We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
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New boiler installation. Booked through the Worcester Bosch FastTrack service on a Thursday for the following Monday. William did a great job and left the place tidied than when he arrived.
Recently had to have Worcester Combi Boiler replaced.All arranged and work carried out very quickly. Heating Surveyor arranged site visit for quotation and work carried out the following day. Instal... See more
Company replied
Efficient and trustworthy service I filled in a form online and a staff contacted me and came to have a survey the next day. They have 6 teams of installers so we have our air conditioners ins... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. We're really pleased you found our service professional throughout. Your recommendation means a great deal to us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's wonderful to hear that our communication and punctuality hit the mark, and that you found our staff friendly throughout. These are the standards we work hard to maintain for every customer.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's lovely to hear our engineer made such a positive impression with his professional approach. These kind words mean a lot to our whole team.
The Custom Heat Team
Quick response
Quick response, pricing clear, replacement unit done well and efficiently. Burst under-sink boiler in the Reading Room - Yelvertoft.
May 22, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's great to hear our response time and clear pricing worked well for you, and that we could sort out that burst under-sink boiler efficiently. Thanks for recommending us!
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that we delivered the timely and efficient service you needed. Your recommendation means a lot to us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know that you always feel well looked after when you need our help. Your continued trust in our services means a great deal to us.
The Custom Heat Team
A local company to be trusted
We have used Custom Heat for fitting a boiler then the yearly checks.
Now we are having an invertor changed for our Solar Panels.
A very professional service from all staff members every time.
May 23, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our team has consistently delivered professional service across all your different projects, from the original boiler installation through to the solar panel inverter work. Your ongoing trust in us means a great deal.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear you were pleased with the service we provided.
The Custom Heat Team
The engineer who completed our boiler…
The engineer who completed our boiler service was very professional and helpful
May 22, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer provided such professional and helpful service during your boiler service. We're pleased everything went smoothly for you.
The Custom Heat Team
Great engineers
Great engineers, very respectful of property and relay their knowledge keeping me informed of any problems. Quick to attend when required .
May 15, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineers kept you well informed throughout and showed proper respect for your property. Quick response times are something we always strive for, so it's great to know we hit the mark for you.
The Custom Heat Team
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear you found our service both quick and prompt - that's exactly what we aim for with every job.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear that we delivered both great service and the prompt response you needed. Thank you for taking the time to share your experience.
The Custom Heat Team
The annual service by Tom was very…
The annual service by Tom was very punctual and efficient with good conversations about the technical features of the boiler.
May 21, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Tom was punctual and efficient with your annual service, and that you enjoyed the technical discussion about your boiler. We're pleased the service went so smoothly for you.
The Custom Heat Team
it is doing very well
May 14, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that everything is performing well for you. We're pleased we could deliver the reliable service you needed.
The Custom Heat Team
Arrived on time for boiler annual…
Arrived on time for boiler annual service, which was thorough.
May 21, 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. We're really pleased to hear the annual boiler service was carried out punctually and thoroughly. Reliability and attention to detail are exactly what we aim for with every service visit.
The Custom Heat Team
Ruby who serviced my boiler was very…
Ruby who serviced my boiler was very professional, friendly and made sure I was happy with the service.
May 20, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Ruby provided such professional and friendly service during your boiler service. We're pleased she made sure you were completely happy with everything.
The Custom Heat Team
BOILER SERVICE
Rob Halfacre arrived within the time frame given to me. He was very courteous and serviced my boiler.
I would be very happy to have him back next year. Thank you
May 19, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Rob arrived punctually and provided such courteous service during your boiler service. We'll be more than happy to arrange for him to return for next year's service.
The Custom Heat Team
Prompt efficient and friendly attention.
May 19, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you found our service prompt, efficient and friendly - that's exactly what we aim to deliver. Your kind words mean a lot to our team.
The Custom Heat Team
Good clean and tidy workmanship…
Good clean and tidy workmanship completed by a professional and friendly engineer.
Always happy to use Custom Heat and have been very satisfied with the service provided.
May 20, 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer delivered the professional and tidy workmanship you've come to expect from us. Your continued trust in Custom Heat means a great deal to us.
The Custom Heat Team
All around excellent service
Booking was easy, engineers were friendly, prompt and quick.
May 20, 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear that our booking process was straightforward and that our engineers made such a positive impression with their prompt, friendly approach.
The Custom Heat Team
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