry that our communication has fallen short of your expectations.
We are currently experiencing a much higher volume of inquiries than usual, but please rest assured that our team is working around the clock to process every order and respond to every message as quickly as possible. Regarding the "incorrect email error" you encountered, we would like to investigate this immediately to ensure you can track your package successfully.
We want to make this right. Please send an email to hello@customgoods.co with your order number or the full name used for the purchase. This will allow us to pull up your file immediately and give you a definitive status update on your production and delivery timeline.
Thank you for your patience and for giving us the chance to fix this.
Poor communication
I completed my order on Black Friday (11/28), which is understandably a busy time of the year to order from anywhere. I received an email on 12/2 that the order was started. I received an email on 12/7 that said the order was complete and ready to ship. I have yet to received another email. I would not expect it to take this long to package up and send out the shipment. I have emailed the customer service email multiple times with no response. After reading reviews, it appears that the only option is to dispute the transaction with my credit card provider which is frustrating. Based on their own responses and website it should take 2-3 weeks. Understandable I am still in the 3 week time frame but I am doubting it will be here by Friday 12/19.
December 16, 2025
Unprompted review
Reply from Custom Collective
Hi Luke,
I am so incredibly sorry for the frustration and worry this delay has caused you. We truly value your patience, especially during the busy Black Friday season, and I sincerely apologize that our communication has fallen short of the experience we want to provide.
I have personally looked into your order and want to provide you with a reassuring update. Your order is officially complete and has already been handed over to our shipping service provider. While the package is currently in their system and moving toward you, there is often a short delay before they generate the tracking number for us to share. We are monitoring this closely and are just waiting for that link to become active. As soon as it is available, we will notify you immediately via email.
We understand your concern about the December 19th timeline, and we are doing everything in our power to ensure the hand-off is as seamless as possible. Thank you for giving us the chance to make this right.
Ordered a piece of jewelry for a…
Ordered a piece of jewelry for a Christmas gift November 30th. Paid 30$ shipping, (3-5 day shipping) since I needed it on the 19th of December. It’s been over 2 weeks and it hasn’t even shipped out yet. Emailed costumer service and they were no help at all. Gift isn’t going to arrive by the time I needed it. Scammed me out of paying for fast delivery when it isn’t going to arrive for 3+ weeks.
December 15, 2025
Unprompted review
Reply from Custom Collective
Hello Haylie,
I am truly sorry to hear about the frustration and disappointment this delay has caused, especially as this was intended to be a special Christmas gift. It is never our intention to make a customer feel misled, and I completely understand why you are upset given the expedited shipping you purchased.
I have personally looked into your order, and I want to provide you with the most up-to-date information: Your order has been processed and officially handed over to our shipping partner. While the package is already in their possession, we are currently waiting for the tracking number to sync with their system so it can be sent to you. As soon as that number becomes available, we will notify you immediately via email so you can track its progress.
We value your business and your trust. Please keep an eye on your inbox for that update, and if there is anything else we can do to assist you in the meantime, please reach out to us directly.
Ordered on 12/2
Ordered on 12/2. Absolutely no communication from the company until I reached out to my CC company to dispute the order. I finally received an email about my purchase. Today I tried to track the purchase and the website claimed I had an incorrect email and will not track. I did provide all necessary information on order form including phone and email. Never provided receipt or confirmation on order. Very concerning.
December 7, 2025
Unprompted review
Reply from Custom Collective
Hi there Janis, thank you for bringing this to our attention. We’ve carefully reviewed your order on our end, and we can confirm that there was no email address provided on the order form. The only contact information entered was a phone number, which is where we sent the order confirmation message.
As also explained in our email when you reached out, your custom piece began crafting on December 3, and the creation process takes 8–10 business days (excluding weekends) as outlined in our store policy. Once completed, your order will ship via standard delivery, which typically takes 7–10 days, depending on your location.
We completely understand your concern, and we’re here to help every step of the way. If you have any other questions or need further assistance, please feel free to reach out to us anytime. We're more than happy to assist.
Disappointed
I ordered 3 bracelets in 14k gold. My order is showing incorrect, with two being in sterling silver and one gold. I have reached out via email 3 times and have received no response. Very disappointed in the lack of communication.
November 16, 2025
Unprompted review
Reply from Custom Collective
Hi Sara!
Thank you for bringing this to our attention, and we sincerely apologize for any frustration this situation has caused.
As per checking our records, your order placed on November 19 reflects 2 Silver and 1 Gold bracelets, exactly as indicated on the order form submitted. Since all custom pieces are crafted based strictly on what is entered on the order form, we rely on this information to ensure accuracy.
We also noticed that your first message regarding this concern was sent on December 3, which is beyond the timeframe when adjustments can be made. At this stage, your custom pieces were already nearing completion, and unfortunately, we can no longer revise the materials.
Please note that this delay in reaching out may have contributed to the miscommunication, as timely updates are essential for custom orders.
That said, we truly value you and want to ensure you feel heard and supported. If there’s anything else we can do to assist you or improve your experience, please let us know—we’re here to help.
I’ve been a fan of Custom Collective…
I’ve been a fan of Custom Collective for years because their pieces always feel so sentimental and intentional. Everything they create has meaning behind it, and I love that I can choose designs that actually represent moments or people in my life.
What makes them even better is that they offer 18k gold, so my jewelry isn’t just cute — it actually lasts. It’s the kind of jewelry that lives with you day-to-day, through workouts, errands, nights out, all of it. Their quality truly holds up, and that’s so important to me.
If you’re someone who loves personal, meaningful pieces that don’t tarnish or fade, Custom Collective is that brand.
December 2, 2025
Unprompted review
Reply from Custom Collective
Hi Sydni,
We are blushing! Thank you for such a thoughtful review. We love that our jewelry has become a part of your daily life—from workouts to nights out. Quality and intention are at the heart of everything we create, and it’s wonderful to know that resonates with you. Cheers to many more years of style and sentiment!
Great quality!
January 24, 2025
Unprompted review
Reply from Custom Collective
Hi Cole, thank you so much for the review!
We’re so glad you love the quality — it truly means a lot to us. If you ever need anything or want to explore more pieces, we’re here for you! 💛
Jewelry Made Incorrectly
The custom jewelry I received was not what was designed. The designer sent me a design that showed the initials on the necklace properly arrayed. When the necklace arrived, the 'R' was completely out of place and on an angle. Upon bringing this to the support team's attention, I was told that the design matched what I received perfectly without any good explanation as to why they came to that conclusion. It's very clearly not what I ordered. After emailing back-and-forth, they would not budge and told me to write a review if I was still not satisfied, so here I am. Not only that, this necklace took roughly 3 months to be delivered which was not at all what they promised. I will never order from this company again.
November 21, 2025
Unprompted review
Reply from Custom Collective
Hello Malachi,
We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been for you. We sincerely apologize for the frustration caused.
Regarding the design, we kindly want to clarify that before production, we sent you the layout options to choose from, and we created the necklace exactly according to the design you selected. We absolutely respect your feedback, and we’re sorry if the final result did not meet your expectations.
As for the delivery delay, we understand how upsetting the long wait was. We want to gently note about the Canada Post strike in your area, which began late September and ended on October 10. This unfortunately caused significant delays that were fully outside our control, and we truly appreciate your patience during that time.
We value your feedback, and we’re sorry that your experience fell short of what we always aim to provide. If there’s anything we can still do to make this right, please feel free to reach out—we’re here to help.
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