We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
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New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly. Heating Surveyor arranged site visit for quotation and work carried out the following day. Instal... See more
Company replied
Efficient and trustworthy service I filled in a form online and a staff contacted me and came to have a survey the next day. They have 6 teams of installers so we have our air conditioners ins... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Unlike a lot of firms you actually do…
Unlike a lot of firms you actually do what you say
We booked a boiler service with you and not only did your engineer turn up on time he was polite and knew what he was doing
The staff we deal with on line again know what they are doing and they are also polite and professional
Now you know why we picked you to change our boiler and carry out the service THANK YOU
April 24, 2026
Reply from Custom Heat & Cool
Thank you Tony, it's brilliant to hear that our reliability and professionalism have made such a positive impression. We're really pleased both our engineer and office team delivered the service you expected. Looking forward to helping with your boiler replacement when you're ready.
Lincoln, Custom Heat
Prompt and efficient service
Prompt and efficient service. The plumber quickly diagnosed the problem, ordered in the new part and returned to install with no delays.
April 23, 2026
Reply from Custom Heat & Cool
Thanks for your feedback! Great to hear the issue was quickly diagnosed and resolved without delay.
Ruby was excellent!
Ruby was excellent, punctual, kind and efficient! I wouldn’t hesitate to call for a boiler service again!
Excellent service.
April 30, 2026
Reply from Custom Heat & Cool
Thank you for your lovely feedback! We're so pleased to hear Ruby provided such a punctual and friendly service, we look forward to helping you again in the future.
Reply from Custom Heat & Cool
Thank you for your 5 star review and for choosing Custom Heat!
Reply from Custom Heat & Cool
Thank you for your 5 star review and for choosing Custom Heat!
Reply from Custom Heat & Cool
Thank you for your review and for choosing Custom Heat!
Very professional and gas engineer was…
Very professional and gas engineer was polite and explained work carried out in detail.
April 28, 2026
Reply from Custom Heat & Cool
Thank you for your kind feedback. We're really pleased to hear that you found our service professional and that the engineer took the time to explain everything clearly. If you need anything in the future, we’re here to help.
Ruby was friendly and knowledgeable
Ruby was friendly and knowledgeable, and tidied up where she was working after herself.
April 22, 2026
Reply from Custom Heat & Cool
Thank you for your lovely feedback! We're so pleased to hear that Ruby made a great impression with her friendliness and knowledge. It's also wonderful to know she left everything neat and tidy - she’ll be delighted to hear your kind words. We really appreciate you taking the time to share your experience!
Reply from Custom Heat & Cool
Appreciate your feedback! Glad to hear the engineer was both prompt and polite.
Easy appointment system
Easy appointment system. Reminders of the appointment and Ruby did a great job of servicing the boiler and sorting some jiggling issues on 3 rads. Prompt, professional and friendly service as always.
April 27, 2026
Unprompted review
Reply from Custom Heat & Cool
Thank you for your great feedback! We're really pleased to hear everything ran smoothly and that Ruby was able to get everything sorted for you.
Great Service
Been with Custom Heat for many years and have always received a high standard of Service. From a simple phone call for a query or a full repair of a boiler the Service is always excellent .
April 17, 2026
Reply from Custom Heat & Cool
Thank you for your 5 star review, and for your continued support over the years - it really means a lot to us. We’re delighted to hear that you’ve consistently received excellent service, whether it’s been a quick query or a full boiler repair. We always strive to provide the highest standard of care, and your feedback reassures us that we’re on the right track. Please don’t hesitate to reach out if you ever need anything in the future.
The booking process was very simple and…
The booking process was very simple and the engineer was great. Very happy with the service.
April 23, 2026
Reply from Custom Heat & Cool
Thank you so much for your kind review! We're delighted to hear that you found the booking process simple and that our engineer provided great service. It’s wonderful to know you’re happy with the experience. Thanks for choosing Custom Heat!
Fantastic customer service
I have always used custom heat and always will they are always punctual if not early, never mess me around, polite and courteous staff, wouldn't go anywhere else very happy with the service
April 24, 2026
Reply from Custom Heat & Cool
Thank you so much for your kind review and continued support, it really means a lot to us. We're delighted to hear that you've had such consistently positive experiences with our team. We truly appreciate your loyalty and look forward to continuing to provide you with the same high standard of service in the future. Thanks for choosing Custom Heat!
Efficient,friendly,helpful
I rung with a broken boiler one morning early, booked an appointment with the out of hours automatic machine then got a call back soon after with an earlier slot. A part was needed, they came back with it the next day and it was fixed. Efficient, friendly, helpful, I was very impressed.
April 24, 2026
Reply from Custom Heat & Cool
Thanks so much for your 5 star review! It’s great to hear that our out of hours booking system worked well and that we were able to move things along with an earlier appointment and next day repair. If you ever need us again, we’re always here to help! Thanks for choosing Custom Heat!
Reliable and Professional
I can rely on custom heat to do a professional job, with quality equipment and on time. Customer communication could be better but very happy with end result and all employees friendly and polite.
April 17, 2026
Reply from Custom Heat & Cool
Thank you for your feedback, we really appreciate you taking the time to leave a review. We’re pleased to hear you’re happy with the end result, our team, and the quality of the equipment, and that everything was completed on time.
We also appreciate your comments about communication. We’re always looking to improve and will take this on board.
Thanks again for choosing Custom Heat!
We had a problem with the hot water
We had a problem with the hot water, Custom Heat responded and the boiler was fixed within 2 days including waiting for spare parts. Excellent service.
April 22, 2026
Reply from Custom Heat & Cool
Thank you for your feedback! We're really pleased we could get your hot water sorted quickly, even with parts needed glad you were happy with the service.
Polite informative left everything as…
Polite informative left everything as they found it good all round
April 16, 2026
Reply from Custom Heat & Cool
Thanks for your feedback! Great to hear everything was left tidy and you received polite, informative service.
Before even sending an engineer out to…
Before even sending an engineer out to me, they helped me troubleshoot the issue, which just turned out to be a fuse that I was able to change myself. Thank you Alec.
Will definitely be engaging them for my next boiler service.
April 23, 2026
Unprompted review
Reply from Custom Heat & Cool
Thank you for your great feedback! We're really pleased Alec could help get things sorted quickly, glad it was a simple fix. We look forward to helping you with your next service.
Excellent
Such a friendly team with high standards of service. The booking process is stress free and they were all reliable and hard working. Excellent!
April 22, 2026
Reply from Custom Heat & Cool
Thank you for your lovely feedback! We're so pleased to hear you found the team friendly and the whole process smooth and reliable.
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